Agreements & Policies

UGREEN NAS användaravtal

Ursprungligt ikraftträdandedatum: 17/05/2024

Senast uppdaterad:03/04/2026

Välkommen till UGREEN NAS! Detta användaravtal för UGREEN NAS (nedan kallat "detta avtal") reglerar användningen av UGREEN NAS-programvara. Termen "UGREEN NAS" i detta avtal avser klienter (inklusive appklienter, PC-klienter och webbklienter), webbplatser, programvaruutvecklingspaket (SDK) för tredjepartswebbplatser och appar, applikationsprogrammeringsgränssnitt (API) och miniprogram som lagligen ägs och drivs av America Ugreen Limited (nedan kallat "UGREEN" eller "vi") och dess dotterbolag, som tillhandahåller globala tjänster. UGREEN NAS möjliggör åtkomst till och användning av våra produkter och tjänster, inklusive de som uppstår på grund av tekniska framsteg (gemensamt kallade "UGREEN NAS").\

Enligt EU:s DSA, ugreennascss@gmail.com har utsetts till en enda kontaktpunkt för att vi ska kunna kommunicera direkt med tyska myndigheter, Europeiska kommissionen och Europeiska styrelsen för digitala tjänster, samt med användare belägna inom EES.

1. Översikt

1.1.Detta avtal: Detta avtal mellan dig och UGREEN beskriver rättigheter och skyldigheter gällande nedladdning, installation, aktivering, registrering, inloggning och användning (nedan kallat "Användning") av UGREEN NAS. Utöver detta avtal hänvisas till andra dokument, inklusive, men inte begränsat till, avtal, integritetspolicyer, användarvillkor, meddelanden, uttalanden och webbplatsmeddelanden relaterade till UGREEN NAS, utfärdade eller kommer att utfärdas av oss. Dessa dokument, med förbehåll för tillfälliga ändringar, utgör tillsammans med detta avtal det fullständiga avtalet mellan dig och UGREEN och har samma rättsliga verkan.

1.2.Granskning och godkännande: Läs detta avtal noggrant och se till att du förstår det i sin helhet innan du använder UGREEN NAS. Vi rekommenderar att du noggrant uppmärksammar viktiga eller specifika villkor i detta avtal, vilka är markerade på ett tydligt sätt eller med fetstil. Om du är minderårig enligt lagarna i ditt hemland eller din jurisdiktion, läs och förstå detta avtal med din vårdnadshavare och inhämta deras uttryckliga samtycke innan du använder UGREEN NAS.

1.3.Du anses ha läst, förstått och accepterat detta avtal när du använder UGREEN NAS. Avbryt användningen av UGREEN NAS om du inte håller med om någon del av detta avtal eller inte kan ta på dig tillämpligt ansvar.

1.4.Frågor och rapporter: Du är välkommen att skicka in feedback via UGREEN NAS-klienten, den officiella webbplatsen eller skicka e-post direkt till UGREEN på ugreennascss@gmail.com om du har några funderingar, åsikter eller rekommendationer angående detta avtal eller UGREEN NAS.

2. Produkter och tjänster

2.1.Åtkomst och användning: UGREEN NAS produkter och tjänster är tillgängliga på olika sätt, inklusive men inte begränsat till:

(1)Åtkomst till UGREEN NAS officiella webbplats;

(2)Ladda ner och installera UGREEN NAS-klienten från appbutiker och webbplatser som är auktoriserade av oss;

(3)Integreringar av Software Development Kit (SDK) eller Application Programming Interface (API) i tredjepartsplattformar eller -applikationer.

Vi kan inte garantera äktheten eller integriteten hos UGREEN NAS-produkter eller -tjänster som erhållits från inofficiella eller obehöriga källor. Användning av sådana produkter och tjänster innebär risker. Vi ansvarar inte för några förluster som uppstår till följd av användning av inofficiella produkter eller tjänster, såvida inte annat anges i lag.

2.2.Versions- och enhetsanpassning: UGREEN NAS-appar är anpassade för olika enheter. För optimal användarupplevelse, välj den version som är anpassad till din enhet när du skaffar, laddar ner och installerar programvaran för att säkerställa bästa möjliga användarupplevelse.

2.3.Auktorisering och begränsningar: Licensen som beviljats ​​dig är en begränsad, icke-exklusiv, icke-överlåtbar, icke-underlicensierbar, men återkallelig rätt att använda UGREEN NAS lagligt. Vi förbehåller oss alla rättigheter som inte uttryckligen beviljas i detta avtal. Utan vårt skriftliga medgivande är all obehörig användning av UGREEN NAS, inklusive men inte begränsat till modifiering, reproduktion, distribution, crawlning, sökning, spegling eller handel, förbjuden.

2.4.Uppdateringar och ändringar: Vi kan regelbundet uppdatera, modifiera eller ändra UGREEN NAS för att förbättra användarupplevelsen, optimera tjänster och uppfylla säkerhets- och efterlevnadskrav. Detta inkluderar, men är inte begränsat till, produktmodifieringar, avstängning av tjänster, uppsägning, nya funktioner och uppdateringar. Uppdaterade versioner kan tillhandahållas för dessa ändringar. Du har rätt att välja att uppdatera eller inte. Misslyckad uppdatering kan dock leda till begränsade eller otillgängliga funktioner. Du kan välja att ta bort UGREEN NAS-appen.

3. UGREEN-konto Förvaltning

3.1.Kontoregistrering och inloggning

(1)För att använda UGREEN NAS, registrera ett konto med ditt telefonnummer eller andra metoder som erkänns av UGREEN NAS (vilka kan variera beroende på land eller jurisdiktion).

(2)Vi erbjuder inloggningsfunktioner för auktorisering av tredjepartsplattformar, förutsatt att du har ett giltigt konto för programvara eller plattform från tredje part och följer gällande lagar.

(3)Ditt kontonamn och lösenord är inloggningsuppgifter för åtkomst och användning av UGREEN NAS, så vänligen se till att de är säkra och konfidentiella.

(4)Detta konto, ett globalt enhetligt UGREEN NAS-konto, är nödvändigt för att vi ska kunna tillhandahålla dig tjänster globalt.

3.2.Kontoinformation och säkerhet

(1)Registrera dig med riktig, korrekt och fullständig information och uppdatera den omedelbart om ändringar sker. Vi har rätt att begränsa eller säga upp din användning av ditt konto om du lämnar falsk information till oss.

(2)Säkerställ kontoinformationen för att förhindra obehörig åtkomst eller användning av ditt konto. Informera oss omedelbart och vidta lämpliga försiktighetsåtgärder om du upptäcker avvikelser eller säkerhetsintrång.

3.3.Kontobeteende: Skapa inte en UGREEN-konto å andras vägnar eller använda andras namn, företagsnamn, varumärken eller foton utan deras uttryckliga skriftliga tillstånd. Vilseleda inte användare om kontoägande när du använder ditt konto, särskilt inte när det gäller välkända organisationer eller individer, och undvik alla åtgärder som kan kränka andras personlighet, egendom eller andra juridiska rättigheter. Vi har rätt att granska inlämnad kontoinformation och vidta rättsliga åtgärder i enlighet med lag, inklusive men inte begränsat till varningar och påminnelser, krav på att göra korrigeringar inom en viss tidsfrist, återställning av kontoinformation, begränsningar av kontofunktionalitet, avstängning, stängning och registreringsförbud, om informationen du lämnar in bryter mot lagar, administrativa föreskrifter, myndighetsdekret eller detta avtal.

3.4.Kontoöverföringar och delning

(1)De UGREEN-konto är exklusivt för den ursprungliga registranten. Överföring, utlåning eller delning av kontot är förbjudet.

(2)Om missbruk av kontot av icke-registrerade misstänks eller uppenbarar sig har vi rätt att stänga av eller säga upp tjänsterna.

3.5.Konto- och lösenordssäkerhet och sekretess Du måste vidta alla möjliga åtgärder för att skydda säkerheten och sekretessen för din UGREEN-konto och lösenord. Alla åtgärder som utförs med ditt konto och lösenord ska betraktas som dina egna handlingar, för vilka du tar fullt ansvar. Detta inkluderar utan begränsning ansvar för allt innehåll som laddas upp, laddas ner, delas eller publiceras på UGREEN NAS-plattformen. Rapportera omedelbart alla misstänkta olagliga konto- eller lösenordsanvändningar eller säkerhetsproblem. Följ våra riktlinjer och procedurer för återställning om du glömmer dina konto- eller lösenordsuppgifter. Du förstår och bekräftar att vår kontoåterställningsprocess i hög grad är beroende av att jämföra den information du tillhandahåller med våra systemregister för verifieringsändamål. Vi kan inte garantera att du kommer att lyckas återställa ditt konto, och vi kan inte heller verifiera att klaganden är den verkliga ägaren till kontot.Ange därför korrekt, fullständig och uppdaterad information när du registrerar och använder ditt konto. Du är fullt ansvarig för eventuella förluster och risker som uppstår på grund av felaktig kontoinformation och dåligt kontoskydd.

3.6.Användning av relaterade versioner och tjänster Om inget annat uttryckligen anges, förstår du att genom att logga in på din UGREEN-konto och genom att använda relaterade versioner eller funktioner är du bunden av detta avtal, användaravtalen för de relaterade versionerna och andra tillämpliga juridiska dokument. Användaravtalet för den relaterade versionen eller tillämpliga juridiska dokumentet ska ha företräde vid eventuell konflikt eller avvikelse mellan detta användaravtal och användaravtal för den relaterade versionen eller andra juridiska dokument.

3.7.Vi kan komma att använda en samarbetsmetod för att hantera UGREEN NAS och dess relaterade versioner. Till exempel kan brott mot tillämpliga lagar eller detta avtal vid användning av UGREEN NAS påverka din användning av relaterade versioner och tjänster, och vice versa.

3.8.Du kan begära att du avbryter din UGREEN-konto. Begäran om uppsägning är begränsad till ditt eget konto och måste följa korrekta procedurer för att verifiera kontoägarskap. Vid uppsägning kommer vi att radera eller anonymisera din kontoinformation, såvida inte lagar eller riktlinjer föreskriver andra lagrings- eller kasseringsmetoder. Du kommer inte att kunna använda kontot för att logga in på UGREEN NAS eller hämta relaterat innehåll eller information efter uppsägningen. Du förblir ansvarig för aktiviteter som utförs på UGREEN NAS före kontouppsägningen.

4. Användningsriktlinjer

4.1.Du förstår fullt ut att du är ansvarig för alla enheter (såsom persondatorer, mobiltelefoner och andra enheter som används för att ansluta till internet eller mobilnätverk) och kostnaderna som är förknippade med din användning av UGREEN NAS (såsom avgifter för telefon- och internetåtkomst och avgifter för åtkomst till mobilnätverk).

4.2.UGREEN har ingen åtkomst till filer och data som lagras av användaren på NAS-enheten. Dessutom kommer UGREEN NAS inte att ladda upp, ladda ner, kopiera, dela eller tillhandahålla något innehåll, och kan inte heller ändra, redigera eller störa innehållet som överförs av användaren.Du förstår och samtycker till att all data och allt innehåll som du laddar upp, lagrar och delar, inklusive men inte begränsat till filer, dokument och andra typer av information, samt data som du laddar upp för att användas på servrar som inte kontrolleras av oss, står under ditt personliga beslutsfattande och din kontroll. Dessa åtgärder och beslut står helt under din kontroll, även de som inkluderar gränsöverskridande dataöverföringar, och du bör se till att du följer alla tillämpliga lagar. Som den part som har full kontroll över sådana uppgifter är du ansvarig för alla rättsliga skyldigheter och konsekvenser som kan uppstå därav. Hantera dina data och ditt innehåll på UGREEN NAS noggrant och ansvarsfullt för att undvika att bryta mot lagen eller intrång i tredje parts rättigheter.

4.3.Du får inte lagra, överföra, dela eller få åtkomst till innehåll eller delta i aktiviteter av följande slag, och bör avskräcka från sådan verksamhet och sådant innehåll:

(1) Ladda upp, ladda ner, lagra, kopiera, publicera, överföra, skicka via e-post eller på annat sätt tillgängliggöra begränsad information vars avslöjande är förbjudet enligt de lagar, förordningar och policyer i ditt land/din region som reglerar detta avtal, vilket kan inkludera men inte är begränsat till:

① Mot de grundläggande principer som fastställts i konstitutionen;

② Innehåll som äventyrar den nationella säkerheten, avslöjar hemligheter, undergräver statsmakten eller undergräver nationell enhet;

③ Skadar nationell heder och intressen;

④ Innehåll som uppmuntrar till etniskt hat, diskriminering eller undergräver etnisk enhet;

⑤ Information som undergräver kinesisk religiös politik eller främjar kulter eller vidskepelse;

⑥ Innehåll som sprider rykten, stör den sociala ordningen och undergräver social stabilitet;

⑦ Innehåll som sprider obsceniteter, pornografi, spelande, våld, mord eller terror, eller uppmuntrar till kriminell verksamhet;

⑧ Innehåll som förolämpar eller förtalar andra, eller kränker andras juridiska rättigheter;

⑨ Innehåll som äventyrar social moral eller nationella kulturella traditioner;

⑩ Innehåll som gör intrång i tredje parts juridiska rättigheter, inklusive men inte begränsat till upphovsrätt, varumärkesrättigheter, patenträttigheter och anseenderättigheter;

⑪ Innehåll som innehåller information som är förbjuden enligt tillämplig lag eller administrativa föreskrifter;

(2)Intrång i andras integritet, affärshemligheter, varumärkesrättigheter, upphovsrätt, patenträttigheter och andra juridiska rättigheter;

(3)Deltagande i olaglig kommersiell verksamhet, såsom handel med vapen, droger, förbjudna läkemedel eller förbjudna varor;

(4)Att begå eller planera att begå olagliga handlingar som penningtvätt, kontantuttag och bankbedrägerier;

(5)Ta bort upphovsrätts-, varumärkes- eller andra äganderättsmeddelanden från UGREEN NAS;

(6)Kopiera eller förfalska hela eller delar av UGREEN NAS-innehåll eller sammanfoga det med andra applikationer;

(7)Åtkomst till eller försök att åtkomst till eller skada någon del av UGREEN NAS eller relaterade system eller nätverk;

(8)Dekomponera, avkoda, bakåtkompilera UGREEN NAS eller någon del av den, dekompilera dess körbara filer, skapa härledda verk eller utföra liknande aktiviteter som är förbjudna enligt tillämplig lag;

(9)Distribuera, licensiera, leasa, sälja, återförsälja, överföra, offentligt visa, offentligt framföra, sända, sprida eller på annat sätt använda UGREEN NAS;

(10)Att skicka in eller göra UGREEN NAS tillgängligt för andra, helt eller delvis (inklusive källkod och innehåll), utan UGREENs föregående skriftliga tillstånd;

(11)Att utge sig för att vara en annan person, falskeligen påstå eller på annat sätt förvränga din relation med en individ eller ett företag;

(12)Använda UGREEN NAS (eller någon del därav) olagligt, i strid med detta avtal, eller för att begå bedrägliga eller illvilliga handlingar, inklusive men inte begränsat till hackning eller inbäddning av skadlig kod, virus eller skadlig data i UGREEN NAS (eller webbplatser länkade till UGREEN NAS) eller dess operativsystem;

(13)Intrång i UGREEN eller tredje parts immateriella rättigheter vid användning av UGREEN NAS;

(14)Insamling av användarinformation, användning av automatiserade metoder för att få åtkomst till UGREEN NAS, eller försök att extrahera eller dekryptera innehåll som skickas till eller från UGREEN NAS-servrar;

(15)Utveckla, stödja eller använda programvara, enheter, skript eller andra medel eller processer (inklusive crawlers, webbläsartillägg eller annan teknik eller mänsklig verksamhet) för att extrahera eller på annat sätt kopiera användarinformation och annan data från UGREEN NAS;

(16)Användning av UGREEN NAS för kommersiella ändamål utan UGREENs föregående skriftliga tillstånd;

(17)Att delta i olagliga transaktioner via UGREEN NAS, såsom handel med vapen, droger, olagliga varor, piratkopierad programvara eller andra förbjudna föremål;

(18)Tillhandahålla information om spel eller uppmuntra andra att spela på något sätt;

(19)Begära inloggningsuppgifter eller få åtkomst till någon annans konto;

(20)Penningtvätt, olagliga uttag eller pyramidspel;

(21)Brott mot detta avtal (eller någon del därav), eller medhjälp till eller uppmuntran till sådant beteende;

(22)Använda UGREEN NAS på ett sätt som skadar, försvagar eller äventyrar dess säkerhet, överbelastar den eller stör andra användare eller system, eller möjliggör obehörig åtkomst till UGREEN NAS eller data;

(23)Andra brott mot nationella lagar, förordningar, regler, policyer, dekret eller detta avtal.

5. Nätverkssäkerhet och användningsbegränsningar

5.1.Användningsbegränsningar: För UGREEN NAS integritet och stabilitet godkänner du:

(1)Att inte använda, driftsätta eller distribuera plugin-program, fuskprogram, system eller tredjepartsverktyg som stör UGREEN NAS:s normala drift.

(2)Att inte använda automatiserade program, skript, programvara eller liknande verktyg för att få åtkomst till UGREEN NAS för att samla in, lagra, bearbeta eller överföra information eller innehåll utan vårt föregående skriftliga tillstånd.

5.2.Nätverkssäkerhet: Du får inte delta i eller hjälpa andra med beteenden som äventyrar UGREEN NAS eller andra datornätverks säkerhet.Detta inkluderar, men är inte begränsat till, omständigheter som rör:

(1)Obehörigt intrång, störning av eller avbrott i nätverk, system eller data, inklusive försök att göra det utan tillstånd, eller obehöriga försök att påverka den normala funktionen hos nätverk, system eller data;

(2)Tillverkning, försäljning, distribution, tillhandahållande eller marknadsföring av program, koder eller verktyg specialiserade på intrång, störningar eller avbrott i nätverk, system eller data;

(3)Att direkt eller indirekt tillhandahålla tekniskt stöd, finansiering, reklam eller någon annan form av bistånd till en tredje part, oavsett om det är känt eller borde ha känt till att sådan tredje part ägnar sig åt ovanstående handlingar;

(4)Obehörig åtkomst, kopiering, modifiering eller användning av andras data, servrar eller kontoinformation;

(5)Undersöka, skanna eller testa UGREEN NAS-nätverket, eller försöka utnyttja kända eller okända sårbarheter utan uttryckligt tillstånd;

(6)Avsiktligt sprida, överföra eller starta skadlig programvara, såsom skadliga program, virus, maskar och trojaner;

(7)Förfalskning, modifiering eller manipulering av datapaket, kritisk information och liknande nätverksdata;

(8)Försöker att bakåtkompilera, demontera eller dekryptera UGREEN NAS, eller försöker få tag på dess källkod;

(9)Skadlig eller frekvent registrering av UGREEN-kontos, eller skapa, sälja, marknadsföra eller använda sådana konton i bulk;

(10)Andra handlingar som kan skada, störa, avbryta eller utgöra hot mot UGREEN NAS eller tredjepartsnätverk, system eller data;

5.3.Användning av information och data: Användare eller tredje part får inte bistå med eller uppmuntra andra att utföra någon av följande handlingar utan vårt uttryckliga skriftliga samtycke:

(1)Använda information från UGREEN NAS för att vilseleda eller lura användare, eller för att utföra skadlig reklam, marknadsföring, publicering eller visning i syfte att erhålla otillbörliga konkurrensfördelar;

(2)Redigera, modifiera, omorganisera, anpassa eller på annat sätt ändra information från UGREEN NAS utan tillstånd och visa, distribuera eller publicera den på någon annan kanal, plattform eller media än UGREEN NAS-plattformen;

(3)Ingripa, modifiera, omdirigera, kapa, bädda in, utlösa popup-fönster eller andra åtgärder som påverkar den normala användningen av UGREEN NAS genom någon teknik, metod eller medel, inklusive men inte begränsat till specifika skript, koder eller plugin-program;

(4)Stjäla, övervaka, kopiera, distribuera, visa, spegla, ladda upp, ladda ner eller använda information från UGREEN NAS genom olagliga eller otillbörliga metoder, såsom skadliga länkar, redundanta förfrågningar, crawlning, falska nedladdningar, djuplänkar och falska registreringar;

(5)Att dölja, modifiera eller ta bort UGREEN NAS-attribut eller varumärken, såsom domännamn, logotyper, upphovsrättsmeddelanden eller användarinformation vid visning eller delning av UGREEN NAS-innehåll;

(6)Utföra obehörig statistisk analys med hjälp av UGREEN NAS-information, inklusive trendstatistik, träfffrekvenser, klassificeringar, sökvolymer, klickfrekvenser och läsfrekvenser;

(7)Sälja, hyra ut, distribuera eller överföra UGREEN NAS-data eller tillhandahålla eller licensiera den till tredje part för kommersiella ändamål;

(8)Störa, avbryta, manipulera eller på annat sätt påverka fullständigheten, noggrannheten eller giltigheten av UGREEN NAS-information;

(9)Andra handlingar som kan bryta mot lagar eller policyer, eller göra intrång i tredje parts rätt att förvärva, använda, bearbeta eller dela UGREEN NAS-information.

6. Juridisk efterlevnad

6.1.Du samtycker till att följa alla tillämpliga lokala lagar när du använder UGREEN NAS-tjänster, inklusive lagar, förordningar, regler och policyer om exportkontroll och sanktioner, inklusive de amerikanska exportkontrollförordningarna och sanktioner som införts av Office of Foreign Assets Control vid det amerikanska finansdepartementet eller Europeiska unionen, samt alla andra tillämpliga nationella eller internationella sanktioner.

6.2.Du förbinder dig att inte direkt eller indirekt exportera, återexportera eller överföra UGREEN NAS-information till några länder, individer eller enheter som omfattas av tillämpliga exportkontroller eller sanktioner. Du förbinder dig att inte använda UGREEN NAS för aktiviteter som involverar begränsad teknik, såsom massförstörelsevapen, missiler eller kemiska eller biologiska vapen.

6.3.Du samtycker till att ta ensamt ansvar och alla risker, inklusive men inte begränsat till rättsliga åtgärder, böter eller påföljder, till följd av din bristande efterlevnad av villkoren i detta avtal, inklusive men inte begränsat till de som rör exportkontroller och efterlevnad. UGREEN ska inte hållas ansvarigt för sådan bristande efterlevnad under några omständigheter.

6.4.Vi kan komma att uppdatera detta avsnitt regelbundet, med tanke på den dynamiska karaktären hos globala exportkontroll- och sanktionslagar. Vi rekommenderar att du granskar detta avtal regelbundet för att säkerställa att dina handlingar alltid följer de senaste efterlevnadskraven.

7. Påföljder för brott mot detta avtal

7.1.Definition av bristande efterlevnad och påföljder

(1)Om du bryter mot någon av villkoren i detta avtal när du använder UGREEN NAS-tjänster, eller om det finns rimliga skäl att tro att dina handlingar kan orsaka skada eller rättsliga konsekvenser för UGREEN NAS, andra användare eller någon tredje part, kommer sådana handlingar att anses vara ett brott mot avtalet.Vid ett intrång förbehåller vi oss rätten att vidta en eller flera av följande åtgärder baserat på intrångets art, allvarlighetsgrad och frekvens för att skydda UGREEN NAS och andra användares rättigheter:

① Utfärda en varning om intrång;

② Begäran om en skriftlig förklaring;

③ Avbryta eller avsluta vissa eller alla tjänster som tillhandahålls dig utan föregående meddelande;

④ Frysa, begränsa eller ta bort ditt konto;

⑤ Kräva omedelbart upphörande av överträdelsen och korrigerande åtgärder;

⑥ Inlämna rapporter till rättsliga, administrativa och andra myndigheter, och samarbeta i eventuella efterföljande utredningar;

⑦ Omverifiering, med tidsfrister för korrigering, kontostängning och förbud mot omregistrering;

⑧ Hålls ansvarig enligt lag och kräver att du ersätter UGREEN NAS eller tredje part för eventuella skador som uppstår till följd av detta.

⑨ Alla andra åtgärder som anses nödvändiga.

(2)Du ska vara ansvarig för eventuella konsekvenser till följd av ditt brott mot detta avtal, inklusive men inte begränsat till UGREEN-konto funktionsbegränsningar, borttagning av konto eller intrång i rättigheter som är kopplade till ditt konto. Vi är inte skyldiga att återställa innehåll i konton som raderats eller begränsats på grund av påföljder, såvida det inte krävs enligt lag eller administrativa beslut.

7.2.Transparens och samarbete vid lösning av intrång

(1)För att säkerställa rättvisa, opartiskhet och transparens kommer vi att meddela dig om resultatet av eventuella intrång via lämpliga plattformar eller kanaler. Vi förbehåller oss dock rätten att undanhålla sådan information i den utsträckning det är tillåtet enligt lag.

(2)Om ditt brott mot detta avtal utgör ett brott eller en överträdelse av lagen förbehåller vi oss rätten att rapportera ditt brott till lämplig myndighet eller administrativ myndighet, och vi kommer att förse dem med alla nödvändiga register, dokumentation och information. Dessutom kommer vi att samarbeta fullt ut med alla officiella utredningar genom att tillhandahålla nödvändig information för att stödja dessa.

7.3.Åtagande att skydda tredje parts rättigheter och användarnas ansvar

(1)Respekt för tredje parts rättigheter: Vi är fast beslutna att respektera och skydda alla användares och tredje parts immateriella rättigheter, rykte, namn, integritet och andra legitima rättigheter när de använder UGREEN NAS-tjänster. Vi kommer att sträva efter att förhindra och åtgärda eventuella intrång i tredje parts rättigheter i enlighet med lag och detta avtal.

(2)Användaransvar: Du förbinder dig att följa alla tillämpliga lagar, internationella fördrag och detta avtal när du använder UGREEN NAS-tjänster. Dessutom förbinder du dig att inte ägna dig åt något beteende som kan kränka tredje parts rättigheter eller att delta i olaglig verksamhet genom användning av våra tjänster.

(3)Lösning av klagomål från tredje part: Om vi ​​tar emot klagomål, rapporter eller stämningar från tredje part som involverar dig, förbehåller vi oss rätten att vidta följande åtgärder:

① Meddela dig om detaljerna och källorna till klagomålet eller anmälan via e-post eller på annat sätt;

② Vidta åtgärder för att bevara bevis, inklusive men inte begränsat till att stänga av tjänster och tillfälligt frysa konton baserat på omständigheterna vid den tidpunkten och rättsliga krav;

③ Begär skriftliga förklaringar, feedback och dokumentation från dig.

(4)Ditt ansvar: Om UGREEN NAS lider ekonomiska förluster, inklusive men inte begränsat till ersättning, böter, juridiska avgifter, skadestånd till följd av rättegångar eller icke-ekonomiska förluster såsom minskat goodwill och affärsrykte på grund av dina handlingar, är du skyldig att ersätta UGREEN NAS för sådana förluster, inklusive direkta och indirekta förluster (såsom förlust av affärsrykte eller marknadsandelar).

(5)Samarbete i juridiska frågor: Du ska samarbeta fullt ut i den utsträckning det är tillåtet enligt lag och inom en rimlig tidsram om vi behöver din hjälp med att hantera klagomål, rapporter eller stämningar från tredje part som involverar dig.

(6)Tolkning av omständigheter: Vi kommer att vidta alla åtgärder som anses rimliga som svar på klagomål eller rapporter från tredje part. Inga av våra åtgärder ska anses vara ett erkännande eller förnekande av ditt beteende eller din identitet.

(7)Försvar av dina rättigheter: Om du inte håller med om någon åtgärd vi vidtar kan du lämna in invändningar eller klagomål via UGREEN NAS officiella kanaler eller de kontaktuppgifter som anges. Vi kommer att fatta ytterligare beslut efter att ha granskat all information du skickar in.

8. Skydd av personlig information

Vänligen se UGREEN NAS integritetspolicy för information om hur vi samlar in, använder, lagrar och skyddar dina personuppgifter, samt dina rättigheter i detta avseende.

9. Immateriella rättigheter

9.1.Vi äger alla immateriella rättigheter för alla UGREEN NAS-produkter och -tjänster, inklusive men inte begränsat till programvara, teknik, program, webbsidor, text, bilder, ljud, video, grafik, layouter och elektroniska filer.

9.2.Vi tillhandahåller teknisk support för utveckling och drift av UGREEN NAS och har alla rättigheter till all data och information som genereras under denna process i den utsträckning som tillåts enligt lagar och förordningar.

9.3.Vi äger de immateriella rättigheterna till alla UGREEN NAS och andra UGREEN-varumärken, inklusive varumärken, servicemärken, handelsnamn, domännamn och webbplatsnamn, gemensamt kallade "Varumärken". Du får inte använda, visa, kopiera, överföra eller på annat sätt behandla dessa varumärken i någon form, vare sig individuellt eller i kombination med andra varumärken, utan vårt skriftliga tillstånd. Mer specifikt får du inte ansöka om registrering av varumärken eller domännamn, eller uttryckligen ange eller antyda för någon tredje part att du har rätt att visa, använda eller hantera med sådana varumärken. Du ska vara fullt ansvarig och hålla oss och alla tredje parter skadeslösa för alla skador och förluster som uppstår till följd av ditt brott mot detta avsnitt eller missbruk av sådana varumärken.

10. Villkor för oberoende och tredjepartstjänster

10.1.UGREEN NAS innehåller information eller länkar som vi har erhållit lagligt, såväl som andra oberoende tjänster som vi har licens att driva. Dessa tjänster kan presenteras som separata funktioner inom UGREEN NAS (t.ex. UGREEN NAS Application Center). UGREEN NAS kan också integrera eller inkludera länkar till innehåll från tredje part. Vi förbehåller oss rätten att lägga till, minska eller justera innehållet och informationen i oberoende tjänster och andra funktioner när som helst för att utöka våra tjänsteerbjudanden eller optimera användarupplevelserna. Även om vi strävar efter att meddela användarna om dessa ändringar i förväg, kan vissa ändringar implementeras omedelbart under vissa omständigheter. Om du inte godkänner ändringarna har du rätt att sluta använda de relevanta tjänsterna.

10.2.För tredjepartsappar tillhandahåller vi information om utvecklaren och annan information på appens detaljsida. Dessa tredjepartsappar drivs oberoende av sina utvecklare, och UGREEN Nas är inte involverad i deras utveckling, underhåll eller dagliga drift. UGREEN Nas lämnar inga garantier gällande lagligheten, säkerheten, lämpligheten, stabiliteten eller kontinuiteten hos sådana appar.Vissa appar kan komma från öppen källkodsgrupper eller andra tredjepartsprojekt; om inte annat anges på detaljsidan anses de inte vara produkter som utvecklats eller drivs av UGREEN. Nas. Innan du använder en tredjepartsapp bör du noggrant bedöma de därmed sammanhängande riskerna och se till att du har läst, förstått och godkänt alla relevanta villkor. Genom att använda dessa tredjepartsappar bekräftar och accepterar du deras villkor. Eventuella klagomål eller rapporter angående en tredjepartsapp kan skickas in via App Center – Appinformation – Övrig information – Rapport. Du förstår och samtycker till att alla juridiska förhållande, tvister eller anspråk som uppstår mellan dig och en tredjepartsapp måste lösas direkt mellan dig och den tredje parten, och UGREEN Nas ska inte bära något ansvar.

10.3.Vi rekommenderar att du rådfrågar juridiska experter eller yrkesverksamma innan du aktiverar någon tredjepartstjänst om du har några frågor angående tredjepartsleverantörens avtal eller villkor. UGREEN NAS kanske inte kan meddela dig direkt om eventuella ändringar i tredjepartsavtal eller villkor. Därför rekommenderar vi att du regelbundet granskar avtalen eller villkoren för alla tredjepartstjänster du använder för att säkerställa att dina rättigheter är skyddade.

11. Användarvillkor för minderåriga

11.1.Eftersom UGREEN NAS främst är avsett för vuxna, bör personer som anses vara minderåriga i sitt hemland eller jurisdiktion endast använda UGREEN NAS med sin vårdnadshavares samtycke och förståelse för detta avtal. Om en minderårig använder UGREEN NAS utan sin vårdnadshavares samtycke förbehåller vi oss rätten att begränsa kontots funktioner enligt vårdnadshavarens anvisningar.

11.2.Vi prioriterar skyddet av minderårigas integritet och personuppgifter. Om du är minderårig enligt lagarna i ditt land eller område, eller en vårdnadshavare som registrerar och använder kontot för en minderårigs räkning, vänligen läs vår UGRÖN NAS Integritetspolicy försiktigt. Vårdnadshavare bör skydda minderårigas personuppgifter när de lämnar ut dem.

11.3.Anmärkningar för vårdnadshavare till minderåriga Som vårdnadshavare bör du vägleda och övervaka alla minderåriga under ditt vårdnadsskap som registrerar sig på UGREEN NAS. Vi har rätt att anta att minderåriga under ditt vårdnadsskap som registrerar sig på UGREEN NAS har inhämtat ditt samtycke.

11.4.Vänligen maila oss på ugreennascss@gmail.com om du har ytterligare frågor om skyddet av minderårigas rättigheter.

12. Uttalande om ansvarsbegränsning och ansvarsfrihet

12.1.Du bekräftar och samtycker uttryckligen till att UGREEN NAS-produkter och -tjänster tillhandahålls "i befintligt skick" och "som tillgängliga", baserat på aktuell teknik och förhållanden. För att tydligare definiera ansvarsomfattningen frånsäger vi oss uttryckligen alla uttryckliga eller underförstådda garantier avseende:

(1)UGREEN NAS-produkter och -tjänster som helt uppfyller specifika användarbehov eller förväntningar, eller har oavbruten tillgänglighet;

(2)Tillhandahållandet av UGREEN NAS-produkter och -tjänster är diskret, snabbt, stabilt, säkert, felfritt eller kompatibelt med funktionaliteten eller prestandan hos andra programvaruprodukter, tjänster eller data;

(3)Snabb korrigering eller fullständig lösning av tekniska fel, defekter eller problem i UGREEN NAS-produkter och -tjänster;

(4)Den absoluta noggrannheten och fullständigheten hos all data, och avsaknaden av risk för förlust, manipulering eller läckage vid användning av UGREEN NAS-produkter och -tjänster;

(5)Den ständiga tillgängligheten och bibehållandet av funktioner eller komponenter i UGREEN NAS-produkter och -tjänster;

(6)Prestations- eller serviceåtaganden från tredjepartspartners eller leverantörer av UGREEN NAS-produkter och -tjänster;

(7)Kompatibiliteten mellan UGREEN NAS-produkter och -tjänster med alla enheter eller system, och avsaknaden av risk för skador eller risker för enheter eller system;

(8)Giltigheten, noggrannheten eller tillförlitligheten hos allt innehåll, material eller information i UGREEN NAS-produkter och -tjänster.

Du är ensamt ansvarig för att fastställa och bedöma riskerna i samband med användningen av UGREEN NAS-produkter och -tjänster och för att alla beslut om användning, metod och omfattning av din användning av våra produkter och tjänster baseras på ditt omdöme.

12.2.Vi strävar efter att tillhandahålla högkvalitativa, stabila och säkra UGREEN NAS-produkter och -tjänster. På grund av externa faktorer, teknisk komplexitet och oförutsägbarhet kan vi dock inte garantera att UGREEN NAS-produkter och -tjänster aldrig kommer att vara oavbrutna eller opåverkade.Därför bör du förstå och godkänna att vi, i den utsträckning lagen tillåter, inte ska vara ansvariga för avbrott, avstängningar, förseningar eller instabilitet i tjänster, vilket resulterar i förluster för dig eller tredje part under följande omständigheter:

(1)Force majeure-händelser, inklusive men inte begränsat till:

① Naturkatastrofer, såsom översvämningar, jordbävningar, orkaner, snöstormar, bränder eller torka;

② Regeringsåtgärder, policyändringar eller nödorder;

③ Internationella eller inhemska konflikter, krig, terroristattacker eller upplopp;

④ Civila oroligheter, inklusive strejker, demonstrationer och folkhälsokriser (inklusive epidemier);

⑤ Andra oförutsebara och okontrollerbara händelser.

(2)Tekniska eller externa händelser, inklusive men inte begränsat till:

① Strömavbrott, instabil strömförsörjning eller nätfel;

② Fel i nätverkskommunikationen, försenade eller förlorade dataöverföringar;

③ Instabilitet, avbrott eller uppsägningar hos tredjepartstjänster;

④ Cyberattacker som hackning, virus, skadlig kod och nätfiske;

⑤ Maskinvarufel, systemkrascher eller oundvikliga programvarufel.

(3)För att säkerställa långsiktig och stabil drift av UGREEN NAS-produkter och -tjänster kan vi komma att:

① Utföra systemkontroller, reparationer eller underhåll;

② Uppdatera, uppgradera eller optimera programvara;

③ Byta ut, underhålla eller uppgradera hårdvara;

④ Tillfälligt begränsa vissa funktioner av säkerhets- eller prestandaskäl;

⑤ Genomför datamigrering eller säkerhetskopior samtidigt som datasäkerheten säkerställs.

Vi kommer att meddela i förväg när det är möjligt under någon av ovanstående omständigheter och återuppta tjänsterna så snart som möjligt.

12.3.Cybersäkerhet Var försiktig med information eller dokument på internet som påstås vara relaterade till finansiella transaktioner eller fastighetstransaktioner. Var vänlig och var uppmärksam och verifiera noggrant äktheten hos all information eller dokument som finns på UGREEN NAS och som rör lån, investeringar och finansiering samt ekonomisk förvaltning, eller annan information eller dokument som kan innefatta finansiella transaktioner som begär lösenord för konton eller kräver att du klickar på en länk. Om inte annat uttryckligen anges i tillämplig lag tar vi inget ansvar för direkta eller indirekta förluster som uppstår på grund av ovanstående information eller dokument, inklusive men inte begränsat till förlorade vinster, affärsrykte, data eller andra konkreta eller immateriella förluster.

12.4.Reservationer gällande rättsliga beslut Detta avtal syftar till att säkerställa UGREEN NAS lagliga drift, efterlevnad av tillämplig lag, upprätthållande av allmän ordning och moral samt skydd av alla användares och tredje parters juridiska rättigheter. Vi kommer att fatta beslut eller vidta åtgärder i enlighet med lag baserat på vår förståelse och kapacitet. Observera dock att våra beslut eller beslutsprocesser kan skilja sig från rättsliga eller administrativa myndigheters åsikter. Vi rekommenderar att du söker professionell juridisk rådgivning eller hjälp direkt från lämpliga rättsliga eller administrativa myndigheter i händelse av en rättslig tvist.

12.5.Geografiska begränsningar för tjänsten och användaransvar. Om inget annat uttryckligen anges eller skriftligen överenskommits separat, betjänar UGREEN NAS primärt de användare i jurisdiktioner som vi officiellt har uppgett. Vi är medvetna om att vissa användare kan försöka eller fortsätta att använda UGREEN NAS i andra jurisdiktioner än de som officiellt uppges på grund av den utbredda användningen av tekniken. I sådana fall ska du tydligt förstå och bekräfta att sådan användning är baserad på ditt eget omdöme, och du tar alla därmed sammanhängande risker. Du är ansvarig för att säkerställa fullständig efterlevnad av lokala lagar, regler och förordningar när du använder UGREEN NAS i andra jurisdiktioner än de som officiellt uppges. Du ska ta ensamt ansvar och alla risker som uppstår till följd av dina brott mot lokala lagar.

12.6.Vi garanterar inte lagligheten eller lämpligheten av UGREEN NAS i andra jurisdiktioner än de som officiellt tillkännages, såvida inte annat uttryckligen avtalats eller garanterats. Du bekräftar att din användning av UGREEN NAS i andra jurisdiktioner än de som officiellt tillkännages sker på egen risk, och du garanterar att din användning av UGREEN NAS ska följa alla tillämpliga lokala lagar, och du tar på dig alla risker och allt ansvar.

12.7.Ansvarsbegränsning I den utsträckning lagen tillåter tar vi inte ansvar för följande skador, oavsett orsaken till sådana skador och oavsett om sådana skador var förutsebara: indirekta skador, följdskador, straffskadestånd, specifika skador, oförutsedda skador eller någon annan form av indirekta skador.För att undvika missförstånd inkluderar ovanstående skador utan begränsning: vinstförluster, data- eller informationsförluster, avbrott i verksamheten, skada på anseende eller goodwill, förlust av investeringar och andra utgifter och former av ekonomiska förluster. Ovanstående begränsningar ska gälla även om vi är medvetna om risken för sådana skador eller uttryckligen har informerats om möjligheten till sådana skador. Om inte annat följer av lagen ska vårt totala ansvar gentemot dig eller någon tredje part inte överstiga de totala avgifter (om några) som du betalat oss under din användning av UGREEN NAS under några omständigheter, oavsett orsak eller typ av åtgärd.

13. Skadeersättning

13.1.Ersättningsåtagande Du samtycker till att ta på dig allt ansvar och hålla UGREEN och dess närstående bolag, inklusive dotterbolag, moderbolag, ombud, chefer, styrelseledamöter, anställda eller konsulter, skadeslösa för eventuella förluster som uppstår till följd av att du eller någon användare av ditt konto bryter mot detta avtal, tillämpliga lagar eller andra policyer och förordningar.

13.2.Beskrivning av ersättning De ovannämnda förlusterna och kostnaderna inkluderar, men är inte begränsade till, rimliga advokatarvoden, utredningsavgifter, rättegångs- eller skiljedomskostnader, utbetalningar av skadeståndsanspråk, böter, ersättningsavgifter och andra kostnader som uppstår till följd av sådana brott.

13.3.Ersättningsförfarande: Om UGREEN eller dess dotterbolag blir föremål för en stämning, ett krav eller annat rättsligt förfarande från tredje part till följd av dina handlingar eller handlingar från en användare av ditt konto, har UGREEN rätt att begära ersättning för detta för att skydda sina intressen. UGREEN förbehåller sig också rätten att informera dig om sådana stämningar, krav eller rättsliga förfaranden och vidta rättsliga åtgärder om du inte svarar omedelbart, vilket inte ska anses som ett avstående från dina ersättningsskyldigheter.

14. Meddelanden och avtalsändringar

14.1.Avtalsändringar och uppdateringar:

(1)Skäl och grund för ändringar: För att upprätthålla laglig efterlevnad, svara på tekniska framsteg och ge överlägsen kundservice ses detta avtal regelbundet över och kan komma att ändras vid behov.

(2)Ändringar som en del av avtalet: Alla ändringar, uppdateringar eller tillägg ska anses vara en integrerad del av detta avtal när de har utfärdats.

(3)Meddelande och granskning av ändringar: Vi kommer att publicera den senaste versionen av detta avtal på vår UGRÖN NAS app och officiell webbplats efter eventuella ändringar.Vi kan också använda andra lämpliga metoder, såsom tillkännagivanden och meddelanden i UGREEN NAS appen, för att säkerställa att du är medveten om eventuella ändringar. Dessutom kan du när som helst komma åt och granska de senaste avtalsvillkoren på UGREEN NAS-klienten eller vår officiella webbplats.

(4)Rekommendationer om att acceptera eller invända mot ändringar: din användning av UGREEN NAS-appen innebär att du bekräftar och godkänner det ändrade avtalet. Om du inte håller med om någon del av ändringen bör du avstå från att använda UGREEN NAS-tjänsterna och överväga att avbryta användningen.

