Shipping

Shipping Service & Delivery Area

UGREEN official store supports delivery to France (Except overseas territories/regions), Italy, Netherlands, Spain(Except Canary Islands) and some other EU countries.

Processing Time and Delivery Time

Order Processing Time

After your payment is confirmed, we will process, pick, pack, and dispatch your order within 1-3 business days.

Shipping Time

Once dispatched, depending on the product you purchased and your location, the shipping and final delivery to your address typically takes 3-8 business days.

*Special Circumstances That May Affect Timelines

For full transparency, please be advised that the following circumstances may cause delays in either stage:
-Pre-orders for New Products: Specific processing and shipping dates for pre-order items will be clearly stated on the respective product page.
-Peak Operational Periods: During holidays or major sales events, increased order volume may impact both processing and shipping speeds.
-Special Circumstances: Including but not limited to severe weathernatural disasters、delivery to remote areas、or operational issues with logistics partners.
Should any such situations occur, we will strive to minimize the impact. Your understanding and patience are greatly appreciated.

Cancel or Change An Order

If you would like to change or cancel an order please contact us as soon as you can. We will attempt to accommodate order changes to the extent possible prior to shipping confirmation. Some changes will result in a shipping delay. We are unable to accommodate changes or cancellations on special order requests and/or orders that have already shipped. If your order has already shipped, please contact us to set up a merchandise return once you have received the shipment.

 

Freebie Terms & Conditions

Freebies are not for resale and will not be replaced if lost or stolen.

Freebies are provided on an “as is” basis (with its present look or condition), without further warranty or any kind. Including but limited to, lost, misplaced, destroyed or stolen free gifts once they are claimed and these gifts are not redeemable for cash and cannot be transferred or exchanged.

Company Name：HONG KONG UGREEN LIMITED

Company Address：San Po Kong, 19H WAN DI PLAZA 3 TAI YU STREET, KOWLOON BAY, Kowloon Hong Kong SAR