14.2.Meddelandemetoder och deras betydelse:

(1)Meddelandemetoder: Vi kan skicka viktiga meddelanden och meddelanden på olika sätt, inklusive men inte begränsat till: systemmeddelanden inom UGREEN NAS, popup-fönster på specifika sidor, meddelanden från program eller webbplats, webbplatsmeddelanden, e-post och textmeddelanden. Vi kommer att välja en eller flera meddelandemetoder baserat på meddelandets art och betydelse.

(2)Ändringar i kontaktuppgifter: För att säkerställa effektiv mottagning av meddelanden, vänligen uppdatera din kontaktinformation, såsom e-postadress och telefonnummer, i UGREEN NAS om den ändras. Du är ensam ansvarig för eventuella konsekvenser som uppstår till följd av utebliven eller försenad leverans av meddelanden på grund av att du inte uppdaterat dina kontaktuppgifter.

(3)Meddelandenas betydelse: Meddelanden kan innebära ändringar av dina rättigheter och skyldigheter inom UGREEN NAS. Se därför till att dina kontaktuppgifter är aktuella och kontrollera regelbundet ovanstående meddelanden för att fullt ut förstå dina rättigheter och intressen.

15. Grupptalan och avstående från gruppskiljeförfarande

15.1.Och oberoende tvistlösning För att underlätta rättvis och snabb tvistlösning samtycker både du och UGREEN till att alla tvister, anspråk eller kontroverser relaterade till detta avtal, UGREENs produkter och tjänster eller din relation med UGREEN ska lösas oberoende och inte som grupptalan, gruppskiljeförfarande eller någon annan rättslig åtgärd som initieras av en annan representant eller grupp, om inte annat uttryckligen anges i lag.

15.2.Du och UGREEN avstår uttryckligen från rätten att delta i grupptalan eller skiljeförfarande. Om inte annat skriftligen överenskommits mellan både du och UGREEN får ingen av parterna slå samman flera anspråk eller förfaranden till någon form av grupptalan eller skiljeförfarande.

15.3.Du bekräftar att du har läst, förstått och godkänt avståendet från grupptalan och skiljeförfarande innan du ingick detta avtal, och att du självständigt har övervägt konsekvenserna av dessa villkor.

16. Kontakta oss

16.1.Kontakta oss via kontaktuppgifterna nedan om du har några frågor, kommentarer eller förslag gällande detta avtal eller våra tjänster.

(1) Kontakta oss via "Hjälpcenter - Kontakta oss" i UGREEN NAS;

(2) Vi har utsett en dataskyddsombudsman som kan kontaktas via e-post på: ugreennascss@gmail.com;

(3) Kontakta oss via post enligt följande:

Registrerade adresser: 108 WEST 13TH ST WILMINGTON, DE 19801, USA Delaware County

(4) Kontaktnummer och öppettider:

(Globalt/USA) +1 (888) 820-8830 mån-sön 9:00-17:00 PST

(DE) +49 800 989 8988 mån-fre 8:00-17:00 CET

(Storbritannien) +44 808 501 3926 mån-fre 7:00-16:00 GMT

(MY) +60 18 008 19150 mån-fre 15:00-24:00 MYT

(JP) +81 800 170 8375 mån-sön 9:00- 18:00 JST

(KR) +82 2 2158 8397 mån-fre 10:00-17:00 KST

(Det kinesiska fastlandet) 0755-21044617 mån-fre 9:00-17:00 CST

17. Tillämplig lag och dispositionuteupplösning

17.1.Detta avtal ska regleras av Folkrepubliken Kinas lagar, ikraftträdande, tolkning, fullgörande och tvistlösning enligt detta avtal.

17.2.Eventuella tvister som uppstår till följd av eller i samband med detta avtal ska hänskjutas till Shenzhen Court of International Arbitration för skiljedom.

18. Diverse

18.1.Om någon bestämmelse i detta avtal anses ogiltig på grund av en konflikt med tillämplig lag, ska den tolkas och tillämpas på ett sätt som är så nära det ursprungliga syftet med detta avtal som möjligt utan att bryta mot sådan lag, utan att påverka resten av avtalet.

18.2.Villkoren i detta avtal ska tolkas och tillämpas i den utsträckning som tillämplig lag tillåter.

18.3.Oberoende enheter Du och UGREEN är oberoende enheter. Under inga omständigheter ska detta avtal utgöra någon uttrycklig eller underförstådd garanti eller villkor som beviljats ​​dig, och det ska inte heller utgöra något agentur-, partnerskaps-, joint venture- eller anställningsförhållande mellan dig och UGREEN.

18.4.UGREEN har ingen åtkomst till filer och data som lagras av användaren på NAS-enheten, och användaren eller den enhet som representeras av användaren är den juridiskt ansvariga parten (kallad databehandlare i Kina och registeransvarig i EU) för dessa filer och data. För att överföra personuppgifter, data relaterade till nationell säkerhet eller allmän säkerhet (såsom viktiga data och kärndata), eller affärshemligheter utomlands, ska användaren eller den enhet som representeras av användaren vidta lämpliga åtgärder för att säkerställa att den gränsöverskridande dataöverföringen uppfyller de lagstadgade kraven för dataöverföring i både export- och importländerna eller -regionerna, och inte kränker någon tredje parts legitima rättigheter och intressen.

18.5.I händelse av eventuella variationer mellan den engelska versionen av detta avtal och eventuella översatta versioner (koreanska, japanska och tyska), ska den engelska versionen ha företräde.

UGREEN NAS User Agreement

Effective Date: May 17, 2024

Last Updated: Jun 04, 2024|

Welcome to UGREEN NAS! This UGREEN NAS User Agreement (hereinafter "this Agreement") governs the use of UGREEN NAS Software. The term "UGREEN NAS" in this Agreement refers to the Clients (including App clients, PC clients, and Web clients), websites, software development kits (SDK) for third party websites and apps, application programming interfaces (API), and mini-programs legally owned and operated by HONG KONG UGREEN LIMITED (hereinafter "UGREEN" or "we") and its affiliates, providing global services. UGREEN NAS enables access and use of our products and services, including those emerging due to technological advancements (collectively referred to as "UGREEN NAS").

 

Under the EU's DSA，ugreennascss@gmail.com has been designated as a single point of contact to enable us to communicate directly with German authorities, the European Commission and the European Board for Digital Services,as also as users located in EEA.

 

  1. 1. Overview
    1. 1.1.This Agreement: This Agreement between you and UGREEN outlines rights and obligations regarding the download, installation, activation, registration, login, and use (hereinafter "Use") of UGREEN NAS. In addition to this Agreement, refer to other documents including, but not limited to, agreements, privacy policies, terms of use, announcements, statements, and site notices related to UGREEN NAS, issued or to be issued by us. These documents, subject to occasional revisions, together with this Agreement, constitute the complete agreement between you and UGREEN and have the same legal effect.
    2. 1.2.Review and agreement: Please read this Agreement carefully and ensure you understand it in full before using UGREEN NAS. We recommend you to pay careful attention to important or specific terms in this Agreement, which are marked in a distinctive manner or in boldface. If you are a minor under the laws of your residence country or jurisdiction, read and understand this Agreement with your guardian and obtain their explicit consent before using UGREEN NAS.
    3. 1.3.You are deemed to have read, fully understood, and accepted this Agreement upon using UGREEN NAS. Discontinue using UGREEN NAS if you disagree with any part of this Agreement or cannot assume the applicable liability.
    4. 1.4.Questions and reports: You are welcome to submit feedback through the UGREEN NAS client, official website, or email UGREEN directly at ugreennascss@gmail.com should you have any concerns, opinions, or recommendations regarding this Agreement or UGREEN NAS.
  2. 2. Products and Services
    1. 2.1.Access and Use: UGREEN NAS's products and services are accessible in various ways, including but not limited to:

(1)Accessing UGREEN NAS's official website;

(2)Downloading and installing the UGREEN NAS Client from app stores and websites authorized by us;

(3)Software Development Kit (SDK) or Application Programming Interface (API) integrations in third party platforms or applications.

We cannot guarantee the authenticity or integrity of UGREEN NAS products or services obtained from unofficial or unauthorized sources. Using such products and services involves risks. We are not liable for any losses incurred from using unofficial products or services unless otherwise provided by law.

2.2.Version and Device Customization: UGREEN NAS apps are customized for different devices. For optimal user experience, select the version tailored to your device when acquiring, downloading, and installing the software to ensure the best user experience.

2.3.Authorization and Restrictions: The license granted to you is a limited, non-exclusive, non-transferable, non-sub-licensable, but revocable right to use UGREEN NAS legally. We reserve all rights not expressly granted in this Agreement. Without our written consent, any unauthorized use of UGREEN NAS, including but not limited to modification, reproduction, distribution, crawling, searching, mirroring, or trading, is prohibited.

2.4.Updates and Changes: We may periodically update, modify, or change UGREEN NAS to enhance user experience, optimize services, and meet security and compliance requirements. This includes, but is not limited to, product modifications, service suspension, termination, new features, and updates. Updated versions may be provided for these changes. You are entitled to the choice to update or not. However, failure to update may result in restricted or unavailable features. You may choose to delete the UGREEN NAS app.

  1. 3. UGREEN Cloud account Management
    1. 3.1.Account Registration and Login

(1)To use UGREEN NAS, register an account using your phone number or other methods recognized by UGREEN NAS (which may vary by country or jurisdiction).

(2)We offer third party platform authorization login features, provided you have a valid third party software or platform account and comply with applicable laws.

(3)Your account name and password are credentials for UGREEN NAS access and use, so please ensure their security and confidentiality.

(4)This account, a UGREEN NAS global unified account, is necessary for us to provide you with services globally.

3.2.Account Information and Security

(1)Register with real, accurate, complete information, and update it promptly if changes occur. We are entitled to restrict or terminate your use of your account if you provide us with false information.

(2)Maintain account information security to prevent unauthorized access or use of your account. Inform us immediately and take appropriate precautions if you detect anomalies or security breaches.

3.3.Account Behavior: Do not create a UGREEN Cloud account on behalf of others or use others' names, company names, trademarks, or photos without their express written permission. Do not mislead users about account ownership when using your account, particularly concerning well-known organizations or individuals, and avoid any actions that may infringe upon others' personality, property, or other legal rights. We are entitled to review submitted account information and take legal action pursuant to law, including without limitation warnings and reminders, demands to make corrections within a specific time limit, account information resetting, account functionality restrictions, suspension, closure, and registration bans, if the information you submit violates laws, administrative regulations, government decrees, or this Agreement.

3.4.Account Transfers and Sharing

(1)The UGREEN Cloud account is exclusively for the original registrant. Transferring, lending, or sharing the account is prohibited.

(2)If account misuse by non-registrants is suspected or evident, we are entitled to suspend or terminate the services.

3.5.Account and Password Security and Confidentiality You must take all possible steps to safeguard the security and confidentiality of your UGREEN Cloud account and password. All operations performed using your account and password shall be deemed as your own actions, for which you assume full liability. This includes without limitation liability for any content uploaded, downloaded, shared, or published on the UGREEN NAS Platform. Immediately report any suspected illegal account or password use or security concerns. Follow our recovery guidelines and procedures if you forget your account or password details. You understand and acknowledge that our account recovery process depends significantly on comparing the information you provide with our system records for verification purposes. We cannot ensure that you will be successful in recovering your account, nor can we verify that the complainant is the true owner of the account. Therefore, please provide accurate, complete, and updated information when registering and using your account. You shall be fully liable for any losses and risks arising from inaccurate account information and poor account safeguarding.

3.6.Use of Related Versions and Services Unless expressly stated otherwise, understand that by logging into your UGREEN Cloud account and using any related versions or features, you are bound by this Agreement, the user agreements for the related versions, and other applicable legal documents. The related version user agreement or applicable legal document shall control in the event of any conflict or discrepancy between this User Agreement and related version user agreements or other legal documents.

3.7.We may employ a collaborative management approach to managing UGREEN NAS and its related versions. For instance, violations of applicable laws or this Agreement while using UGREEN NAS can impact your use of related versions and services, and vice versa.

3.8.You may request cancellation of your UGREEN Cloud account. Cancellation requests are limited to your own account and must follow proper procedures to verify account ownership. Upon cancellation, we will delete or anonymize your account information, unless laws or guidelines mandate different retention or disposal methods. You will be unable to use the account to log into UGREEN NAS or retrieve any related content or information post-cancellation. You remain liable for activities conducted on UGREEN NAS prior to account cancellation.

  1. 4. Usage Guidelines
    1. 4.1.You fully understand that you are responsible for all devices (such as personal computers, mobile phones, and other devices used to access the Internet, or mobile networks) and the costs associated with your use of the UGREEN NAS (such as telephone and internet access fees, and mobile network access fees).
    2. 4.2.UGREEN NAS would not directly upload, download, copy, share, or provide content, nor shall it modify, edit, or interfere with the content you transmit. You fully understand and agree that all data and content you upload, store, and share, including without limitation files, documents, and other types of information, as well as data you upload to be used on servers not controlled by us are under your personal decision-making and control. These operations and decisions are entirely under your control, even those including cross-border data transfers, and you should ensure that you comply with all applicable laws. As the party in full control of such data, you shall be liable for any legal obligations and consequences that may arise therefrom. Manage your data and content on UGREEN NAS carefully and responsibly to avoid violating the law or infringing upon third party rights.
    3. 4.3.You must not store, transmit, share, or access content or engage in activities of the following nature, and should discourage such activities and content:

(1)Uploading, downloading, storing, copying, publishing, transmitting, emailing, or otherwise providing content prohibited by laws, regulations, and policies, including without limitation:

①Content that violates the basic principles specified in the Constitution of the People's Republic of China;

②Content that endangers national security, divulges secrets, subverts state power, or undermines national unity;

③Damages national honor and interests;

④Content that incites ethnic hatred, discrimination, or undermines ethnic unity;

⑤Information that undermines Chinese religious policies or promotes cults or superstitions;

⑥Content that spreads rumors, disrupts social order, and undermines social stability;

⑦Content that spreads obscenity, pornography, gambling, violence, murder, or terror, or instigates criminal activity;

⑧Content that insults or defames others, or infringes upon the legal rights of others;

⑨Content that jeopardizes social morality or national cultural traditions;

⑩Content that infringes upon third party legal rights, including without limitation copyrights, trademark rights, patent rights, and reputation rights;

11Content involving information prohibited by applicable law or administrative regulations;

(2)Infringing upon others' privacy, trade secrets, trademark rights, copyrights, patent rights, and other legal rights;

(3)Engaging in unlawful commercial activities, such as trafficking arms, drugs, banned medicines, or prohibited items;

(4)Committing or planning to commit illegal acts like money laundering, cash withdrawals, and wire fraud;

(5)Removing UGREEN NAS copyright, trademark, or other proprietary notices;

(6)Copying or falsifying all or part of UGREEN NAS content or merging it with other applications;

(7)Accessing or attempting to access or damage any part of UGREEN NAS or related systems or networks;

(8)Decomposing, decoding, reverse engineering UGREEN NAS or any part of it, decompiling its executables, creating derivative works, or engaging in similar activities prohibited by applicable law;

(9)Distributing, licensing, leasing, selling, reselling, transferring, publicly displaying, publicly performing, transmitting, broadcasting, disseminating, or otherwise using UGREEN NAS;

(10)Submitting or making UGREEN NAS available to others, in whole or in part (including the source code and content), without UGREEN's prior written permission;

(11)Impersonating another person, falsely claiming, or otherwise misrepresenting your relationship with an individual or company;

(12)Using UGREEN NAS (or any component thereof) unlawfully, in violation of this Agreement, or to commit any fraudulent or malicious acts, including without limitation hacking or embedding malicious code, viruses, or harmful data into UGREEN NAS (or websites linked to UGREEN NAS) or its operating systems;

(13)Infringing upon UGREEN or third party intellectual property rights when using UGREEN NAS;

(14)Collecting user information, using automated means to access UGREEN NAS, or attempting to extract or decrypt any content sent to or from UGREEN NAS servers;

(15)Developing, supporting, or using software, devices, scripts, or any other means or processes (including crawlers, browser plug-ins, or any other technology or human operation) to extract or otherwise copy user information and other data from UGREEN NAS;

(16)Using UGREEN NAS for commercial purposes without UGREEN's prior written permission;

(17)Engaging in illegal transactions through UGREEN NAS, such as trafficking arms, drugs, illegal goods, pirated software, or other prohibited items;

(18)Providing gambling information or encouraging others to gamble in any way;

(19)Requesting login information or accessing another's account;

(20)Money laundering, illegal withdrawals, or pyramid schemes;

(21)Violating this Agreement (or any part thereof), or aiding or encouraging such conduct;

(22)Using UGREEN NAS in a way that damages, weakens, or compromises its security, overloads it, or interferes with other users or systems, or enables unauthorized access to UGREEN NAS or data;

(23)Other violations of national laws, regulations, rules, policies, decrees, or this Agreement.

  1. 5. Network Security and Use Restrictions
    1. 5.1.Use Restrictions: For UGREEN NAS's integrity and stability, you agree:

(1)Not to use, deploy, or distribute plug-ins, cheating programs, systems, or third party tools that interfere with UGREEN NAS's normal operation.

(2)Not to use automated programs, scripts, software, or similar tools to access UGREEN NAS for collecting, storing, processing, or transmitting information or content without our prior written permission.

5.2.Network Security: You must not engage in or assist others in behaviors compromising UGREEN NAS or other computer networks' security. This includes, but is not limited to, circumstances involving:

(1)Unauthorized intrusion, interference with, or disruption of any network, system, or data, including attempts to do so without authorization, or unauthorized attempts to affect the normal functionality of any network, system, or data;

(2)Manufacturing, selling, distributing, providing, or promoting programs, codes, or tools specialized in intrusion, interference, or disruption of networks, systems, or data;

(3)Providing, directly or indirectly, technical support, funds, advertising or any other form of assistance to a third party, whether known or should have known that such third party engages in the above acts;

(4)Unauthorized access, copying, modification, or use of others' data, servers, or account information;

(5)Probing, scanning, or testing the UGREEN NAS network, or attempting to exploit any known or unknown vulnerability without explicit permission;

(6)Intentionally spreading, transmitting, or launching harmful software, such as malicious programs, viruses, worms, and Trojans;

(7)Falsifying, modifying, or tampering with data packets, critical information, and similar network data;

(8)Attempts to reverse engineer, disassemble, or decrypt UGREEN NAS, or attempts to obtain its source code;

(9)Malicious or frequent registration of UGREEN Cloud accounts, or creating, selling, promoting, or using such accounts in bulk; and

(10)Any other acts that may damage, interfere, disrupt, or pose threats to UGREEN NAS or third party networks, systems, or data;

5.3.Use of Information and Data: Users or third parties must not assist with or encourage others to engage in any of the following acts without our explicit written consent:

(1)Use any information from UGREEN NAS to mislead or deceive users, or to conduct malicious advertising, promotion, publishing, or displays for the purposes of obtaining unfair competitive advantages;

(2)Editing, modifying, rearranging, adapting, or otherwise changing information from UGREEN NAS without authorization and displaying, distributing, or publishing it on any channel, platform, or media other than the UGREEN NAS platform;

(3)Intervening, modifying, redirecting, hijacking, embedding, triggering pop-ups, or any other actions that affect the normal use of UGREEN NAS through any technologies, methods, or means, including without limitation specific scripts, codes, or plug-ins;

(4)Stealing, monitoring, copying, distributing, displaying, mirroring, uploading, downloading, or using any information from UGREEN NAS through illegal or improper means, such as malicious links, redundant requests, crawling, fake downloads, deep links, and fake registrations;

(5)Concealing, modifying, or removing any UGREEN NAS attributes or marks, such as domain names, logos, copyright statements, or user information when displaying or sharing UGREEN NAS content;

(6)Conducting unauthorized statistical analysis using UGREEN NAS information, including trend statistics, hit rates, classifications, search volumes, click-through rates, and read rates;

(7)Selling, renting, distributing, or transferring UGREEN NAS data or providing or licensing it to third parties for commercial purposes;

(8)Interfering, disrupting, tampering with, or otherwise affecting the completeness, accuracy, or validity of UGREEN NAS information;

(9)Any other acts that may violate laws or policies, or infringe upon any third party's right to acquire, use, process, or share UGREEN NAS information.

  1. 6. Legal Compliance
    1. 6.1.You agree to abide by all applicable local laws when using UGREEN NAS services, including export control and sanction laws, regulations, rules, and policies, including the US Export Control Regulations and sanctions imposed by the Office of Foreign Assets Control of the US Department of the Treasury or the European Union, as well as all other applicable national or international sanctions.
    2. 6.2.You covenant not to directly or indirectly export, re-export, or transmit UGREEN NAS information to any countries, individuals, or entities subject to applicable export controls or sanctions. You covenant not to use UGREEN NAS for activities involving restricted technologies, such as weapons of mass destruction, missiles, or chemical or biological weapons.
    3. 6.3.You agree to assume sole liability and all risks, including without limitation legal action, fines, or penalties, resulting from your noncompliance with the covenants in this Agreement, including without limitation those related to export controls and compliance. UGREEN shall not be liable for such noncompliance under any circumstances.
    4. 6.4.We may update this section periodically, given the dynamic nature of global export control and sanctions laws. We recommend reviewing this Agreement periodically to ensure that your actions always comply with the latest compliance requirements.
  2. 7. Penalties for Breach of this Agreement
    1. 7.1.Definition of Noncompliance and Penalties

(1)If you violate any terms of this Agreement while using UGREEN NAS services, or if there are reasonable grounds to believe that your actions may cause harm or legal implications for UGREEN NAS, other users, or any third party, such actions will be deemed a breach of the Agreement. In the event of a breach, we reserve the right to take one or more of the following actions based on the nature, severity, and frequency of the breach to protect UGREEN NAS and other users' rights:

①Issue a breach warning;

②Requesting a written explanation;

③Suspending or terminating some or all services provided to you without prior notice;

④Freezing, restricting, or deleting your account;

⑤Requiring immediate cessation of the breach and corrective action;

⑥Filing reports with legal, administrative, and other agencies, and cooperating in any subsequent investigations;

⑦Re-verification, providing deadlines for correction, account closure, and prohibiting re-registration;

⑧Holding liable pursuant to law, and requiring you to indemnify UGREEN NAS or any third parties against any damages incurred as a result.

⑨Any other actions deemed necessary.

(2)You shall be liable for any consequences resulting from your breach of this Agreement, including without limitation UGREEN Cloud account functionality restrictions, account deletion, or infringement or any rights associated with your account. We are not obligated to restore content in accounts deleted or restricted due to penalties unless required by law or administrative orders.

7.2.Transparency and Cooperation in Resolving Breaches

(1)In the interest of fairness, impartiality, and transparency, we will notify you of the outcomes of any breaches through appropriate platforms or channels. However, we reserve the right to withhold such information to the extent permitted by law.

(2)If your breach of this Agreement constitutes a crime or violation of the law, we reserve the right to report your violation to the appropriate government or administrative agency, and we shall furnish them with any necessary records, documentation, and information. Moreover, we will fully cooperate with all official investigations by providing the necessary information to support such.

7.3.Commitment to Protect the Rights of Third Parties and Users' Responsibilities

(1)Respect for third party rights: We are committed to respecting and protecting the intellectual property rights, reputation, name, privacy, and other legitimate rights of all users and third parties while using UGREEN NAS services. We will strive to prevent and address any infringement of third party rights pursuant to law and this Agreement.

(2)User Responsibilities: You commit to complying with all applicable laws, international treaties, and this Agreement while using UGREEN NAS services. Moreover, you covenant not to engage in any conduct that may infringe upon third party rights or to engage in illegal activities through the use of our services.

(3)Resolving Third Party Complaints: If we receive any third party complaints, reports, or lawsuits involving you, we reserve the right to take the following actions:

①Notify you of the complaint or report details and sources via email or other means;

②Take steps to preserve evidence, including but not limited to suspending services and temporarily freezing accounts based on circumstances at the time and legal requirements;

③Request written explanations, feedback, and documentation from you.

(4)Your Liability: If UGREEN NAS suffers financial losses, including without limitation indemnification, penalties, legal fees, litigation damages, or non-financial losses like diminished goodwill and business reputation due to your actions, you shall be liable to indemnify UGREEN NAS against any such losses, including direct and indirect losses (such as losses of business reputation or market share).

(5)Cooperation in Legal Matters: You shall fully cooperate to the extent permitted by law and within a reasonable timeframe should we require your assistance in addressing any third party complaints, reports, or lawsuits involving you.

(6)Interpretation of Circumstances: We will take any action deemed reasonable in response to third party complaints or reports. None of our actions shall be deemed an acknowledgment or denial of your conduct or identity.

(7)Defending Your Rights: If you disagree with any action we take, you may file objections or complaints via UGREEN NAS's official channels or the contact information provided. We will make further decisions after reviewing all information you submit.

  1. 8. Personal Information Protection

Please refer to the UGREEN NAS Privacy Policy for details on how we collect, use, store, and protect your personal information, as well as your rights in this regard.

  1. 9. Intellectual property
    1. 9.1.We own all intellectual property rights for all UGREEN NAS products and services, including but not limited to software, technology, programs, web pages, text, images, audio, video, graphics, layouts, and electronic files.
    2. 9.2.We provide technical support for the development and operation of UGREEN NAS and have all rights to all data and information generated during this process to the extent permitted by laws and regulations.
    3. 9.3.We own the intellectual property rights to all UGREEN NAS and other UGREEN brand marks, including trademarks, service marks, trade names, domain names, and website names, collectively referred to as "Marks." You shall not use, display, copy, transfer, or otherwise process these Marks in any form, whether individually or in combination with other Marks, without our written authorization. Specifically, you shall not apply for registration of trademarks or domain names, or expressly state or imply to any third party that you are entitled to display, use, or manage with such Marks. You shall be fully liable and indemnify us and any third parties against all damages and losses resulting from your breach of this Section or misuse of such Marks.
  2. 10. Terms for Independent and Third Party Services
    1. 10.1.UGREEN NAS contains information or links we have legally obtained, as well as other independent services we are licensed to operate. These services may be presented as separate features within UGREEN NAS (such as the UGREEN NAS Application Center). UGREEN NAS may also integrate or include links to third party content. We reserve the right to add, reduce, or adjust the content and information contained within independent services and other features at any time to expand our service offerings or optimize user experiences. While we will endeavor to notify users of these changes in advance, some modifications may be implemented immediately under certain circumstances.
    2. 10.2.You may activate and use the above independent services and features via UGREEN NAS. You may be required to enter into additional agreements or accept separate terms between you and the service provider when using certain independent services or features. The primary service provider for independent services can be determined through the independent service agreements or information disclosed within such services. When necessary, we will make these agreements or terms available for you to review in a reasonable manner. Your use of the above services shall be deemed as your agreement and understanding of the associated agreements and rules.
    3. 10.3.Some services or features in UGREEN NAS may be provided by third parties either independently or in partnership with us. Such services may require separate user agreements, privacy policies, or other binding rules. Carefully review all agreements and rules before using third party services, and ensure you fully understand and agree with them, assessing any risks involved. Exercise judgment and assess any potential risks when using third party websites or applications. You shall independently resolve any disputes, damages, or losses arising from the use of third party services with the third parties concerned. UGREEN NAS shall not be held liable for any direct or indirect damages caused by third parties.
    4. 10.4.Be aware that some third parties may use your account ID for data collection and processing. The third party service provider shall be responsible for the data collection, storage, use, and transmission. UGREEN is not involved in the processing of such data, nor will it access, control, or modify this data. Please choose and use third party services carefully, as your personal information and data security will be subject to the third party service provider's terms and policies when using such services.
    5. 10.5.We recommend consulting with legal experts or professionals before enabling any third party service should you have any concerns regarding the third party service provider's agreement or terms. UGREEN NAS may not be able to directly notify you of any changes to third party agreements or terms. Therefore, we recommend regularly reviewing the agreements or terms for any third party services you use to ensure your rights are protected.
  3. 11. Terms of Use for Minors
    1. 11.1.As UGREEN NAS is primarily intended for adults, individuals deemed minors in their residence country or jurisdiction should use UGREEN NAS only with their guardian's agreement and understanding of this Agreement. If a minor uses UGREEN NAS without their guardian's consent, we reserve the right to restrict the account's features as directed by the guardian.
    2. 11.2.We prioritize the protection of minors' privacy and personal information. If you are a minor under the laws of your country or area, or a guardian registering and using the account on behalf of a minor, please read our UGREEN NAS Privacy Policy carefully. Guardians should protect minors' personal information when providing it.
    3. 11.3.Notes for Guardians of Minors As a guardian, you should guide and supervise any minors under your guardianship who register on UGREEN NAS. We are entitled to assume that minors under your guardianship registering on UGREEN NAS have obtained your consent.
    4. 11.4.Please email us at ugreennascss@gmail.com if you have any further questions on the protection of minors’ rights.
  4. 12. Limitation and Exemption of Liability Statement
    1. 12.1.You expressly acknowledge and agree that UGREEN NAS Products and Services are provided "as is" and "as available," based on current technology and conditions. In order to more clearly define the scope of liability, we expressly disclaim any express or implied warranty regarding:

(1)UGREEN NAS Products and Services fully meeting specific user needs or expectations, or their uninterrupted availability;

(2)The provision of UGREEN NAS Products and Services being unobtrusive, prompt, stable, secure, error-free, or compatible with the functionality or performance of other software products, services, or data;

(3)The prompt correction or complete resolution of technical errors, defects, or problems in UGREEN NAS Products and Services;

(4)The absolute accuracy and completeness of all data, and the absence of any risk of loss, tampering, or leakage when using UGREEN NAS Products and Services;

(5)The perpetual availability and retention of features or components of UGREEN NAS Products and Services;

(6)The performance or service commitments of third party partners or suppliers of UGREEN NAS Products and Services;

(7)The compatibility of UGREEN NAS Products and Services with all devices or systems, and the lack of any potential for damage or risks to any devices or systems;

(8)The validity, accuracy, or reliability of any content, materials, or information in UGREEN NAS Products and Services.

You are solely responsible for determining and assessing the risks associated with the use of UGREEN NAS Products and Services and for any decisions on the use, method, and extent of your use of our products are services based on your judgment.

12.2.We aim to provide high-quality, stable, and secure UGREEN NAS Products and Services. However, due to external factors, technological complexity, and unpredictability, we cannot guarantee that UGREEN NAS Products and Services will never be uninterrupted or unaffected. Therefore, you should understand and agree that, to the fullest extent permitted by law, we shall not be liable for interruptions, suspensions, delays, or instabilities in services, resulting in any losses to you or third parties under the following circumstances:

(1)Force majeure events, including without limitation:

①Natural disasters, such as floods, earthquakes, hurricanes, blizzards, fires, or droughts;

②Government action, policy changes, or emergency orders;

③International or domestic conflicts, wars, terrorist attacks, or riots;

④Civil unrest events, including strikes, demonstrations, and public health crises (including epidemics);

⑤Other unforeseeable and uncontrollable events.

(2)Technical or external events, including without limitation:

①Power outages, unstable power supply, or grid faults;

②Network communication failures, delayed or lost data transmissions;

③Third party service instability, interruptions, or terminations;

④Cyberattacks such as hacking, viruses, malware, and phishing;

⑤Hardware failures, system crashes, or unavoidable software defects.

(3)To ensure the long-term and stable operation of UGREEN NAS Products and Services, we may:

①Perform system checks, repairs, or maintenance;

②Update, upgrade, or optimize software;

③Replace, maintain, or upgrade hardware;

④Temporarily restrict certain features for security or performance reasons;

⑤Conduct data migration or backups while ensuring data security.

We will provide prior notice when feasible for any of the above circumstances and resume services as soon as possible.

12.3.Cybersecurity Exercise caution with internet information or documents claiming to be related to financial or property transactions. Please maintain a high degree of vigilance and carefully verify the authenticity of any information or documents found on UGREEN NAS involving loans, investment and financing, and financial management, or any other information or documents that may involve financial transactions that request account passwords or require you to click a link. Unless otherwise expressly provided by applicable law, we assume no liability for any direct or indirect losses suffered due to the above information or documents, including without limitation lost profits, business reputation, data, or other tangible or intangible losses.

12.4.Reservations of Legal Decisions This Agreement aims to ensure the legal operation of UGREEN NAS, compliance with applicable law, maintenance of public order and morals, and protection of legal rights of all users and third parties. We will make decisions or take action pursuant to law based on our understanding and capacity. However, please understand that our decisions or decision-making processes may differ from the views of judicial or administrative agencies. We recommend seeking professional legal advice or assistance from appropriate judicial or administrative agencies directly in the event of a legal dispute.

12.5.Service Geographic Limitations and User Responsibilities. Unless expressly stated or agreed upon separately in writing, UGREEN NAS primarily serves those users in jurisdictions we have officially disclosed. We acknowledge that some users may try or continue to use UGREEN NAS in jurisdictions other than those officially disclosed due to the widespread use of the technology. In such cases, you shall clearly understand and acknowledge that such use is based on your sole judgment, and you assume all associated risks. You are liable for ensuring full compliance with local laws, rules, and regulations when using UGREEN NAS in jurisdictions other than those officially disclosed. You shall assume sole liability and all risks arising from your violations of local laws.

12.6.We do not warrant the legality or appropriateness of UGREEN NAS in jurisdictions other than those officially disclosed unless expressly agreed or warranted otherwise. You acknowledge your use of UGREEN NAS in jurisdictions other than those disclosed officially is done so at your own risk, and you warrant that your use of UGREEN NAS shall comply with all applicable local laws, and you assume all risks and liability.

12.7.Limitation of Liability To the fullest extent permitted by law, we will not assume liability for the following damages, regardless of the cause of such damages and regardless of whether such damages were foreseeable: indirect damages, consequential damages, punitive damages, specific damages, incidental damages, or any other form of indirect damages. For the avoidance of doubt, the above damages include without limitation: profit losses, data or information losses, business interruptions, damage to reputation or goodwill, loss of investments, and other expenses and forms of financial losses. The above limitations shall apply even if we are aware of the potential for such damages or have been expressly advised of the possibility of such damages. Except as otherwise required by law, our total liability to you or any third party shall not exceed the total fees (if any) paid to us by you during your use of UGREEN NAS under any circumstances, regardless of the cause or type of action.

  1. 13. Indemnification
    1. 13.1.Indemnification Commitment You agree to assume all liability and indemnify UGREEN and its affiliates, including subsidiaries, parent companies, agents, managers, directors, employees, or consultants against any losses arising from your or any user of your account's breach of this Agreement, applicable laws, or other policies and regulations.
    2. 13.2.Description of Indemnification The aforementioned losses and expenses include without limitation reasonable attorney's fees, investigation fees, lawsuit or arbitration costs, claim payments, fines, indemnification fees, and any other expenses resulting from such breaches.
    3. 13.3.Indemnification Procedure: If UGREEN or its affiliates become the subject of a third party lawsuit, claim, or other legal proceeding resulting from your actions or those of a user of your account, UGREEN is entitled to seek indemnification for such to protect its interests. UGREEN also reserves the right to inform you of such lawsuits, claims, or legal proceedings and take legal action if you fail to respond promptly, which shall not be deemed as a waiver of your indemnification obligations.
  2. 14. Notices and Agreement Amendments
    1. 14.1.Agreement Amendments and Updates:

(1)Reasons and Basis for Amendments: To maintain legal compliance, respond to technological advancements, and provide superior customer service, this Agreement is regularly reviewed and may be amended as necessary.

(2)Amendments as Part of the Agreement: All amendments, updates, or supplements shall be deemed integral parts of this Agreement once issued.

(3)Notice and Review of Amendments: We will publish the latest version of this Agreement on our cloud app and official website following any amendment. We may also use other appropriate methods, such as announcements and notifications in the cloud app, to ensure you are aware of any amendments. Additionally, you may access and review the latest Agreement terms on the UGREEN NAS client or our official website at any time.

(4)Recommendations on Accepting or Objecting to Amendments: your use of the UGREEN NAS app constitutes your acknowledgment and acceptance of the amended agreement. If you disagree with any part of the amendment, you should refrain from accessing UGREEN NAS services and consider discontinuing use.

14.2.Notice Methods and Their Significance:

(1)Notice Means and Methods: We may send important messages and notices through various means, including without limitation: system notifications within UGREEN NAS, pop-ups on specific pages, application or website announcements, site messages, email, and text messages. We will select one or more notification methods based on the nature and importance of the message.

(2)Changes in Contact Information: To ensure effective receipt of notices, please promptly update your contact information, such as email address and phone number, in UGREEN NAS if it changes. You shall be solely liable for any consequences arising from the non-delivery or delayed delivery of any notices due to your failure to update your contact details.

(3)Significance of Notices: Notices may involve changes to your rights and obligations within UGREEN NAS. Therefore, please ensure your contact information is current and regularly check the above notices to fully understand your rights and interests.

  1. 15. Class Action and Class Arbitration Waiver
    1. 15.1.And Independent Dispute Resolution To facilitate fair and prompt dispute resolution, both you and UGREEN agree that any disputes, claims, or controversies related to this Agreement, UGREEN products and services, or your relationship with UGREEN shall be resolved independently and not as a class action, class arbitration, or any other legal action initiated by another representative or group unless otherwise expressly provided by law.
    2. 15.2.You and UGREEN each expressly waive your right to participate in a class action lawsuit or arbitration. Unless otherwise agreed in writing by both you and UGREEN, neither party may consolidate multiple claims or proceedings into any form of class action or class arbitration.
    3. 15.3.You acknowledge that you have fully read, understood, and agreed to the class action and class arbitration waiver before entering into this agreement, and have independently considered the consequences of these terms.
  2. 16. Contact us
    1. 16.1.Please contact us via the contact details below if you have any questions, comments, or suggestions about this agreement or our services.

(1) Contact us via "Help Center - Contact Us" within UGREEN NAS;

(2) We have designated a data protection officer, who can be contacted via email at: ugreennascss@gmail.com;

(3) Contact us by mail as follows:

Registered Addresses: 108 WEST 13TH ST WILMINGTON, DE 19801, USA County of Delaware

  1. 17. Governing Law and Dispute Resolution
    1. 17.1.The effectiveness, execution, interpretation, performance, and dispute resolution of this Agreement shall be governed by the laws of Hong Kong.
      *HONG KONG UGREEN LIMITED, SAN PO KONG KOWLOON BAY, 19H WAN DI PLAZA 3 TAI YU STREET, KOWLOON BAY, Kowloon Hong Kong SAR
    2. 17.2.Any dispute arising from or in connection with this Agreement shall be submitted to the Shenzhen Court of International Arbitration for arbitration.
  2. 18. Miscellaneous
    1. 18.1.Should any term in this Agreement be deemed invalid due to a conflict with applicable law, it shall be interpreted and enforced in a manner as close as possible to the original purpose of this Agreement without violating such law, without affecting the remainder of the Agreement.
    2. 18.2.The terms of this Agreement shall be interpreted and enforced to the maximum extent permitted by applicable law.
    3. 18.3.Independent Entities You and UGREEN are independent entities. Under no circumstances shall this Agreement constitute any express or implied warranty or condition granted to you, nor shall it constitute any agency, partnership, joint venture, or employment relationship between you and UGREEN.

 

 

 

UGREEN NAS User Agreement

Initial Effective Date:17/05/2024

Last Updated Date: 14/08/2024

Welcome to UGREEN NAS! This UGREEN NAS User Agreement (hereinafter "this Agreement") governs the use of UGREEN NAS Software. The term "UGREEN NAS" in this Agreement refers to the Clients (including App clients, PC clients, and Web clients), websites, software development kits (SDK) for third party websites and apps, application programming interfaces (API), and mini-programs legally owned and operated by America Ugreen Limited (hereinafter "UGREEN" or "we") and its affiliates, providing global services. UGREEN NAS enables access and use of our products and services, including those emerging due to technological advancements (collectively referred to as "UGREEN NAS").

 

Under the EU's DSA，ugreennascss@gmail.com has been designated as a single point of contact to enable us to communicate directly with German authorities, the European Commission and the European Board for Digital Services,as also as users located in EEA.

 

  1.       Overview
    1. This Agreement: This Agreement between you and UGREEN outlines rights and obligations regarding the download, installation, activation, registration, login, and use (hereinafter "Use") of UGREEN NAS. In addition to this Agreement, refer to other documents including, but not limited to, agreements, privacy policies, terms of use, announcements, statements, and site notices related to UGREEN NAS, issued or to be issued by us. These documents, subject to occasional revisions, together with this Agreement, constitute the complete agreement between you and UGREEN and have the same legal effect.
    2. Review and agreement: Please read this Agreement carefully and ensure you understand it in full before using UGREEN NAS. We recommend you to pay careful attention to important or specific terms in this Agreement, which are marked in a distinctive manner or in boldface. If you are a minor under the laws of your residence country or jurisdiction, read and understand this Agreement with your guardian and obtain their explicit consent before using UGREEN NAS.
    3. You are deemed to have read, fully understood, and accepted this Agreement upon using UGREEN NAS. Discontinue using UGREEN NAS if you disagree with any part of this Agreement or cannot assume the applicable liability.
    4. Questions and reports: You are welcome to submit feedback through the UGREEN NAS client, official website, or email UGREEN directly at ugreennascss@gmail.com should you have any concerns, opinions, or recommendations regarding this Agreement or UGREEN NAS.
  2.       Products and Services
    1. Access and Use: UGREEN NAS's products and services are accessible in various ways, including but not limited to:
  1. Accessing UGREEN NAS's official website;
  2. Downloading and installing the UGREEN NAS Client from app stores and websites authorized by us;
  3. Software Development Kit (SDK) or Application Programming Interface (API) integrations in third party platforms or applications.

We cannot guarantee the authenticity or integrity of UGREEN NAS products or services obtained from unofficial or unauthorized sources. Using such products and services involves risks. We are not liable for any losses incurred from using unofficial products or services unless otherwise provided by law.

  1. Version and Device Customization: UGREEN NAS apps are customized for different devices. For optimal user experience, select the version tailored to your device when acquiring, downloading, and installing the software to ensure the best user experience.
  2. Authorization and Restrictions: The license granted to you is a limited, non-exclusive, non-transferable, non-sub-licensable, but revocable right to use UGREEN NAS legally. We reserve all rights not expressly granted in this Agreement. Without our written consent, any unauthorized use of UGREEN NAS, including but not limited to modification, reproduction, distribution, crawling, searching, mirroring, or trading, is prohibited.
  3. Updates and Changes: We may periodically update, modify, or change UGREEN NAS to enhance user experience, optimize services, and meet security and compliance requirements. This includes, but is not limited to, product modifications, service suspension, termination, new features, and updates. Updated versions may be provided for these changes. You are entitled to the choice to update or not. However, failure to update may result in restricted or unavailable features. You may choose to delete the UGREEN NAS app.
  1.       UGREEN Cloud account Management
    1. Account Registration and Login
  1. To use UGREEN NAS, register an account using your phone number or other methods recognized by UGREEN NAS (which may vary by country or jurisdiction).
  2. We offer third party platform authorization login features, provided you have a valid third party software or platform account and comply with applicable laws.
  3. Your account name and password are credentials for UGREEN NAS access and use, so please ensure their security and confidentiality.
  4. This account, a UGREEN NAS global unified account, is necessary for us to provide you with services globally.
    1. Account Information and Security
  1. Register with real, accurate, complete information, and update it promptly if changes occur. We are entitled to restrict or terminate your use of your account if you provide us with false information.
  2. Maintain account information security to prevent unauthorized access or use of your account. Inform us immediately and take appropriate precautions if you detect anomalies or security breaches.
    1. Account Behavior: Do not create a UGREEN Cloud account on behalf of others or use others' names, company names, trademarks, or photos without their express written permission. Do not mislead users about account ownership when using your account, particularly concerning well-known organizations or individuals, and avoid any actions that may infringe upon others' personality, property, or other legal rights. We are entitled to review submitted account information and take legal action pursuant to law, including without limitation warnings and reminders, demands to make corrections within a specific time limit, account information resetting, account functionality restrictions, suspension, closure, and registration bans, if the information you submit violates laws, administrative regulations, government decrees, or this Agreement.
    2. Account Transfers and Sharing
  1. The UGREEN Cloud account is exclusively for the original registrant. Transferring, lending, or sharing the account is prohibited.
  2. If account misuse by non-registrants is suspected or evident, we are entitled to suspend or terminate the services.
    1. Account and Password Security and Confidentiality You must take all possible steps to safeguard the security and confidentiality of your UGREEN Cloud account and password. All operations performed using your account and password shall be deemed as your own actions, for which you assume full liability. This includes without limitation liability for any content uploaded, downloaded, shared, or published on the UGREEN NAS Platform. Immediately report any suspected illegal account or password use or security concerns. Follow our recovery guidelines and procedures if you forget your account or password details. You understand and acknowledge that our account recovery process depends significantly on comparing the information you provide with our system records for verification purposes. We cannot ensure that you will be successful in recovering your account, nor can we verify that the complainant is the true owner of the account. Therefore, please provide accurate, complete, and updated information when registering and using your account. You shall be fully liable for any losses and risks arising from inaccurate account information and poor account safeguarding.
    2. Use of Related Versions and Services Unless expressly stated otherwise, understand that by logging into your UGREEN Cloud account and using any related versions or features, you are bound by this Agreement, the user agreements for the related versions, and other applicable legal documents. The related version user agreement or applicable legal document shall control in the event of any conflict or discrepancy between this User Agreement and related version user agreements or other legal documents.
    3. We may employ a collaborative management approach to managing UGREEN NAS and its related versions. For instance, violations of applicable laws or this Agreement while using UGREEN NAS can impact your use of related versions and services, and vice versa.
    4. You may request cancellation of your UGREEN Cloud account. Cancellation requests are limited to your own account and must follow proper procedures to verify account ownership. Upon cancellation, we will delete or anonymize your account information, unless laws or guidelines mandate different retention or disposal methods. You will be unable to use the account to log into UGREEN NAS or retrieve any related content or information post-cancellation. You remain liable for activities conducted on UGREEN NAS prior to account cancellation.
  1.       Usage Guidelines
    1. You fully understand that you are responsible for all devices (such as personal computers, mobile phones, and other devices used to access the Internet, or mobile networks) and the costs associated with your use of the UGREEN NAS (such as telephone and internet access fees, and mobile network access fees).
    2. UGREEN has no access to the files and data stored by the user in the NAS device. In addition, UGREEN NAS will not upload, download, copy, share, or provide any content, nor can it modify, edit, or interfere with the content transmitted by the user.You fully understand and agree that all data and content you upload, store, and share, including without limitation files, documents, and other types of information, as well as data you upload to be used on servers not controlled by us are under your personal decision-making and control. These operations and decisions are entirely under your control, even those including cross-border data transfers, and you should ensure that you comply with all applicable laws. As the party in full control of such data, you shall be liable for any legal obligations and consequences that may arise therefrom. Manage your data and content on UGREEN NAS carefully and responsibly to avoid violating the law or infringing upon third party rights.
    3. You must not store, transmit, share, or access content or engage in activities of the following nature, and should discourage such activities and content:
  1. Uploading, downloading, storing, copying, publishing, transmitting, emailing, or otherwise providing content prohibited by laws, regulations, and policies, including without limitation:

①Content that violates the basic principles specified in the Constitution of the People's Republic of China;

②Content that endangers national security, divulges secrets, subverts state power, or undermines national unity;

③Damages national honor and interests;

④Content that incites ethnic hatred, discrimination, or undermines ethnic unity;

⑤Information that undermines Chinese religious policies or promotes cults or superstitions;

⑥Content that spreads rumors, disrupts social order, and undermines social stability;

⑦Content that spreads obscenity, pornography, gambling, violence, murder, or terror, or instigates criminal activity;

⑧Content that insults or defames others, or infringes upon the legal rights of others;

⑨Content that jeopardizes social morality or national cultural traditions;

⑩Content that infringes upon third party legal rights, including without limitation copyrights, trademark rights, patent rights, and reputation rights;

⑪Content involving information prohibited by applicable law or administrative regulations;

  1. Infringing upon others' privacy, trade secrets, trademark rights, copyrights, patent rights, and other legal rights;
  2. Engaging in unlawful commercial activities, such as trafficking arms, drugs, banned medicines, or prohibited items;
  3. Committing or planning to commit illegal acts like money laundering, cash withdrawals, and wire fraud;
  4. Removing UGREEN NAS copyright, trademark, or other proprietary notices;
  5. Copying or falsifying all or part of UGREEN NAS content or merging it with other applications;
  6. Accessing or attempting to access or damage any part of UGREEN NAS or related systems or networks;
  7. Decomposing, decoding, reverse engineering UGREEN NAS or any part of it, decompiling its executables, creating derivative works, or engaging in similar activities prohibited by applicable law;
  8. Distributing, licensing, leasing, selling, reselling, transferring, publicly displaying, publicly performing, transmitting, broadcasting, disseminating, or otherwise using UGREEN NAS;
  9. Submitting or making UGREEN NAS available to others, in whole or in part (including the source code and content), without UGREEN's prior written permission;
  10. Impersonating another person, falsely claiming, or otherwise misrepresenting your relationship with an individual or company;
  11. Using UGREEN NAS (or any component thereof) unlawfully, in violation of this Agreement, or to commit any fraudulent or malicious acts, including without limitation hacking or embedding malicious code, viruses, or harmful data into UGREEN NAS (or websites linked to UGREEN NAS) or its operating systems;
  12. Infringing upon UGREEN or third party intellectual property rights when using UGREEN NAS;
  13. Collecting user information, using automated means to access UGREEN NAS, or attempting to extract or decrypt any content sent to or from UGREEN NAS servers;
  14. Developing, supporting, or using software, devices, scripts, or any other means or processes (including crawlers, browser plug-ins, or any other technology or human operation) to extract or otherwise copy user information and other data from UGREEN NAS;
  15. Using UGREEN NAS for commercial purposes without UGREEN's prior written permission;
  16. Engaging in illegal transactions through UGREEN NAS, such as trafficking arms, drugs, illegal goods, pirated software, or other prohibited items;
  17. Providing gambling information or encouraging others to gamble in any way;
  18. Requesting login information or accessing another's account;
  19. Money laundering, illegal withdrawals, or pyramid schemes;
  20. Violating this Agreement (or any part thereof), or aiding or encouraging such conduct;
  21. Using UGREEN NAS in a way that damages, weakens, or compromises its security, overloads it, or interferes with other users or systems, or enables unauthorized access to UGREEN NAS or data;
  22. Other violations of national laws, regulations, rules, policies, decrees, or this Agreement.
  1.       Network Security and Use Restrictions
    1. Use Restrictions: For UGREEN NAS's integrity and stability, you agree:
  1. Not to use, deploy, or distribute plug-ins, cheating programs, systems, or third party tools that interfere with UGREEN NAS's normal operation.
  2. Not to use automated programs, scripts, software, or similar tools to access UGREEN NAS for collecting, storing, processing, or transmitting information or content without our prior written permission.
    1. Network Security: You must not engage in or assist others in behaviors compromising UGREEN NAS or other computer networks' security. This includes, but is not limited to, circumstances involving:
  1. Unauthorized intrusion, interference with, or disruption of any network, system, or data, including attempts to do so without authorization, or unauthorized attempts to affect the normal functionality of any network, system, or data;
  2. Manufacturing, selling, distributing, providing, or promoting programs, codes, or tools specialized in intrusion, interference, or disruption of networks, systems, or data;
  3. Providing, directly or indirectly, technical support, funds, advertising or any other form of assistance to a third party, whether known or should have known that such third party engages in the above acts;
  4. Unauthorized access, copying, modification, or use of others' data, servers, or account information;
  5. Probing, scanning, or testing the UGREEN NAS network, or attempting to exploit any known or unknown vulnerability without explicit permission;
  6. Intentionally spreading, transmitting, or launching harmful software, such as malicious programs, viruses, worms, and Trojans;
  7. Falsifying, modifying, or tampering with data packets, critical information, and similar network data;
  8. Attempts to reverse engineer, disassemble, or decrypt UGREEN NAS, or attempts to obtain its source code;
  9. Malicious or frequent registration of UGREEN Cloud accounts, or creating, selling, promoting, or using such accounts in bulk; and
  10. Any other acts that may damage, interfere, disrupt, or pose threats to UGREEN NAS or third party networks, systems, or data;
    1. Use of Information and Data: Users or third parties must not assist with or encourage others to engage in any of the following acts without our explicit written consent:
  1. Use any information from UGREEN NAS to mislead or deceive users, or to conduct malicious advertising, promotion, publishing, or displays for the purposes of obtaining unfair competitive advantages;
  2. Editing, modifying, rearranging, adapting, or otherwise changing information from UGREEN NAS without authorization and displaying, distributing, or publishing it on any channel, platform, or media other than the UGREEN NAS platform;
  3. Intervening, modifying, redirecting, hijacking, embedding, triggering pop-ups, or any other actions that affect the normal use of UGREEN NAS through any technologies, methods, or means, including without limitation specific scripts, codes, or plug-ins;
  4. Stealing, monitoring, copying, distributing, displaying, mirroring, uploading, downloading, or using any information from UGREEN NAS through illegal or improper means, such as malicious links, redundant requests, crawling, fake downloads, deep links, and fake registrations;
  5. Concealing, modifying, or removing any UGREEN NAS attributes or marks, such as domain names, logos, copyright statements, or user information when displaying or sharing UGREEN NAS content;
  6. Conducting unauthorized statistical analysis using UGREEN NAS information, including trend statistics, hit rates, classifications, search volumes, click-through rates, and read rates;
  7. Selling, renting, distributing, or transferring UGREEN NAS data or providing or licensing it to third parties for commercial purposes;
  8. Interfering, disrupting, tampering with, or otherwise affecting the completeness, accuracy, or validity of UGREEN NAS information;
  9. Any other acts that may violate laws or policies, or infringe upon any third party's right to acquire, use, process, or share UGREEN NAS information.
  1.       Legal Compliance
    1. You agree to abide by all applicable local laws when using UGREEN NAS services, including export control and sanction laws, regulations, rules, and policies, including the US Export Control Regulations and sanctions imposed by the Office of Foreign Assets Control of the US Department of the Treasury or the European Union, as well as all other applicable national or international sanctions.
    2. You covenant not to directly or indirectly export, re-export, or transmit UGREEN NAS information to any countries, individuals, or entities subject to applicable export controls or sanctions. You covenant not to use UGREEN NAS for activities involving restricted technologies, such as weapons of mass destruction, missiles, or chemical or biological weapons.
    3. You agree to assume sole liability and all risks, including without limitation legal action, fines, or penalties, resulting from your noncompliance with the covenants in this Agreement, including without limitation those related to export controls and compliance. UGREEN shall not be liable for such noncompliance under any circumstances.
    4. We may update this section periodically, given the dynamic nature of global export control and sanctions laws. We recommend reviewing this Agreement periodically to ensure that your actions always comply with the latest compliance requirements.
  2.       Penalties for Breach of this Agreement
    1. Definition of Noncompliance and Penalties
  1. If you violate any terms of this Agreement while using UGREEN NAS services, or if there are reasonable grounds to believe that your actions may cause harm or legal implications for UGREEN NAS, other users, or any third party, such actions will be deemed a breach of the Agreement. In the event of a breach, we reserve the right to take one or more of the following actions based on the nature, severity, and frequency of the breach to protect UGREEN NAS and other users' rights:

①Issue a breach warning;

②Requesting a written explanation;

③Suspending or terminating some or all services provided to you without prior notice;

④Freezing, restricting, or deleting your account;

⑤Requiring immediate cessation of the breach and corrective action;

⑥Filing reports with legal, administrative, and other agencies, and cooperating in any subsequent investigations;

⑦Re-verification, providing deadlines for correction, account closure, and prohibiting re-registration;

⑧Holding liable pursuant to law, and requiring you to indemnify UGREEN NAS or any third parties against any damages incurred as a result.

⑨Any other actions deemed necessary.

  1. You shall be liable for any consequences resulting from your breach of this Agreement, including without limitation UGREEN Cloud account functionality restrictions, account deletion, or infringement or any rights associated with your account. We are not obligated to restore content in accounts deleted or restricted due to penalties unless required by law or administrative orders.
    1. Transparency and Cooperation in Resolving Breaches
  1. In the interest of fairness, impartiality, and transparency, we will notify you of the outcomes of any breaches through appropriate platforms or channels. However, we reserve the right to withhold such information to the extent permitted by law.
  2. If your breach of this Agreement constitutes a crime or violation of the law, we reserve the right to report your violation to the appropriate government or administrative agency, and we shall furnish them with any necessary records, documentation, and information. Moreover, we will fully cooperate with all official investigations by providing the necessary information to support such.
    1. Commitment to Protect the Rights of Third Parties and Users' Responsibilities
  1. Respect for third party rights: We are committed to respecting and protecting the intellectual property rights, reputation, name, privacy, and other legitimate rights of all users and third parties while using UGREEN NAS services. We will strive to prevent and address any infringement of third party rights pursuant to law and this Agreement.
  2. User Responsibilities: You commit to complying with all applicable laws, international treaties, and this Agreement while using UGREEN NAS services. Moreover, you covenant not to engage in any conduct that may infringe upon third party rights or to engage in illegal activities through the use of our services.
  3. Resolving Third Party Complaints: If we receive any third party complaints, reports, or lawsuits involving you, we reserve the right to take the following actions:

①Notify you of the complaint or report details and sources via email or other means;

②Take steps to preserve evidence, including but not limited to suspending services and temporarily freezing accounts based on circumstances at the time and legal requirements;

③Request written explanations, feedback, and documentation from you.

  1. Your Liability: If UGREEN NAS suffers financial losses, including without limitation indemnification, penalties, legal fees, litigation damages, or non-financial losses like diminished goodwill and business reputation due to your actions, you shall be liable to indemnify UGREEN NAS against any such losses, including direct and indirect losses (such as losses of business reputation or market share).
  2. Cooperation in Legal Matters: You shall fully cooperate to the extent permitted by law and within a reasonable timeframe should we require your assistance in addressing any third party complaints, reports, or lawsuits involving you.
  3. Interpretation of Circumstances: We will take any action deemed reasonable in response to third party complaints or reports. None of our actions shall be deemed an acknowledgment or denial of your conduct or identity.
  4. Defending Your Rights: If you disagree with any action we take, you may file objections or complaints via UGREEN NAS's official channels or the contact information provided. We will make further decisions after reviewing all information you submit.
  1.       Personal Information Protection

Please refer to the UGREEN NAS Privacy Policy for details on how we collect, use, store, and protect your personal information, as well as your rights in this regard.

  1.       Intellectual property
    1. We own all intellectual property rights for all UGREEN NAS products and services, including but not limited to software, technology, programs, web pages, text, images, audio, video, graphics, layouts, and electronic files.
    2. We provide technical support for the development and operation of UGREEN NAS and have all rights to all data and information generated during this process to the extent permitted by laws and regulations.
    3. We own the intellectual property rights to all UGREEN NAS and other UGREEN brand marks, including trademarks, service marks, trade names, domain names, and website names, collectively referred to as "Marks." You shall not use, display, copy, transfer, or otherwise process these Marks in any form, whether individually or in combination with other Marks, without our written authorization. Specifically, you shall not apply for registration of trademarks or domain names, or expressly state or imply to any third party that you are entitled to display, use, or manage with such Marks. You shall be fully liable and indemnify us and any third parties against all damages and losses resulting from your breach of this Section or misuse of such Marks.
  2.   Terms for Independent and Third Party Services
    1. UGREEN NAS contains information or links we have legally obtained, as well as other independent services we are licensed to operate. These services may be presented as separate features within UGREEN NAS (such as the UGREEN NAS Application Center). UGREEN NAS may also integrate or include links to third party content. We reserve the right to add, reduce, or adjust the content and information contained within independent services and other features at any time to expand our service offerings or optimize user experiences. While we will endeavor to notify users of these changes in advance, some modifications may be implemented immediately under certain circumstances.
    2. You may activate and use the above independent services and features via UGREEN NAS. You may be required to enter into additional agreements or accept separate terms between you and the service provider when using certain independent services or features. The primary service provider for independent services can be determined through the independent service agreements or information disclosed within such services. When necessary, we will make these agreements or terms available for you to review in a reasonable manner. Your use of the above services shall be deemed as your agreement and understanding of the associated agreements and rules.
    3. Some services or features in UGREEN NAS may be provided by third parties either independently or in partnership with us. Such services may require separate user agreements, privacy policies, or other binding rules. Carefully review all agreements and rules before using third party services, and ensure you fully understand and agree with them, assessing any risks involved. Exercise judgment and assess any potential risks when using third party websites or applications. You shall independently resolve any disputes, damages, or losses arising from the use of third party services with the third parties concerned. UGREEN NAS shall not be held liable for any direct or indirect damages caused by third parties.
    4. Be aware that some third parties may use your account ID for data collection and processing. The third party service provider shall be responsible for the data collection, storage, use, and transmission. UGREEN is not involved in the processing of such data, nor will it access, control, or modify this data. Please choose and use third party services carefully, as your personal information and data security will be subject to the third party service provider's terms and policies when using such services.
    5. We recommend consulting with legal experts or professionals before enabling any third party service should you have any concerns regarding the third party service provider's agreement or terms. UGREEN NAS may not be able to directly notify you of any changes to third party agreements or terms. Therefore, we recommend regularly reviewing the agreements or terms for any third party services you use to ensure your rights are protected.
  3.   Terms of Use for Minors
    1. As UGREEN NAS is primarily intended for adults, individuals deemed minors in their residence country or jurisdiction should use UGREEN NAS only with their guardian's agreement and understanding of this Agreement. If a minor uses UGREEN NAS without their guardian's consent, we reserve the right to restrict the account's features as directed by the guardian.
    2. We prioritize the protection of minors' privacy and personal information. If you are a minor under the laws of your country or area, or a guardian registering and using the account on behalf of a minor, please read our UGREEN NAS Privacy Policy carefully. Guardians should protect minors' personal information when providing it.
    3. Notes for Guardians of Minors As a guardian, you should guide and supervise any minors under your guardianship who register on UGREEN NAS. We are entitled to assume that minors under your guardianship registering on UGREEN NAS have obtained your consent.
    4. Please email us at ugreennascss@gmail.com if you have any further questions on the protection of minors’ rights.
  4.   Limitation and Exemption of Liability Statement
    1. You expressly acknowledge and agree that UGREEN NAS Products and Services are provided "as is" and "as available," based on current technology and conditions. In order to more clearly define the scope of liability, we expressly disclaim any express or implied warranty regarding:
  1. UGREEN NAS Products and Services fully meeting specific user needs or expectations, or their uninterrupted availability;
  2. The provision of UGREEN NAS Products and Services being unobtrusive, prompt, stable, secure, error-free, or compatible with the functionality or performance of other software products, services, or data;
  3. The prompt correction or complete resolution of technical errors, defects, or problems in UGREEN NAS Products and Services;
  4. The absolute accuracy and completeness of all data, and the absence of any risk of loss, tampering, or leakage when using UGREEN NAS Products and Services;
  5. The perpetual availability and retention of features or components of UGREEN NAS Products and Services;
  6. The performance or service commitments of third party partners or suppliers of UGREEN NAS Products and Services;
  7. The compatibility of UGREEN NAS Products and Services with all devices or systems, and the lack of any potential for damage or risks to any devices or systems;
  8. The validity, accuracy, or reliability of any content, materials, or information in UGREEN NAS Products and Services.

You are solely responsible for determining and assessing the risks associated with the use of UGREEN NAS Products and Services and for any decisions on the use, method, and extent of your use of our products are services based on your judgment.

  1. We aim to provide high-quality, stable, and secure UGREEN NAS Products and Services. However, due to external factors, technological complexity, and unpredictability, we cannot guarantee that UGREEN NAS Products and Services will never be uninterrupted or unaffected. Therefore, you should understand and agree that, to the fullest extent permitted by law, we shall not be liable for interruptions, suspensions, delays, or instabilities in services, resulting in any losses to you or third parties under the following circumstances:
  1. Force majeure events, including without limitation:

①Natural disasters, such as floods, earthquakes, hurricanes, blizzards, fires, or droughts;

②Government action, policy changes, or emergency orders;

③International or domestic conflicts, wars, terrorist attacks, or riots;

④Civil unrest events, including strikes, demonstrations, and public health crises (including epidemics);

⑤Other unforeseeable and uncontrollable events.

  1. Technical or external events, including without limitation:

①Power outages, unstable power supply, or grid faults;

②Network communication failures, delayed or lost data transmissions;

③Third party service instability, interruptions, or terminations;

④Cyberattacks such as hacking, viruses, malware, and phishing;

⑤Hardware failures, system crashes, or unavoidable software defects.

  1. To ensure the long-term and stable operation of UGREEN NAS Products and Services, we may:

①Perform system checks, repairs, or maintenance;

②Update, upgrade, or optimize software;

③Replace, maintain, or upgrade hardware;

④Temporarily restrict certain features for security or performance reasons;

⑤Conduct data migration or backups while ensuring data security.

We will provide prior notice when feasible for any of the above circumstances and resume services as soon as possible.

  1. Cybersecurity Exercise caution with internet information or documents claiming to be related to financial or property transactions. Please maintain a high degree of vigilance and carefully verify the authenticity of any information or documents found on UGREEN NAS involving loans, investment and financing, and financial management, or any other information or documents that may involve financial transactions that request account passwords or require you to click a link. Unless otherwise expressly provided by applicable law, we assume no liability for any direct or indirect losses suffered due to the above information or documents, including without limitation lost profits, business reputation, data, or other tangible or intangible losses.
  2. Reservations of Legal Decisions This Agreement aims to ensure the legal operation of UGREEN NAS, compliance with applicable law, maintenance of public order and morals, and protection of legal rights of all users and third parties. We will make decisions or take action pursuant to law based on our understanding and capacity. However, please understand that our decisions or decision-making processes may differ from the views of judicial or administrative agencies. We recommend seeking professional legal advice or assistance from appropriate judicial or administrative agencies directly in the event of a legal dispute.
  3. Service Geographic Limitations and User Responsibilities. Unless expressly stated or agreed upon separately in writing, UGREEN NAS primarily serves those users in jurisdictions we have officially disclosed. We acknowledge that some users may try or continue to use UGREEN NAS in jurisdictions other than those officially disclosed due to the widespread use of the technology. In such cases, you shall clearly understand and acknowledge that such use is based on your sole judgment, and you assume all associated risks. You are liable for ensuring full compliance with local laws, rules, and regulations when using UGREEN NAS in jurisdictions other than those officially disclosed. You shall assume sole liability and all risks arising from your violations of local laws.
  4. We do not warrant the legality or appropriateness of UGREEN NAS in jurisdictions other than those officially disclosed unless expressly agreed or warranted otherwise. You acknowledge your use of UGREEN NAS in jurisdictions other than those disclosed officially is done so at your own risk, and you warrant that your use of UGREEN NAS shall comply with all applicable local laws, and you assume all risks and liability.
  5. Limitation of Liability To the fullest extent permitted by law, we will not assume liability for the following damages, regardless of the cause of such damages and regardless of whether such damages were foreseeable: indirect damages, consequential damages, punitive damages, specific damages, incidental damages, or any other form of indirect damages. For the avoidance of doubt, the above damages include without limitation: profit losses, data or information losses, business interruptions, damage to reputation or goodwill, loss of investments, and other expenses and forms of financial losses. The above limitations shall apply even if we are aware of the potential for such damages or have been expressly advised of the possibility of such damages. Except as otherwise required by law, our total liability to you or any third party shall not exceed the total fees (if any) paid to us by you during your use of UGREEN NAS under any circumstances, regardless of the cause or type of action.
  1.   Indemnification
    1. Indemnification Commitment You agree to assume all liability and indemnify UGREEN and its affiliates, including subsidiaries, parent companies, agents, managers, directors, employees, or consultants against any losses arising from your or any user of your account's breach of this Agreement, applicable laws, or other policies and regulations.
    2. Description of Indemnification The aforementioned losses and expenses include without limitation reasonable attorney's fees, investigation fees, lawsuit or arbitration costs, claim payments, fines, indemnification fees, and any other expenses resulting from such breaches.
    3. Indemnification Procedure: If UGREEN or its affiliates become the subject of a third party lawsuit, claim, or other legal proceeding resulting from your actions or those of a user of your account, UGREEN is entitled to seek indemnification for such to protect its interests. UGREEN also reserves the right to inform you of such lawsuits, claims, or legal proceedings and take legal action if you fail to respond promptly, which shall not be deemed as a waiver of your indemnification obligations.
  2.   Notices and Agreement Amendments
    1. Agreement Amendments and Updates:
  1. Reasons and Basis for Amendments: To maintain legal compliance, respond to technological advancements, and provide superior customer service, this Agreement is regularly reviewed and may be amended as necessary.
  2. Amendments as Part of the Agreement: All amendments, updates, or supplements shall be deemed integral parts of this Agreement once issued.
  3. Notice and Review of Amendments: We will publish the latest version of this Agreement on our cloud app and official website following any amendment. We may also use other appropriate methods, such as announcements and notifications in the cloud app, to ensure you are aware of any amendments. Additionally, you may access and review the latest Agreement terms on the UGREEN NAS client or our official website at any time.
  4. Recommendations on Accepting or Objecting to Amendments: your use of the UGREEN NAS app constitutes your acknowledgment and acceptance of the amended agreement. If you disagree with any part of the amendment, you should refrain from accessing UGREEN NAS services and consider discontinuing use.
    1. Notice Methods and Their Significance:
  1. Notice Means and Methods: We may send important messages and notices through various means, including without limitation: system notifications within UGREEN NAS, pop-ups on specific pages, application or website announcements, site messages, email, and text messages. We will select one or more notification methods based on the nature and importance of the message.
  2. Changes in Contact Information: To ensure effective receipt of notices, please promptly update your contact information, such as email address and phone number, in UGREEN NAS if it changes. You shall be solely liable for any consequences arising from the non-delivery or delayed delivery of any notices due to your failure to update your contact details.
  3. Significance of Notices: Notices may involve changes to your rights and obligations within UGREEN NAS. Therefore, please ensure your contact information is current and regularly check the above notices to fully understand your rights and interests.
  1.   Class Action and Class Arbitration Waiver
    1. And Independent Dispute Resolution To facilitate fair and prompt dispute resolution, both you and UGREEN agree that any disputes, claims, or controversies related to this Agreement, UGREEN products and services, or your relationship with UGREEN shall be resolved independently and not as a class action, class arbitration, or any other legal action initiated by another representative or group unless otherwise expressly provided by law.
    2. You and UGREEN each expressly waive your right to participate in a class action lawsuit or arbitration. Unless otherwise agreed in writing by both you and UGREEN, neither party may consolidate multiple claims or proceedings into any form of class action or class arbitration.
    3. You acknowledge that you have fully read, understood, and agreed to the class action and class arbitration waiver before entering into this agreement, and have independently considered the consequences of these terms.
  2.   Contact us
    1. Please contact us via the contact details below if you have any questions, comments, or suggestions about this agreement or our services.

(1) Contact us via "Help Center - Contact Us" within UGREEN NAS;

(2) We have designated a data protection officer, who can be contacted via email at: ugreennascss@gmail.com;

(3) Contact us by mail as follows:

Registered Addresses: 108 WEST 13TH ST WILMINGTON, DE 19801, USA County of Delaware

  1.   Governing Law and Dispute Resolution
    1. The effectiveness, execution, interpretation, performance, and dispute resolution of this Agreement shall be governed by the laws of the People's Republic of China.
    2. Any dispute arising from or in connection with this Agreement shall be submitted to the Shenzhen Court of International Arbitration for arbitration.
  2.   Miscellaneous
    1. Should any term in this Agreement be deemed invalid due to a conflict with applicable law, it shall be interpreted and enforced in a manner as close as possible to the original purpose of this Agreement without violating such law, without affecting the remainder of the Agreement.
    2. The terms of this Agreement shall be interpreted and enforced to the maximum extent permitted by applicable law.
    3. Independent Entities You and UGREEN are independent entities. Under no circumstances shall this Agreement constitute any express or implied warranty or condition granted to you, nor shall it constitute any agency, partnership, joint venture, or employment relationship between you and UGREEN.
    4. UGREEN has no access to the files and data stored by the user in the NAS device, and the user or the entity represented by the user is the legal responsible party (referred to as data processor in China and data controller in the EU) of these files and data. To transmit personal information, data related to national security or public safety (such as important data and core data), or trade secrets overseas, the user or the entity represented by the user shall take appropriate measures to ensure that the cross-border data transfer complies with the legal requirements for data transfer in both the exporting and importing countries or regions, and does not infringe upon the legitimate rights and interests of any third party.

UGREEN NAS Product Warranty

Dear Customer:

Thank you for choosing UGREEN NAS hardware products provided by Ugreen Group Limited and its affiliates (hereinafter referred to as "UGREEN" or "We"). We offer this Warranty to ensure product quality and provide for both Parties' responsibilities for product quality.

This Warranty (hereinafter referred to as this "Warranty") applies to all NAS products provided to you by UGREEN. Opening the product packaging box and/or using it indicates that you accept and agree to be bound by this Warranty. UGREEN reserves the right to adjust and/or modify the product warranty at any time without prior notice to you. Do not use the product if you do not agree to the terms of this Warranty. You may return the product to the distributor you purchased it from to request a refund in accordance with the Return Policy of the distributor.

 

  1. Definitions
    1. Product: refers to UGREEN NAS hardware products (including the power adapters and network cables necessary for their use) included in their original packaging as purchased from UGREEN or its authorized distributors or resellers, as well as hard disks provided by UGREEN.
    2. Customer/You: refers to the original individual or entity that purchased the products from UGREEN or its authorized distributors or resellers.
    3. Online Store: refers to any online store operated or licensed by UGREEN, its distributors, or resellers.
    4. Software: refers to the UGREEN NAS software provided with the purchased product, software that customers download from our website, or software pre-installed in products by UGREEN, including any software updates and upgrades.

 

  1. Warranty Services
    1. Proof for Warranty Services

Please store the SN included with the product in a safe place, as it serves as your proof of purchase for warranty services.

  1. Warranty Start Date
    1. Main Device

Begins when the device is first activated and ends on the second day following the expiration of the product warranty. You can link your product's operating software, register as an administrator, and check your product's warranty expiration date at any time. The warranty period commences on the date displayed on the purchase receipt, invoice, or other valid purchase record in the event that your device cannot be connected to external networks. You are required to present the receipt, invoice, or other valid purchase record as proof of purchase.

  1. Power Adapter and Network Cables

The warranty period commences on the date shown on the purchase receipt, invoice, or other purchase record.

  1. Hard Disks Provided by UGREEN

You acknowledge that UGREEN is not a hard drive manufacturer and that hard disks purchased from UGREEN are supplied by third-party hard drive manufacturers and are subject to the warranty period provided by the hard disk manufacturer.

 

  1. Warranty Period and Warranty Services

If damage not resulting from accident or negligence, such as material, process, or manufacturing issues, causes the product to malfunction under regular use and maintenance conditions, we will provide you with the following services, provided that you provide us with all necessary information during the warranty period:

  1. Repairs During the Warranty Period

You can contact UGREEN after-sales services for free repairs in the event of non-man-made performance malfunctions during the warranty period. Product warranty periods are as follows:

Warranty Category

Model

Warranty Period

 

Main Device

DH Series /DX Series

2 Years

DXP Series

（e.g.DXP2800/4800/4800Plus/DXP480TPlus）

2 Years

DXP6800 Series /DXP8800 Series

3 Years

Power Adapter

1 Year

Network Cable

1 Year

Hard Disk

Subject to the warranty period provided by the hard disk manufacturer

 

  1. The warranty period for replaced products shall be re-calculated from the date of replacement. The warranty period following parts repair or replacement shall follow the remaining warranty period for the entire device. If other online platforms or the laws in your location provide otherwise, the rules of the online platform you purchased the product from or the laws in your location shall prevail.
  1. Return and Exchange Instructions
    1. Please check whether the following items are missing before any returns or exchanges to facilitate the return or exchange process. We may not be able to provide you with after-sale services should any items be missing.

 

Complete Main Device and Accessories

Integral Packaging and Appearance

Receipt (Unmarked)

Gifts (If Any)

Warranty Card

Returned

√

√

√

√

√

Exchanges

√

√

√

 

√
  1. Products must be returned to the address designated by UGREEN in the same condition as received, with the shipping pre-paid by you and in packaging sufficient to protect the product inside the box.
  1. Under no circumstances shall any implied warranty exceed the warranty period specified in this Warranty. This restriction may not apply to you if the country or jurisdiction with legislative authority you are located in does not permit limitations on the duration of warranties. No UGREEN seller or other individual is authorized to offer any warranty on behalf of UGREEN, other than that provided in this Warranty.
  1. Repair Guidelines
    1. Please back up all product settings and configurations as an administrator via your UGREEN NAS account before sending products for repairs or returns (specifically, settings related to permission configurations, time and language settings, notification settings, network settings, and system restore settings for each device user). You may restore the previous settings after you receive the repaired or exchanged NAS product. You shall assume sole liability for any failure to restore your previous settings if you do not back up your data before returning the product.

Backup Operation Path: Control Panel - Update and Restore - Configuration Backup and Restore - Cloud Backup.

  1. Before sending the product for repair or return, please ensure you back up all personal data and delete all data and personal information stored on the product. UGREEN may remove all product information or data when performing warranty services to protect your privacy during repairs, and shall not be held liable for any personal data corrupted or lost during the repair process.
    1. You only need to send the malfunctioning device back for repairs (advance confirmation with us is required) and do not need to return any parts that were not pre-installed. UGREEN will not be liable for the loss of any non-pre-installed parts included.
    2. UGREEN's customer service center will notify you of any repair fees owed for repairs to products that do not meet the warranty conditions, and we will provide you with the repair services upon obtaining your consent.
  2. Required Information for Warranty

Please carefully fill in the required information for warranty to protect your rights.

Warranty Information: User name, address, contact phone number, product name, specification, model, product SN, warranty period, and repair records.

  1. How to Obtain Warranty Services

You can directly contact UGREEN through the following methods:

  1. Contact the online customer service directly if you purchase the product via our online store.
  2. Contact Numbers and Business Hours:

(US)+1-888-820-8830           Mon-Fri 9:00-17:00 PST 

(DE)Lokal: 0800-181-0127       Mon-Fri 9:00-17:00 

(EU)+49-800-181-0127          Mon-Fri 9:00-17:00

   (Mainland China)0755-21044617  Mon-Sat 9:00-12:00,13:30-22:00

  1. Official Website:www.ugreen.com
  2. Email: nas-support@ugreen.com

 

  1. Warranty Disclaimer

Both parties agree that UGREEN reserves the right to refuse warranty requests or any other claims arising from any of the following circumstances, nor shall it be held liable for such:

  1. The product warranty period has expired.
  2. Altered, torn, or damaged product identification (such as SN or model number).
  3. Man-made damages, whether intentional or due to negligence, including without limitation damage caused by use in inappropriate environments or the failure to follow instructions.
  4. Normal color fading and wear and tear while using the product (such as natural wear and tear of the case and connectors, wear and aging, and dirt or blockages caused by dust accumulation).
  5. Unauthorized alteration or modification of original condition.
  6. Any malfunction or damages resulting from overhaul, modification, or disassembly performed by any agency or individual not authorized by UGREEN.
  7. Any malfunction or damages due to force majeure events (including natural disasters such as fires, earthquakes, and floods), power surges, or improper maintenance.
  8. Obvious signs of negligent or accidental damage, such as damage caused by the use of the product (including all its components, such as motherboard) for special testing purposes, and damage to product ports or slots caused by incorrectly connecting and disconnecting products for extended periods.
  9. Improper storage, such as performance failures caused by prolonged exposure of the product to abnormal temperatures, humidity, excessive altitude, or corrosive substances.
  10. You are required to regularly back up your data as this Warranty does not cover any product data losses, regardless of reason, the recovery of lost data, or the recovery of data from products in storage. Including but not limited to the following circumstances:
    1. Data loss or corruption due to network interruptions or delays.
    2. Data loss or corruption due to the use of unlicensed, non-standard, or non-public software.
    3. Financial losses due to data loss or corruption caused by viruses, hacker attacks, or other malicious acts.
  11. Usage in a manner that infringes upon the intellectual property rights (including without limitation patents, trademarks, and copyrights) of UGREEN or any third party.

Please note that UGREEN shall inspect and verify products in each of the above circumstances and may refuse to provide warranty services for the products, including without limitation product repairs, technical support, and product replacement due to those circumstances. Products rejected under the above circumstances will be returned to customers at their own expense.

 

  1. Limitation of Liability
    1. The terms of this Warranty expressly supersede and exclude all other warranty obligations. You understand and agree that, to the fullest extent permitted by law, UGREEN shall not be liable to assume any expenses or pay indemnification for accidents or indirect, specific, punitive, incidental, or other forms of damages or claims (including without limitation any loss of data and information, reduced income or profits, loss of business opportunities, diminished business reputation and additional purchase fees incurred for any reason) arising from or in connection with the use of or failure to use the products provided under this Warranty or any documents and software that come with these products. In the event that UGREEN is liable to indemnify a customer, the total indemnification amount shall not exceed the purchase price (excluding tax) paid by the customer and received by UGREEN shown on the purchase receipt for the products.
    2. Force Majeure: UGREEN shall not be liable for delays or failures to perform this Warranty due to any reason or circumstance beyond its reasonable control (including without limitation customer action or inaction), nor shall such non-performance be deemed a breach of this Warranty.
    3. This Warranty does not limit additional specific legal rights you may have in different countries. This Warranty does not affect any specific legal rights you are entitled to. The terms here may not apply to customers in regions with limited or non-applicable disclaimers.
    4. Please note that UGREEN may not provide warranty support in every country/region, and may refuse warranty support if it is not requested in the country/region where you originally purchased the product. The country/region where the product was purchased is subject to UGREEN internal records.

 

  1. Export Restrictions
  1. You acknowledge and agree to comply with all applicable laws when using UGREEN products and services, including export control and sanction laws, regulations, rules, and policies applicable in your country or region or the target country or region where you attempt to use UGREEN products or services, including the US Export Control Regulations and sanctions imposed by the Office of Foreign Assets Control of the US Department of the Treasury or the European Union, and other applicable national or international embargoes.
  2. You covenant not to export, re-export, or transmit UGREEN products or services directly or indirectly to any countries, entities, or individuals subject to applicable export controls or sanctions. Furthermore, you covenant not to use UGREEN products or services for activities involving weapons of mass destruction, missiles, chemical or biological weapons, or other restricted technologies.
  3. You shall assume sole liability and risks, including without limitation legal action, fines, or penalties, resulting from your noncompliance with the covenants in this Warranty, including without limitation those related to export controls and compliance laws. UGREEN shall not be liable for such noncompliance under any circumstances.
  4. We may periodically update this section due to the dynamic nature of global export control and sanctions laws. We recommend regularly reviewing this Warranty to ensure your actions always comply with the latest requirements.

 

  1. Miscellaneous
  1. No Assignment: Without UGREEN's prior written consent, you shall not directly assign any rights under this Warranty through legal or other means.
  2. Applicable Law: The effectiveness, execution, interpretation, performance, and dispute resolution of this Warranty shall be governed by the laws of the Mainland People's Republic of China.
  3. Dispute Resolution: Any dispute arising from or in connection with this Warranty shall be submitted to the Shenzhen Court of International Arbitration for arbitration, and the results of the arbitration shall be final and binding on both parties.
  4. Class Action and Class Arbitration Waiver
    1. and Independent Dispute Resolution. To facilitate fair and prompt dispute resolution, both you and UGREEN agree that any disputes, claims, or controversies related to this Warranty, UGREEN products, and services, or your relationship with UGREEN shall be resolved independently and not as a class action, class arbitration, or any other legal action or arbitration initiated by another representative or group unless otherwise expressly provided by law.
    2. You and UGREEN each expressly waive your right to participate in any class action or arbitration. Unless otherwise agreed in writing by both you and UGREEN, neither party may consolidate multiple claims or participate in any form of class action or class arbitration.
  5. Attorney’s Fees: In addition to any other remedies it is entitled to, the prevailing Party in any arbitration, mediation, or other legal action or enforcement of rights and remedies under this Warranty is entitled to recover arbitration fees and reasonable attorney’s fees.
  6. Any part or term of this Warranty deemed invalid, void, or unenforceable, or any parts or terms whose application is deemed invalid, void, or unenforceable for specific individuals or under certain circumstances, shall not affect the legal effect or applicability of this Warranty or any other part or term of this Warranty. Under such circumstances, the applicability of the remainder of the parts or terms under this Warranty shall be deemed independent and valid.
  7. This Warranty shall control in the event of any conflicts between this Warranty and any term or condition under any other agreement between the Parties for this product unless the terms in the other agreements expressly supersede this Warranty.

 

You acknowledge that you have fully read, understood, and agreed to the terms of this Warranty before accepting it, and have independently considered the consequences of these terms.

UGREEN NAS Sekretesspolicy

Ursprungligt ikraftträdandedatum:17/05/2024

Senast uppdaterad: 2026-04-03

Välkommen till UGREEN NAS och registrera dig för ett globalt enhetligt konto! UGREEN (nedan kallat "Vi") uppskattar det förtroende du visar oss när du tillhandahåller dina personuppgifter. Vårt åtagande är att skydda dina personuppgifters integritet och säkerställa att vi följer alla lagkrav i detta sammanhang. Därför har vi utarbetat denna UGREEN NAS integritetspolicy (nedan kallad "denna policy") för att hjälpa dig att förstå hur vi samlar in, använder, delar, säkrar och lagrar dina personuppgifter, och hur du effektivt kan hantera dina uppgifter när du använder våra produkter och tjänster för att få mer information. decisions.The Personuppgiftsansvarig för dina personuppgifter är UGREEN (AMERICA UGREEN LIMITED, UGREEN GROUP LIMITED, HONG KONG UGREEN LIMITED, UGREEN GROUP (SINGAPORE) PTE. LTD., UGREEN GROUP GMBH).

Denna policy gäller UGREEN NAS och de applikationer vi tillhandahåller för användning med UGREEN NAS.，inklusive mobilappar, skrivbordsappar, TV-appar och WeChat-appar.

Denna policy beskriver hur Ugreen samlar ins, användas, delas, säkras, skyddar och lagras din personlig information i beställa för att effektivt hantera dina data för att fatta mer välgrundade beslut när du använder vår NAS och NAS-applikation.

Användningen av information som samlas in via våra produkter ska begränsas till att tillhandahålla den tjänst som våra kunder har anlitat Ugreen NAS för. Vi har en separat integritetspolicy avseende vår webbplats. För att se vår webbplats integritetspolicy, klicka här.

Vi uppmanar dig att noggrant läsa igenom denna policy, med särskild uppmärksamhet på de fetstilta avsnitten, och bekräfta din fullständiga förståelse och ditt samtycke innan du använder våra produkter eller tjänster. I händelse av eventuella variationer mellan den engelska versionen av denna policy och eventuella översatta versioner (koreanska, japanska och tyska), ska den engelska versionen ha företräde.

Utöver denna policy kan vi även använda realtidsmeddelanden (som popup-fönster och sidaviseringar) och funktionsuppdateringar för att förklara målen, omfattningen och användningen av den insamlade informationen. Dessa realtidsmeddelanden och uppdateringar utgör en viktig del av denna policy och har samma rättsliga verkan. Vi strävar efter att definiera alla termer som används i denna policy på ett tydligt och lättillgängligt sätt för bättre förståelse. För frågor, feedback eller förslag angående denna policy, vänligen kontakta oss med hjälp av kontaktuppgifterna i slutet av avsnittet.10 av denna policy om du har några frågor, kommentarer eller förslag om denna policy.

Genom att acceptera denna policy bekräftar du funktionerna i UGREEN NAS och samtycker till nödvändig insamling av personuppgifter för att underlätta driften av dessa funktioner. Vi kommer att behandla sådan information för de funktioner eller tjänster du väljer, eller enligt lagkrav, vid din aktivering eller användning av UGREEN NAS.Förutom de väsentliga uppgifter som behövs för UGREEN NAS kärnfunktioner och tjänster, och information som krävs enligt lagkrav, förbehåller du dig rätten att välja bort ytterligare databehandling. Var dock medveten om att detta kan begränsa åtkomsten till vissa funktioner eller tjänster.

Denna policy hjälper dig att förstå:

1. Tillämplig omfattning

2. Hur vi samlar in och använder dina personuppgifter

3. Användning av cookies och andra liknande tekniker

4. Hur vi lagrar och skyddar dina personuppgifter

5. Hur vi delar, tilldelar och lämnar ut dina personuppgifter

6. Så här utövar du din rätt till personuppgifter från chefer

7. Hur vi behandlar minderårigas personuppgifter

8. Hur dina personuppgifter överförs globalt

9. Policyuppdateringar

10. Kontakta oss

Bilaga

11. Bilaga för Europeiska ekonomiska samarbetsområdet (EES), Storbritannien och Schweiz

12. Bilaga för Singapore

13. Bilaga för Japan

14. Bilaga för Kalifornien

15. Bilaga för Tennessee, Virginia, Colorado, Connecticut, Utah, Oregon, Texas, Montana, Nevada, Delaware, Iowa, Nebraska, New Hampshire och New Jersey

16. Bilaga för Republiken Korea

1. Tillämplig omfattning

I detta avtal omfattar "UGREEN NAS" de produkter och tjänster som nås och används via UGREEN-klienten, webbplatser, UGREEN-programvaruutvecklingskit (SDK) för tredjepartswebbplatser eller appar, applikationsprogrammeringsgränssnitt (API:er), miniprogram och alla nya produkter och tjänster som är ett resultat av tekniska framsteg (gemensamt kallade "UGREEN NAS"). Variationer i funktioner kan förekomma mellan olika UGREEN NAS-versioner. Vi samlar in och behandlar dina personuppgifter i enlighet med denna policy om inte annat anges i separata policyer för andra UGREEN NAS-versioner. I de fall där andra UGREEN NAS-versioner har separata policyer ska även dessa policyer gälla. Vid eventuella konflikter mellan denna policy och de för andra UGREEN NAS-versioner ska de senare ha företräde. Observera att vissa sökvägar och operationer kan skilja sig åt mellan UGREEN NAS-versioner och bör beaktas i samband med den faktiska användningen.

Förutom de aktiviteter som informationen skulle samlas in och användas för enligt denna policy, täcker denna policy inte tredjepartstjänster, och sådana tredje parter är ansvariga för att beskriva hur de samlar in och använder dina personuppgifter.

2. Hur vi samlar in och använder dina personuppgifter

Vi samlar in och använder personuppgifter som aktivt tillhandahålls av dig, genereras under din användning av UGREEN NAS, eller erhålls från tredje part med ditt samtycke. Detta görs för att tillgodose din användning av UGREEN NAS, kommunicera med dig och förbättra eller optimera våra produkter eller tjänster. Allt eftersom våra erbjudanden utvecklas kan vi komma att ändra våra produkter eller tjänster. Om vi ​​använder din information för ändamål som inte omfattas av denna policy, eller använder information som samlats in för specifika ändamål för andra ändamål, kommer vi att informera dig och be om ditt samtycke, förutom där det finns rättsliga skäl eller motiveringar för att behandla dina uppgifter utan samtycke. Se. UGREEN NAS checklista för insamling av personuppgifter för en översikt över de personuppgifter vi samlar in.

2.1.Sammanhang för insamling av personuppgifter

(1)Registrering och inloggning

Under användningen av din NAS-enhet har UGREEN ingen åtkomst till dina foton, dokument, videor etc. som är lagrade på din NAS-enhet. Dina data kan endast nås av dig personligen och dina vänner som accepterar din delning. Du kan logga in med din skapad Lokalt konto (exklusive officiell UGREEN NAS webbplats). Det lokala kontot är uppdelat i ett administratörskonto och ett icke-administratörskonto. Om du använder det lokala kontot lagras all data lokalt på din NAS-enhet och din mobiltelefon (eller dator).. UGREEN samlar inte in några personuppgifter om dig, förutom där du uttryckligen har samtyckt till det eller där du frivilligt lämnar personuppgifter till oss, till exempel genom att välja att delta i ett program för enhetsanalys och förbättring. Vi kommer att samla in och behandla dina personuppgifter enligt denna policy om det krävs under andra omständigheter.

Om du är ett administratörskonto och ger andra användare åtkomst, såsom användare med konton som inte är administratörer, vänligen se till att sådana användare är medvetna om och har läst denna policy.

Om du har problem med att komma ihåg dina inloggningsuppgifter till UGREEN NAS kan du använda funktionen för lösenordshämtning. För förbättrad kontosäkerhet kan vi begära identitetsverifiering via en av fyra metoder: din UGREEN-konto detaljer, enhetsinformation, lokalt konto och lösenord, eller enhetsdelarens kontoinformation.

För att förbättra säkerheten för ditt konto kan du aktivera funktionen för tvåfaktorsautentisering. När du aktiverar den här funktionen kan du ställa in ett nödverifieringsmeddelande som en alternativ inloggningsmetod för att ta emot verifieringskoder och logga in på din UGREEN NAS-enhet. när Om du förlorar åtkomst till din mobila enhet eller glömmer ditt lösenord, kommer den här e-postadressen att krypteras och lagras lokalt på din NAS-enhet. Du kan gå till Kontoinställningar. > Säkerhet > Tvåfaktorsautentisering för att inaktivera den här funktionen.

När du loggar in på UGREEN NAS i din app, går till startsidan och skannar QR-koden för att logga in på TV/PC-klienten eller för att identifiera din NAS-enhet, kommer vi att hämta sensorinformationen från din mobila enhet (t.ex. riktningssensor, rotationsvektorsensor (underliggande fysiska sensorer, inklusive accelerometer, magnetometer och gyroskop) och ljussensor) för att automatiskt justera riktningen och ljuset i skanningsgränssnittet, vilket förbättrar bekvämligheten och noggrannheten vid skanningen. Observera att enhetens sensordata ensamma inte innefattar någon personlig information och inte kan kombineras med annan information för att identifiera en specifik fysisk person.

(2)UGREEN-konto

När du är inloggad med ett lokalt konto och behöver använda UGREENlink-tjänsten, säkerhetskopiering och återställning av konfiguration eller SMS-aviseringsfunktionen för viktig information om NAS-enheter, eller för att komma åt tjänster som UGREEN NAS-communityn och UGREEN NAS officiella webbplats, måste du register, binda och använda en UGREEN-konto för enhetlig inloggning och hantering. För närvarande behöver du ange ditt telefonnummer (för användare på det kinesiska fastlandet) eller e-post (för användare i andra länder eller regioner) för att få en verifieringskod för identitetsverifiering och lösenord miljö, tillsammans med ytterligare identifieringsinformation (till exempel en profilbild och ett smeknamn). Detta gör det möjligt för oss att hjälpa till med registreringsprocessen, förbättra dina kontouppgifter, upprätthålla kontosäkerhet och stödja kontoåterställning. Vi kan länka den grundläggande information du anger till din UGREEN NAS-enhet och skicka viktiga enhetsmeddelanden via SMS eller e-post. Registrering eller inloggning på UGREEN NAS är beroende av denna information.

(3)Enhetsbindning och hantering

För att framgångsrikt kunna koppla och hantera din UGREEN NAS-enhet behöver vi samla in ditt UGREEN-konto och följande information när du kopplar enheten och hantera det: UGRÖN NAS Enhetsmodell, enhetssystemversion, enhetsserienummer (SN) och MAC-adress, IP-adress, UGREENlink-ID (om du aktiverar UGREENlink-funktionen) och ditt anpassade enhetsnamn, enhet anslutning status (online/offline/viloläge), enhetsinnehavarroll (ägare/delare) och garantins utgångstid (endast synlig för administratörer). Vi samlar in denna information för att hjälpa dig att koppla enheter, identifiera din enhet och koppla den till ditt konto. Detta säkerställer att du kan fråga efter och hantera de enheter du har kopplat till ditt konto.Detta gör att du kan övervaka enhetens status i realtid och säkerställer att enhetens hanteringsrättigheter tilldelas på rätt sätt. För enhetsadministratörer samlar vi även in enhetens garantiutgångsdatum för att ge snabba påminnelser om garantiutgångsdatum och enhetens systemversion för statistisk analys som vägleder planeringen av produktoptimering.

(4)Sökning efter LAN-enheter via find.ugnas.com

När du använder WebFind-tjänsten på find.ugnas.com för att söka efter och aktivera LAN-enheter på samma lokala nätverk samlar vi in ​​enhetsspecifika data, inklusive enhetsnamn, IP-adress, MAC adress, UGREEN NAS-enhetens serienummer (SN), operativsystemversion, enhetsstatus (initieringsstatus, online-/offline-tillstånd) och Wake-on-LAN (WOL)-status. Denna data säkerställer korrekt och effektiv identifiering av LAN-enheter för din bekvämlighet.

(5)Drift och säkerhet

För säker och effektiv programvaru- och tjänstedrift, vi maj samla in din kraschloggar, systemversion, enhetsmodell, programvaruversionsnummer, leverantörsidentifierare (IDFV), Android-ID, öppen anonym enhetsidentifierare (OAID) och klientloggar (som kan innehålla enhetsstatus och användaraktivitetsposter som är viktiga för att reproducera problem).

(6)Teknisk support

När du söker hjälp ffrån vårt tekniska supportteam (såsom kundtjänst online för användare på det kinesiska fastlandet och e-post för användare utanför det kinesiska fastlandet), Vi kan komma att samla in följande information:

① Konto- och kontaktinformation, såsom din UGREEN-konto eller andra kontaktmetoder du anger (e.g. , e-postadress).

② Enhetsinformation och loggar, inklusive UGREEN NAS-enhetens serienummer (SN), produktmodell och systemversionsnummer, NAS-anslutningsmetod, IP-adress, driftsloggar (med detaljerad information om systemaktiviteter, serviceloggar, felloggar och loggar över användarinitierade åtgärder som besökta sidor, klickbeteenden, funktionsanvändning, sessionslängd och driftsfrekvens) och klientinformation (inklusive operativsystemtyp och version samt information om programvaruversion).

③ Personliga filer i UGREEN NAS-enheter Vårt tekniska supportteam får endast komma åt dina personliga filer som lagras på UGREEN NAS-enheter med ditt uttryckliga tillstånd och efter att ha beviljat lämpliga behörigheter:

Denna information samlas in för följande syften:

①Effektiva tekniska supporttjänster: Genom att samla in enhetsinformation kan vi snabbt identifiera och lösa problem och ge dig exakt teknisk support.

②Specifika användarbehörigheter: Inledningsvis kommer vår tekniska supportpersonal att begära allmänna användarbehörigheter för att få åtkomst till enhetsinformation. Detta säkerställer att vår åtkomst till din enhet är begränsad till vad som är absolut nödvändigt.

③Omfattande diagnostik: För komplexa tekniska problem kan ytterligare behörigheter begäras med ditt samtycke. Detta innebär att skapa och tillhandahålla ett administratörskonto som teknisk supportteamet kan komma åt. Åtkomst till personliga filer är endast tillåten under dessa specifika omständigheter.

(7)Inloggningshistorik och hantering av betrodda enheter

①För att skydda ditt konto mot obehörig åtkomst, snabbt identifiera och åtgärda onormala aktiviteter och skydda mot säkerhetshot samlar vi in ditt UGREEN-konto och följande inloggningshistorikuppgifter när du använder UGREEN NAS:

1) Inloggningstid: Registrera exakta inloggningstider, med en noggrannhet på sekunden;

2) Operationsregister: Dokumentera dina kontoinloggningar och åtgärder för att avbryta bindningen;

3) Platsinformation: Bestämma din inloggningsstad genom att samla in och identifiera din IP-adress;

4) IP-adress: Används för att precisera inloggningsnätverkets plats (noggrannhet i förhållande till staden);

5) Operativsystem Typ: Identifiera vilket operativsystem som används vid inloggning, till exempel iOS, Android, macOS, Windows;

6) Åtkomstmetod: Avgöra om åtkomst till UGREEN NAS sker via webbplatsen eller andra klienter.

②Vi tillåter inställningen av "betrodda enheter" för att kringgå upprepad verifiering för enklare och säkrare inloggning på dessa enheter. Den här funktionen förenklar inloggningsprocessen samtidigt som säkerheten och användarvänligheten bibehålls.

1) Insamling av inloggningsuppgifter: För att förbättra kontosäkerheten registrerar vi enhetsmodell och namn, inloggningsplats (identifierad med IP-adress, korrekt för staden), och din senaste inloggningstid. Detta hjälper oss att snabbt identifiera obehöriga inloggningsaktiviteter och vidta nödvändiga säkerhetsåtgärder.

2) Användarhantering: Du kan granska din inloggningshistorik och lista över betrodda enheter, och har rätt att ta bort alla misstänkta enheter. Om du upptäcker någon ovanlig aktivitet rekommenderar vi att du byter lösenord och tar bort misstänkta enheter för att säkerställa kontots säkerhet.

Insamling av information om betrodda enheter syftar till att:

1) Förbättra kontosäkerheten: Genom att övervaka inloggningshistoriken övervakar och förhindrar vi effektivt obehörig åtkomst och upprätthåller kontots säkerhet. Vi kan vidta snabba åtgärder, bland annat genom att meddela dig och vidta ytterligare försiktighetsåtgärder, när vårt system upptäcker ovanliga inloggningsförsök eller säkerhetshot.

2) Hantera betrodda enheter: Du har rätt att hantera dina betrodda enheter, minimera verifiering på ofta använda enheter och enkelt ta bort misstänkta eller föråldrade enheter från vårt system.

(8)Teknisk supportärende (för användare utanför det kinesiska fastlandet)

Funktionen "Ticket" är tillgänglig för teknisk support när som helst när du använder UGREEN NAS. För att ge optimal support kan vi komma att samla in och använda följande information.

För att skicka in en biljett, vänligen ange din UGREEN NAS-enhets serienummer (SN), land/region och en beskrivning av problemet. För att hjälpa oss med felsökningen kan du ange ytterligare information såsom klienttyp, NAS-anslutningsmetod (via LAN eller internet), problemkategori och funktionsmodul.. Vid inlämning av biljett, ditt smeknamn och UGREEN-konto kommer att kopplas automatiskt. Denna information hjälper oss att förstå din produktanvändning, vilket gör att vi kan erbjuda skräddarsydd teknisk support och lösningar. Vårt primära syfte med att samla in denna data är att hjälpa användare att identifiera tekniska problem., kontakta dem och leverera lösningar effektivt. Vi garanterar att denna information endast används för att åtgärda dina tekniska problem relaterade till våra produkter och tjänster.

(9)UGREENlink-tjänster

Åtkomst till UGREENlink-tjänster kräver en första inloggning till ditt UGREEN-konto. Vid inloggning kan du välja att aktivera UGREENlink-funktionen för snabb och fjärransluten anslutning till din UGREEN NAS-enhet. För att tillhandahålla den här funktionen kommer vi att samla in UGREENlink-ID, UGREEN NAS-enhetens serienummer (SN), IP-adress och UGREENlink-routingport. Dessa uppgifter är viktiga för att upprätta en säker anslutning och optimera användarupplevelsen. Serienummer hjälper till att säkerställa exakt och säker koppling till din UGREEN-konto, möjliggör åtkomst till UGREENlink-tjänster. Vi samlar in din IP-adress och routingportinformation när du använder UGREENlink-funktioner för att underlätta fjärranslutning till din enhet, så att du kan komma åt och hantera din UGREEN NAS-enhet på avstånd.Dessutom, din UGREENlänk eller DDNS-domännamnet kommer att överföras till en tredjepartscertifieringsinstans, Let's Encrypt eller ZEROSSL, för att generera ett SSL-certifikat för att säkerställa säkerheten för anslutningen till din Ugreen NAS via HTTPS. För detaljerhandlar om för information om hur Let's Encrypt och ZEROSSL använder dina data, vänligen se sekretesspolicyer för Låt oss kryptera och NOLLSTÄLLNING. Observera att denna information endast samlas in för UGREENlink-funktioner. Om du väljer att inte använda UGREENlink-funktioner kommer vi inte att samla in eller använda denna information för ovannämnda ändamål.

(10)Biometrisk Autentisering för UGREEN Nas-inloggning och NAS-kassaskåp

Efter biometri Autentisering (inklusive autentisering via ansiktsigenkänning och fingeravtryck på modeller som stöds) är enaktivted, UGREEN åberopandees API:erna som tillhandahålls av operativsystemet (e.g. , iOS, Android) på din enhet (e.g. , mobiltelefon) för att få anonyma autentiseringsresultat ("Godkänd" eller "Icke godkänd") för logga in i UGREEN NAS-appen och upplåsning av dina UGREEN NAS-kassaskåp. De anonyma autentiseringsresultaten kommer inte att behållas av oss. De är enbart begagnad för att läsa åtkomsttokens lagras lokalt på din enhet (e.g. , mobiltelefon) och är inte kopplade till någon annan personlig information.. All biometrisk data (som fingeravtrycksmallar och ansiktsdata) samlas in, lagras och matchas i din enhet. (e.g. , mobiltelefon)s säkra lokala miljö genom sitt operativsystem. UGREEN varken får tillgång till, lagrar eller överför någon biometrisk information data.

Du kan inaktivera biometri Autentisering på din app och växla till lösenordsbaserad autentisering. Du kan permanent inaktivera biometrisk Autentisering på enhetens systeminställningsskärm. Att inaktivera biometrisk upplåsning påverkar inte kärnfunktionerna i UGREEN NAS Safes på din enhet.

(11)Användarupplevelseundersökning (exkluderar användare på det kinesiska fastlandet)

UGREEN kan komma att bjuda in dig att delta i användarupplevelseundersökningar för att kontinuerligt optimera våra produkter och tjänster, i syfte att leverera en mer personlig användarupplevelse.

①Insamling av e-postadresser: Vi samlar in dina e-postadress att distribuera frågeformulär, vilket hjälper oss att förstå dina verkliga erfarenheter och feedback gällande UGREEN NAS. Deltagande är frivilligt och du bestämmer själv om du vill lämna denna information.

②Undersökningsdistribution: När du samtycker till att delta kan vi skicka undersökningar till de personer du angett. e-postadress och UGREEN-konto. Dessa undersökningar hjälper oss att samla in dina användarupplevelser, preferenser och förslag för UGREEN-produkter, vilket informerar oss om våra produktförbättringar och optimeringar.

③Marknadsföringsinformation: Utöver undersökningar kan vi även använda din UGREEN-konto till skicka marknadsföringskommunikation till din e-post. Vi skickar dock dessa endast efter att vi har fått ditt uttryckliga samtycke.

Förhandsgodkännande kommer att inhämtas innan några användarupplevelseundersökningar genomförs eller marknadsföringsinformation skickas via e-post. Vi garanterar att inga undersökningar eller marknadsföringsmaterial kommer att skickas utan ditt uttryckliga samtycke.

(12)Oberoende och tredjepartstjänster

UGREEN NAS innehåller information eller länkar som vi har erhållit på laglig väg, såväl som andra oberoende tjänster som vi har licens att driva. Dessa tjänster kan presenteras som separata funktioner inom UGREEN NAS (t.ex. UGREEN NAS Application Center).

API:erna för tredjeparts molnlagringstjänster (som Quark Cloud Drive, Baidu Cloud, OneDrive och Google Drive) har integrerats i UGREEN NAS, vilket gör det möjligt för användare att ladda upp filer till tredjepartsenheter eller ladda ner filer som lagrats på tredjepartsenheter till UGREEN NAS. För att använda den här funktionen på Ugreen måste användare ställa in motsvarande behörigheter för tredjeparts molnlagringstjänster. Annars, om användare nekar sådana behörigheter, kan användarna inte använda tredjeparts molnlagringstjänster för filuppladdningar och nedladdningar. När du loggar in första gången på en tredjeparts molnlagringstjänst lagrar vi tillfälligt din åtkomsttoken lokalt på din NAS-enhet så att du kan komma åt och hämta dina filer som lagras på den tredjeparts molnlagringsplattformen. Lagringsperioderna varierar beroende på molnlagringsleverantör. För mer information om de integrerade molnlagringstjänsterna från tredje part, se de Lista över tredje parter som delar personuppgifter med UGREEN NAS. Läs- och skrivbehörigheter krävs för filmigrering och hantering mellan UGREEN NAS och molnenheter från tredje part. Dessa behörigheter krävs endast för filuppladdningar, nedladdningar och synkronisering och involverar inte det specifika filinnehållet. Förutom dessa behörigheter delar Ugreen inte användarnas personliga information med tredjepartsleverantörer av molnlagringstjänster. Användare kan välja om de vill montera tredjeparts molnlagringstjänster på UGREEN NAS. Om inte kan användarna fortfarande använda andra tjänster och funktioner som tillhandahålls av UGREEN NAS.

När du aktiverar App Center-funktionen samlar vi in ​​din UGREEN NAS-enhets serienummer (SN), enhetsmodell och systemversion., Applikationsversion, och IP-adress. Om du skickar in en rapport eller ett klagomål via App Center – Appinformation – Övrig information – Rapport, kommer vi att samla in namnet på den rapporterade appen, problemkategorin, en beskrivning av problemet, bildbevis (om sådant tillhandahålls) och din e-postadress. Observera att vi, i syfte att hantera din begäran, kan komma att dela de uppgifter du anger och eventuella bildbevis med den rapporterade eller klagade parten. Vi kommer dock inte att lämna ut din e-postadress.

När du laddar ner och använder appar som tillhandahålls av tredje part via App Center, kommer sådana tredje parter självständigt att behandla all personlig information eller relaterad data som genereras under din användning av dessa appar i enlighet med sina egna serviceregler och integritetspolicyer. Innan du använder sådana tredjepartsappar kan du granska deras användaravtal, integritetspolicyer eller andra tillämpliga villkor. Eventuella tvister, skador eller förluster som uppstår till följd av din användning av tredjepartstjänster ska lösas enbart mellan dig och relevant tredje part. UGREEN NAS ska inte hållas ansvarig för några direkta eller indirekta skador som uppstår till följd av tredjepartstjänster.

Var medveten om att vissa tredje parter kan använda ditt konto-ID för datainsamling och -behandling. Tredjepartsleverantören ansvarar för datainsamling, lagring, användning och överföring. UGREEN är inte involverad i behandlingen av sådana uppgifter, och kommer inte heller att behandla, komma åt, kontrollera eller ändra dessa uppgifter. Välj och använd tredjepartstjänster noggrant, eftersom din personliga information och datasäkerhet kommer att omfattas av tredjepartsleverantörens villkor och policyer när du använder sådana tjänster.

(13)Säkerhetskopiering och återställning av konfiguration

För att bevara dina enhetsinställningar kan du säkerhetskopiera dina konfigurationer med funktionen "Säkerhetskopiering och återställning av konfiguration". När du reparerar din enhet eller tar med dig den från det ursprungliga landet eller regionen för att använda den utomlands kan du aktivt återställa dina säkerhetskopior.För detta ändamål behöver vi samla in och använda följande inställningsinformation från dig:

①Anslutning och åtkomst: Användare och användargrupper (behörigheter och avancerade inställningar), filtjänster, enhetsanslutningsdata (UGREENlink, DDNS, portalinställningar), slutenheter, domäner och LDAP;

②Allmänna inställningar: Tid och språk, avisering, nätverk, säkerhet konfiguration, och indexeringstjänster;

③Systemtjänster: Systemuppdateringar.

(14)Program för enhetsanalys och förbättring (endast för användare på det kinesiska fastlandet)

För att analysera produkters användningsmönster, förbättra produktstabiliteten och utveckla och förbättra produktfunktioner har vi etablerat programmet för enhetsanalys och förbättring. Deltagande i detta program är helt valfritt. Du kan välja att delta under enhetens initialisering eller genom att välja Kontrollpanelen > Om den här enheten > Enhetsanalys, och kan när som helst välja bort. När du deltar i det här programmet och använder funktioner som Album, Musik, Docker, App Center eller Cloud Drives, Vi kan komma att samla in data såsom ditt konto-ID, enhets-ID, IP-adress, enhetsinformation, platsdata, nätverksinformation, prestandamätvärden, sidbesök, klickbeteenden, surfaktiviteter, sökfrågor, statistik över funktionsanvändning, sessionslängd, driftsfrekvens och kraschdiagnostik. Dessa uppgifter används enbart för statistisk analys och kommer inte att användas för att identifiera någon enskild användare.

(15) OpenClaw AI-funktion

Denna tjänst integrerar AI-funktioner baserade på automatiserad agentteknik (implementerad i OpenClaw-ramverket), vilket möjliggör funktioner som informationsanalys, innehållsgenerering och uppgiftshjälp baserat på dina instruktioner. AI-funktionerna drivs av tredjepartsmodelltjänster. Du kan installera, inaktivera eller avinstallera den här funktionen när som helst. För användare på det kinesiska fastlandet, när du använder AI-funktionen, kommer dina inmatningsinstruktioner och all data du godkänner för åtkomst att överföras direkt av OpenClaw till tredjepartsleverantören av modelltjänster (MiniMax 2.1-modellen är för närvarande integrerad för användare i Kina) för bearbetning, utan att passera genom våra servrar. Vi har inte åtkomst till, lagrar eller stör ditt konversationsinnehåll. MiniMax-tjänsten inkluderar inbyggda mekanismer för innehållsmoderering, och allt olagligt innehåll kommer att blockeras och inga resultat kommer att returneras. OpenClaw körs i en isolerad Docker-containermiljö. Konversationsposter lagras lokalt av OpenClaw-applikationen, och du kan visa och ta bort dem när som helst via OpenClaw-hanteringsgränssnittet. Vi samlar endast in ditt enhets serienummer och enhetsmodell i syfte att verifiera AI-relaterade fördelar.Om du manuellt konfigurerar OpenClaw för att komma åt känsliga kataloger kommer installationsgränssnittet att ge motsvarande riskvarningar. På grund av tjänstearkitekturens natur kan tredjepartsleverantören av modelltjänster behandla dina uppgifter i jurisdiktioner utanför ditt land eller din region. Alla gränsöverskridande dataöverföringar kommer att utföras i enlighet med tillämpliga lagar och förordningar, med lämpliga skyddsåtgärder på plats. För mer information om tredjepartsleverantören av modelltjänster, se'För databehandlingspraxis, datalagring och säkerhetsåtgärder, se: https://platform.minimaxi.com/protocol/privacy-policy.

(16) Funktionsspecifika meddelanden

För att ge dig tydligare och mer riktade sekretessriktlinjer åtföljs vissa funktioner i UGREEN NAS av separata, funktionsspecifika meddelanden om databehandling. När du använder eller får åtkomst till följande funktioner för första gången kommer du att bli ombedd att läsa och godkänna motsvarande meddelande:

Särdrag

Meddelandenamn

Övervakning

Meddelande om behandling av övervakningsdata

2.2.Behandling av personuppgifter enligt lag

Vi kan komma att samla in och använda dina personuppgifter i enlighet med tillämplig lag under följande rättsliga omständigheter:

(1)Med ditt samtycke;

(2)För att uppfylla kontraktet enligt din begäran;

(3)För att uppfylla rättsliga skyldigheter såsom de för bekämpning av penningtvätt, terrorism, telekommunikationsbedrägerier och hantering av riktiga namn;

(4)Begäran är direkt relaterad till nationellt försvar och säkerhet;

(5)När det är nödvändigt för att hantera folkhälsokriser, eller för att skydda en fysisk persons liv, hälsa eller egendom i nödsituationer;

(6)För brottsutredningar, åtal, rättegångar eller verkställande av domstolsdomar;

(7)När du offentliggör dina personuppgifter;

(8)När uppgifterna kommer från lagligt offentliggjord information, inklusive legitima nyhetsrapporter och offentliggöranden från myndigheter;

(9)För att upprätthålla säkerheten och den stabila driften av våra produkter/tjänster, inklusive feldetektering och åtgärd;

(10)Alla andra omständigheter som anges i lag.

Observera att i scenarierna (2) till (10) ovan kan vi komma att behandla dina personuppgifter i enlighet med tillämplig lag utan att kräva ditt samtycke.

2.3.Använd behörigheter

För att kunna tillhandahålla tjänster till dig kan UGREEN NAS behöva begära motsvarande behörigheter från dig inom nödvändig omfattning. Var säker på att UGREEN NAS inte kommer att aktivera dessa behörigheter som standard. Endast när du proaktivt bekräftar att du vill aktivera dem får UGREEN NAS samla in din information genom dessa behörigheter, och informationen kommer endast att användas i de nödvändiga scenarier som förklarats för dig. Det är värt att notera att om du ger UGREEN NAS ett specifikt tillstånd betyder det inte nödvändigtvis att dina uppgifter kommer att samlas in. Även om du har beviljat UGREEN NAS sådana behörigheter kommer dina uppgifter endast att samlas in under lagliga, giltiga och nödvändiga omständigheter. Att vägra att bevilja behörigheter kan leda till att specifika funktioner som är beroende av dessa behörigheter inte blir tillgängliga, men det kommer inte att påverka din användning av andra UGREEN NAS-funktioner. För mer information om behörigheter och deras användning, se Beskrivning av UGREEN NAS-behörighetsapplikationen och användningen.

3. Användning av cookies och andra liknande tekniker

Cookies och enhetsidentifierare används ofta över hela internet. Vi kan använda sådan teknik för att lagra cookies eller anonyma identifierare på din enhet när du använder UGREEN NAS och relaterade tjänster, vilket gör det möjligt för oss att samla in och identifiera data när du använder vår produkt. Vi garanterar att vi inte använder cookies för andra ändamål än de som anges i denna policy. Cookies och liknande tekniker används främst för att underlätta användning av produkter och tjänster, förbättra säkerhet och effektivitet, förbättra inloggnings- och svarshastigheten och ge en mer effektiv åtkomstupplevelse. De flesta webbläsare tillåter användare att radera webbläsarens cachedata, inklusive cookies. Du kan radera cookiedata i dina webbläsarinställningar när du använder UGREEN NAS på webben. Att radera cookies kan dock göra cookieberoende funktioner eller tjänster otillgängliga.

4. Hur vi lagrar och skyddar dina personuppgifter

4.1.Datalagringsperiod

Dina personuppgifter kommer endast att lagras så länge det är nödvändigt för att uppfylla de syften som anges i denna policy när du använder våra tjänster (såvida inte en längre lagringsperiod krävs eller tillåts enligt lag). Om du vill radera dina personuppgifter, vänligen kontakta oss med hjälp av kontaktuppgifterna i avsnitt 10 i denna policy. Efter den nödvändiga lagringsperioden kommer vi att radera eller anonymisera dina personuppgifter, förutom där rättsliga skyldigheter föreskriver annat.

Kriterier för datumlagring:

(1) Hur länge vi upprätthåller en pågående relation och tillhandahåller UGREEN NAS-produkter och -tjänster till dig (såsom hur länge du UGREEN-konto eller fortsatt användning av våra produkter);

(2) Om informationen ändras av kontoinnehavaren eller raderas av användare via deras konton;

(3) Rättsliga skyldigheter att lagra data (till exempel kan vissa lagar kräva att dina transaktionsregister lagras under en viss period innan de raderas);

(4) Huruvida lagring är lämpligt utifrån vår rättsliga ställning (e.g. , i samband med verkställandet av våra avtal, tvistlösning, tillämpliga preskriptionstider, tvister eller myndighetsutredningar).

4.2.Dataresidens

Generellt sett lagras personuppgifter som samlas in och genereras inom Folkrepubliken Kina i Folkrepubliken Kina, men eftersom UGREEN NAS erbjuder globala tjänster kan vi komma att överföra dina personuppgifter till våra dotterbolag utanför Kina. För mer information, se "8. Hur dina personuppgifter överförs globalt".

4.3.Säkerhetsåtgärder

Vi prioriterar säkerheten för din personliga information och följer rådande standarder för informationssäkerhet. Vårt mål är att ligga i framkant inom branschens säkerhetsrutiner. Vår säkerhetsstrategi inkluderar avancerade säkerhetstekniker som krypterad överföring, säker datalagring, intrångsdetektering, brandväggsskydd och regelbunden sårbarhetsskanning för att skydda dina data. Utöver tekniska lösningar implementerar vi omfattande hanteringssystem för att stärka informationssäkerheten. Detta inkluderar personalutbildning i dataskydd och noggrann granskning och förbättring av alla databehandlings- och lagringsrutiner. Medvetna om att inget system är ofelbart identifierar vi kontinuerligt potentiella risker och implementerar försiktighetsåtgärder för att minska sannolikheten för informationsläckor, förstörelse, missbruk, obehörig åtkomst, avslöjande eller ändring av din personliga information. I händelse av en säkerhetsincident har vi etablerat protokoll och responsmekanismer för att omedelbart meddela berörda användare, åtgärda säkerhetsbrister och vidta åtgärder för att förhindra framtida händelser.

(1) Din information samlas in och används i enlighet med branschstandardiserade säkerhetsrutiner, och du kommer att informeras om syftena och omfattningen av dataanvändningen genom vårt användaravtal och vår integritetspolicy.

(2) Våra nätverkstjänster använder krypteringstekniker, såsom överföringssäkerhetsprotokoll, för att skydda dina data under överföring.

(3) Din personliga information krypteras och lagras med avancerad kryptering och isoleras genom toppmodern teknik.

(4) Vid behandling av personuppgifter, såsom vid utlämnande av personuppgifter och mätning av graden av association, tillämpar vi tekniker för datadesensibilisering, inklusive substitutions- och krypteringsbaserade metoder, för att förbättra säkerheten för alla personuppgifter vi behandlar.

(5) Våra strikta system för dataåtkomstkontroll och auktorisering av flera identiteter är utformade för att förhindra missbruk av personuppgifter och säkerställa att regler följs. Personal som är behörig att få åtkomst till personuppgifter genomgår identitetsverifiering och åtkomstkontrollåtgärder samt skriver på sekretessavtal, vilket säkerställer att endast behöriga anställda har tillgång till dina uppgifter.

Även om vi implementerar robusta säkerhetsåtgärder är vi medvetna om att inget system kan garantera absolut säkerhet. Därför kan vi inte lova fullständig datasäkerhet, särskilt inte i fall utanför vår kontroll. Observera att trots våra bästa ansträngningar kan säkerhetsproblem utanför vår kontroll, såsom skadliga attacker, uppstå när du använder våra produkter och tjänster.

4.4.Vi uppskattar ditt samarbete!

Trots att vi har implementerat dessa effektiva åtgärder och följt lagstadgade standarder kan vi inte garantera säkerheten för dina personuppgifter när de överförs via osäkra kanaler. Därför uppmanar vi dig starkt att vidta försiktighetsåtgärder för att skydda din personliga information, inklusive, men inte begränsat till, användning av komplexa lösenord, regelbundet byte av lösenord, konfidentiellt hållande av lösenordet till ditt konto och att hjälpa oss att upprätthålla säkerheten för ditt konto och dina personuppgifter.

4.5.Lösa informationssäkerhetsincidenter

Vi har upprättat beredskapsplaner för cybersäkerhetsincidenter. Om ett säkerhetsintrång mot personuppgifter skulle inträffa kommer vi omedelbart att aktivera dessa planer och sammanställa en beredskapsgrupp för att identifiera orsaken, minimera förluster och rapportera till myndigheter enligt lag. Dessutom kommer vi att informera dig om grunderna i säkerhetsincidenten, dess potentiella konsekvenser, våra responsplaner, förslag på hur man minskar risker och eventuella åtgärder vi kan erbjuda. Kommunikation kommer att ske via den kontaktinformation vi har, såsom aviseringar på vår plattform, meddelanden, samtal eller e-postmeddelanden.

5. Hur vi delar, tilldelar och lämnar ut dina personuppgifter

5.1.Applikationsprogrammeringsgränssnitt (API) och programvaruutvecklingspaket (SDK)

För att garantera säker och stabil drift av våra produkter och tjänster innehåller UGREEN NAS programvaruutvecklingspaket (SDK:er)och applikationsprogrammeringsgränssnitt (API:er).När du använder produkter och tjänster som stöds av dessa SDK:er/API:er kan SDK:er/API:er från tredje part samla in och behandla dina personuppgifter. Vi utför säkerhetsövervakning och bedömningar av SDK:er/API:er från tredje part och följer strikt lagar och regler för att skydda datasäkerheten.För att maximera skyddet av dina personuppgifter uppmanar vi dig att noggrant förstå integritetspolicyerna för dessa tredjeparts SDK:er/API:er innan användning, eftersom dessa enheter är ensamma ansvariga för dina uppgifter enligt sina respektive integritets- och dataskyddspolicyer. Denna policy täcker inte tredjepartsprodukter eller -tjänster som du kan komma att få åtkomst till eller initiera. Vi är inte ansvariga för insamling, användning och behandling av dina personuppgifter av dessa tredje parter när du använder deras produkter eller tjänster. Om du är orolig över riskerna med dessa SDK:er eller API:er rekommenderar vi att du avbryter användningen av dem och kontaktar oss omedelbart. För omständigheter som rör UGREEN NAS användning av tredjeparts SDK:er/API:er för behandling av personuppgifter, vänligen se UGREEN NAS tredjepartslista för delning av personlig information.

5.2.Delning

Din personliga information kommer inte att delas med några andra enheter än UGREEN eller dess dotterbolag, förutom under följande omständigheter:

(1) Vi får ditt eller din vårdnadshavares uttryckliga tillstånd eller samtycke.

(2) Rättsliga eller administrativa myndigheter kräver utlämnande som en del av rättsliga förfaranden;

(3) Vi inleder rättsliga åtgärder eller vidtar skiljeförfaranden mot en användare för att skydda våra juridiska rättigheter;

(4) Sådan delning är nödvändig enligt serviceavtalet eller användningsreglerna mellan dig och UGREEN;

(5) För att förhindra intrång i UGREENs, dess dotterbolags, användares och allmänhetens juridiska rättigheter i den utsträckning det är tillåtet enligt lag;

(6) Delningen sker i enlighet med avtal som ingåtts mellan dig och tredje part.

(7) Informationen används för akademiska forskningsändamål.

5.3.Uppdrag

Vi kommer inte att överföra dina personuppgifter till något företag, någon organisation eller någon person utanför UGREENs dotterbolag, förutom under följande omständigheter:

(1) Med ditt uttryckliga förhandstillstånd och samtycke;

(2) För att följa rättsliga skyldigheter, rättsliga förfaranden, obligatoriska myndighetsdirektiv och domstolsbeslut;

(3) Om vi ​​eller våra dotterbolag är inblandade i en transaktion såsom en fusion, uppdelning, likvidation eller förvärv eller försäljning av tillgångar eller verksamhet, kan dina personuppgifter komma att överföras som en del av en sådan transaktion. Vi kommer att säkerställa sekretessen för sådan information vid tidpunkten för överföringen och kommer att göra vårt bästa för att säkerställa att det nya företaget eller organisationen som innehar dina personuppgifter fortsätter att vara bunden av detta. Policy; annars kommer vi att kräva att nämnda företag eller organisation inhämtar ditt godkännande och samtycke igen.

5.4.Avslöjande

Vi kommer endast att offentliggöra dina personuppgifter under följande omständigheter:

1. Med ditt uttryckliga förhandsgodkännande;

2. I enlighet med lagar, rättsliga förfaranden, stämningar eller myndighetsbeslut.

5.5.Undantag från kravet på att inhämta ditt samtycke vid delning, överlåtelse eller utlämnande av dina personuppgifter

Observera att vi i vissa fall kan komma att dela, överlåta eller lämna ut dina personuppgifter utan föregående tillstånd eller samtycke:

(1) Begäran är direkt relaterad till nationellt försvar och säkerhet;

(2) Begäran avser allmän säkerhet, folkhälsa och andra väsentliga allmänna intressen;

(3) I omständigheter som direkt involverar brottsutredningar, åtal, rättegångar eller verkställande av domstolsbeslut;

(4) För att skydda viktiga juridiska rättigheter, såsom den registrerades eller andra individers liv och egendom, när det inte är möjligt att inhämta samtycke;

(5) Om personuppgifterna har offentliggjorts av den registrerade;

(6) Personuppgifter som erhållits från lagligt offentliggjorda informationskällor, inklusive men inte begränsat till nyhetsrapporter, offentliggörande av information från myndigheter och andra lagliga kanaler.

6. Hur du utövar din rätt att hantera personuppgifter

6.1.När du registrerar dig eller loggar in med ett lokalt konto lagras all data på din UGREEN NAS-enhet och din mobiltelefon (eller dator). Vi samlar inte in några av dina personuppgifter. För att underlätta hanteringen av din information kan du för närvarande utföra relaterade åtgärder genom att följa dessa vägar:

(1) Åtkomstväg: Profilbild - Startsida (åtkomst till profilbild och e-post) eller Kontrollpanel - Användarhantering (åtkomst till profilbild, användarnamn, roll, e-post etc.)

(2) Korrigeringsväg: Profilbild - Startsida (för att redigera profilbild och e-postadress) eller Kontrollpanel - Användarhantering (för att redigera profilbild, användarnamn, roll, e-postadress etc.)

(3) Ändra eller återkalla ditt samtycke:

① Sökväg för att ändra omfattningen av relaterade behörighetsprogram och användning: Personlig profilbild - Sekretesshantering - Systembehörighetshantering.

② Väg för att återkalla godkännande för integritetspolicy på mobila enheter: Personlig profilbild - Integritetshantering - Integritetspolicy - Återkalla samtycke.

(4) Raderingsväg: Logga in med ett administratörskonto, gå till Kontrollpanelen - Användarhantering för att ta bort en användare, eller gå till Kontrollpanelen - Uppdatera och återställ för att återställa enheten till fabriksinställningarna (Lokala konton lagras på enheten, så enhetsadministratören kan hantera och ta bort lokala konton, eller till och med återställa till fabriksinställningarna för att ta bort alla användarkonton).

6.2.När du binder och använder en UGREEN-konto För registrering och inloggning säkerställer vi att du kan utöva följande rättigheter gällande dina personuppgifter:

(1) Åtkomst till dina personuppgifter

Officiell webbplats: https://web.ugnas.com/account/login/#/login
Sökväg till onlinekonto: Startsida - konto och säkerhet (åtkomst till profilbild, användarnamn, lösenord, telefonnummer, e-postadress)

För information som inte är tillgänglig via dessa metoder kan du kontakta oss när som helst med hjälp av uppgifterna i avsnitt 10 i denna policy. Vi kommer att svara på åtkomstförfrågningar inom 15 arbetsdagar efter att vi har verifierat din identitet.

(2) Korrigera din personliga kontoinformation

Officiell webbplats:https://web.ugnas.com/account/login/#/login

Sökväg till onlinekonto: Startsida - konto och säkerhet (ändra profilbild, användarnamn, lösenord, telefonnummer, e-postadress)

För information som inte kan ändras via dessa metoder, kontakta oss när som helst med hjälp av uppgifterna i avsnitt 10 i denna policy. Vi kommer att svara på begäran om korrigering inom 15 arbetsdagar efter att vi har verifierat din identitet.

(3) Ändra auktoriseringsomfattning eller återkalla samtycke

①Så här ändrar du behörighetsomfånget: Profilbild - sekretesshantering - systembehörighetshantering.

②För att återkalla samtycke till denna policy på mobilen: Profilbild - integritetshantering - integritetspolicy - återkalla samtycke.

③Avslag på marknadsföring eller återkallande av samtycke till marknadsföring (gäller inte användare på det kinesiska fastlandet): Vi skickar endast marknadsföringsinformation enligt gällande lagar och med ditt samtycke, och du har rätt att kräva att vi inte använder dina personuppgifter för marknadsföring. Du kan avsluta prenumerationen på våra e-postmeddelanden enligt riktlinjerna för avslag och återkallande som visas i sådana e-postmeddelanden.

④Du kan när som helst avsluta programmet genom att välja Kontrollpanelen > Om den här enheten > Enhetsanalys och avmarkera deltagandealternativet.

Efter att du återkallat ditt samtycke kommer vi att upphöra med att behandla den relaterade personuppgiften. Ditt återkallande av samtycke kommer dock inte att påverka den behandling av personuppgifter som tidigare utförts baserat på ditt godkännande. Om du stöter på problem under denna process kan du kontakta oss när som helst med hjälp av uppgifterna i avsnitt10 i denna policy.

(4) Radera dina personuppgifter

Du kan radera din information så här:

Så här tar du bort enhetsinformation:

Officiell webbplats:https://web.ugnas.com/account/login/#/login

Sökväg till onlinekonto: UGREEN NAS-enheter - koppla bort enhet.

Om vi ​​behandlar dina personuppgifter olagligt, samlar in eller använder dem utan ditt samtycke, eller om du begär radering på grund av att ditt konto stängs och att du upphör att använda vår produkt eller tjänst, kan du begära att dina personuppgifter raderas. Kontakta oss med hjälp av informationen i avsnitt10 av denna policy när som helst. Vi kommer att behandla din begäran om radering inom 15 arbetsdagar. Vid radering kommer dina personuppgifter inte längre att användas. Omedelbar radering kan dock inte ske för att uppfylla lagstadgade krav eller policykrav eller för att behålla nödvändiga uppgifter för normal drift. Vi kommer att lagra eller säkerhetskopiera dina uppgifter under den erforderliga perioden, varefter de kommer att raderas permanent.

(5) Kontoavslutning

Du har rätt att stänga din UGREEN-konto med hjälp av följande metoder:

https://web.ugnas.com/account/login/#/login

Startsida - konto och säkerhet - stäng detta konto;

För ytterligare hjälp, kontakta oss med hjälp av informationen i avsnitt10 Vi kommer att avsluta ditt konto genom att radera dina personuppgifter som är kopplade till den registrerade mobiltelefonen inom 15 arbetsdagar efter att vi har verifierat din identitet.

(6) Att få en kopia av dina personuppgifter

Du har rätt att få en kopia av dina personuppgifter. För att begära detta, vänligen använd följande metod:

Ansöknings-e-postadress: ugreennascss@gmail.com

(7) Begränsningsbaserat informationssystem Automatiserat beslutsfattande

Vissa funktioner involverar beslut som fattas av automatiserade system, inklusive informationssystem och algoritmer. Om du anser att dessa automatiserade beslut väsentligt påverkar dina juridiska rättigheter kan du begära förklaringar eller korrigeringar, så kommer vi att tillhandahålla lämpliga lösningar. För frågor, kontakta oss på ugreennascss@gmail.com.

(8) Svar på dina förfrågningar

Av säkerhetsskäl kan du behöva skicka in en skriftlig begäran eller tillhandahålla ytterligare legitimation. Vi kan be dig att verifiera din identitet innan vi behandlar din begäran.

Vi strävar efter att svara inom 15 arbetsdagar efter verifiering av din identitet.

Rimliga förfrågningar behandlas vanligtvis kostnadsfritt. Vi förbehåller oss rätten att avvisa förfrågningar som är omotiverat repetitiva, tekniskt betungande (till exempel genom att nödvändiggöra utveckling av nya system eller fundamentalt ändra gällande praxis), kränker andras juridiska rättigheter eller är opraktiska (till exempel förfrågningar som rör data på säkerhetskopior).

Enligt gällande lag kan vi inte acceptera förfrågningar under följande omständigheter:

①Begäran avser den personuppgiftsansvariges rättsliga skyldigheter;

②Begäran är direkt relaterad till nationellt försvar och säkerhet;

③Begäran avser allmän säkerhet, folkhälsa och andra väsentliga allmänna intressen;

④Begäran är direkt relaterad till en brottsutredning, åtal, rättegång eller verkställighet av en dom;

⑤Om den personuppgiftsansvarige har bevis för att begäran gjordes i ond tro eller utgör ett rättsmissbruk;

⑥För att skydda viktiga juridiska rättigheter, såsom den registrerades eller andra individers liv och egendom, när det inte är möjligt att inhämta samtycke;

⑦Att svara på en begäran från en registrerad person om personuppgifter väsentligt inkräktar på de juridiska rättigheterna för den registrerade personuppgiften eller andra individer eller organisationer;

⑧Det är fråga om en kommersiell affärshemlighet.

Denna policy skapar inte och avser inte att skapa, utöka eller ändra rättigheter för registrerade och konsumenter på det kinesiska fastlandet, i Hongkong, Kina, Europeiska unionen eller någon annanstans. U.S. delstat (inklusive Kalifornien), eller UGREEN's skyldigheter om inte annat krävs enligt GDPR, CCPA eller andra integritetslagar.

7. Hur vi behandlar minderårigas personuppgifter

Våra produkter och tjänster är främst avsedda för vuxna användare. Om du är minderårig enligt lagarna i ditt land eller din region, vänligen se till att din förälder eller vårdnadshavare granskar denna policy noggrant. Vi kräver att du använder våra tjänster eller delar information med oss ​​endast med din förälders eller vårdnadshavares uttryckliga samtycke.

Vi är engagerade i att skydda minderårigas personuppgifter. Om du är förälder eller vårdnadshavare, vänligen se till att alla barn i din vård använder våra tjänster med ditt godkända samtycke. För frågor angående ett barns personuppgifter, vänligen kontakta vår särskilda avdelning för skydd av personuppgifter. Om du anses vara minderårig enligt lagarna i ditt område är det viktigt att granska denna policy med din vårdnadshavare innan du använder vår produkt/tjänst. Se till att du har din vårdnadshavares uttryckliga samtycke både för att använda denna produkt och för att dela dina personuppgifter med oss.När ett barns personuppgifter har samlats in med föräldrarnas samtycke kommer vi endast att använda eller lämna ut dem enligt förälderns eller vårdnadshavarens uttryckliga överenskommelse, i enlighet med gällande lagar eller när det är nödvändigt för barnets skydd. Om en vårdnadshavare har skäl att tro att vi har samlat in en minderårigs personuppgifter utan samtycke, vänligen kontakta oss på ugreennascss@gmail.com, och vi kommer att radera relevanta uppgifter omedelbart på begäran.

8. Hur dina personuppgifter är transjärnglobalt

8.1.För närvarande har vi installerat servrar i Hongkong (Kina), Singapore, Tyskland, USA, Japan, Republiken Korea och det kinesiska fastlandet. När du använder din UGREEN NAS-enhet kommer systemet automatiskt att tilldela dig närmaste server baserat på ditt land/region. (Datacentret i Hongkong används enbart för att säkerställa din globala unikhet.) UGREEN-konto och hjälper till att identifiera din UGRÖNA NAS-enhets plats). Mer specifikt, efter din registrering av din UGREEN-konto, Vi kommer att överföra det hashade värdet av ditt UGREEN-konto (det hashade telefonnumret för användare på det kinesiska fastlandet eller den hashade e-postadressen för användare i andra länder/regioner) och din UGREEN NAS-enhetens plats information till Hongkongs server för att säkerställa din globala unikhet UGREEN-konto. När du aktiverar UGREENlink-funktionen, hashasvärdet för ditt UGREENlink-ID (ett smeknamn som du definierar för din UGREEN NAS-enhet) och UGREEN NAS-enhetens serienummer (SN) kommer att överföras mellan servern närmast där du initierar åtkomstbegäran och Hongkong-servern. Hongkong-servern fastställer sedan din UGREEN-kontos hemland/region för att tilldela dig servern i ditt kontos ursprungliga hemland/region. Dessa databehandlingsaktiviteter är utformade för att säkerställa att du effektivt kan komma åt din UGREEN NAS-enhet var som helst i världen, särskilt när du reser globalt.

8.2 När det gäller gränsöverskridande överföring av de personuppgifter som beskrivs ovan kommer vi att implementera nödvändiga efterlevnadsåtgärder i enlighet med tillämplig lag för att säkerställa en adekvat skyddsnivå för dina personuppgifter. Sådana åtgärder inkluderar, utan begränsning, införandet av säkerhetsåtgärder såsom kryptering och avidentifiering, samt verkställandet av standardavtalsklausuler eller andra rättsligt erkända mekanismer för att styra och begränsa utländska mottagares behandling av personuppgifter.

8.3. Filöverföringar som du initierar mellan UGREEN NAS och tredjeparts molnlagringstjänster kan innebära gränsöverskridande dataöverföringar. Dessa aktiviteter är helt under din kontroll, och vi har inga möjligheter att komma åt eller övervaka dem. Du ansvarar för att säkerställa att sådana gränsöverskridande dataöverföringar uppfyller kraven i gällande lagar och förordningar.

9. Policyuppdateringar

Vi kan komma att uppdatera denna policy regelbundet. Utan ditt uttryckliga samtycke kommer vi inte att begränsa dina rättigheter enligt den nuvarande integritetspolicyn. Eventuella ändringar av denna policy kommer att publiceras på denna sida. Vid viktiga uppdateringar kommer vi att informera dig via push-notiser, popup-fönster, e-postmeddelanden etc. och be om ditt samtycke igen.

Om du klickar för att godkänna och fortsätta använda Tjänsten efter att vi har uppdaterat denna policy, innebär det att du godkänner innehållet i denna policy (inklusive den uppdaterade versionen) och att du samtycker till vår insamling, användning, lagring, utlämnande och överföring av din relevanta information i enlighet med denna policy.

Ugreen NAS-enheten kan anslutas och användas av flera användare samtidigt, men endast administratörskontot har full kontroll över enheten. Administratören kontrollerar syftet, omfattningen, integritetspolicyn och uppdateringarna av enhetsinformationen, och dess beslut påverkar direkt alla konton som inte är administratörer under samma enhet. Observera att vi inte är ansvariga för eventuella problem eller potentiella effekter som kan uppstå för användare som inte är administratörer till följd av uppdateringar som beslutats av administratören.

10. Kontakta oss

10.1.För eventuella frågor, kommentarer eller förslag gällande detta avtal eller våra tjänster, vänligen kontakta oss med hjälp av kontaktuppgifterna nedan.

(1) Kontakta oss via funktionen "Hjälpcenter - Kontakta oss" i UGREEN NAS;

(2) Vårt personuppgiftsskyddsombud kan kontaktas på: ugreennascss@gmail.com

(3) Kontakta oss via post på följande adress:

Registrerade adresser: 108 WEST 13TH ST WILMINGTON, DE 19801, USA County of Delaware

(4) Kontaktnummer och öppettider:

(Globalt/USA) +1 (888) 820-8830 mån-sön 9:00-17:00 PST

(DE) +49 800 989 8988 mån-fre 8:00-17:00 CET

(Storbritannien) +44 808 501 3926 mån-fre 7:00-16:00 GMT

(MY) +60 18 008 19150 mån-fre 15:00-24:00 MYT

(JP) +81 800 170 8375 mån-sön 9:00- 18:00 JST

(KR) +82 2 2158 8397 mån-fre 10:00-17:00 KST

(Det kinesiska fastlandet) 0755-21044617 mån-fre 9:00-17:00 CST

10.2.För att säkerställa effektiv hantering av dina förfrågningar och snabb feedback, vänligen uppvisa bevis på identitet, giltig kontaktinformation, skriftliga förfrågningar och relevanta bevis. Vi strävar efter att behandla din begäran inom 15 arbetsdagar efter att vi har verifierat din identitet.

10.3.Om du har ett olöst integritets- eller dataanvändningsproblem som vi inte har åtgärdat tillfredsställande, vänligen kontakta vår U.S. -baserad tredjepartsleverantör av tvistlösning (kostnadsfritt) på https://feedback-form.truste.com/watchdog/request.


Bilaga

11. Bilaga för Europeiska ekonomiska samarbetsområdet (EES), Storbritannien och Schweiz

Detta avsnitt riktar sig uteslutande till invånare i EES, Storbritannien och Schweiz (du). Denna bilaga kompletterar informationen i huvuddelen av denna policy. Vid eventuell konflikt eller inkonsekvens mellan denna bilaga och huvuddelen av denna policy ska denna bilaga ha företräde.

11.1. Insamling, användning, utlämnande och lagring

För de kategorier av personuppgifter vi behandlar, ändamålen med behandlingen, kategorierna av mottagare av personuppgifterna och de kriterier som används för att fastställa hur länge personuppgifterna kommer att lagras, se följande avsnitt i huvuddelen av denna policy, respektive:

2. Hur vi samlar in och använder dina personuppgifter

4. Hur vi lagrar och skyddar dina personuppgifter

5. Hur vi delar, tilldelar och lämnar ut dina personuppgifter

Vi är enligt lag skyldiga att ha en rättslig anledning, eller ”rättslig grund”, för att behandla dina personuppgifter. Nedan har vi för varje kategori av uppgifter beskrivit den specifika rättsliga grund vi förlitar oss på. Vi kommer också att informera dig om de möjliga konsekvenserna av att inte lämna sådana uppgifter.

Särdrag

De uppgifter som vi samlar in och använder

Rättsliga grunder

(1) Registrering och inloggning

• Telefonnummer, e-postadress, verifieringskod, profilbild, smeknamn och e-postadress för nödverifiering (när du aktiverar och ställer in funktionen för tvåfaktorsautentisering).

• Vi samlar in dessa uppgifter eftersom det är nödvändigt för att fullgöra våra avtalsenliga skyldigheter.

Om du inte lämnar sådana uppgifter kommer vi inte att kunna skapa ditt konto, aktivera inloggning, spara dina kontoinställningar, länka din UGREEN NAS-enhet, säkerställa säkerheten för ditt konto eller tillhandahålla dig andra kontorelaterade tjänster.

(2) Bindningsenhet

• UGREEN-konto, enhetsmodell, enhetssystemversion, enhetsserienummer (SN), MAC-adress, IP-adress, UGREENlink-ID, anpassat enhetsnamn, enhetens anslutningsstatus (online/offline/viloläge), enhetsåtkomstroll (ägare/delad användare) och garantins utgångsdatum (endast synlig för administratörer).

• Vi samlar in dessa uppgifter eftersom det är nödvändigt för att fullgöra våra avtalsenliga skyldigheter.

Om du inte lämnar sådana uppgifter kommer du inte att kunna länka UGREEN NAS-enheten till ditt konto eller hantera den via ditt konto i enlighet med dina önskemål.

(3) Inloggningshistorik & Hantering av betrodda enheter

• UGREEN-konto, inloggningstid, operationshistorik, platsinformation, inloggningsplats, IP-adress, operativsystemtyp, åtkomstmetod, enhetsmodell, enhetsnamn, senaste inloggningstid, inloggningshistorik och lista över betrodda enheter.

• Vi samlar in dessa uppgifter eftersom det är nödvändigt för att fullgöra våra avtalsenliga skyldigheter.&

Utan sådan data kommer vi inte att kunna förhindra obehöriga inloggningar, utföra säkerhetsövervakning eller förebygga bedrägerier.

(4) Teknisk supportärende

• Ditt smeknamn, UGREEN-konto, NAS-enhetens serienummer (SN), land/region, problembeskrivning, klienttyp, NAS-anslutningsmetod, problemkategori och funktionsmodul.

• Vi samlar in dessa uppgifter eftersom det är nödvändigt för att fullgöra våra avtalsenliga skyldigheter.

Utan sådan information kommer vi inte att kunna erbjuda effektiv teknisk support för att hjälpa dig lösa dina tekniska problem i enlighet med dina önskemål.

(5) Sökning efter LAN-enheter

•Enhetsnamn, IP-adress, MAC-adress, UGREEN-konto, NAS-enhetens serienummer (SN), operativsystemversion, enhetsstatus (initieringsstatus, online/offline-tillstånd) och Wake-on-LAN (WOL)-status.

• Vi samlar in dessa uppgifter eftersom det är nödvändigt för att fullgöra våra avtalsenliga skyldigheter.

Utan sådan information kommer vi inte att kunna lokalisera eller identifiera LAN-enheten i enlighet med dina önskemål.

(6) UGREENlink-tjänster

• UGREENlänk-ID ,UGREEN-konto, NAS-enhetens serienummer (SN) IP-adress och UGREENlink-routingport.

• Vi samlar in dessa uppgifter eftersom det är nödvändigt för att fullgöra våra avtalsenliga skyldigheter.

Utan sådan data kommer vi inte att kunna tillhandahålla en säker och effektiv fjärranslutning i enlighet med dina önskemål.

(7) Biometrisk Autentisering

• Åtkomsttokens för inloggning på UGRÖN NSOM App och upplåsning av UGREEN NAS-kassaskåp är lagras lokalt på din enhet (e.g. , mobiltelefon). UGREEN laddar inte uppese teckens till någon server förutom din NAS-enhet, och bearbetar inte dina biometriska uppgifter.

• Vi samlar in dessa uppgifter eftersom det är nödvändigt för att fullgöra våra avtalsenliga skyldigheter.

Utan sådana uppgifter kommer vi inte att kunna tillhandahålla de biometriska uppgifterna autentisering funktion i enlighet med dina önskemål.

(8) Användarupplevelseundersökning

• E-postadress och UGREEN-konto

• Vi samlar in dessa uppgifter med ditt samtycke.

Utan sådana uppgifter kommer vi inte att kunna bjuda in dig att delta i användarupplevelseundersökningar eller skicka marknadsföringskommunikation till dig.

(9) Drift & Säkerhet

• Kraschloggar, systemversion, enhetsmodell, programvaruversionsnummer, leverantörsidentifierare (IDFV), Android-ID, öppen anonym enhetsidentifierare (OAID) och klientloggar (som kan innehålla enhetsstatus och användaraktivitetsposter som är viktiga för att reproducera problem).

• Vi samlar in dessa uppgifter eftersom det är nödvändigt för att fullgöra våra avtalsenliga skyldigheter.

Utan sådan data kommer vi inte att kunna effektivt upptäcka tekniska problem, upprätthålla produktfunktionalitet eller förhindra säkerhetsincidenter.

(10) Säkerhetskopiering av konfiguration & Restaurering

• Användare och användargrupper, filtjänster, information om enhetsanslutningar (inklusive UGREENlink, DDNS och portalinställningar), slutenheter, domäner, LDAP, tid och språk, aviseringar, nätverk, säkerhet, indexeringstjänster och systemuppdateringar

• Vi samlar in dessa uppgifter eftersom det är nödvändigt för att fullgöra våra avtalsenliga skyldigheter.

Utan sådan data kommer vi inte att kunna tillhandahålla säkerhetskopierings- och återställningsfunktioner i enlighet med dina önskemål.

(11) Teknisk support

Din kontoinformation och kontaktuppgifter (e.g. , din UGREEN-konto eller annan kontaktinformation som du anger (t.ex. en e-postadress)), enhetsinformation och loggar (inklusive UGREEN NAS-enhetens serienummer (SN), produktmodell och systemversionsnummer, NAS-anslutningsmetod, IP-adress, driftsloggar (med detaljerad information om systemaktiviteter, serviceloggar, felloggar och loggar över användarinitierade åtgärder som besökta sidor, klickbeteenden, funktionsanvändning, sessionslängd och driftsfrekvens)), och klientinformation (inklusive operativsystemtyp och version samt information om programvaruversion)

• Vi samlar in dessa uppgifter eftersom det är nödvändigt för att fullgöra våra avtalsenliga skyldigheter.

• Utan sådan data kommer vi inte att kunna identifiera problem eller ge effektiv teknisk support.

(12) App Center-funktioner och programrapportering/klagomål

① UGREEN NAS-enhetens serienummer (SN), enhetsmodell, systemversion, IP-adress

② NNamn på den rapporterade/klagade applikationen, problemkategori, problembeskrivning, bildbevis (om tillhandahållet), e-postadress

jag Vi behandlar dessa uppgifter i den utsträckning det är nödvändigt för att fullgöra ett avtal och i enlighet med våra berättigade intressen.

jag Utan denna information skulle vi inte kunna tillhandahålla App Centers fulla funktionalitet eller hantera dina rapporter eller klagomål.

(13) Open Claw AI-funktion

• Denhetens serienummer och enhetsmodell

jag Vi behandlar dessa uppgifter i den utsträckning det är nödvändigt för att fullgöra ett avtal.

jag Om du inte lämnar sådana uppgifter kommer vi inte att kunna utföra nödvändig verifiering och därför inte bevilja relevanta förmåner.

11.2.Rättigheter för den registrerade

Som bosatt i EES, Storbritannien och Schweiz har du följande rättigheter gällande de personuppgifter vi behandlar som personuppgiftsansvarig:

jag Åtkomst och portabilitet. Du kan be oss bekräfta om vi behandlar dina personuppgifter, ge dig information om sådan behandling och ge dig en kopia av dina personuppgifter. Du kan be oss att tillhandahålla dina personuppgifter i ett strukturerat, allmänt använt, maskinläsbart format, eller så kan du begära att få dem porterade direkt till en annan personuppgiftsansvarig.

jag Radering eller borttagning. Du kan begära att vi raderar de personuppgifter som vi har om dig.

jag Rättelse eller korrigering. Du kan be oss att korrigera eventuella felaktiga eller ofullständiga personuppgifter som vi har om dig.

jag Invändning mot behandling. Du kan begära att vi slutar behandla dina personuppgifter för specifika ändamål, inklusive marknadsföring och profilering.

jag Begränsning av behandling. Du kan begära att vi begränsar behandlingen av dina personuppgifter under vissa omständigheter (till exempel om du anser att de personuppgifter vi har om dig inte är korrekta eller lagligt lagrade).

jag Lämna in ett klagomål till din lokala dataskyddsmyndighet. Du kan ha rätt att lämna in ett klagomål till din nationella dataskyddsmyndighet eller motsvarande tillsynsorgan.

jag Återkallande av ditt samtycke: Om vi ​​förlitar oss på ditt samtycke för att behandla dina personuppgifter har du rätt att när som helst återkalla ditt samtycke. Du kan när som helst återkalla ditt samtycke genom att kontakta oss eller uppdatera dina inställningar. Observera dock att detta inte kommer att påverka lagligheten av behandlingen före återkallandet och inte heller, när tillämplig lag tillåter, kommer det att påverka behandlingen av dina personuppgifter som utförs med stöd av andra lagliga behandlingsgrunder än samtycke.

jag Automatiserat beslutsfattande. Vi använder inte enbart automatiserat beslutsfattande, som en självklarhet, leder till att automatiserade beslut fattas (inklusive profilering) som rättsligt påverkar dig eller på liknande sätt väsentligt påverkar dig. Automatiserade beslut är beslut som fattas automatiskt baserat på datoriserade bestämningar (med hjälp av programvarualgoritmer), utan mänsklig granskning. Om du ska bli föremål för automatiserat beslutsfattande kommer vi att tydliggöra det vid tidpunkten och du har rätt att bestrida beslutet, uttrycka din synpunkt och kräva en mänsklig granskning av beslutet.

För att utöva dessa rättigheter kan du följa procedurerna som beskrivs i avsnitt 6.2 (”Hur du utövar din rätt att hantera personuppgifter”) i denna policy, eller kontakta oss med hjälp av kontaktuppgifterna i avsnitt 10 (”Kontakta oss”).

11.3.Internationell dataöverföring

UGREEN är verksamt globalt. För närvarande har vi driftsatt servrar i Hongkong (Kina), Singapore, Tyskland, USA, Japan, Republiken Korea och det kinesiska fastlandet. När du använder din UGREEN NAS-enhet kommer systemet automatiskt att tilldela dig den närmaste servern baserat på ditt land/region. (Datacentret i Hongkong är används enbart för att säkerställa din globala unikhet UGREEN-konto och hjälper till att identifiera ditt kontos hemland/region).

När du aktiverar UGREEN-länken funktionen, för att hjälpa oss att tilldela dig servern i ditt hemland/din region och säkerställa den globala unikheten hos UGREEN-kontos, det hashade värdet för ditt UGREENlink-ID, UGREEN NAS-enhetens serienummer (SN), den hashade e-postadressen och UGREEN NAS-enhetens platsinformation kan komma att överföras till Hongkong (Kina). Europeiska kommissionen har inte utfärdat något beslut om adekvat skydd för Hongkong. (Kina).

Dessutom kan vi, för att aktivera vissa funktioner, använda tredjeparts-SDK:er eller leverantörer av tekniska tjänster. I detta sammanhang kan sådana tredje parter, i enlighet med sina egna tjänstearkitekturer, behandla eller ta emot vissa nödvändiga uppgifter utanför EES., Storbritannien och Schweiz.

Närn sådan överföras är gjorda, Vi kommer att implementera lämpliga skyddsåtgärder för gränsöverskridande dataöverföringar i enlighet med tillämpliga lagar och förordningar om dataskydd. Dessa skyddsåtgärder inkluderar, i tillämpliga fall, förlitande på beslut om adekvat skyddsnivå som utfärdats av Europeiska kommissionen, EU–U.S. Ramverket för dataskydd, genomförandet av standardavtalsklausuler för EES, Storbritannien och de SwiTzerland och prestandan av konsekvensbedömning av dataöverförings för att säkerställa att dina uppgifter fortsätter att ha en skyddsnivå som i huvudsak motsvarar den som ges inom EES, Storbritannien, och Schweiz.

Om du vill få en kopia av standardkontraktvillkoren, vänligen kontakta oss via kontaktuppgifterna i avsnitt 10 (”Kontakta oss”).

11.4. Användarens rätt att lämna in ett klagomål enligt dataskyddslagen

I enlighet med EU:s datalag (förordning (EU) 2023/2854) har du som användare rätt att lämna in ett klagomål om du anser att dina rättigheter enligt denna förordning har kränkts.

Detta klagomål kan lämnas in, individuellt eller kollektivt, till den relevanta behöriga myndigheten som utsetts i enlighet med artikel 37 i datalagen i den medlemsstat där du har din vanliga bosättning, arbetsplats eller etableringsort. Denna rätt påverkar inte andra administrativa eller rättsliga åtgärder som är tillgängliga för dig.

Den behöriga myndigheten till vilken klagomålet har lämnats in kommer att informera dig om förfarandets fortskridande och om det beslut som fattats, i enlighet med nationell lag.

12. Bilaga för Singapore

Detta avsnitt riktar sig uteslutande till invånare i Singapore (dig). Denna bilaga kompletterar informationen i huvuddelen av denna policy. Vid eventuell konflikt eller inkonsekvens mellan denna bilaga och huvuddelen av denna policy ska denna bilaga ha företräde.

12.1.För vår insamling, användning och utlämnande av dina personuppgifter, vänligen se avsnitt 2 (Hur vi samlar in och använder dina personuppgifter).

12.2.Genom att acceptera denna policy samtycker du till gränsöverskridande överföring av din information till alla länder eller regioner där vi har datacenter eller dotterbolag, och i synnerhet de platser som anges i avsnitt 8 (Hur dina personuppgifter överförs globalt). Vi ska följa dataskyddsstandarder som motsvarar de som föreskrivs i singaporiansk lag, och därigenom säkerställa enhetlighet i skyddsåtgärderna.

12.3.Du har rätt att få tillgång till dina personuppgifter och veta hur vi använder eller lämnar ut dem, och hur vi lämnar ut dem. Du har rätt att korrigera eventuella fel eller utelämnanden i personuppgifterna. Du har också rätt att när som helst återkalla ett samtycke som lämnats, eller anses ha lämnats.

12.4.Vårt utsedda dataskyddsombud som utsetts i enlighet med personuppgiftslagen från 2012 kan kontaktas enligt avsnitt 10 (Kontakta oss).

13. Bilaga för Japan

Detta avsnitt riktar sig uteslutande till invånare i Japan. Denna bilaga kompletterar informationen i huvuddelen av denna policy. Vid eventuell konflikt eller inkonsekvens mellan denna bilaga och huvuddelen av denna policy ska denna bilaga ha företräde.

13.1.För mer information om hur vi samlar in dina personuppgifter, se avsnitt 2 (Hur vi samlar in och använder dina personuppgifter).

13.2.Om inte annat krävs eller tillåts enligt gällande lagar, kommer vi inte att behandla dina personuppgifter utöver vad som är nödvändigt för att uppnå det ursprungliga användningssyftet som anges häri utan att i förväg inhämta ditt samtycke till detta, förutom när det annars krävs eller tillåts enligt gällande lagar. Observera dock att vi kan komma att ändra syftet med behandlingen av pseudonymiserad information för intern dataanalys utan att i förväg inhämta ditt samtycke, i enlighet med lagen.

13.3.De kategorier av personuppgifter som anges i avsnitt 2 (Hur vi samlar in och använder dina personuppgifter) kan inkludera känslig information enligt definitionen i gällande lagar. Vi får endast behandla sådan känslig personinformation efter att ha inhämtat ditt uttryckliga samtycke, förutom i de fall då annat krävs eller tillåts enligt gällande lagar.

13.4.I vår verksamhet kommer/kan vi behöva lämna ut dina personuppgifter till våra tredjepartsleverantörer och/eller våra dotterbolag eller relaterade företag och/eller andra tredje parter. Dessa mottagare kan vara belägna i Japan eller utanför Japan. För vårt tillhandahållande av dina personuppgifter, se avsnitt 2 (Hur vi samlar in och använder dina personuppgifter) för mer information.

13.5.Genom att acceptera denna policy samtycker du till att dina personuppgifter lämnas ut till tredje part, vilket kan inkludera tredje parter i utlandet. Mer specifikt kommer dina personuppgifter att överföras till och lagras i vårt datacenter i Japan och Singapore, där datacentret i Japan endast används för dataöverföring, i syfte att påskynda fjärråtkomst för användare i Japan. Personuppgiftslagen (PDPA) ger ett robust skydd för personuppgifter genom att föreskriva rättsliga krav för datainsamling, användning, utlämnande och gränsöverskridande överföringar. För mer information om åtgärder som vidtagits för att skydda dina personuppgifter, se avsnitt 8 (Hur dina personuppgifter överförs globalt).

13.6.Du har rätt att få tillgång till, granska och korrigera dina personuppgifter som vi innehar. Du kan också återkalla ditt samtycke och begära radering av dina personuppgifter som vi kontrollerar. För att utöva dessa rättigheter, vänligen skicka in en begäran enligt våra etablerade rutiner. Vi kan behöva verifiera din identitet och tillämpa relevanta administrativa avgifter. För detaljerade instruktioner om hur du skickar in din begäran, vänligen se avsnitt 10 (Kontakta oss) i denna policy.

14. Bilaga för Kalifornien

Detta avsnitt riktar sig uteslutande till invånare i Kalifornien (dig). Denna bilaga kompletterar informationen i huvuddelen av denna policy. Vid eventuell konflikt eller inkonsekvens mellan denna bilaga och huvuddelen av denna policy ska denna bilaga ha företräde.

För information om hur vi samlar in dina personuppgifter, använder och lämnar ut dina personuppgifter, vänligen se avsnitt 2 (”Hur vi samlar in och använder dina personuppgifter”) och avsnitt 5 (”Hur vi delar, tilldelar och lämnar ut dina personuppgifter”). Om vi ​​avser att använda dina personuppgifter för ändamål utöver de för vilka de ursprungligen samlades in, kommer vi att sträva efter att inhämta ditt ytterligare samtycke.

Kaliforniens konsumentskyddslag från 2018, ändrad genom Kaliforniens lag om integritetsskydd, (gemensamt kallat "CCPA"), ger invånare i Kalifornien vissa rättigheter gällande personuppgifter. Detta avsnitt beskriver dina rättigheter enligt CCPA och förklarar hur du utövar dessa rättigheter.

14.1.Dina rättigheter till personuppgifter

(1) Rätt att få veta om insamling, utlämnande och försäljning av dina personuppgifter

Du har rätt att begära att ett företag som samlar in deras personuppgifter ska lämna ut följande:

①kategorier, syften och källor för personuppgifter som samlats in under de senaste 12 månaderna;

②specifik personlig information som samlats in under de senaste 12 månaderna; och

③typer av personuppgifter som lämnats ut för kommersiella ändamål under de senaste 12 månaderna;

④de kategorier av tredje parter som vi delar personuppgifter med.

Du har rätt att skicka in upp till två kostnadsfria, verifierbara begäranden om konsumentåtkomst eller dataportabilitet till oss inom en 12-månadersperiod.

(2) Rätt att begära radering av personuppgifter

Invånare i Kalifornien har rätt att begära att företag raderar all personlig information de har samlat in, med förbehåll för de undantag som anges i CCPA. Vi kommer att ge en tydlig förklaring till eventuella nekade begäranden om radering.

(3) Rätt att begränsa användningen av känsliga personuppgifter

Du har rätt att begränsa användningen av dina känsliga personuppgifter till andra ändamål än de som är lagligt tillåtna, såsom att tillhandahålla varor eller tjänster till dig och bidra till att säkerställa din säkerhet.

(4) Rätt att välja bort försäljning eller delning av personuppgifter

Vi säljer eller delar inte, och har inte under de senaste 12 månaderna, någon personlig information.. I detta avsnitt avses med ”försäljning” utlämnande av personuppgifter till en tredje part mot monetär eller annan värdefull ersättning, och ”delning” avser utlämnande av personuppgifter till en tredje part för beteendemässig annonsering i olika kontexter, oavsett om det sker mot monetär ersättning eller inte.

(5) Rätt till icke-diskriminering

UGREEN kommer inte att diskriminera individer som utövar sina rättigheter enligt CCPA.

14.2.Hur du utövar dina rättigheter

För att utöva någon av ovanstående rättigheter kan du skicka in en verifierbar konsumentförfrågan till oss med hjälp av kontaktuppgifterna i avsnitt 10 (”Kontakta oss”) i denna policy. Endast du eller ditt auktoriserade ombud kan göra en verifierbar konsumentförfrågan relaterad till dina personuppgifter. Ditt auktoriserade ombud måste lämna in ditt skriftliga tillstånd och, om tillämpligt, bevis på registrering hos Kaliforniens utrikesminister.

14.3.Validerar din begäran

För att kunna svara på din CCPA-förfrågan måste vi verifiera din identitet eller din auktoriserade ombuds behörighet. Om den inledande verifieringen misslyckas kan vi komma att begära ytterligare information för verifieringsändamål. All personlig information som lämnas för verifiering kommer endast att användas för det ändamålet. För verifiering kan du behöva ange ditt namn, adress, telefonnummer och e-postadress. Vi kommer att jämföra denna information med vad vi redan har och kan begära ytterligare dokumentation, inklusive identitetshandlingar, för att minimera bedrägeririsker. Vi kan komma att neka eller delvis acceptera vissa förfrågningar i den utsträckning som tillåts eller krävs enligt lag. Om du till exempel begär radering av CCPA-personuppgifter kan vi komma att behålla nödvändig information för juridiska ändamål, som skatteredovisning.

Konsumenter i Kalifornien har också rätt att lämna in ett klagomål till Kaliforniens åklagarmyndighet om de anser att deras rättigheter enligt CCPA har kränkts. Åklagarmyndigheten kan kontaktas via https://oag.ca.gov/contact/consumer-complaint-against-business-or-company eller via telefon på (916) 210-6276.

Kontakta oss med hjälp av metoderna i avsnitt 10 (”Kontakta oss”) och vi svarar inom 45 dagar: Om det behövs mer tid för att behandla din begäran kommer vi att informera dig inom de första 45 dagarna.

15. Bilaga för Tennessee, Virginia, Colorado, Connecticut, Utah, Oregon, Texas, Montana, Nevada , Delaware, Iowa, Nebraska, New Hampshire och New Jersey

Detta avsnitt riktar sig uteslutande till invånare i Tennessee, Virginia, Colorado, Connecticut, Utah, Oregon, Texas, Montana, Nevada, Delaware, Iowa, Nebraska, New Hampshire och New Jersey. Denna bilaga kompletterar informationen i huvuddelen av denna policy. Vid eventuell konflikt eller inkonsekvens mellan denna bilaga och huvuddelen av denna policy ska denna bilaga ha företräde.

15.1. Insamling, användning och utlämnande

För information om hur vi samlar in dina personuppgifter, använder och lämnar ut dina personuppgifter, vänligen se avsnitt 2 (”Hur vi samlar in och använder dina personuppgifter”) och avsnitt 5 (”Hur vi delar, tilldelar och lämnar ut dina personuppgifter”). Om vi ​​använder dina personuppgifter för nya ändamål kommer vi att be om ytterligare samtycke från dig.

15.2. Dina rättigheter

Enligt gällande lagar har du rätt att kräva att vi:

jag Bekräfta om vi för närvarande behandlar dina personuppgifter och tillhandahålla en kopia av nämnda uppgifter;

jag Rätta felaktigheter i dina personuppgifter;

jag Ta bort dina personuppgifter;

jag Återkalla samtycke för efterföljande användning av dina personuppgifter: (i) riktad reklam, (ii) försäljning eller (iii) profilering för beslut som potentiellt kan ha rättsliga eller liknande betydande konsekvenser för dig.

15.3. Minderårigas rättigheter

Vi tar minderårigas integritet på största allvar och följer tillämpliga regler U.S. delstatliga sekretesslagar, inklusive men inte begränsat till lagarna i Tennessee, Virginia, Colorado, Connecticut, Utah, Oregon, Texas, Montana, Nevada, Delaware, Iowa, Nebraska, New Hampshire och New Jersey.

jag Barn under 13 år

Om du är bosatt i någon av ovanstående stater och är under 13 år kommer vi inte medvetet att samla in, sälja, dela eller använda dina personuppgifter utan verifierbart samtycke från din förälder eller vårdnadshavare.

Föräldrar eller vårdnadshavare kan utöva sina rättigheter till integritet å sitt barns vägnar, inklusive att begära åtkomst till, radering eller rättelse av sitt barns personuppgifter.

jag Connecticut-invånare i åldern 13–17

Invånare i Connecticut mellan 13 och 17 år kan begära att deras konto raderas och/eller välja bort riktad reklam, försäljning eller delning av deras personuppgifter.

Föräldrar eller vårdnadshavare till invånare i Connecticut under 16 år kan begära att deras barns konto raderas.

jag Hur man skickar in förfrågningar

För att skicka in en begäran gällande en minderårigs personuppgifter, vänligen kontakta oss med hjälp av informationen i avsnitt 10 (”Kontakta oss”) och bifoga bevis på din identitet och, i förekommande fall, bevis på föräldra- eller vårdnadshavarestatus. Vi kan komma att begära ytterligare information för att verifiera begäran i enlighet med lagkrav.

16. Bilaga för Republiken Korea

Detta avsnitt riktar sig uteslutande till invånare i Republiken Korea (dig). Denna bilaga kompletterar informationen i huvuddelen av denna policy. Vid eventuell konflikt eller inkonsekvens mellan denna bilaga och huvuddelen av denna policy ska denna bilaga ha företräde.

16.1. Syfte med behandlingen, kategorier av personuppgifter och lagringsperioder

16.1.1. Personuppgifter behandlade utan ditt samtycke

I den utsträckning det är nödvändigt för att tillhandahålla tjänsterna samlar vi in ​​och använder följande personuppgifter i enlighet med artikel 15(1)(4) (oundvikligen nödvändig för att ingå och fullgöra ett avtal med en registrerad) i lagen om skydd av personuppgifter.

Scenario

Data

Ändamål

Lagringsperiod

UGREEN-konto registrering och inloggning

Telefonnummer, e-postadress, verifieringskod, profilfoto, smeknamn och e-postadress för nödverifiering adress (när du aktiverar och ställer in funktionen för tvåfaktorsautentisering)

För att skapa och hantera din UGREEN-konto, autentisera din identitet, säkra din UGREEN-konto, stödja kontoåterställning, länka din grundläggande information till din UGREEN NAS-enhet och skicka viktiga meddelanden om dina enheter och tjänster

Verifieringskoder sparas i 7 dagar och all annan data sparas tills du tar bort ditt konto.

NAS-enhetsbindning

UGREEN-konto

För att identifiera och koppla användaren till enheten, hantera enhetsbehörigheter, övervaka enhetsstatus och skicka påminnelser om att garantin har löpt ut

Sparas tills du raderar dina UGREEN-konto

Denhetsmodell, enhetssystemversion, enhetsserienummer (SN), MAC-adress, IP-adress, UGREENlink-ID (om du aktiverar UGREENlink-funktionen), användardefinierat enhetsnamn, enhetens anslutningsstatus (online/offline/viloläge), enhetens åtkomstroll (ägare/delad användare) och garantins utgångsdatum (endast synligt för administratörer)

Sparas tills användaren kopplar bort enheten

UGREEN-konto inloggningshistorik och hantering av betrodda enheter

UGREEN-konto

För att skydda ditt konto mot obehörig åtkomst, identifiera onormala aktiviteter och hantera betrodda inloggningsenheter

Sparas tills du raderar dina UGREEN-konto

Inloggningstid, operationshistorik, IP-adress, operativsystem, åtkomstmetod, enhetsmodell och namn, din senaste inloggningstid, platsinformation, inloggningsplats, inloggningshistorik och lista över betrodda enheter

Lagras i 30 dagar efter att användarens begäran om borttagning av konto har godkänts.

Teknisk supportärende

Smeknamn, UGREEN-konto, problembeskrivning, användarens ursprungsland, UGREEN NAS-enhetens serienummer (SN), klienttyp, åtkomstmetoder till UGREEN NAS, problemkategori och funktionsmodul

För att kontakta användaren, hjälpa användaren att identifiera tekniska problem och tillhandahålla effektiva lösningar

Behållen i 3 år efter att problemet är löst.

Sökning av LAN-enheter via find.ugnas.com

IP-adress, UGREEN NAS-enhetens serienummer (SN), enhetsnamn, MAC-adress, operativsystemversion, enhetsstatus (initieringsstatus, online/offline-tillstånd) och Wake-on-LAN (WOL)-status

För att säkerställa korrekt identifiering av LAN-enheter för användaranslutning

Lagras i 3 månader efter att en anslutning har upprättats.

UGREENlink-tjänster

UGREENlänk-ID, UGREEN NAS-enhetens serienummer (SN), IP-adress, och UGREENlink routingport

För att upprätta och upprätthålla en säker fjärranslutning för enheten och optimera användarens fjärråtkomst- och hanteringsupplevelse.

Sparas i 30 dagar efter att användaren har kopplat bort enheten.

Säkerhetskopiering och återställning av NAS-konfiguration

Användare och användargrupper, filtjänster, information om enhetens anslutning (inklusive UGREENlink, DDNS och portalinställningar), slutenheter, domäner, LDAP, tid och språk, aviseringar, nätverk, säkerhet, indexeringstjänster och systemuppdateringar

För att tillhandahålla praktiska konfigurationsåterställningstjänster för användaren när användaren konfigurerar en ny enhet eller utför dataåterställning.

Sparas tills användaren kopplar bort enheten

Drift och säkerhet

Kraschloggar, systemversion, enhetsmodell, programvaruversionsnummer, leverantörsidentifierare (IDFV), Android-ID, öppen anonym enhetsidentifierare (OAID) och klientloggar (Detta kan innefatta anordning status- och användarhandlingsregister som är nödvändiga för att reproducera utfärda)

För att säkerställa säker och stabil drift av programvaran och tjänsterna, diagnostisera tekniska problem och utföra statistiska analyser.

Enhetsstatus och användaraktivitetsregister som är viktiga för att reproducera problem sparas i 3 år efter att problemet är löst. All annan data sparas i 3 månader efter logguppladdning.

Teknisk support

Din kontoinformation och kontaktuppgifter (e.g. , din UGREEN-konto eller annan kontaktinformation som du anger (t.ex. en e-postadress)), enhetsinformation och loggar (inklusive UGREEN NAS-enhetens serienummer (SN), produktmodell och systemversionsnummer, NAS-anslutningsmetod, IP-adress, driftsloggar (med detaljerad information om systemaktiviteter, serviceloggar, felloggar och loggar över användarinitierade åtgärder som besökta sidor, klickbeteenden, funktionsanvändning, sessionslängd och driftsfrekvens)), och klientinformation (inklusive operativsystemtyp och version samt information om programvaruversion)

För att kontakta användaren, hjälpa användaren att identifiera tekniska problem och tillhandahålla effektiva lösningar

Sparas i 3 år efter att problemet är löst.

Biometrisk Autentisering för UGREEN Logga in och NAS-kassaskåp

Åtkomsttokens för logga in i UGREEN NAS-appen och upplåsning av UGREEN NAS-kassaskåp är lagras lokalt på din enhet (e.g. , mobiltelefon). UGREEN laddar inte uppese teckens till någon server förutom din NAS-enhet, och bearbetar inte några biometriska uppgifter.

För att göra det möjligt för dig att logga in i UGREEN NAS-appen eller lås upp dina UGREEN NAS-kassaskåp

Åtkomsttokens lagras lokalt på din enhet (t.ex. en mobiltelefon) och behålls tills du avinstallerar UGREEN NAS-appen.

App Center-funktioner och programrapportering/klagomål

①UGREEN NAS-enhetens serienummer (SN), enhetsmodell, systemversion, IP-adress

② NNamn på den rapporterade/klagade applikationen, problemkategori, problembeskrivning, bildbevis (om tillhandahållet), e-postadress

① För att identifiera enhetens driftsmiljö, se till att App Center-funktionerna fungerar korrekt.

② Till rta emot, granska och hantera användarinskickade ansökningsrapporter eller klagomål; e-postadressen används enbart för att kontakta användaren och ge feedback och kommer inte att lämnas ut till den anmälda eller klagade parten

① Behålld tills ditt konto avregistreras och raderas inom en rimlig tidsperiod därefter.

② Behållautbildad för 3 år efter att den aktuella frågan har lösts.

OpenClaw AI-funktion

Enhetens serienummer och enhetsmodell

För att verifiera AI-relaterade fördelar.

Sparas i 3 år efter förmåner beviljas.

I enlighet med lagen om konsumentskydd inom elektronisk handel, artikel 15(1)(3) i lagen om skydd av personuppgifter (utförande av dess skyldigheter inom dess jurisdiktion enligt lagar) och andra tillämpliga lagar och förordningar, kommer vi att behålla dina personuppgifter under den tid som anges i sådana lagar. I sådana fall kommer vi att använda dina personuppgifter enbart i syfte att lagra sådana uppgifter, med följande lagringsperioder:

Enligt verkställighetsförordningen för lagen om konsumentskydd inom elektronisk handel:

● Vi kommer att lagra register relaterade till varumärken och annonser i 6 månader.

● Vi kommer att lagra register över uppsägning av avtal eller avanmälan från tjänster i 5 år.

● Vi kommer att lagra register över betalning och leverans av varor och tjänster i 5 år.

● Vi kommer att lagra register som rör kundtjänst eller tvistlösning i 3 år.

Enligt ramlagen om nationella skatter:

● Vi kommer att lagra bokföringshandlingar i 5 år, inklusive företagsreskontra, verifikationer, fakturor (inklusive elektroniska skattefakturor), kvitton, avtal, försäljnings- och inköpsregister och annan redovisningsdokumentation relaterad till skattedeklarationer och affärstransaktioner.

För information om hur vi samlar in och använder dina personuppgifter, samt hur vi lagrar och skyddar dina personuppgifter, se avsnitt 2 (Hur vi samlar in och använder dina personuppgifter) och 4 (Hur vi lagrar och skyddar dina personuppgifter) i denna policy.

16.2 Förfaranden och metoder för destruktion

16.2.1. Förstöringsförfaranden

Vi kommer att välja ut och förstöra personuppgifter som har nått slutet av sin lagringsperiod.

16.2.2. Förstörelsemetoder

Vi kommer att använda tekniska metoder för att förstöra personlig information som lagras i elektroniska filformat, inklusive fysisk radering från databaser och radering med kod. Vi kommer att förstöra personlig information som lagras i pappersdokument genom strimling eller förbränning.

16.3. Tillhandahållande/utlämnande av personuppgifter till tredje part

Vi lämnar endast ut dina personuppgifter till tredje part med ditt samtycke eller i den utsträckning som krävs enligt gällande lagar och förordningar.

Mottagare

Data

Ändamål

Lagrings-/användningsperiod

Shenzhen Tencent Computer System Co., Ltd.

Android: enhetsmodell, enhetsmärke, Android OS-version, Android API-nivå, tillverkarens OS-version, CPU-arkitekturtyp, root-status, diskutrymmesanvändning, SD-kortlagringsanvändning, minnesanvändning, nätverkstyp samt namn och PID för processer som körs just nu.

iOS: enhetsmodell, OS-version, OS-versionsnummer, Wi-Fi-status, CPU-attribut, tillgängligt minne, totalt/tillgängligt diskutrymme, enhetens körtidsstatus (t.ex. processminnesanvändning och virtuellt minne), IDFV, jailbreak-status och regionskod

För att samla in information om programfel

Integritetspolicy: https://privacy.qq.com/document/preview/fc748b3d96224fdb825ea79e132c1a56

Google LLC

Användarens geografiska platsinformation, inklusive platsdata i realtid

För att få kartinformation

Integritetspolicy: https://policies.google.com/privacy

Google LLC

Geografiska koordinater (latitud och longitud) från fotoalbumet

Kategorisera och visa bilder tagna i nära anslutning baserat på platsinformation från fotoalbumet.

Integritetspolicy:

https://policies.google.com/privacy

Google Inc.

Android: Crashlytics installations-UUID, Firebase installations-ID, kraschloggar och Breakpad minidump-data

(Endast NDK-krascher)

För att samla in information om programfel

Integritetspolicy: https://firebase.google.com/support/privacy

Microsoft Corporation

Användarvalda filer och dokument som ska laddas upp till Microsoft OneDrive

För att överföra data mellan UGREEN NAS-enheten och Microsoft OneDrive baserat på användarkommandon

Integritetspolicy:

https://learn.microsoft.com/zh-cn/sharepoint/onedrive-privacy-security-overview

Google LLC

Användarvalda filer och dokument att ladda upp till Google Drive

Till töverför data mellan de UGREEN NAS-enhet och Google Drive baserat på användarkommandon

Integritetspolicy:

https://policies.google.com/privacy

16.4.Överföring av personuppgifter till utländska tredje parter

Mottagarens land/region

Ändamål

Data

Tidpunkt och överföringsmetod

Lagrings-/användningsperiod

Rättsliga grunder

Hongkong, Kina

För att systemet ska kunna tilldela användaren den närmaste servern baserat på användarens land/region och UGREENlink-ID så att användaren kan komma åt NAS-enheten på ett effektivt sätt från hela världen när användaren reser globalt.

Tdet hashade värdet av UGREENlänk-ID och UGREEN NAS-enhetens serienummer (SN)

Utlöses när användaren registrerar sig och konfigurerar UGREENlink-ID:t

Behålls tills användaren inaktiverar UGREENLink-funktionen.

Artikel 15(1)(4) (oundvikligen nödvändig för att ingå och fullgöra ett avtal med en registrerad) i lagen om skydd av personuppgifter

Hongkong, Kina

För att säkerställa det unika med UGREEN-konto genom hashjämförelse av servern

Hföraskade e-postadress och platsinformation för UGREEN NAS-enheter

Överförs en gång vid registreringstillfället och synkroniseras därefter via schemalagda uppgifter

Sparas tills användarkontot raderas.

Artikel 15(1)(4) (oundvikligen nödvändig för att ingå och fullgöra ett avtal med en registrerad) i lagen om skydd av personuppgifter

16.5.Cookies och liknande tekniker

Namn och typ

Rättsliga grunder

Ändamål

Data

Insamlingsmetod

Lagringsperiod

Kaka

Artikel 15(1)(1) (samtycke inhämtas från en registrerad) i lagen om skydd av personuppgifter

Att installera en brandvägg

Användarens åtkomst- och användningsinformation

Insamlas automatiskt vid användaråtkomst

180 dagar efter datagenerering

Användaren kan klicka/trycka Cookie-inställningar i webbläsaren för att tillåta, avvisa eller hantera cookies.

16,6 Användarens rättigheter

Du kan utöva rättigheter relaterade till dina personuppgifter, såsom rätten att begära åtkomst till, ändra eller radera dina personuppgifter, avbryta behandlingen av dem eller invända mot och begära en förklaring av automatiserat beslutsfattande som rör dina personuppgifter. Du kan också återkalla ditt samtycke till insamling, användning eller tillhandahållande av dina personuppgifter. För att utöva dessa rättigheter kan du kontakta vårt dataskyddsombud eller nå oss via kontaktuppgifterna i avsnitt 10 (Kontakta oss).

16.7. Dataskyddsombud och representant i Republiken Korea

16.7.1. Dataskyddsombud

Namn och kontaktuppgifter: Olivia Wei, ugreennascss@gmail.com

16.7.2. Representant i Republiken Korea

Enhetsnamn i Republiken Korea: Ugreen Korea Co., Ltd.; juridisk representant: NIE XINGXING

Företagsadress: 6F 601-189 , 47, Sejongdaero23gil, Jongno-gu, Seoul, Republiken Korea

Telefonnummer och öppettider: +82 2 2158 8397 (mån-fre 10:00-17:00 KST)

E-post: service.nas.kr@ugreen.com

16.8. Uppdateringar och meddelanden om integritetspolicy

Om vi ​​gör väsentliga ändringar i denna policy kommer vi att meddela dig genom att uppdatera policyns datum, publicera den i tjänsten eller på andra sätt som krävs enligt gällande lagar. Eventuella ändringar i denna policy träder i kraft när den reviderade versionen publiceras (eller vid en senare tidpunkt som anges däri).Du rekommenderas att granska denna policy varje gång du använder våra tjänster för att hålla dig informerad om våra integritetsrutiner.

Första ikraftträdandedatum för denna bilaga:18/10/2025

Senast uppdaterade datum för denna bilaga:2026-04-03

UGREEN NAS Privacy Policy

Effective Date: May 17, 2024

Last Updated: May 09, 2025 |

Welcome to UGREEN NAS and sign up for a global unified account! America Ugreen Limited，along with its affiliates (LULIAN GROUP LIMITED, UGREEN Hong Kong- HONG KONG UGREEN LIMITED, ,UGREEN Singapore- UGREEN GROUP (SINGAPORE) PTE. LTD,and UGREEN Germany- UGREEN Group GmbH) hereinafter referred to as "UGREEN" or "We", ), sincerely thank you for trusting us with your personal information. Our commitment is to safeguard the privacy of your personal data, ensuring full compliance with legal requirements in doing so. Therefore, we have prepared this UGREEN NAS Privacy Policy (hereinafter referred to as "this Policy") to help you fully understand how we collect, utilize, share, secure, and store your personal information, and how you can effectively manage your data while using our products and services to make more informed decisions.

 

This Product Privacy Policy ("Privacy Policy") applies to UGREEN NAS and  the applications we provide for use with UGREEN NAS，including mobile apps, desktop apps, TV apps and WeChat apps.

 

This Privacy Policy describes how Ugreen collects, uses, shares, secures, protects and stores your personal information in order to effectively manage your data to make more informed decisions when using our NAS and NAS application.

 

The use of information collected through our Products shall be limited to the purpose of providing the service for which our Customers have engaged Ugreen NAS. We maintain a separate privacy policy with respect to our website. To view our Website Privacy Policy, click here.
 

 

 

We urge you to thoroughly read this Policy, paying particular attention to the boldfaced sections, and confirm your complete understanding and agreement before using our products or services.

 

In addition to this Policy, we may also use real-time notifications (such as pop-ups and page alerts) and feature updates to explain the objectives, extent, and use of the collected information. These real-time notifications and updates form an essential part of this Policy and have the same legal effect. We aim to define all terms used in this policy in a clear, accessible manner for better comprehension. For inquiries, feedback, or suggestions regarding this Policy, please reach out to us using the contact details provided at the end of Section10 of this Privacy Policy should you have any questions, comments or suggestions about this Policy.

 

By accepting this Policy, you acknowledge the features of UGREEN NAS and consent to the necessary collection of personal data to facilitate the operation of these features. We will process such information for the features or services you select, or as required by law, upon your activation or use of UGREEN NAS. Apart from the essential data needed for UGREEN NAS's core functions and services, and information mandated by legal requirements, you reserve the right to opt-out of additional data processing. Be aware, however, that this may limit access to certain features or services.

 

This Policy will help you understand:

1. Applicable Scope

2. How We Collect and Use Your Personal Information

3. Use of Cookies and Other Similar Technologies

4. How We Store and Protect Your Personal Data

5. How We Share, Assign, and Disclose Your Personal Information

6. How to Exercise Your Right to Manager Personal Information

7. How We Process Minors' Personal Data

8. How Your Personal Information is Transferred Globally

9. Policy Updates

10. Contact us

Appendix

11. Appendix for the European Economic Area (EEA)

12. Appendix for Singapore

13. Appendix for Japan

14. Appendix for California (United States)

 

1. Applicable Scope

For the purposes of this agreement, "UGREEN NAS" encompasses the products and services accessed and used via the UGREEN Client, websites, UGREEN software development kit (SDK) for third-party websites or apps, application programming interfaces (APIs), mini-programs, and any new products and services resulting from technological advancements (collectively "UGREEN NAS"). Variations in features may exist among different UGREEN NAS versions. We collect and process your personal information in accordance with this privacy policy unless otherwise specified by separate policies of other UGREEN NAS versions. In cases where other UGREEN NAS versions have separate policies, those policies shall also apply. In the event of any conflicts between this Policy and those of other UGREEN NAS versions, the latter shall control. Please be aware that certain search paths and operations may differ across UGREEN NAS versions, and should be considered in the context of the actual usage.

Except for the activities that the information would be collected and used for in this Policy, this Policy does not cover third party services, and such third parties are responsible for describing how they collect and use your personal information.

 

2. How We Collect and Use Your Personal Information

We collect and use personal information provided by you, generated during your use of UGREEN NAS, or obtained from third parties with your consent. This is done in order to satisfy your use of UGREEN NAS, communicate with you, and improve or optimize our products or services. As our offerings evolve, we might alter our products or services. Should we use your information for purposes not covered in this Policy, or use information collected for specific purposes for other uses, we will inform you and seek your consent, except where legal grounds or justifications exist for processing your data without consent. See the UGREEN NAS Personal Information Collection Check list for an overview of the personal data we gather.

2.1.Contexts for Collecting Personal Data

(1)Registration and Login

Throughout the use of your NAS device, UGREEN has no access to your photos, documents, videos, etc. stored on your NAS device. Your data can only be accessed by you personally and your friends who accept your sharing.You can log in with your created local account (excluding official UGREEN Cloud website). The local account is divided into an administrator account and a non-administrator account; if you use the local account , all data is stored locally on your NAS device and your cell phone (or computer), UGREEN does not collect any personal data of you. You may also log in to UGREEN NAS through a local account, during which none of your personal information will be collected. We shall collect and process your personal information under this Policy if required in other circumstances.

If you encounter difficulties recalling your UGREEN NAS login credentials, you can utilize the password retrieval feature. For enhanced account security, we may request identity verification through one of four methods: your UGREEN Cloud account details, device information, local account, and password, or the device sharer's account information.

When you log in to UGREEN NAS on your app, go to the home page, and scan the QR code to log into the TV/PC client or to identify your NAS device, we will invoke the sensor information of your mobile device (such as direction sensor, rotation vector sensor (underlying physical sensors, including accelerometer, magnetometer, and gyroscope), and light sensor) to automatically adjust the direction and light of the scanning interface, thereby improving the convenience and accuracy of scanning. Please understand that device sensor data alone does not involve any personal information and cannot be combined with other information to identify a specific natural person.

(2)UGREEN Cloud account

When logged in with a local account, if you need to use the UGREENlink service, Configuration Backup and Restoration, or the SMS alert function for important NAS device information, you need to bind and use a UGREEN Cloud account to register and log in. At this time, you need to provide your phone number (for users in mainland China) or email (for users in other countries or regions), along with additional identification information (such as a profile picture and nickname). This enables us to assist with the registration process, enhance your account details, maintain account security, and support account recovery. We may link the basic information you provide to your UGREEN NAS device and send important device notifications via SMS or email. Registration or login to UGREEN NAS is contingent on this information.

(3)Bind device

To successfully bind and manage your UGREEN NAS device, we need to collect the following information when you bind the device: UGREEN NAS Device model, device serial number SN and MAC address, IP address, UGREENlink ID (if you enable the UGREENlink feature) and your customized device name, device system status (online/offline/sleeping), device holding role (owner/sharer), and warranty expiration time (visible only to administrators). Collecting this information is to assist you in device binding, identifying your device, and associating it with your account. This ensures you can inquire and manage the devices you have bound with your account. This enables you to monitor the status of your device in real time and ensures that the management rights of the device are allocated appropriately. For device administrators, we also gather the device's warranty expiration date to provide prompt warranty expiration reminders.

(4)Login History and Trusted Device Management

①To protect your account against unauthorized access, swiftly identify and address abnormal activities, and safeguard against security threats, we collect the following login history details when you access UGREEN NAS:

1) Login Time: Recording the precise login times, accurate to the second;

2) Operation Record: Documenting your account logins and unbinding actions;

3) Location Information: Determining your login city by analyzing and identifying your IP address;

4) IP Address: Used to pinpoint the login network's location (accurate to city);

5) Operating System: Identifying the operating system used during login, such as iOS, Android, macOS, Windows;

6) Access Method: Determining whether access to UGREEN NAS is via the website or other clients.

②We permit the setting of "trusted devices" to bypass repeated verification for easier and more secure login on these devices. This feature simplifies the login process while maintaining security and ease of use.

1) Collection of Login Details: To improve account security, we record the device model and name, login location (identified by IP address, accurate to city), and your most recent login time. This helps us promptly verify who is logging into the account and take the necessary security precautions.

2) User Management: You can review your login history and trusted device list, and are entitled to remove any suspicious devices. Should you detect any unusual activity, we advise changing your password and removing suspicious devices to ensure account security.

Trusted Device Information Collection Aims to:

1) Enhance Account Security: By monitoring login history, we effectively monitor for and prevent unauthorized access, maintaining account security. We can take prompt action, including by notifying you and taking further precautions, whenever our system detects any unusual login attempts or security threats.

2) Manage Trusted Devices: You are entitled to manage your trusted devices, minimize verification on frequently used devices, and effortlessly delete any suspicious or outdated devices from our system.

(5)Technical Support Ticket (Web)

The "Ticket" feature is available for technical assistance at any time while using UGREEN NAS. To provide optimal support, we may collect and use data such as your: UGREEN NAS device's serial number, device model and system, client model, other access methods to UGREEN NAS(such as via LAN or wireless network), and phone number or email address (optional). This information aids in understanding your product usage, allowing us to offer tailored technical support and solutions. Our primary aim in collecting this data is to help users identify and resolve technical issues effectively. We warrant that this information is solely utilized for addressing your technical issues related to our products and services. 

(6)LAN Device Search via find.ugnas.com

When you use the WebFind service on find.ugnas.com to search for and activate LAN devices, we collect device-specific data including the device name, IP address, Mac address, serial number, operating system version, model name, and status. This data ensures accurate and efficient identification of LAN devices for your convenience.

(7)UGREENlink Services

Accessing UGREENlink services requires an initial login to your UGREEN Cloud account. Upon login, you may opt to activate the UGREENlink feature for quick and remote connection to your UGREEN NAS device. To provide this feature, we will collect the product serial number, IP address, and routing port of your UGREEN NAS device. These details are essential for establishing a secure connection and optimizing user experience. Serial numbers help ensure precise and secure linkage to your UGREEN Cloud account, enabling access to UGREENlink services. We gather your IP address and routing port information when you use UGREENlink features to facilitate remote connectivity to your device, allowing you to access and manage your UGREEN NAS device from afar. In addition, your UGREENlink or DDNS domain name will be transmitted to a third-party certification authority, Let's Encrypt or ZEROSSL, to generate an SSL certificate in order to ensure the security of the connection with your Ugreen Cloud via HTTPS. For details about on how Let's Encrypt and ZEROSSL use your data, please refer to the privacy policies of Let's Encrypt and ZEROSSL. Please note, that this information is only collected for UGREENlink features. If you choose not to use UGREENlink features, we will not collect or use this information for the aforementioned purposes.

When you enable our UGREENlink service in a LAN environment, we will collect some information on your device. Such information includes IPv4 address, IPv6 address, MAC address, DDNS address, device status information (whether the device has been initialized or whether it is currently online), WOL (Wake-on-LAN) switch status, device hostname, and device boot time. The abovementioned information is collected to ensure a better connection and access experience when you access the device in a LAN environment.

(8)Technical Support

When seeking assistance from our technical support team, we may collect the following information:

①Device Information: This includes your device SN number, UGREEN NAS device system version, network conditions (including your IP address and network connection status), operational logs (including system activities and logs of user-initiated system operations, and) client information (including operating system type and version, and software version information).

②Personal Files in UGREEN NAS Devices Our technical support team may access your personal files stored on UGREEN NAS devices only with your explicit authorization and after granting the appropriate permissions:

This information is collected for the following purposes:

①Efficient Technical Support Services: By gathering device information, we can swiftly identify and resolve issues, providing you with precise technical support.

②Specific User Permissions: Initially, our technical support staff will request general user permissions to access device information. This ensures that our access to your device is limited to what is necessary only.

③Comprehensive Diagnostics: For complex technical issues, additional permissions may be requested with your consent. This involves creating and providing an administrator account for the technical support team to access. Access to personal files is only permitted under these specific circumstances.

(9)User Experience Survey (Excludes Mainland China Users)

UGREEN may invite you to participate in user experience surveys to continually optimize our products and services, aiming to deliver a more personalized user experience.

①Email Address Collection: We collect your email address to distribute survey questionnaires, helping us understand your real experiences and feedback regarding UGREEN NAS. Participation is voluntary, and you decide whether to provide this information.

②Survey Distribution: Upon your agreement to participate, we may send surveys to your provided email address. These surveys help us collect your usage experiences, preferences, and suggestions for UGREEN products, informing our product improvements and optimizations.

③Marketing Information: In addition to surveys, we may also send marketing communications to your email. However, we will send those only after obtaining your explicit consent.

Prior consent will be sought before conducting any user experience surveys or sending marketing information via email. We warrant that no surveys or marketing materials will be sent without your explicit agreement.

(10)Independent and Third Party Services

UGREEN NAS contains information or links we have legally obtained, as well as other independent services we are licensed to operate. These services may be presented as separate features within UGREEN NAS (such as the UGREEN NAS Application Center). UGREEN NAS may also integrate or include links to third party content. We reserve the right to add, reduce, or adjust the content, form, and specific sectors within independent services at any time to expand our service offerings or optimize user experiences. While we will notify users of these changes in advance, some modifications may be implemented immediately under certain circumstances.

You may activate and use the above independent services and features via UGREEN NAS. You may be required to enter into additional agreements or accept separate terms between you and the service provider when using certain independent services or features. The primary service provider for independent services can be determined through the independent service agreements or information disclosed within such services. When necessary, we will make these agreements or terms available for you to review in a reasonable manner. Your use of the above services shall be deemed as your agreement and understanding of the associated agreements and rules.

Some services or features in UGREEN NAS may be provided by third parties either independently or in partnership with us. Such services may require separate user agreements, privacy policies, or other binding rules. Carefully review all agreements and rules (if any) before using third-party services, and ensure you fully understand and agree with them, assessing any risks involved. Exercise judgment and assess any potential risks when using third party websites or applications. You shall independently resolve any disputes, damages, or losses arising from the use of third party services with the third parties concerned. UGREEN NAS shall not be held liable for any direct or indirect damages caused by third parties.

 

The APIs of third-party cloud storage services (Baidu Cloud, OneDrive, Google Drive) have been integrated to Ugreen, enabling users to upload files to third-party drives or download files stored on third-party drives to Ugreen. To use this feature on Ugreen, users need to set corresponding permissions for third-party cloud storage services. Otherwise, if users deny such permissions, users aren’t able to use the third-party cloud storage services for file uploads and downloads. Read and write permissions are required for file migration and management between Ugreen and third-party cloud drives. Those permissions are only required for file uploads, downloads, and synchronization, and do not involve the specific file content. Except for those permissions, Ugreen does not share users’ personal information with third-party cloud storage service providers. Users can choose whether to mount third-party cloud storage services to Ugreen. If not, users can still use other services and features provided by Ugreen.

 

Be aware that some third parties may use your account ID for data collection and processing. The third party service provider shall be responsible for the data collection, storage, use, and transmission. UGREEN is not involved in the processing of such data, nor will it process, access, control, or modify this data. Please choose and use third party services carefully, as your personal information and data security will be subject to the third party service provider's terms and policies when using such services.

We recommend consulting with legal experts or professionals before enabling any third party service should you have any concerns regarding the third party service provider's agreement or terms. UGREEN NAS may not be able to directly notify you of any changes to third party agreements or terms. Therefore, we recommend regularly reviewing the agreements or terms for any third party services you use to ensure your rights are protected.

(11)Operation and Security

To ensure the smooth operation and security of our products and services, and to protect the legal rights of users, the public, and ourselves, we may collect the following information:

①    For secure and efficient software and service operations, we collect your hardware model, operating system version, device identifiers (Android includes IMEI/MEID, AndroidID, OAID, IMSI, SIM card details, GAID, Hardware SN; iOS includes IDFV, IDFA; identifier validity, reset capability, and acquisition methods vary), Network Device Hardware Address, hardware SN, IP address, WLAN access points (including SSID, BSSID), Bluetooth, base stations, software version, and network access mode, type, status and quality.

②To analyze product usage, optimize user experience, enhance application stability, and develop and improve product features, we may collect data related to user behaviors, including page view, click interactions, feature usage, visit duration, interaction frequency,, and crash logs.

③Your account, device, and service log information may be used and shared with our affiliates and partners for account security assessments, identity verification, violation detection, security incident prevention, and to record, analyze, and address such violations.

④We may collect serve log data and error log data in the event of unusual errors in UGREEN NAS to analyze and help resolve these issues and assist you in addressing such issues.

(12)Configuration Backup and Restoration

To preserve your device settings, you can back up your configurations using the "Configuration Backup and Restoration" function. When you repair your device or carry it from the original country or region to use abroad, you can actively restore your backup data. For this purpose, we need to collect and use the following setting information from you:

①Connectivity and Access: Users and user groups (permissions and advanced settings), file services, device connection data (UGREENlink, DDNS, portal settings), end devices, domains, and LDAP;

②General Settings: Time and language, notification, network, security, and indexing services;

③System Services: System updates, resets, configuration backups, and restorations.

2.2.Personal Information Processing Pursuant to the Law

We may collect and use your personal data pursuant to applicable laws under the following legal circumstances:

(1)With your consent;

(2)For contract fulfillment as requested by you;

(3)To comply with legal obligations such as those for anti-money laundering, anti-terrorism, anti-telecommunications fraud, and real-name management;

(4)The request is directly related to national defense and security;

(5)Whenever necessary in response to public health emergencies, or to protect the life, health, or property of a natural person in emergencies;

(6)For criminal investigations, prosecutions, trials, or executing court judgments;

(7)When you publicly disclose your personal data;

(8)When the data is sourced from legally disclosed information, including legitimate news reports and government disclosures;

(9)For maintaining the security and stable operation of our products/services, including fault detection and resolution;

(10)Any other circumstances provided by law.

Please note, in scenarios from (2) to (10) above, we may process your personal data in accordance with applicable laws without requiring your consent.

2.3.Use Permissions

UGREEN NAS may request certain permissions to provide services. Rest assured that UGREEN NAS will not activate these permissions by default. Only if you approve and confirm to grant those permissions will UGREEN NAS use them to collect your data, which will only be used in the necessary contexts specified. It is worth noting that granting UGREEN NAS a specific permission does not necessarily mean your data will be collected. Although you have granted such permissions to UGREEN NAS, your data will only be collected under lawful, valid, and necessary circumstances. Refusing to grant permissions may lead to the unavailability of specific features reliant on said permissions, but that will not affect you using other UGREEN NAS features. For more information on permissions and their uses, refer to the UGREEN NAS Permission Application and Usage Description.

3. Use of Cookies and Other Similar Technologies

Cookies and device identifiers are commonly utilized across the Internet. We may use such technologies to store cookies or anonymous identifiers on your device when accessing our platform or services, allowing us to collect and identify data during your use of our product. We warrant not to use cookies for any purposes other than those stated in this policy. Cookies and similar technologies are primarily used to facilitate product and service usage, enhance security and efficiency, improve login and response speed, and provide a more effective access experience. Most browsers allow users to delete browser cache data, including cookies. You can delete cookie data in your browser settings when using UGREEN NAS on the web. However, deleting cookies may render cookie-dependent features or services unavailable.

4. How We Store and Protect Your Personal Data

4.1.Data Retention Period

Your personal information will be retained only for the duration necessary to fulfill the purposes outlined in this policy when using our services (unless a longer retention period is required or permitted by law). If you wish to delete your personal data, please contact us using the contact information provided in Section 10 of this Policy. Following the necessary retention period, we will delete or anonymize your personal information, except where legal obligations mandate otherwise.

Date Retention Criteria:

(1) The length of time we maintain an ongoing relationship and provide UGREEN NAS products and services to you (such as the duration of your UGREEN Cloud account or ongoing use of our products);

(2) Whether the information is modified by the account owner, or deleted by users through their accounts;

(3) Legal obligations to retain data (for example, certain laws may necessitate retaining your transaction records for a specific period before deletion);

(4) Our legal team's recommendations for data retention (such as considerations related to contract performance, dispute resolution, legal validity, litigation, or regulatory investigations).

4.2.Data Residency

Generally, personal information collected and generated within the People's Republic of China is stored in the People's Republic of China, but as UGREEN NAS offers global services, we may transfer your personal information to our affiliates outside China. For more information, refer to "8. How Your Personal Information is Transmitted Globally".

4.3.Security Measures

We prioritize the security of your personal information and adhere to prevailing information security standards. Our aim is to remain at the forefront of industry security practices. Our security strategy includes advanced security technologies such as encrypted transmission, secure data storage, intrusion detection, firewall protection, and regular vulnerability scanning to safeguard your data. Beyond technical solutions, we implement comprehensive management systems to bolster information security. This includes staff training in data protection and meticulous scrutiny and improvement of all data processing and storage procedures. Recognizing that no system is infallible, we continuously identify potential risks and implement precautions to mitigate the likelihood of information leaks, destruction, misuse, unauthorized access, disclosure, or alteration of your personal information. In the event of a security incident, we have established protocols and response mechanisms to promptly notify affected users, rectify security vulnerabilities, and take steps to prevent future occurrences.

(1) Your information is collected and used in accordance with industry-standard security practices, and you will be informed of the purposes and scope of data use through our user agreement and privacy policy.

(2) Our network services employ encryption technologies, such as transmission security protocols, to protect your data during transmission.

(3) Your personal information is encrypted and stored using advanced encryption and isolated through state-of-the-art technology.

(4) When processing personal information, such as when disclosing personal information and measuring the degree of association, we apply data desensitization techniques, including substitution and encryption-based methods, to enhance the security of any personal data we process.

(5) Our stringent data access control and multiple identity authorization systems are designed to prevent misuse of personal data and ensure compliance with regulations. Staff authorized to access personal information undergo identity verification, and access control measures, and sign confidentiality agreements, ensuring only authorized employees have access to your data.

While we implement robust security measures, we acknowledge that no system can guarantee absolute security. As such, we cannot promise complete data security, especially in instances beyond our control. Please be aware that despite our best efforts, security issues beyond our control, such as malicious attacks, may occur when using our products and services.

4.4.We appreciate your cooperation!

Despite implementing these effective measures and complying with legal standards, we cannot assure the security of your personal information when transmitted over unsecured channels. Therefore, we strongly encourage you to take precautions to protect your personal information, including without limitation, the use of complex passwords, regularly changing your password, keeping your account password confidential, and helping us maintain the security of your account and personal data.

4.5.Resolving Information Security Incidents

We have established emergency response plans for cybersecurity incidents. Should a personal information security breach occur, we will promptly activate these plans and assemble an emergency response team to identify the cause, minimize losses, and report to authorities as required by law. Additionally, we will inform you about the basics of the security incident, its potential impacts, our response plans, suggestions for mitigating risks, and any remedial measures we can offer. Communication will be through the contact information we have, such as notifications on our platform, messages, calls, or emails.

 

5. How we share, assign, and disclose your personal information

5.1.Application Programming Interfaces (API) and Software Development Kits (SDK)

To guarantee the secure and stable operation of our products and services, UGREEN NAS incorporates software development kits (SDKs)and Application Programming Interfaces (APIs).When using products and services supported by these SDKs/APIs, third-party SDKs/APIs may collect and process your personal information. We perform security monitoring and assessments of third-party SDKs/APIs and adhere strictly to legal and regulatory requirements to safeguard data security. To maximize the protection of your personal information, we urge you to thoroughly understand the privacy policies of these third-party SDKs/APIs before use, as these entities are solely liable for your data under their respective privacy and data protection policies. This policy does not cover third-party products or services that you may access or initiate. We are not liable for the collection, use, and processing of your personal information by these third parties when you utilize their products or services. If you are concerned about the risks associated with these SDKs or APIs, we advise discontinuing their use and contacting us promptly. For circumstances involving UGREEN NAS's use of third-party SDKs/APIs for personal information processing, please refer to the UGREEN NAS Third-Party Personal Information Sharing List.

5.2.Sharing

Your personal information will not be shared with any entities other than UGREEN or its affiliates, except under the following circumstances:

(1) We receive your or your guardian's explicit authorization or consent.

(2) Judicial or administrative agencies demand disclosure as part of legal proceedings;

(3) We engage in legal action or arbitration against a user to protect our legal rights;

(4) Such sharing is necessitated by the service agreement or usage rules between you and UGREEN;

(5) To prevent infringement of the legal rights of UGREEN, its affiliates, users of our service, and the public to the extent permitted by law;

(6) The sharing complies with agreements made between you and third parties.

(7) The information is utilized for academic research purposes.

5.3.Assignment

We will not transfer your personal information to any company, organization, or individual outside of UGREEN's affiliates, except under the following circumstances:

(1) With your express prior authorization and consent;

(2) To comply with legal obligations, legal proceedings, mandatory government directives, and court orders;

(3) In cases of mergers, separations, bankruptcy liquidation, or acquisition/sale of our or our affiliates' business, your personal information may be transferred as part of the transaction. We will ensure confidentiality during the transfer and require the successor entity to adhere to this privacy policy, or otherwise, seek your reauthorization.

5.4.Disclosure

We will only publicly disclose your personal information under the following circumstances:

(1) 1. With your express prior consent;

(2) 2. In compliance with laws, legal proceedings, lawsuits, or government orders.

5.5.Exceptions to Obtaining Your Consent when Sharing, Assigning, or Disclosing Your Personal Data

Please be aware that in certain instances, we may share, assign, or disclose your personal data without prior authorization or consent:

(1) The request is directly related to national defense and security;

(2) The request is related to public security, public health, and other material public interests;

(3) In circumstances directly involving criminal investigations, prosecutions, trials, or court order execution;

(4) To protect vital legal rights, such as the life and property of the data subject or other individuals, when obtaining consent is not possible;

(5) If the personal data has been publicly disclosed by the data subject;

(6) Personal data obtained from legally disclosed information sources, including without limitation news reports, government information disclosure, and other legal channels.

 

6. How to Exercise Your Right to Manage Personal Information

6.1.When you register or log in using a local account, all data is stored on your UGREEN NAS device and your mobile phone (or computer). We do not collect any of your personal data. At this time, to facilitate the management of your information, you can perform the related operations by following these paths:

(1) Accessing Path: Profile picture - Homepage (access to Profile picture and email) or Control Panel - User Management (access to Profile picture, username, role, email, etc.)

(2) Correction Path: Profile picture - Homepage (for editing Profile picture and email) or Control Panel - User Management (for editing Profile picture, username, role, email, etc.)

(3) Change or Withdraw Your Consent Authorization:

① Path to change the scope of related permission applications and usage: Personal Profile picture - Privacy Management - System Permission Management.

② Path to withdraw privacy policy authorization on mobile devices: Personal Profile picture - Privacy Management - Privacy Statement - Withdraw Consent.

(4) Deletion Path: Log in with an administrator account, go to Control Panel - User Management to delete a user, or go to Control Panel - Update and Restore to reset the device to factory settings (local accounts are stored on the device, so the device administrator can manage and delete local accounts, or even reset to factory settings to delete all user accounts).

6.2.When you bind and use a UGREEN Cloud account for registration and login, we ensure that you can exercise the following rights regarding your personal information:

(1) Accessing Your Personal Information

Official Website Online Account Path: Home page - account and security (access to profile picture, username, password, phone number, email)

For information not accessible through these methods, you can contact us anytime using the details in Section 10 of this Policy. We will respond to access requests within 15 business days after verifying your identity.

(2) Correcting Your Personal Account Information

Official Website Online Account Path: Home page - account and security (modify profile picture, username, password, phone number, email)

For information not amendable via these methods, contact us anytime using the details in Section 10 of this Policy. We will respond to correction requests within 15 business days after verifying your identity.

(3) Modifying Authorization Scope or Withdrawing Consent

①To change authorization scope for permissions: Profile picture - privacy management - system permission management.

②To withdraw consent for the privacy policy on mobile: Profile picture - privacy management - privacy statement - withdraw consent.

③Rejecting marketing or withdrawing the consent for marketing (not applicable to users in the Chinese Mainland): We shall only send marketing information under applicable laws and with your consent, and you have the right to require us not to use your personal information for marketing. You may unsubscribe from our emails according to the unsubscribe guidelines shown in such emails for rejection and withdrawal.

Following the withdrawal of consent, we will cease processing the related personal information. However, your withdraw of consent will not affect the processing of personal information previously conducted based on your authorization. If you encounter issues during this process, contact us anytime using the details provided in Section10 of this Policy.

(4) Deleting Your Personal Information

You can delete your information as follows:

To delete device information:

Official Website Online Account Path: UGREEN NAS devices - unbind device.

If we process your personal information unlawfully, collect or use it without your consent, or if you seek deletion due to account closure and cessation of our product or service use, you may request the deletion of your personal information. Contact us using the information in Section10 of this Policy at any time. We will address your deletion request within 15 business days. Upon deletion, your personal data will no longer be used. However, immediate deletion may not occur to comply with legal or policy requirements or to maintain necessary data for normal operations. We will store or back up your data for the required period, after which it will be permanently deleted.

(5) Account Closure

You have the right to close your UGREEN Cloud account using the following methods:

https://web.ugnas.com/account/login/#/login

Home page - account and security - close this account;

For additional assistance, contact us using the information in Section10 We will process your account closure by deleting your personal information associated with the registered cellphone within 15 business days after verifying your identity.

(6) Obtaining a Copy of Your Personal Information

You are entitled to obtain a copy of your personal information. To request this, please use the following method:

Application Email: ugreennascss@gmail.com

(7) Constraint-based Information System Automated Decision-Making

Certain functions involve decisions made by automated systems, including information systems and algorithms. If you believe these automated decisions significantly impact your legal rights, you can request explanations or corrections, and we will provide appropriate solutions. For inquiries, contact us at ugreennascss@gmail.com.

(8) Response to Your Requests

For security, you may need to submit a written request or provide additional identification. We may ask you to verify your identity before processing your request.

We aim to respond within 15 business days.

Reasonable requests are typically processed free of charge. We reserve the right to refuse requests that are unjustifiably repetitive, technically burdensome (such as by necessitating the development of new systems or fundamentally amending current practices), infringe on others' legal rights, or are impractical (such as requests involving data on backup tapes).

Pursuant to applicable law, we are unable to accept requests under the following circumstances:

①The request involves the personal information controller's legal obligations;

②The request is directly related to national defense and security;

③The request is related to public security, public health, and other material public interests;

④The request is directly related to a criminal investigation, prosecution, trial, or enforcement of a judgment;

⑤If the personal information controller has evidence of the request being made in bad faith or as an abuse of rights;

⑥To protect vital legal rights, such as the life and property of the data subject or other individuals, when obtaining consent is not possible;

⑦When responding to a request made by a subject of the personal information will materially infringe upon the legal rights of the subject of the personal information or other individuals or organizations;

⑧A commercial trade secret is concerned.

This Policy does not create, extend, or modify rights for data subjects and consumers in mainland China, Hong Kong, China, the European Union, any U.S. state (including California), or UGREEN's obligations unless otherwise required by the GDPR, CCPA, or other privacy laws.

 

7. How We Process Minors' Personal Data

Our products and services are primarily intended for adult users. If you are a minor under the laws of your country or region, please ensure that your parent or guardian reviews this Policy thoroughly. We require that you use our services or share information with us only with the explicit consent of your parent or guardian.

We are committed to the protection of minors' personal information. If you are a parent or guardian, please ensure that any child under your care uses our services with your authorized consent. For inquiries regarding a child's personal information, please contact our dedicated personal information protection department. If you are considered a minor under the laws of your area, it's important to review this policy with your guardian before using our product/service. Please make certain that you have your guardian's explicit consent both for using this product and for sharing your personal information with us. Once a child's personal data is collected with parental consent, we will use or disclose it only as explicitly agreed by the parent or guardian, in compliance with applicable laws, or when necessary for the child's protection. If a guardian believes we have collected a minor's personal information without consent, please contact us at ugreennascss@gmail.com, and we will delete the relevant data promptly upon request.

 

8. How Your Personal Information is Transmitted Globally

8.1. As of now, we have deployed servers in Hong Kong (China), Singapore, Germany, the United States, Japan and the Chinese Mainland respectively. The server in Hong Kong serves as a data center and is only used to help you find your home country/region. The system will automatically assign you the nearest server based on your country/region.

8.2. Specifically, after registration, UGREEN will transmit the home country/region to the Hong Kong server. When you enable the UGREENlink feature, your UGREENlink ID (a nickname you assign to your device) will be transmitted between the server nearest to the location where a request is made and the Hong Kong server. Subsequently, HONG KONG UGREEN will determine your country/region, and assign you to the server in your home country/region. These data processing activities are all aimed at helping you access your device in an efficient manner from all over the world when you travel globally.

 

9. Policy Updates

We may periodically update this policy. Without your explicit consent, we will not reduce your rights under the current Privacy Policy. Any changes to this policy will be posted on this page. For significant updates, we will inform you through push notifications, pop-ups, emails, etc., and seek your consent again.

The Ugreen NAS device can be connected and used by multiple users at the same time, but only the administrator account has the full control over the device. The administrator controls the purpose, scope, privacy policy, and updates of the device information, and its decisions directly affects all non-administrator accounts under the same device. Please note that we are not liable for any issues or potential impacts that may arise to non-administrator users as a result of any update decided by the administrator.

 

10. Contact us

10.1.For any inquiries, comments, or suggestions regarding this agreement or our services, please reach out to us using the contact details provided below.

(1) Contact us through the "Help Center - Contact Us" feature within UGREEN NAS;

(2) Our dedicated Personal Information Protection Officer can be contacted at: ugreennascss@gmail.com

(3) Contact us by mail at the following address:

Registered Addresses: 108 WEST 13TH ST WILMINGTON, DE 19801, USA County of Delaware

10.2.To ensure efficient handling of your inquiries and timely feedback, please provide proof of identity, valid contact information, written requests, and relevant evidence. We aim to process your request within 15 working days after verifying your identity.

10.3.If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request.

 

 


Appendix

 

11. Appendix for the European Economic Area (EEA)

For users in the European Economic Area (EEA) or the UK, this Section applies in addition to the terms and conditions specified herein. America Ugreen Limited is the Controller of your data under GDPR.

11.1.Data Subject Rights

As users in the European Economic Area (EEA) or the UK, you are entitled to the following rights regarding the personal data we process as a personal data controller:

(1) Right to Data Access/Portability: You have the right to access your personal information held by us and may request that such information be provided to you so that you can transfer it to other service providers;

(2) Right to deletion: You may request the deletion of your personal data held by us under certain circumstances (such as where the data is no longer necessary for the purposes for which it was initially collected);

(3) Right to Object to Processing: You have the right to object to our processing of your personal data and require us to stop doing so and/or stop sending you instant marketing messages;

(4) Right to Correction: You have the right to require us to correct any inaccurate or incomplete personal data;

(5) Right to Restrict Processing: You have the right to require that we restrict the processing of your personal data under certain circumstances (for example, if you dispute the accuracy of the data we hold or if you believe the processing is unlawful).

To exercise these rights, please reach out to us using the contact information provided in Section10 hereof. We will review and respond to each request in accordance with applicable data protection laws.

If you have any additional questions regarding our use of your personal data, please direct your inquiries to the contact person specified in Section10 hereof. Please note that we may request further information from you to verify your identity and ensure your entitlement to access your personal data.

You also have the right to file a complaint with a data protection agency. For more details, please contact your local data protection agency.

11.2.Legal Basis for Processing Personal Data

We process your information in a lawful, transparent, and fair manner. Depending on the particular personal data and context, UGREEN may rely on various legal grounds for processing personal data as a controller in areas like the EEA and UK:

(1) Contractual necessity: When we enter into a contract directly with you, we process your personal data as necessary to prepare, execute, perform, and manage the contract;

(2) Specific withdrawal of consent: We require your prior consent before using Cookies to show advertisements and analyze customized advertisements sent by our partners, or analyze your use of our website. You are entitled to withdraw your consent at any time via the Cookie management tool in Cookie Settings.

(3) Required for compliance with our legal obligations: We process your personal data based on legal obligations to comply with EEA laws, codes of practice, guidelines, and rules that are applicable to us, and to respond to requests from or other communications with the competent public authorities, governments, judicial, or other regulatory agencies in the EEA. This includes detecting, investigating, preventing, and stopping fraudulent, harmful, unauthorized, or illegal activities (Fraud and Abuse Detection) and complying with privacy laws;

(4) Protecting your material interests or those of others: We process some personal data to protect material interests and to identify and prevent any illegal activities that affect material interests and public security, including child sexual abuse data; and

(5) We may process your personal data for the following purposes to safeguard our (or others') legal rights unless such purposes are secondary to your personal information protection or fundamental rights and freedoms:

① Entering into and performing contracts with the account owner/distributor providing our products or services to you (including issuing bills, complying with contractual obligations, and related management, and support);

② Developing, testing, improving, and troubleshooting our products and services;

③ Ensuring the security and integrity of accounts, activities, products, and services, which involves detecting and preventing malicious activities and violations of our terms and policies, and preventing and addressing security threats;

④Distributing marketing communications, advertisements, or promotions about our products and services;

⑤Complying with laws, codes of practice, guidelines, and regulations applicable outside the EEA, and responding to requests from non-EEA public authorities, government, judicial, or regulatory agencies, and other communications to fulfill our corporate social responsibilities, protect our rights and assets and those of our clients, resolve disputes, and perform agreements.

11.3.International Data Transfer

UGREEN operates globally, which may necessitate transferring, storing, or processing your personal data in locations outside the country or region where the data was initially collected.

For data transfers from the European Economic Area (EEA) and the UK to other countries or territories, please note that the level of data protection in some destinations may not be considered adequate by the European Commission. The laws in these countries or regions may not offer the same rights as those in your location, or there may be no specialized dedicated privacy regulators to address potential complaints. Nevertheless, we will employe various legal processes, including, without limitation, having signed the standard contract clauses issued by the European Commission between America Ugreen Limited and the affiliates in your location (such as the Standard Contract Clauses issued by the European Commission under the Commission Implementing Decision 2021/914) to ensure the same protection of your data in the overseas destinations as that in the EU.

Regardless of the data storage location, UGREEN commits to processing it in accordance with this policy and pursuant to applicable legal requirements, and implementing contractual or other measures to secure your personal data. Specifically, for data transfers of users from the EEA or UK users to other countries or regions not recognized by the European Commission as having adequate data protection, we will adhere to the European Commission's standard contractual clauses for the transfer. For more details, please feel free to contact us.

 

12. Appendix for Singapore

12.1.For the purposes of our collection, use, and disclosure of your personal data, please refer to Section 2 (How We Collect and Use Your Personal Information).

 

12.2.By accepting this Policy, you consent to the cross-border transfer of your information to any country or region where we have data centers or affiliates and, in particular, the locations specified in Section 8 (How Your Personal Information is Transmitted Globally). We shall adhere to data protection standards equivalent to those prescribed by Singapore law, thereby ensuring uniformity in safeguarding measures.

12.3.You have the right to access your personal data and know how we use or disclose it, and how we disclose it. You have the right to correct any error or omission in the personal data. You also have the right to withdraw any consent given, or deemed to have been given at any time.

12.4.Our designated data protection officer designated pursuant to the Personal Data Protection Act 2012 can be contacted as set out in Section 10 (Contact Us).

 

13. Appendix for Japan

For users in Japan , provisions in this section are supplementary to this Policy.

13.1.For the purposes of our collection of your personal information, please refer to Section 2 (How We Collect and Use Your Personal Information) for further details.

13.2.Unless otherwise required or permitted by applicable laws, we will not process your personal information beyond the scope necessary for achieving the original purpose of use specified herein without obtaining your consent to do so in advance, except as otherwise required or permitted by applicable laws. Please note, however, that we may modify the purpose of processing pseudonymized information for internal data analytics without obtaining your prior consent, as permitted by law.

13.3.The categories of personal information specified in Section 2 (How We Collect and Use Your Personal Information) may include sensitive information as defined by applicable laws. We may only process such sensitive personal information would only be conducted after obtaining your explicit consent, except as otherwise required or permitted by applicable laws.

13.4.In conducting our business, we will/may need to provide your personal data to our third party service providers, and/or our affiliates or related corporations, and/or other third parties, which may be located in Japan or outside of Japan. For the purposes of our provision of your personal information, please refer to Section 2 (How We Collect and Use Your Personal Information) for further details.

13.5.By accepting this policy, you consent to the provision of your personal information to third parties, which may include third parties in foreign countries. Specifically, your personal information would be transferred to and stored in our data center located in Japan and Singapore, where the data center located in Japan is solely used for data forwarding purposes, aiming to accelerate the remote access for users in Japan. The Personal Data Protection Act (PDPA) provides robust protection for personal data by stipulating legal requirements for data collection, use, disclosure and cross-border transfers. For more details about measures taken to protect your personal information, please refer to Section 8 (How Your Personal Information is Transmitted Globally) for further details.

13.6.You have the right to access, review, and correct your personal information held by us. You may also withdraw your consent and request the deletion of your personal data under our control. To exercise these rights, please submit a request through our established procedures. We may need to verify your identity and apply relevant administrative fees. For detailed instructions on submitting your request, please refer to Section 10 (Contact Us) of this Policy.

 

14. Appendix for California (United States)

For uses in California or another U.S. state, the provisions in this section are supplementary to this Policy.

The California Consumer Privacy Act of 2018 , as amended by the California Privacy Rights Act, along with its associated implementing regulations (collectively referred to as the "CCPA"), provides certain rights to California residents regarding their personal information. This section details your rights under the CCPA and explains how to exercise these rights.

14.1.Your Personal Information Rights

(1) Right to Know of the Collection, Disclosure, and Sale of Your Personal Information

California residents are entitled to request that a business collecting their personal information disclose the following:

①categories, purposes, and sources of personal information collected in the past 12 months;

②specific personal information collected in the past 12 months; and

③types of personal information disclosed for commercial purposes in the past 12 months.

You are entitled to submit up to two free, verifiable consumer access or data portability requests to us within a 12-month period.

(2) Right to Request the Deletion of Personal Information

California residents are entitled to request businesses to delete any personal information they have collected, subject to exceptions as outlined in the CCPA. UGREEN will provide a clear base for any denied requests for deletion.

(3) Right to Limit Use of Sensitive Personal Information

You have the right to restrict the use of your sensitive personal information for any purpose other than those specified in Section 7027 (m) of the CCPA.

(4) Right to Opt-Out of the Sale of Personal Information

We do not, nor have we in the past 12 months, sold any personal information we have collected.

(5) Right to Non-Discrimination

 UGREEN will not discriminate against individuals exercising their rights under the CCPA.

These rights are not absolute, and in some cases, we may be legally required or permitted not to decline your request.

14.2.How to Exercise Your Rights

To exercise any of the above rights you may submit a verifiable consumer request to us according to the contact information provided in Section10 of this Policy. Only you or your authorized agent can make a verifiable consumer request related to your personal information. Your authorized agent must submit your written permission and his/her registration filed with the California Secretary of State to make a request on your behalf.

14.3.Validating Your Request

To respond to your CCPA request, we need to verify your identity or your authorized agent's authority. If the initial verification is unsuccessful, we may request additional information for verification purposes. Any personal information provided for verification will solely be used for that purpose. For verification, please provide your name, address, phone number, and email address. We will compare this information with what we already hold and may request additional documentation, including identification documents, to minimize fraud risks. We may deny or partially accept certain requests as permitted or required by law. For example, if you request the deletion of CCPA Personal Information, we may retain necessary information for legal purposes, like tax accounting.

California consumers have the right to file a complaint with the California Attorney General's Office under the CCPS. The Attorney General's Office can be contacted via https://oag.ca.gov/contact/consumer-complaint-against-business-or-company or by phone at (916) 210-6276.

Contact us using the methods below, and we will respond within 30 days: Should more time be needed to process your request, we will inform you within the initial 30 days.

 

TRUSTe

UGREEN NAS Privacy Policy

Effective Date: May 17, 2024

Last Updated: Mar 20, 2025 |

Welcome to UGREEN NAS and sign up for a global unified account! America Ugreen Limited，along with its affiliates (LULIAN GROUP LIMITED, UGREEN Hong Kong- HONG KONG UGREEN LIMITED, ,UGREEN Singapore- UGREEN GROUP (SINGAPORE) PTE. LTD,and UGREEN Germany- UGREEN Group GmbH) hereinafter referred to as "UGREEN" or "We", ), sincerely thank you for trusting us with your personal information. Our commitment is to safeguard the privacy of your personal data, ensuring full compliance with legal requirements in doing so. Therefore, we have prepared this UGREEN NAS Privacy Policy (hereinafter referred to as "this Policy") to help you fully understand how we collect, utilize, share, secure, and store your personal information, and how you can effectively manage your data while using our products and services to make more informed decisions.

This Product Privacy Policy ("Privacy Policy") applies to UGREEN NAS and  the applications we provide for use with UGREEN NAS，including mobile apps, desktop apps, TV apps and WeChat apps.

This Privacy Policy describes how Ugreen collects, uses, shares, secures, protects and stores your personal information in order to effectively manage your data to make more informed decisions when using our NAS and NAS application.

The use of information collected through our Products shall be limited to the purpose of providing the service for which our Customers have engaged Ugreen NAS. We maintain a separate privacy policy with respect to our website. To view our Website Privacy Policy, click here.
 

We urge you to thoroughly read this Policy, paying particular attention to the boldfaced sections, and confirm your complete understanding and agreement before using our products or services.

In addition to this Policy, we may also use real-time notifications (such as pop-ups and page alerts) and feature updates to explain the objectives, extent, and use of the collected information. These real-time notifications and updates form an essential part of this Policy and have the same legal effect. We aim to define all terms used in this policy in a clear, accessible manner for better comprehension. For inquiries, feedback, or suggestions regarding this Policy, please reach out to us using the contact details provided at the end of Section10 of this Privacy Policy should you have any questions, comments or suggestions about this Policy.

By accepting this Policy, you acknowledge the features of UGREEN NAS and consent to the necessary collection of personal data to facilitate the operation of these features. We will process such information for the features or services you select, or as required by law, upon your activation or use of UGREEN NAS. Apart from the essential data needed for UGREEN NAS's core functions and services, and information mandated by legal requirements, you reserve the right to opt-out of additional data processing. Be aware, however, that this may limit access to certain features or services.

 

This Policy will help you understand:

  1. Applicable Scope
  2. How We Collect and Use Your Personal Information
  3. Use of Cookies and Other Similar Technologies
  4. How We Store and Protect Your Personal Data
  5. How We Share, Assign, and Disclose Your Personal Information
  6. How to Exercise Your Right to Manager Personal Information
  7. How We Process Minors' Personal Data
  8. How Your Personal Information is Transferred Globally
  9. Policy Updates
  10. Contact us

Appendix

  1. Appendix for the European Economic Area (EEA)
  2. Appendix for Singapore
  3. Appendix for Japan
  4. Appendix for California (United States)

 

  1.       Applicable Scope

For the purposes of this agreement, "UGREEN NAS" encompasses the products and services accessed and used via the UGREEN Client, websites, UGREEN software development kit (SDK) for third-party websites or apps, application programming interfaces (APIs), mini-programs, and any new products and services resulting from technological advancements (collectively "UGREEN NAS"). Variations in features may exist among different UGREEN NAS versions. We collect and process your personal information in accordance with this privacy policy unless otherwise specified by separate policies of other UGREEN NAS versions. In cases where other UGREEN NAS versions have separate policies, those policies shall also apply. In the event of any conflicts between this Policy and those of other UGREEN NAS versions, the latter shall control. Please be aware that certain search paths and operations may differ across UGREEN NAS versions, and should be considered in the context of the actual usage.

Except for the activities that the information would be collected and used for in this Policy, this Policy does not cover third party services, and such third parties are responsible for describing how they collect and use your personal information.

 

  1.       How We Collect and Use Your Personal Information

We collect and use personal information provided by you, generated during your use of UGREEN NAS, or obtained from third parties with your consent. This is done in order to satisfy your use of UGREEN NAS, communicate with you, and improve or optimize our products or services. As our offerings evolve, we might alter our products or services. Should we use your information for purposes not covered in this Policy, or use information collected for specific purposes for other uses, we will inform you and seek your consent, except where legal grounds or justifications exist for processing your data without consent. See the UGREEN NAS Personal Information Collection Check list for an overview of the personal data we gather.

  1. Contexts for Collecting Personal Data
  1. Registration and Login

Throughout the use of your NAS device, UGREEN has no access to your photos, documents, videos, etc. stored on your NAS device. Your data can only be accessed by you personally and your friends who accept your sharing.You can log in with your created local account (excluding official UGREEN Cloud website). The local account is divided into an administrator account and a non-administrator account; if you use the local account , all data is stored locally on your NAS device and your cell phone (or computer), UGREEN does not collect any personal data of you. You may also log in to UGREEN NAS through a local account, during which none of your personal information will be collected. We shall collect and process your personal information under this Policy if required in other circumstances.

If you encounter difficulties recalling your UGREEN NAS login credentials, you can utilize the password retrieval feature. For enhanced account security, we may request identity verification through one of four methods: your UGREEN Cloud account details, device information, local account, and password, or the device sharer's account information.

When you log in to UGREEN NAS on your app, go to the home page, and scan the QR code to log into the TV/PC client or to identify your NAS device, we will invoke the sensor information of your mobile device (such as direction sensor, rotation vector sensor (underlying physical sensors, including accelerometer, magnetometer, and gyroscope), and light sensor) to automatically adjust the direction and light of the scanning interface, thereby improving the convenience and accuracy of scanning. Please understand that device sensor data alone does not involve any personal information and cannot be combined with other information to identify a specific natural person.

  1. UGREEN Cloud account

When logged in with a local account, if you need to use the UGREENlink service, Configuration Backup and Restoration, or the SMS alert function for important NAS device information, you need to bind and use a UGREEN Cloud account to register and log in. At this time, you need to provide your phone number (for users in mainland China) or email (for users in other countries or regions), along with additional identification information (such as a profile picture and nickname). This enables us to assist with the registration process, enhance your account details, maintain account security, and support account recovery. We may link the basic information you provide to your UGREEN NAS device and send important device notifications via SMS or email. Registration or login to UGREEN NAS is contingent on this information.

  1. Bind device

To successfully bind and manage your UGREEN NAS device, we need to collect the following information when you bind the device: UGREEN NAS Device model, device serial number SN and MAC address, IP address, UGREENlink ID (if you enable the UGREENlink feature) and your customized device name, device system status (online/offline/sleeping), device holding role (owner/sharer), and warranty expiration time (visible only to administrators). Collecting this information is to assist you in device binding, identifying your device, and associating it with your account. This ensures you can inquire and manage the devices you have bound with your account. This enables you to monitor the status of your device in real time and ensures that the management rights of the device are allocated appropriately. For device administrators, we also gather the device's warranty expiration date to provide prompt warranty expiration reminders.

  1. Login History and Trusted Device Management

①To protect your account against unauthorized access, swiftly identify and address abnormal activities, and safeguard against security threats, we collect the following login history details when you access UGREEN NAS:

1)  Login Time: Recording the precise login times, accurate to the second;

2)  Operation Record: Documenting your account logins and unbinding actions;

3)  Location Information: Determining your login city by analyzing and identifying your IP address;

4)  IP Address: Used to pinpoint the login network's location (accurate to city);

5)  Operating System: Identifying the operating system used during login, such as iOS, Android, macOS, Windows;

6)  Access Method: Determining whether access to UGREEN NAS is via the website or other clients.

②We permit the setting of "trusted devices" to bypass repeated verification for easier and more secure login on these devices. This feature simplifies the login process while maintaining security and ease of use.

1)  Collection of Login Details: To improve account security, we record the device model and name, login location (identified by IP address, accurate to city), and your most recent login time. This helps us promptly verify who is logging into the account and take the necessary security precautions.

2)  User Management: You can review your login history and trusted device list, and are entitled to remove any suspicious devices. Should you detect any unusual activity, we advise changing your password and removing suspicious devices to ensure account security.

Trusted Device Information Collection Aims to:

  1.         Enhance Account Security: By monitoring login history, we effectively monitor for and prevent unauthorized access, maintaining account security. We can take prompt action, including by notifying you and taking further precautions, whenever our system detects any unusual login attempts or security threats.
  2.         Manage Trusted Devices: You are entitled to manage your trusted devices, minimize verification on frequently used devices, and effortlessly delete any suspicious or outdated devices from our system.
  1. Ticket

The "Ticket" feature is available for technical assistance at any time while using UGREEN NAS. To provide optimal support, we may collect and use data such as your: UGREEN NAS device's serial number, device model and system, client model, WeChat ID, and other access methods to UGREEN NAS(such as via LAN or wireless network). This information aids in understanding your product usage, allowing us to offer tailored technical support and solutions. Our primary aim in collecting this data is to help users identify and resolve technical issues effectively. We warrant that this information is solely utilized for addressing your technical issues related to our products and services. 

  1. LAN Device Search via find.ugnas.com

When you use the WebFind service on find.ugnas.com to search for and activate LAN devices, we collect device-specific data including the device name, IP address, Mac address, serial number, operating system version, model name, and status. This data ensures accurate and efficient identification of LAN devices for your convenience.

  1. UGREENlink Services

Accessing UGREENlink services requires an initial login to your UGREEN Cloud account. Upon login, you may opt to activate the UGREENlink feature for quick and remote connection to your UGREEN NAS device. To provide this feature, we will collect the product serial number, IP address, and routing port of your UGREEN NAS device. These details are essential for establishing a secure connection and optimizing user experience. Serial numbers help ensure precise and secure linkage to your UGREEN Cloud account, enabling access to UGREENlink services. We gather your IP address and routing port information when you use UGREENlink features to facilitate remote connectivity to your device, allowing you to access and manage your UGREEN NAS device from afar. In addition, your UGREENlink or DDNS domain name will be transmitted to a third-party certification authority, Let's Encrypt or ZEROSSL, to generate an SSL certificate in order to ensure the security of the connection with your Ugreen Cloud via HTTPS. For details about on how Let's Encrypt and ZEROSSL use your data, please refer to the privacy policies of Let's Encrypt and ZEROSSL. Please note, that this information is only collected for UGREENlink features. If you choose not to use UGREENlink features, we will not collect or use this information for the aforementioned purposes.

When you enable our UGREENlink service in a LAN environment, we will collect some information on your device. Such information includes IPv4 address, IPv6 address, MAC address, DDNS address, device status information (whether the device has been initialized or whether it is currently online), WOL (Wake-on-LAN) switch status, device hostname, and device boot time. The abovementioned information is collected to ensure a better connection and access experience when you access the device in a LAN environment.

  1. Technical Support

When seeking assistance from our technical support team, we may collect the following information:

①Device Information: This includes your device SN number, UGREEN NAS device system version, network conditions (including your IP address and network connection status), operational logs (including system activities and logs of user-initiated system operations, and) client information (including operating system type and version, and software version information).

②Personal Files in UGREEN NAS Devices Our technical support team may access your personal files stored on UGREEN NAS devices only with your explicit authorization and after granting the appropriate permissions:

This information is collected for the following purposes:

①Efficient Technical Support Services: By gathering device information, we can swiftly identify and resolve issues, providing you with precise technical support.

②Specific User Permissions: Initially, our technical support staff will request general user permissions to access device information. This ensures that our access to your device is limited to what is necessary only.

③Comprehensive Diagnostics: For complex technical issues, additional permissions may be requested with your consent. This involves creating and providing an administrator account for the technical support team to access. Access to personal files is only permitted under these specific circumstances.

  1. User Experience Survey (Excludes Mainland China Users)

UGREEN may invite you to participate in user experience surveys to continually optimize our products and services, aiming to deliver a more personalized user experience.

①Email Address Collection: We collect your email address to distribute survey questionnaires, helping us understand your real experiences and feedback regarding UGREEN NAS. Participation is voluntary, and you decide whether to provide this information.

②Survey Distribution: Upon your agreement to participate, we may send surveys to your provided email address. These surveys help us collect your usage experiences, preferences, and suggestions for UGREEN products, informing our product improvements and optimizations.

③Marketing Information: In addition to surveys, we may also send marketing communications to your email. However, we will send those only after obtaining your explicit consent.

Prior consent will be sought before conducting any user experience surveys or sending marketing information via email. We warrant that no surveys or marketing materials will be sent without your explicit agreement.

  1. Independent and Third Party Services

UGREEN NAS contains information or links we have legally obtained, as well as other independent services we are licensed to operate. These services may be presented as separate features within UGREEN NAS (such as the UGREEN NAS Application Center). UGREEN NAS may also integrate or include links to third party content. We reserve the right to add, reduce, or adjust the content, form, and specific sectors within independent services at any time to expand our service offerings or optimize user experiences. While we will notify users of these changes in advance, some modifications may be implemented immediately under certain circumstances.

You may activate and use the above independent services and features via UGREEN NAS. You may be required to enter into additional agreements or accept separate terms between you and the service provider when using certain independent services or features. The primary service provider for independent services can be determined through the independent service agreements or information disclosed within such services. When necessary, we will make these agreements or terms available for you to review in a reasonable manner. Your use of the above services shall be deemed as your agreement and understanding of the associated agreements and rules.

Some services or features in UGREEN NAS may be provided by third parties either independently or in partnership with us. Such services may require separate user agreements, privacy policies, or other binding rules. Carefully review all agreements and rules (if any) before using third-party services, and ensure you fully understand and agree with them, assessing any risks involved. Exercise judgment and assess any potential risks when using third party websites or applications. You shall independently resolve any disputes, damages, or losses arising from the use of third party services with the third parties concerned. UGREEN NAS shall not be held liable for any direct or indirect damages caused by third parties.

The APIs of third-party cloud storage services (Baidu Cloud, OneDrive, Google Drive) have been integrated to Ugreen, enabling users to upload files to third-party drives or download files stored on third-party drives to Ugreen. To use this feature on Ugreen, users need to set corresponding permissions for third-party cloud storage services. Otherwise, if users deny such permissions, users aren’t able to use the third-party cloud storage services for file uploads and downloads. Read and write permissions are required for file migration and management between Ugreen and third-party cloud drives. Those permissions are only required for file uploads, downloads, and synchronization, and do not involve the specific file content. Except for those permissions, Ugreen does not share users’ personal information with third-party cloud storage service providers. Users can choose whether to mount third-party cloud storage services to Ugreen. If not, users can still use other services and features provided by Ugreen.

Be aware that some third parties may use your account ID for data collection and processing. The third party service provider shall be responsible for the data collection, storage, use, and transmission. UGREEN is not involved in the processing of such data, nor will it process, access, control, or modify this data. Please choose and use third party services carefully, as your personal information and data security will be subject to the third party service provider's terms and policies when using such services.

We recommend consulting with legal experts or professionals before enabling any third party service should you have any concerns regarding the third party service provider's agreement or terms. UGREEN NAS may not be able to directly notify you of any changes to third party agreements or terms. Therefore, we recommend regularly reviewing the agreements or terms for any third party services you use to ensure your rights are protected.

  1. Operation and Security

To ensure the smooth operation and security of our products and services, and to protect the legal rights of users, the public, and ourselves, we may collect the following information:

①For secure and efficient software and service operations, we collect your hardware model, operating system version, device identifiers (Android includes IMEI/MEID, AndroidID, OAID, IMSI, SIM card details, GAID, Hardware SN; iOS includes IDFV, IDFA; identifier validity, reset capability, and acquisition methods vary), Network Device Hardware Address, hardware SN, IP address, WLAN access points, Bluetooth, base stations, software version, network access mode and quality, operational, usage, and service log data.

②Your account, device, and service log information may be used and shared with our affiliates and partners for account security assessments, identity verification, violation detection, security incident prevention, and to record, analyze, and address such violations.

③We may collect error log data in the event of unusual errors in UGREEN NAS to analyze and help resolve these issues and assist you in addressing such issues.

  1. Configuration Backup and Restoration

To preserve your device settings, you can back up your configurations using the "Configuration Backup and Restoration" function. When you repair your device or carry it from the original country or region to use abroad, you can actively restore your backup data. For this purpose, we need to collect and use the following setting information from you:

①Connectivity and Access: Users and user groups (permissions and advanced settings), file services, device connection data (UGREENlink, DDNS, portal settings), end devices, domains, and LDAP;

②General Settings: Time and language, notification, network, security, and indexing services;

③System Services: System updates, resets, configuration backups, and restorations.

  1. Personal Information Processing Pursuant to the Law

We may collect and use your personal data pursuant to applicable laws under the following legal circumstances:

  1. With your consent;
  2. For contract fulfillment as requested by you;
  3. To comply with legal obligations such as those for anti-money laundering, anti-terrorism, anti-telecommunications fraud, and real-name management;
  4. The request is directly related to national defense and security;
  5. Whenever necessary in response to public health emergencies, or to protect the life, health, or property of a natural person in emergencies;
  6. For criminal investigations, prosecutions, trials, or executing court judgments;
  7. When you publicly disclose your personal data;
  8. When the data is sourced from legally disclosed information, including legitimate news reports and government disclosures;
  9. For maintaining the security and stable operation of our products/services, including fault detection and resolution;
  10. Any other circumstances provided by law.

Please note, in scenarios from (2) to (10) above, we may process your personal data in accordance with applicable laws without requiring your consent.

  1. Use Permissions

UGREEN NAS may request certain permissions to provide services. Rest assured that UGREEN NAS will not activate these permissions by default. Only if you approve and confirm to grant those permissions will UGREEN NAS use them to collect your data, which will only be used in the necessary contexts specified. It is worth noting that granting UGREEN NAS a specific permission does not necessarily mean your data will be collected. Although you have granted such permissions to UGREEN NAS, your data will only be collected under lawful, valid, and necessary circumstances. Refusing to grant permissions may lead to the unavailability of specific features reliant on said permissions, but that will not affect you using other UGREEN NAS features. For more information on permissions and their uses, refer to the UGREEN NAS Permission Application and Usage Description.

  1.       Use of Cookies and Other Similar Technologies

Cookies and device identifiers are commonly utilized across the Internet. We may use such technologies to store cookies or anonymous identifiers on your device when accessing our platform or services, allowing us to collect and identify data during your use of our product. We warrant not to use cookies for any purposes other than those stated in this policy. Cookies and similar technologies are primarily used to facilitate product and service usage, enhance security and efficiency, improve login and response speed, and provide a more effective access experience. Most browsers allow users to delete browser cache data, including cookies. You can delete cookie data in your browser settings when using UGREEN NAS on the web. However, deleting cookies may render cookie-dependent features or services unavailable.

  1.       How We Store and Protect Your Personal Data
    1. Data Retention Period

Your personal information will be retained only for the duration necessary to fulfill the purposes outlined in this policy when using our services (unless a longer retention period is required or permitted by law). If you wish to delete your personal data, please contact us using the contact information provided in Section 10 of this Policy. Following the necessary retention period, we will delete or anonymize your personal information, except where legal obligations mandate otherwise.

Date Retention Criteria:

  1. The length of time we maintain an ongoing relationship and provide UGREEN NAS products and services to you (such as the duration of your UGREEN Cloud account or ongoing use of our products);
  2. Whether the information is modified by the account owner, or deleted by users through their accounts;
  3. Legal obligations to retain data (for example, certain laws may necessitate retaining your transaction records for a specific period before deletion);
  4. Our legal team's recommendations for data retention (such as considerations related to contract performance, dispute resolution, legal validity, litigation, or regulatory investigations).
    1. Data Residency

Generally, personal information collected and generated within the People's Republic of China is stored in the People's Republic of China, but as UGREEN NAS offers global services, we may transfer your personal information to our affiliates outside China. For more information, refer to "8. How Your Personal Information is Transmitted Globally".

  1. Security Measures

We prioritize the security of your personal information and adhere to prevailing information security standards. Our aim is to remain at the forefront of industry security practices. Our security strategy includes advanced security technologies such as encrypted transmission, secure data storage, intrusion detection, firewall protection, and regular vulnerability scanning to safeguard your data. Beyond technical solutions, we implement comprehensive management systems to bolster information security. This includes staff training in data protection and meticulous scrutiny and improvement of all data processing and storage procedures. Recognizing that no system is infallible, we continuously identify potential risks and implement precautions to mitigate the likelihood of information leaks, destruction, misuse, unauthorized access, disclosure, or alteration of your personal information. In the event of a security incident, we have established protocols and response mechanisms to promptly notify affected users, rectify security vulnerabilities, and take steps to prevent future occurrences.

  1. Your information is collected and used in accordance with industry-standard security practices, and you will be informed of the purposes and scope of data use through our user agreement and privacy policy.
  2. Our network services employ encryption technologies, such as transmission security protocols, to protect your data during transmission.
  3. Your personal information is encrypted and stored using advanced encryption and isolated through state-of-the-art technology.
  4. When processing personal information, such as when disclosing personal information and measuring the degree of association, we apply data desensitization techniques, including substitution and encryption-based methods, to enhance the security of any personal data we process.
  5. Our stringent data access control and multiple identity authorization systems are designed to prevent misuse of personal data and ensure compliance with regulations. Staff authorized to access personal information undergo identity verification, and access control measures, and sign confidentiality agreements, ensuring only authorized employees have access to your data.

While we implement robust security measures, we acknowledge that no system can guarantee absolute security. As such, we cannot promise complete data security, especially in instances beyond our control. Please be aware that despite our best efforts, security issues beyond our control, such as malicious attacks, may occur when using our products and services.

  1. We appreciate your cooperation!

Despite implementing these effective measures and complying with legal standards, we cannot assure the security of your personal information when transmitted over unsecured channels. Therefore, we strongly encourage you to take precautions to protect your personal information, including without limitation, the use of complex passwords, regularly changing your password, keeping your account password confidential, and helping us maintain the security of your account and personal data.

  1. Resolving Information Security Incidents

We have established emergency response plans for cybersecurity incidents. Should a personal information security breach occur, we will promptly activate these plans and assemble an emergency response team to identify the cause, minimize losses, and report to authorities as required by law. Additionally, we will inform you about the basics of the security incident, its potential impacts, our response plans, suggestions for mitigating risks, and any remedial measures we can offer. Communication will be through the contact information we have, such as notifications on our platform, messages, calls, or emails.

  1.       How we share, assign, and disclose your personal information
    1. Application Programming Interfaces (API) and Software Development Kits (SDK)

To guarantee the secure and stable operation of our products and services, UGREEN NAS incorporates software development kits (SDKs)and Application Programming Interfaces (APIs).When using products and services supported by these SDKs/APIs, third-party SDKs/APIs may collect and process your personal information. We perform security monitoring and assessments of third-party SDKs/APIs and adhere strictly to legal and regulatory requirements to safeguard data security. To maximize the protection of your personal information, we urge you to thoroughly understand the privacy policies of these third-party SDKs/APIs before use, as these entities are solely liable for your data under their respective privacy and data protection policies. This policy does not cover third-party products or services that you may access or initiate. We are not liable for the collection, use, and processing of your personal information by these third parties when you utilize their products or services. If you are concerned about the risks associated with these SDKs or APIs, we advise discontinuing their use and contacting us promptly. For circumstances involving UGREEN NAS's use of third-party SDKs/APIs for personal information processing, please refer to the UGREEN NAS Third-Party Personal Information Sharing List.

  1. Sharing

Your personal information will not be shared with any entities other than UGREEN or its affiliates, except under the following circumstances:

  1. We receive your or your guardian's explicit authorization or consent.
  2. Judicial or administrative agencies demand disclosure as part of legal proceedings;
  3. We engage in legal action or arbitration against a user to protect our legal rights;
  4. Such sharing is necessitated by the service agreement or usage rules between you and UGREEN;
  5. To prevent infringement of the legal rights of UGREEN, its affiliates, users of our service, and the public to the extent permitted by law;
  6. The sharing complies with agreements made between you and third parties.
  7. The information is utilized for academic research purposes.
    1. Assignment

We will not transfer your personal information to any company, organization, or individual outside of UGREEN's affiliates, except under the following circumstances:

  1. With your express prior authorization and consent;
  2. To comply with legal obligations, legal proceedings, mandatory government directives, and court orders;
  3. In cases of mergers, separations, bankruptcy liquidation, or acquisition/sale of our or our affiliates' business, your personal information may be transferred as part of the transaction. We will ensure confidentiality during the transfer and require the successor entity to adhere to this privacy policy, or otherwise, seek your reauthorization.
    1. Disclosure

We will only publicly disclose your personal information under the following circumstances:

  1. 1. With your express prior consent;
  2. 2. In compliance with laws, legal proceedings, lawsuits, or government orders.
    1. Exceptions to Obtaining Your Consent when Sharing, Assigning, or Disclosing Your Personal Data

Please be aware that in certain instances, we may share, assign, or disclose your personal data without prior authorization or consent:

  1. The request is directly related to national defense and security;
  2. The request is related to public security, public health, and other material public interests;
  3. In circumstances directly involving criminal investigations, prosecutions, trials, or court order execution;
  4. To protect vital legal rights, such as the life and property of the data subject or other individuals, when obtaining consent is not possible;
  5. If the personal data has been publicly disclosed by the data subject;
  6. Personal data obtained from legally disclosed information sources, including without limitation news reports, government information disclosure, and other legal channels.
  1.       How to Exercise Your Right to Manage Personal Information
    1. When you register or log in using a local account, all data is stored on your UGREEN NAS device and your mobile phone (or computer). We do not collect any of your personal data. At this time, to facilitate the management of your information, you can perform the related operations by following these paths:
  1. Accessing Path: Profile picture - Homepage (access to Profile picture and email) or Control Panel - User Management (access to Profile picture, username, role, email, etc.)
  2. Correction Path: Profile picture - Homepage (for editing Profile picture and email) or Control Panel - User Management (for editing Profile picture, username, role, email, etc.)
  3. Change or Withdraw Your Consent Authorization:

① Path to change the scope of related permission applications and usage: Personal Profile picture - Privacy Management - System Permission Management.

② Path to withdraw privacy policy authorization on mobile devices: Personal Profile picture - Privacy Management - Privacy Statement - Withdraw Consent.

  1. Deletion Path: Log in with an administrator account, go to Control Panel - User Management to delete a user, or go to Control Panel - Update and Restore to reset the device to factory settings (local accounts are stored on the device, so the device administrator can manage and delete local accounts, or even reset to factory settings to delete all user accounts).
    1. When you bind and use a UGREEN Cloud account for registration and login, we ensure that you can exercise the following rights regarding your personal information:
  1. Accessing Your Personal Information

Official Website Online Account Path: Home page - account and security (access to profile picture, username, password, phone number, email)

For information not accessible through these methods, you can contact us anytime using the details in Section 10 of this Policy. We will respond to access requests within 15 business days after verifying your identity.

  1.      Correcting Your Personal Account Information

Official Website Online Account Path: Home page - account and security (modify profile picture, username, password, phone number, email)

For information not amendable via these methods, contact us anytime using the details in Section 10 of this Policy. We will respond to correction requests within 15 business days after verifying your identity.

  1.      Modifying Authorization Scope or Withdrawing Consent

①To change authorization scope for permissions: Profile picture - privacy management - system permission management.

②To withdraw consent for the privacy policy on mobile: Profile picture - privacy management - privacy statement - withdraw consent.

③Rejecting marketing or withdrawing the consent for marketing (not applicable to users in the Chinese Mainland): We shall only send marketing information under applicable laws and with your consent, and you have the right to require us not to use your personal information for marketing. You may unsubscribe from our emails according to the unsubscribe guidelines shown in such emails for rejection and withdrawal.

Following the withdrawal of consent, we will cease processing the related personal information. However, your withdraw of consent will not affect the processing of personal information previously conducted based on your authorization. If you encounter issues during this process, contact us anytime using the details provided in Section10 of this Policy.

  1.      Deleting Your Personal Information

You can delete your information as follows:

To delete device information:

Official Website Online Account Path: UGREEN NAS devices - unbind device.

If we process your personal information unlawfully, collect or use it without your consent, or if you seek deletion due to account closure and cessation of our product or service use, you may request the deletion of your personal information. Contact us using the information in Section10 of this Policy at any time. We will address your deletion request within 15 business days. Upon deletion, your personal data will no longer be used. However, immediate deletion may not occur to comply with legal or policy requirements or to maintain necessary data for normal operations. We will store or back up your data for the required period, after which it will be permanently deleted.

  1.      Account Closure

You have the right to close your UGREEN Cloud account using the following methods:

https://web.ugnas.com/account/login/#/login

Home page - account and security - close this account;

For additional assistance, contact us using the information in Section10 We will process your account closure by deleting your personal information associated with the registered cellphone within 15 business days after verifying your identity.

  1.      Obtaining a Copy of Your Personal Information

You are entitled to obtain a copy of your personal information. To request this, please use the following method:

Application Email: ugreennascss@gmail.com

(7) Constraint-based Information System Automated Decision-Making

Certain functions involve decisions made by automated systems, including information systems and algorithms. If you believe these automated decisions significantly impact your legal rights, you can request explanations or corrections, and we will provide appropriate solutions. For inquiries, contact us at ugreennascss@gmail.com.

(8) Response to Your Requests

For security, you may need to submit a written request or provide additional identification. We may ask you to verify your identity before processing your request.

We aim to respond within 15 business days.

Reasonable requests are typically processed free of charge. We reserve the right to refuse requests that are unjustifiably repetitive, technically burdensome (such as by necessitating the development of new systems or fundamentally amending current practices), infringe on others' legal rights, or are impractical (such as requests involving data on backup tapes).

Pursuant to applicable law, we are unable to accept requests under the following circumstances:

①The request involves the personal information controller's legal obligations;

②The request is directly related to national defense and security;

③The request is related to public security, public health, and other material public interests;

④The request is directly related to a criminal investigation, prosecution, trial, or enforcement of a judgment;

⑤If the personal information controller has evidence of the request being made in bad faith or as an abuse of rights;

⑥To protect vital legal rights, such as the life and property of the data subject or other individuals, when obtaining consent is not possible;

⑦When responding to a request made by a subject of the personal information will materially infringe upon the legal rights of the subject of the personal information or other individuals or organizations;

⑧A commercial trade secret is concerned.

This Policy does not create, extend, or modify rights for data subjects and consumers in mainland China, Hong Kong, China, the European Union, any U.S. state (including California), or UGREEN's obligations unless otherwise required by the GDPR, CCPA, or other privacy laws.

 

  1.       How We Process Minors' Personal Data

Our products and services are primarily intended for adult users. If you are a minor under the laws of your country or region, please ensure that your parent or guardian reviews this Policy thoroughly. We require that you use our services or share information with us only with the explicit consent of your parent or guardian.

We are committed to the protection of minors' personal information. If you are a parent or guardian, please ensure that any child under your care uses our services with your authorized consent. For inquiries regarding a child's personal information, please contact our dedicated personal information protection department. If you are considered a minor under the laws of your area, it's important to review this policy with your guardian before using our product/service. Please make certain that you have your guardian's explicit consent both for using this product and for sharing your personal information with us. Once a child's personal data is collected with parental consent, we will use or disclose it only as explicitly agreed by the parent or guardian, in compliance with applicable laws, or when necessary for the child's protection. If a guardian believes we have collected a minor's personal information without consent, please contact us at ugreennascss@gmail.com, and we will delete the relevant data promptly upon request.

  1.       How Your Personal Information is Transmitted Globally

8.1. As of now, we have deployed servers in Hong Kong (China), Singapore, Germany, the United States, and the Chinese Mainland respectively. The server in Hong Kong serves as a data center and is only used to help you find your home country/region. The system will automatically assign you the nearest server based on your country/region.

8.2. Specifically, after registration, UGREEN will transmit the home country/region to the Hong Kong server. When you enable the UGREENlink feature, your UGREENlink ID (a nickname you assign to your device) will be transmitted between the server nearest to the location where a request is made and the Hong Kong server. Subsequently, HONG KONG UGREEN will determine your country/region, and assign you to the server in your home country/region. These data processing activities are all aimed at helping you access your device in an efficient manner from all over the world when you travel globally.

 

  1.       Policy Updates

We may periodically update this policy. Without your explicit consent, we will not reduce your rights under the current Privacy Policy. Any changes to this policy will be posted on this page. For significant updates, we will inform you through push notifications, pop-ups, emails, etc., and seek your consent again.

The Ugreen NAS device can be connected and used by multiple users at the same time, but only the administrator account has the full control over the device. The administrator controls the purpose, scope, privacy policy, and updates of the device information, and its decisions directly affects all non-administrator accounts under the same device. Please note that we are not liable for any issues or potential impacts that may arise to non-administrator users as a result of any update decided by the administrator.

  1. Contact us
    1. For any inquiries, comments, or suggestions regarding this agreement or our services, please reach out to us using the contact details provided below.
  1. Contact us through the "Help Center - Contact Us" feature within UGREEN NAS;
  2. Our dedicated Personal Information Protection Officer can be contacted at: ugreennascss@gmail.com
  3. You can also contact us by phone.
    Contact Numbers and Business Hours:

(US)+1 (888) 820-8830    Mon-Fri 9:00-17:00 PST 

(DE)+49 800 989 8988     Mon-Fri 9:00-17:00   

  1. Contact us by mail at the following address:

Registered Addresses: 108 WEST 13TH ST WILMINGTON, DE 19801, USA County of Delaware

  1. To ensure efficient handling of your inquiries and timely feedback, please provide proof of identity, valid contact information, written requests, and relevant evidence. We aim to process your request within 15 working days after verifying your identity.
  2. If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request.


Appendix

  1. Appendix for the European Economic Area (EEA)

For users in the European Economic Area (EEA) or the UK, this Section applies in addition to the terms and conditions specified herein. America Ugreen Limited is the Controller of your data under GDPR.

  1. Data Subject Rights

As users in the European Economic Area (EEA) or the UK, you are entitled to the following rights regarding the personal data we process as a personal data controller:

  1.      Right to Data Access/Portability: You have the right to access your personal information held by us and may request that such information be provided to you so that you can transfer it to other service providers;
  2.      Right to deletion: You may request the deletion of your personal data held by us under certain circumstances (such as where the data is no longer necessary for the purposes for which it was initially collected);
  3.      Right to Object to Processing: You have the right to object to our processing of your personal data and require us to stop doing so and/or stop sending you instant marketing messages;
  4.      Right to Correction: You have the right to require us to correct any inaccurate or incomplete personal data;
  5.      Right to Restrict Processing: You have the right to require that we restrict the processing of your personal data under certain circumstances (for example, if you dispute the accuracy of the data we hold or if you believe the processing is unlawful).

To exercise these rights, please reach out to us using the contact information provided in Section10 hereof. We will review and respond to each request in accordance with applicable data protection laws.

If you have any additional questions regarding our use of your personal data, please direct your inquiries to the contact person specified in Section10 hereof. Please note that we may request further information from you to verify your identity and ensure your entitlement to access your personal data.

You also have the right to file a complaint with a data protection agency. For more details, please contact your local data protection agency.

  1. Legal Basis for Processing Personal Data

We process your information in a lawful, transparent, and fair manner. Depending on the particular personal data and context, UGREEN may rely on various legal grounds for processing personal data as a controller in areas like the EEA and UK:

  1.      Contractual necessity: When we enter into a contract directly with you, we process your personal data as necessary to prepare, execute, perform, and manage the contract;
  2.      Specific withdrawal of consent: We require your prior consent before using Cookies to show advertisements and analyze customized advertisements sent by our partners, or analyze your use of our website. You are entitled to withdraw your consent at any time via the Cookie management tool in Cookie Settings.
  3.      Required for compliance with our legal obligations: We process your personal data based on legal obligations to comply with EEA laws, codes of practice, guidelines, and rules that are applicable to us, and to respond to requests from or other communications with the competent public authorities, governments, judicial, or other regulatory agencies in the EEA. This includes detecting, investigating, preventing, and stopping fraudulent, harmful, unauthorized, or illegal activities (Fraud and Abuse Detection) and complying with privacy laws;
  4.      Protecting your material interests or those of others: We process some personal data to protect material interests and to identify and prevent any illegal activities that affect material interests and public security, including child sexual abuse data; and
  5.      We may process your personal data for the following purposes to safeguard our (or others') legal rights unless such purposes are secondary to your personal information protection or fundamental rights and freedoms:

① Entering into and performing contracts with the account owner/distributor providing our products or services to you (including issuing bills, complying with contractual obligations, and related management, and support);

② Developing, testing, improving, and troubleshooting our products and services;

③ Ensuring the security and integrity of accounts, activities, products, and services, which involves detecting and preventing malicious activities and violations of our terms and policies, and preventing and addressing security threats;

④Distributing marketing communications, advertisements, or promotions about our products and services;

⑤Complying with laws, codes of practice, guidelines, and regulations applicable outside the EEA, and responding to requests from non-EEA public authorities, government, judicial, or regulatory agencies, and other communications to fulfill our corporate social responsibilities, protect our rights and assets and those of our clients, resolve disputes, and perform agreements.

  1. International Data Transfer

UGREEN operates globally, which may necessitate transferring, storing, or processing your personal data in locations outside the country or region where the data was initially collected.

For data transfers from the European Economic Area (EEA) and the UK to other countries or territories, please note that the level of data protection in some destinations may not be considered adequate by the European Commission. The laws in these countries or regions may not offer the same rights as those in your location, or there may be no specialized dedicated privacy regulators to address potential complaints. Nevertheless, we will employe various legal processes, including, without limitation, having signed the standard contract clauses issued by the European Commission between America Ugreen Limited and the affiliates in your location (such as the Standard Contract Clauses issued by the European Commission under the Commission Implementing Decision 2021/914) to ensure the same protection of your data in the overseas destinations as that in the EU.

Regardless of the data storage location, UGREEN commits to processing it in accordance with this policy and pursuant to applicable legal requirements, and implementing contractual or other measures to secure your personal data. Specifically, for data transfers of users from the EEA or UK users to other countries or regions not recognized by the European Commission as having adequate data protection, we will adhere to the European Commission's standard contractual clauses for the transfer. For more details, please feel free to contact us.

 

  1.     Appendix for Singapore
    1. For the purposes of our collection, use, and disclosure of your personal data, please refer to Section 2 (How We Collect and Use Your Personal Information).

 

  1. By accepting this Policy, you consent to the cross-border transfer of your information to any country or region where we have data centers or affiliates and, in particular, the locations specified in Section 8 (How Your Personal Information is Transmitted Globally). We shall adhere to data protection standards equivalent to those prescribed by Singapore law, thereby ensuring uniformity in safeguarding measures.
  2. You have the right to access your personal data and know how we use or disclose it, and how we disclose it. You have the right to correct any error or omission in the personal data. You also have the right to withdraw any consent given, or deemed to have been given at any time.
  3. Our designated data protection officer designated pursuant to the Personal Data Protection Act 2012 can be contacted as set out in Section 10 (Contact Us).

 

  1.     Appendix for Japan

For users in Japan , provisions in this section are supplementary to this Policy.

  1. For the purposes of our collection of your personal information, please refer to Section 2 (How We Collect and Use Your Personal Information) for further details.
  2. Unless otherwise required or permitted by applicable laws, we will not process your personal information beyond the scope necessary for achieving the original purpose of use specified herein without obtaining your consent to do so in advance, except as otherwise required or permitted by applicable laws. Please note, however, that we may modify the purpose of processing pseudonymized information for internal data analytics without obtaining your prior consent, as permitted by law.
  3. The categories of personal information specified in Section 2 (How We Collect and Use Your Personal Information) may include sensitive information as defined by applicable laws. We may only process such sensitive personal information would only be conducted after obtaining your explicit consent, except as otherwise required or permitted by applicable laws.
  4. In conducting our business, we will/may need to provide your personal data to our third party service providers, and/or our affiliates or related corporations, and/or other third parties, which may be located in Japan or outside of Japan. For the purposes of our provision of your personal information, please refer to Section 2 (How We Collect and Use Your Personal Information) for further details.
  5. By accepting this policy, you consent to the provision of your personal information to third parties, which may include third parties in foreign countries. Specifically, your personal information would be transferred to and stored in our data center located in Singapore, where the Personal Data Protection Act (PDPA) provides robust protection for personal data by stipulating legal requirements for data collection, use, disclosure and cross-border transfers. For more details about measures taken to protect your personal information, please refer to Section 8 (How Your Personal Information is Transmitted Globally) for further details.
  6. You have the right to access, review, and correct your personal information held by us. You may also withdraw your consent and request the deletion of your personal data under our control. To exercise these rights, please submit a request through our established procedures. We may need to verify your identity and apply relevant administrative fees. For detailed instructions on submitting your request, please refer to Section 10 (Contact Us) of this Policy.

 

  1. Appendix for California (United States)

For uses in California or another U.S. state, the provisions in this section are supplementary to this Policy.

The California Consumer Privacy Act of 2018 , as amended by the California Privacy Rights Act, along with its associated implementing regulations (collectively referred to as the "CCPA"), provides certain rights to California residents regarding their personal information. This section details your rights under the CCPA and explains how to exercise these rights.

  1. Your Personal Information Rights
  1.      Right to Know of the Collection, Disclosure, and Sale of Your Personal Information

California residents are entitled to request that a business collecting their personal information disclose the following:

①categories, purposes, and sources of personal information collected in the past 12 months;

②specific personal information collected in the past 12 months; and

③types of personal information disclosed for commercial purposes in the past 12 months.

You are entitled to submit up to two free, verifiable consumer access or data portability requests to us within a 12-month period.

  1.      Right to Request the Deletion of Personal Information

California residents are entitled to request businesses to delete any personal information they have collected, subject to exceptions as outlined in the CCPA. UGREEN will provide a clear base for any denied requests for deletion.

  1.      Right to Limit Use of Sensitive Personal Information

You have the right to restrict the use of your sensitive personal information for any purpose other than those specified in Section 7027 (m) of the CCPA.

  1.      Right to Opt-Out of the Sale of Personal Information

We do not, nor have we in the past 12 months, sold any personal information we have collected.

  1.      Right to Non-Discrimination

 UGREEN will not discriminate against individuals exercising their rights under the CCPA.

These rights are not absolute, and in some cases, we may be legally required or permitted not to decline your request.

  1. How to Exercise Your Rights

To exercise any of the above rights you may submit a verifiable consumer request to us according to the contact information provided in Section10 of this Policy. Only you or your authorized agent can make a verifiable consumer request related to your personal information. Your authorized agent must submit your written permission and his/her registration filed with the California Secretary of State to make a request on your behalf.

  1. Validating Your Request

To respond to your CCPA request, we need to verify your identity or your authorized agent's authority. If the initial verification is unsuccessful, we may request additional information for verification purposes. Any personal information provided for verification will solely be used for that purpose. For verification, please provide your name, address, phone number, and email address. We will compare this information with what we already hold and may request additional documentation, including identification documents, to minimize fraud risks. We may deny or partially accept certain requests as permitted or required by law. For example, if you request the deletion of CCPA Personal Information, we may retain necessary information for legal purposes, like tax accounting.

California consumers have the right to file a complaint with the California Attorney General's Office under the CCPS. The Attorney General's Office can be contacted via https://oag.ca.gov/contact/consumer-complaint-against-business-or-company or by phone at (916) 210-6276.

Contact us using the methods below, and we will respond within 30 days: Should more time be needed to process your request, we will inform you within the initial 30 days.

 

UGREEN NAS Privacy Policy

Effective Date: May 17, 2024

Last Updated: Aug 29, 2024 |

Welcome to UGREEN NAS and sign up for a global unified account! America Ugreen Limited，along with its affiliates (LULIAN GROUP LIMITED, UGREEN Hong Kong- HONG KONG UGREEN LIMITED, and UGREEN Germany- UGREEN Group GmbH) hereinafter referred to as "UGREEN" or "We", ), sincerely thank you for trusting us with your personal information. Our commitment is to safeguard the privacy of your personal data, ensuring full compliance with legal requirements in doing so. Therefore, we have prepared this UGREEN NAS Privacy Policy (hereinafter referred to as "this Policy") to help you fully understand how we collect, utilize, share, secure, and store your personal information, and how you can effectively manage your data while using our products and services to make more informed decisions.

 

This Product Privacy Policy ("Privacy Policy") applies to UGREEN NAS and  the applications we provide for use with UGREEN NAS，including mobile apps, desktop apps, TV apps and WeChat apps.

 

This Privacy Policy describes how Ugreen collects, uses, shares, secures, protects and stores your personal information in order to effectively manage your data to make more informed decisions when using our NAS and NAS application.

 

The use of information collected through our Products shall be limited to the purpose of providing the service for which our Customers have engaged Ugreen NAS. We maintain a separate privacy policy with respect to our website. To view our Website Privacy Policy, click here.
 

 

 

We urge you to thoroughly read this Policy, paying particular attention to the boldfaced sections, and confirm your complete understanding and agreement before using our products or services.

 

In addition to this Policy, we may also use real-time notifications (such as pop-ups and page alerts) and feature updates to explain the objectives, extent, and use of the collected information. These real-time notifications and updates form an essential part of this Policy and have the same legal effect. We aim to define all terms used in this policy in a clear, accessible manner for better comprehension. For inquiries, feedback, or suggestions regarding this Policy, please reach out to us using the contact details provided at the end of Section12 of this Privacy Policy should you have any questions, comments or suggestions about this Policy.

 

By accepting this Policy, you acknowledge the features of UGREEN NAS and consent to the necessary collection of personal data to facilitate the operation of these features. We will process such information for the features or services you select, or as required by law, upon your activation or use of UGREEN NAS. Apart from the essential data needed for UGREEN NAS's core functions and services, and information mandated by legal requirements, you reserve the right to opt-out of additional data processing. Be aware, however, that this may limit access to certain features or services.

 

This Policy will help you understand:

1. Applicable Scope

2. How We Collect and Use Your Personal Information

3. Use of Cookies and Other Similar Technologies

4. How We Store and Protect Your Personal Data

5. How We Share, Assign, and Disclose Your Personal Information

6. How to Exercise Your Right to Manager Personal Information

7. Specific Clauses of EU General Data Protection Regulation

8. The Right to Privacy in California and Other US states

9. How We Process Minors' Personal Data

10. How Your Personal Information is Transferred Globally

11. Policy Updates

12. Contact us

 

  1.       Applicable Scope

For the purposes of this agreement, "UGREEN NAS" encompasses the products and services accessed and used via the UGREEN Client, websites, UGREEN software development kit (SDK) for third-party websites or apps, application programming interfaces (APIs), mini-programs, and any new products and services resulting from technological advancements (collectively "UGREEN NAS"). Variations in features may exist among different UGREEN NAS versions. We collect and process your personal information in accordance with this privacy policy unless otherwise specified by separate policies of other UGREEN NAS versions. In cases where other UGREEN NAS versions have separate policies, those policies shall also apply. In the event of any conflicts between this Policy and those of other UGREEN NAS versions, the latter shall control. Please be aware that certain search paths and operations may differ across UGREEN NAS versions, and should be considered in the context of the actual usage.

Except for the activities that the information would be collected and used for in this Policy, this Policy does not cover third party services, and such third parties are responsible for describing how they collect and use your personal information.

 

  1.       How We Collect and Use Your Personal Information

We collect and use personal information provided by you, generated during your use of UGREEN NAS, or obtained from third parties with your consent. This is done in order to satisfy your use of UGREEN NAS, communicate with you, and improve or optimize our products or services. As our offerings evolve, we might alter our products or services. Should we use your information for purposes not covered in this Policy, or use information collected for specific purposes for other uses, we will inform you and seek your consent, except where legal grounds or justifications exist for processing your data without consent. See the UGREEN NAS Personal Information Collection Check list for an overview of the personal data we gather.

  1. Contexts for Collecting Personal Data
  1. Registration and Login

Throughout the use of your NAS device, UGREEN has no access to your photos, documents, videos, etc. stored on your NAS device. Your data can only be accessed by you personally and your friends who accept your sharing.You can log in with your created local account (excluding official UGREEN Cloud website). The local account is divided into an administrator account and a non-administrator account; if you use the local account , all data is stored locally on your NAS device and your cell phone (or computer), UGREEN does not collect any personal data of you. You may also log in to UGREEN NAS through a local account, during which none of your personal information will be collected. We shall collect and process your personal information under this Policy if required in other circumstances.

If you encounter difficulties recalling your UGREEN NAS login credentials, you can utilize the password retrieval feature. For enhanced account security, we may request identity verification through one of four methods: your UGREEN Cloud account details, device information, local account, and password, or the device sharer's account information.

When you log in to UGREEN NAS on your app, go to the home page, and scan the QR code to log into the TV/PC client or to identify your NAS device, we will invoke the sensor information of your mobile device (such as direction sensor, rotation vector sensor (underlying physical sensors, including accelerometer, magnetometer, and gyroscope), and light sensor) to automatically adjust the direction and light of the scanning interface, thereby improving the convenience and accuracy of scanning. Please understand that device sensor data alone does not involve any personal information and cannot be combined with other information to identify a specific natural person.

  1. UGREEN Cloud account

When logged in with a local account, if you need to use the UGREENlink service, Configuration Backup and Restoration, or the SMS alert function for important NAS device information, you need to bind and use a UGREEN Cloud account to register and log in. At this time, you need to provide your phone number (for users in mainland China) or email (for users in other countries or regions), along with additional identification information (such as a profile picture and nickname). This enables us to assist with the registration process, enhance your account details, maintain account security, and support account recovery. We may link the basic information you provide to your UGREEN NAS device and send important device notifications via SMS or email. Registration or login to UGREEN NAS is contingent on this information.

  1. Bind device

To successfully bind and manage your UGREEN NAS device, we need to collect the following information when you bind the device: UGREEN NAS Device model, device serial number SN and MAC address, IP address, UGREENlink ID (if you enable the UGREENlink feature) and your customized device name, device system status (online/offline/sleeping), device holding role (owner/sharer), and warranty expiration time (visible only to administrators). Collecting this information is to assist you in device binding, identifying your device, and associating it with your account. This ensures you can inquire and manage the devices you have bound with your account. This enables you to monitor the status of your device in real time and ensures that the management rights of the device are allocated appropriately. For device administrators, we also gather the device's warranty expiration date to provide prompt warranty expiration reminders.

  1. Login History and Trusted Device Management

①To protect your account against unauthorized access, swiftly identify and address abnormal activities, and safeguard against security threats, we collect the following login history details when you access UGREEN NAS:

1)  Login Time: Recording the precise login times, accurate to the second;

2)  Operation Record: Documenting your account logins and unbinding actions;

3)  Location Information: Determining your login city by analyzing and identifying your IP address;

4)  IP Address: Used to pinpoint the login network's location (accurate to city);

5)  Operating System: Identifying the operating system used during login, such as iOS, Android, macOS, Windows;

6)  Access Method: Determining whether access to UGREEN NAS is via the website or other clients.

②We permit the setting of "trusted devices" to bypass repeated verification for easier and more secure login on these devices. This feature simplifies the login process while maintaining security and ease of use.

1)  Collection of Login Details: To improve account security, we record the device model and name, login location (identified by IP address, accurate to city), and your most recent login time. This helps us promptly verify who is logging into the account and take the necessary security precautions.

2)  User Management: You can review your login history and trusted device list, and are entitled to remove any suspicious devices. Should you detect any unusual activity, we advise changing your password and removing suspicious devices to ensure account security.

Trusted Device Information Collection Aims to:

  1.         Enhance Account Security: By monitoring login history, we effectively monitor for and prevent unauthorized access, maintaining account security. We can take prompt action, including by notifying you and taking further precautions, whenever our system detects any unusual login attempts or security threats.
  2.         Manage Trusted Devices: You are entitled to manage your trusted devices, minimize verification on frequently used devices, and effortlessly delete any suspicious or outdated devices from our system.
  1. Ticket

The "Ticket" feature is available for technical assistance at any time while using UGREEN NAS. To provide optimal support, we may collect and use data such as your: UGREEN NAS device's serial number, device model and system, client model, WeChat ID, and other access methods to UGREEN NAS(such as via LAN or wireless network). This information aids in understanding your product usage, allowing us to offer tailored technical support and solutions. Our primary aim in collecting this data is to help users identify and resolve technical issues effectively. We warrant that this information is solely utilized for addressing your technical issues related to our products and services. 

  1. Cloud Storage Services

If you choose to use UGREEN NAS services in conjunction with third-party cloud storage services, such as Baidu Netdisk (exclusively for mainland China users) and OneDrive, we will collect your account details for these third party cloud services, including account name, profile picture, membership level, and cloud storage capacity. This collection facilitates file transfer and synchronization tasks between UGREEN NAS and these third-party services. We will request file read and write permissions to ensure seamless file transfers and management between UGREEN NAS and the third-party cloud storage services. We warrant that such permissions will be used solely for the purpose of smooth file uploads, downloads, and task synchronization. You have the right to decide whether to link third-party cloud storage services with UGREEN NAS. Declining this connection won't affect your access to other UGREEN NAS services and features.

  1. LAN Device Search via find.ugnas.com

When you use the WebFind service on find.ugnas.com to search for and activate LAN devices, we collect device-specific data including the device name, IP address, Mac address, serial number, operating system version, model name, and status. This data ensures accurate and efficient identification of LAN devices for your convenience.

  1. UGREENlink Services

Accessing UGREENlink services requires an initial login to your UGREEN Cloud account. Upon login, you may opt to activate the UGREENlink feature for quick and remote connection to your UGREEN NAS device. To provide this feature, we will collect the product serial number, IP address, and routing port of your UGREEN NAS device. These details are essential for establishing a secure connection and optimizing user experience. Serial numbers help ensure precise and secure linkage to your UGREEN Cloud account, enabling access to UGREENlink services. We gather your IP address and routing port information when you use UGREENlink features to facilitate remote connectivity to your device, allowing you to access and manage your UGREEN NAS device from afar. Please note, that this information is only collected for UGREENlink features. If you choose not to use UGREENlink features, we will not collect or use this information for the aforementioned purposes.

When you enable our UGREENlink service in a LAN environment, we will collect some information on your device. Such information includes IPv4 address, IPv6 address, MAC address, DDNS address, device status information (whether the device has been initialized or whether it is currently online), WOL (Wake-on-LAN) switch status, device hostname, and device boot time. The abovementioned information is collected to ensure a better connection and access experience when you access the device in a LAN environment.

  1. Technical Support

When seeking assistance from our technical support team, we may collect the following information:

①Device Information: This includes your device SN number, UGREEN NAS device system version, network conditions (including your IP address and network connection status), operational logs (including system activities and logs of user-initiated system operations, and) client information (including operating system type and version, and software version information).

②Personal Files in UGREEN NAS Devices Our technical support team may access your personal files stored on UGREEN NAS devices only with your explicit authorization and after granting the appropriate permissions:

This information is collected for the following purposes:

①Efficient Technical Support Services: By gathering device information, we can swiftly identify and resolve issues, providing you with precise technical support.

②Specific User Permissions: Initially, our technical support staff will request general user permissions to access device information. This ensures that our access to your device is limited to what is necessary only.

③Comprehensive Diagnostics: For complex technical issues, additional permissions may be requested with your consent. This involves creating and providing an administrator account for the technical support team to access. Access to personal files is only permitted under these specific circumstances.

  1. User Experience Survey (Excludes Mainland China Users)

UGREEN may invite you to participate in user experience surveys to continually optimize our products and services, aiming to deliver a more personalized user experience.

①Email Address Collection: We collect your email address to distribute survey questionnaires, helping us understand your real experiences and feedback regarding UGREEN NAS. Participation is voluntary, and you decide whether to provide this information.

②Survey Distribution: Upon your agreement to participate, we may send surveys to your provided email address. These surveys help us collect your usage experiences, preferences, and suggestions for UGREEN products, informing our product improvements and optimizations.

③Marketing Information: In addition to surveys, we may also send marketing communications to your email. However, we will send those only after obtaining your explicit consent.

Prior consent will be sought before conducting any user experience surveys or sending marketing information via email. We warrant that no surveys or marketing materials will be sent without your explicit agreement.

  1. Independent and Third Party Services

UGREEN NAS contains information or links we have legally obtained, as well as other independent services we are licensed to operate. These services may be presented as separate features within UGREEN NAS (such as the UGREEN NAS Application Center). UGREEN NAS may also integrate or include links to third party content. We reserve the right to add, reduce, or adjust the content, form, and specific sectors within independent services at any time to expand our service offerings or optimize user experiences. While we will notify users of these changes in advance, some modifications may be implemented immediately under certain circumstances.

You may activate and use the above independent services and features via UGREEN NAS. You may be required to enter into additional agreements or accept separate terms between you and the service provider when using certain independent services or features. The primary service provider for independent services can be determined through the independent service agreements or information disclosed within such services. When necessary, we will make these agreements or terms available for you to review in a reasonable manner. Your use of the above services shall be deemed as your agreement and understanding of the associated agreements and rules.

Some services or features in UGREEN NAS may be provided by third parties either independently or in partnership with us. Such services may require separate user agreements, privacy policies, or other binding rules. Carefully review all agreements and rules (if any) before using third-party services, and ensure you fully understand and agree with them, assessing any risks involved. Exercise judgment and assess any potential risks when using third party websites or applications. You shall independently resolve any disputes, damages, or losses arising from the use of third party services with the third parties concerned. UGREEN NAS shall not be held liable for any direct or indirect damages caused by third parties.

Be aware that some third parties may use your account ID for data collection and processing. The third party service provider shall be responsible for the data collection, storage, use, and transmission. UGREEN is not involved in the processing of such data, nor will it process, access, control, or modify this data. Please choose and use third party services carefully, as your personal information and data security will be subject to the third party service provider's terms and policies when using such services.

We recommend consulting with legal experts or professionals before enabling any third party service should you have any concerns regarding the third party service provider's agreement or terms. UGREEN NAS may not be able to directly notify you of any changes to third party agreements or terms. Therefore, we recommend regularly reviewing the agreements or terms for any third party services you use to ensure your rights are protected.

  1. Operation and Security

To ensure the smooth operation and security of our products and services, and to protect the legal rights of users, the public, and ourselves, we may collect the following information:

①For secure and efficient software and service operations, we collect your hardware model, operating system version, device identifiers (Android includes IMEI/MEID, AndroidID, OAID, IMSI, SIM card details, GAID, Hardware SN; iOS includes IDFV, IDFA; identifier validity, reset capability, and acquisition methods vary), Network Device Hardware Address, hardware SN, IP address, WLAN access points, Bluetooth, base stations, software version, network access mode and quality, operational, usage, and service log data.

②Your account, device, and service log information may be used and shared with our affiliates and partners for account security assessments, identity verification, violation detection, security incident prevention, and to record, analyze, and address such violations.

③We may collect error log data in the event of unusual errors in UGREEN NAS to analyze and help resolve these issues and assist you in addressing such issues.

  1. Configuration Backup and Restoration

To preserve your device settings, you can back up your configurations using the "Configuration Backup and Restoration" function. When you repair your device or carry it from the original country or region to use abroad, you can actively restore your backup data. For this purpose, we need to collect and use the following setting information from you:

①Connectivity and Access: Users and user groups (permissions and advanced settings), file services, device connection data (UGREENlink, DDNS, portal settings), end devices, domains, and LDAP;

②General Settings: Time and language, notification, network, security, and indexing services;

③System Services: System updates, resets, configuration backups, and restorations.

  1. Personal Information Processing Pursuant to the Law

We may collect and use your personal data pursuant to applicable laws under the following legal circumstances:

  1. With your consent;
  2. For contract fulfillment as requested by you;
  3. To comply with legal obligations such as those for anti-money laundering, anti-terrorism, anti-telecommunications fraud, and real-name management;
  4. The request is directly related to national defense and security;
  5. Whenever necessary in response to public health emergencies, or to protect the life, health, or property of a natural person in emergencies;
  6. For criminal investigations, prosecutions, trials, or executing court judgments;
  7. When you publicly disclose your personal data;
  8. When the data is sourced from legally disclosed information, including legitimate news reports and government disclosures;
  9. For maintaining the security and stable operation of our products/services, including fault detection and resolution;
  10. Any other circumstances provided by law.

Please note, in scenarios from (2) to (10) above, we may process your personal data in accordance with applicable laws without requiring your consent.

  1. Use Permissions

UGREEN NAS may request certain permissions to provide services. Rest assured that UGREEN NAS will not activate these permissions by default. Only if you approve and confirm to grant those permissions will UGREEN NAS use them to collect your data, which will only be used in the necessary contexts specified. It is worth noting that granting UGREEN NAS a specific permission does not necessarily mean your data will be collected. Although you have granted such permissions to UGREEN NAS, your data will only be collected under lawful, valid, and necessary circumstances. Refusing to grant permissions may lead to the unavailability of specific features reliant on said permissions, but that will not affect you using other UGREEN NAS features. For more information on permissions and their uses, refer to the UGREEN NAS Permission Application and Usage Description.

  1.       Use of Cookies and Other Similar Technologies

Cookies and device identifiers are commonly utilized across the Internet. We may use such technologies to store cookies or anonymous identifiers on your device when accessing our platform or services, allowing us to collect and identify data during your use of our product. We warrant not to use cookies for any purposes other than those stated in this policy. Cookies and similar technologies are primarily used to facilitate product and service usage, enhance security and efficiency, improve login and response speed, and provide a more effective access experience. Most browsers allow users to delete browser cache data, including cookies. You can delete cookie data in your browser settings when using UGREEN NAS on the web. However, deleting cookies may render cookie-dependent features or services unavailable.

  1.       How We Store and Protect Your Personal Data
    1. Save Date

Your personal information will be retained only for the duration necessary to fulfill the purposes outlined in this policy when using our services (unless a longer retention period is required or permitted by law). If you wish to delete your personal data, please contact us using the contact information provided in this Policy Following the necessary retention period, we will delete or anonymize your personal information, except where legal obligations mandate otherwise.

Date Retention Criteria:

  1.       The length of time we maintain an ongoing relationship and provide UGREEN NAS products and services to you (such as the duration of your UGREEN Cloud account or ongoing use of our products);
  2.       Whether the information is modified by the account owner, or deleted by users through their accounts;
  3.       Legal obligations to retain data (for example, certain laws may necessitate retaining your transaction records for a specific period before deletion);
  4.       Our legal team's recommendations for data retention (such as considerations related to contract performance, dispute resolution, legal validity, litigation, or regulatory investigations).
    1. Data Residency

Generally, personal information collected and generated within the People's Republic of China is stored in the People's Republic of China, but as UGREEN NAS offers global services, we may transfer your personal information to our affiliates outside China. For more information, refer to "10. How Your Personal Information is Transferred Globally".

  1. Security Measures

We prioritize the security of your personal information and adhere to prevailing information security standards. Our aim is to remain at the forefront of industry security practices. Our security strategy includes advanced security technologies such as encrypted transmission, secure data storage, intrusion detection, firewall protection, and regular vulnerability scanning to safeguard your data. Beyond technical solutions, we implement comprehensive management systems to bolster information security. This includes staff training in data protection and meticulous scrutiny and improvement of all data processing and storage procedures. Recognizing that no system is infallible, we continuously identify potential risks and implement precautions to mitigate the likelihood of information leaks, destruction, misuse, unauthorized access, disclosure, or alteration of your personal information. In the event of a security incident, we have established protocols and response mechanisms to promptly notify affected users, rectify security vulnerabilities, and take steps to prevent future occurrences.

  1.       Your information is collected and used in accordance with industry-standard security practices, and you will be informed of the purposes and scope of data use through our user agreement and privacy policy.
  2.       Our network services employ encryption technologies, such as transmission security protocols, to protect your data during transmission.
  3.       Your personal information is encrypted and stored using advanced encryption and isolated through state-of-the-art technology.
  4.       When processing personal information, such as when disclosing personal information and measuring the degree of association, we apply data desensitization techniques, including substitution and encryption-based methods, to enhance the security of any personal data we process.
  5.       Our stringent data access control and multiple identity authorization systems are designed to prevent misuse of personal data and ensure compliance with regulations. Staff authorized to access personal information undergo identity verification, and access control measures, and sign confidentiality agreements, ensuring only authorized employees have access to your data.

While we implement robust security measures, we acknowledge that no system can guarantee absolute security. As such, we cannot promise complete data security, especially in instances beyond our control. Please be aware that despite our best efforts, security issues beyond our control, such as malicious attacks, may occur when using our products and services.

  1. We appreciate your cooperation!

Despite implementing these effective measures and complying with legal standards, we cannot assure the security of your personal information when transmitted over unsecured channels. Therefore, we strongly encourage you to take precautions to protect your personal information, including without limitation, the use of complex passwords, regularly changing your password, keeping your account password confidential, and helping us maintain the security of your account and personal data.

  1. Resolving Information Security Incidents

We have established emergency response plans for cybersecurity incidents. Should a personal information security breach occur, we will promptly activate these plans and assemble an emergency response team to identify the cause, minimize losses, and report to authorities as required by law. Additionally, we will inform you about the basics of the security incident, its potential impacts, our response plans, suggestions for mitigating risks, and any remedial measures we can offer. Communication will be through the contact information we have, such as notifications on our platform, messages, calls, or emails.

 

  1.       How we share, assign, and disclose your personal information
    1. Application Programming Interfaces (API) and Software Development Kits (SDK)

To guarantee the secure and stable operation of our products and services, UGREEN NAS incorporates software development kits (SDKs)and Application Programming Interfaces (APIs).When using products and services supported by these SDKs/APIs, third-party SDKs/APIs may collect and process your personal information. We perform security monitoring and assessments of third-party SDKs/APIs and adhere strictly to legal and regulatory requirements to safeguard data security. To maximize the protection of your personal information, we urge you to thoroughly understand the privacy policies of these third-party SDKs/APIs before use, as these entities are solely liable for your data under their respective privacy and data protection policies. This policy does not cover third-party products or services that you may access or initiate. We are not liable for the collection, use, and processing of your personal information by these third parties when you utilize their products or services. If you are concerned about the risks associated with these SDKs or APIs, we advise discontinuing their use and contacting us promptly. For circumstances involving UGREEN NAS's use of third-party SDKs/APIs for personal information processing, please refer to the UGREEN NAS Third-Party Personal Information Sharing List.

  1. Sharing

Your personal information will not be shared with any entities other than UGREEN or its affiliates, except under the following circumstances:

  1.       We receive your or your guardian's explicit authorization or consent.
  2.       Judicial or administrative agencies demand disclosure as part of legal proceedings;
  3.       We engage in legal action or arbitration against a user to protect our legal rights;
  4.       Such sharing is necessitated by the service agreement or usage rules between you and UGREEN;
  5.       To prevent infringement of the legal rights of UGREEN, its affiliates, users of our service, and the public to the extent permitted by law;
  6.       The sharing complies with agreements made between you and third parties.
  7.       The information is utilized for academic research purposes.
    1. Assignment

We will not transfer your personal information to any company, organization, or individual outside of UGREEN's affiliates, except under the following circumstances:

  1.       With your express prior authorization and consent;
  2.       To comply with legal obligations, legal proceedings, mandatory government directives, and court orders;
  3.       In cases of mergers, separations, bankruptcy liquidation, or acquisition/sale of our or our affiliates' business, your personal information may be transferred as part of the transaction. We will ensure confidentiality during the transfer and require the successor entity to adhere to this privacy policy, or otherwise, seek your reauthorization.
    1. Disclosure

We will only publicly disclose your personal information under the following circumstances:

  1.       1. With your express prior consent;
  2.       2. In compliance with laws, legal proceedings, lawsuits, or government orders.
    1. Exceptions to Obtaining Your Consent when Sharing, Assigning, or Disclosing Your Personal Data

Please be aware that in certain instances, we may share, assign, or disclose your personal data without prior authorization or consent:

  1.       The request is directly related to national defense and security;
  2.       The request is related to public security, public health, and other material public interests;
  3.       In circumstances directly involving criminal investigations, prosecutions, trials, or court order execution;
  4.       To protect vital legal rights, such as the life and property of the data subject or other individuals, when obtaining consent is not possible;
  5.       If the personal data has been publicly disclosed by the data subject;
  6.       Personal data obtained from legally disclosed information sources, including without limitation news reports, government information disclosure, and other legal channels.

 

  1.       How to Exercise Your Right to Manage Personal Information
    1. When you register or log in using a local account, all data is stored on your UGREEN NAS device and your mobile phone (or computer). We do not collect any of your personal data. At this time, to facilitate the management of your information, you can perform the related operations by following these paths:
  1.       Accessing Path: Profile picture - Homepage (access to Profile picture and email) or Control Panel - User Management (access to Profile picture, username, role, email, etc.)
  2.       Correction Path: Profile picture - Homepage (for editing Profile picture and email) or Control Panel - User Management (for editing Profile picture, username, role, email, etc.)
  3.       Change or Withdraw Your Consent Authorization:

① Path to change the scope of related permission applications and usage: Personal Profile picture - Privacy Management - System Permission Management.

② Path to withdraw privacy policy authorization on mobile devices: Personal Profile picture - Privacy Management - Privacy Statement - Withdraw Consent.

  1.       Deletion Path: Log in with an administrator account, go to Control Panel - User Management to delete a user, or go to Control Panel - Update and Restore to reset the device to factory settings (local accounts are stored on the device, so the device administrator can manage and delete local accounts, or even reset to factory settings to delete all user accounts).
    1. When you bind and use a UGREEN Cloud account for registration and login, we ensure that you can exercise the following rights regarding your personal information:
  1.       Accessing Your Personal Information

Official Website Online Account Path: Home page - account and security (access to profile picture, username, password, phone number, email)

For information not accessible through these methods, you can contact us anytime using the details in Section 12 of this Policy. We will respond to access requests within 15 business days after verifying your identity.

  1.       Correcting Your Personal Account Information

Official Website Online Account Path: Home page - account and security (modify profile picture, username, password, phone number, email)

For information not amendable via these methods, contact us anytime using the details in Section 12 of this Policy. We will respond to correction requests within 15 business days after verifying your identity.

  1.       Modifying Authorization Scope or Withdrawing Consent

①To change authorization scope for permissions: Profile picture - privacy management - system permission management.

②To withdraw consent for the privacy policy on mobile: Profile picture - privacy management - privacy statement - withdraw consent.

③Rejecting marketing or withdrawing the consent for marketing (not applicable to users in the Chinese Mainland): We shall only send marketing information under applicable laws and with your consent, and you have the right to require us not to use your personal information for marketing. You may unsubscribe from our emails according to the unsubscribe guidelines shown in such emails for rejection and withdrawal.

Following the withdrawal of consent, we will cease processing the related personal information. However, your withdraw of consent will not affect the processing of personal information previously conducted based on your authorization. If you encounter issues during this process, contact us anytime using the details provided in Section12of this Policy.

  1.       Deleting Your Personal Information

You can delete your information as follows:

To delete device information:

Official Website Online Account Path: UGREEN NAS devices - unbind device.

If we process your personal information unlawfully, collect or use it without your consent, or if you seek deletion due to account closure and cessation of our product or service use, you may request the deletion of your personal information. Contact us using the information in Section12 of this Policy at any time. We will address your deletion request within 15 business days. Upon deletion, your personal data will no longer be used. However, immediate deletion may not occur to comply with legal or policy requirements or to maintain necessary data for normal operations. We will store or back up your data for the required period, after which it will be permanently deleted.

  1.       Account Closure

You have the right to close your UGREEN Cloud account using the following methods:

https://web.ugnas.com/account/login/#/login

Home page - account and security - close this account;

For additional assistance, contact us using the information in Section12 We will process your account closure by deleting your personal information associated with the registered cellphone within 15 business days after verifying your identity.

  1.       Obtaining a Copy of Your Personal Information

You are entitled to obtain a copy of your personal information. To request this, please use the following method:

Application Email: ugreennascss@gmail.com

(7) Constraint-based Information System Automated Decision-Making

Certain functions involve decisions made by automated systems, including information systems and algorithms. If you believe these automated decisions significantly impact your legal rights, you can request explanations or corrections, and we will provide appropriate solutions. For inquiries, contact us at ugreennascss@gmail.com.

(8) Response to Your Requests

For security, you may need to submit a written request or provide additional identification. We may ask you to verify your identity before processing your request.

We aim to respond within 15 business days.

Reasonable requests are typically processed free of charge. We reserve the right to refuse requests that are unjustifiably repetitive, technically burdensome (such as by necessitating the development of new systems or fundamentally amending current practices), infringe on others' legal rights, or are impractical (such as requests involving data on backup tapes).

Pursuant to applicable law, we are unable to accept requests under the following circumstances:

①The request involves the personal information controller's legal obligations;

②The request is directly related to national defense and security;

③The request is related to public security, public health, and other material public interests;

④The request is directly related to a criminal investigation, prosecution, trial, or enforcement of a judgment;

⑤If the personal information controller has evidence of the request being made in bad faith or as an abuse of rights;

⑥To protect vital legal rights, such as the life and property of the data subject or other individuals, when obtaining consent is not possible;

⑦When responding to a request made by a subject of the personal information will materially infringe upon the legal rights of the subject of the personal information or other individuals or organizations;

⑧A commercial trade secret is concerned.

This Policy does not create, extend, or modify rights for data subjects and consumers in mainland China, Hong Kong, China, the European Union, any U.S. state (including California), or UGREEN's obligations unless otherwise required by the GDPR, CCPA, or other privacy laws.

 

  1.       Specific Clauses of EU General Data Protection Regulations

For users in the European Economic Area (EEA) or the UK, this Section applies in addition to the terms specified in this Policy.America Ugreen Limited is the Controller of your data under GDPR.

  1. Data Subject Rights

As a user in the European Economic Area (EEA) or the UK, you are entitled to the following rights regarding the personal data we process as a personal data controller:

  1.       Right to Data Access/Portability: You have the right to access personal information held by us and can request that we provide this data for you to transfer to other service providers;
  2.       Right to Erasure: You can request the erasure of your personal data held by us under certain circumstances (such as where the data is no longer necessary for the purposes for which it was initially collected);
  3.       Right to Object to Processing: You have the right to object to our processing of your personal data and require us to stop such and/or stop sending you instant messaging marketing;
  4.       Right to Correction: You have the right to require us to correct any inaccurate or incomplete personal data;
  5.       Right to Restrict Processing: You have the right to require that we limit the processing of your personal data under certain circumstances (for example, if you dispute the accuracy of the data we hold or if you believe the processing is unlawful).

To exercise these rights, please reach out to us using the contact information provided in Section12 of this Policy. We will review and respond to each request in accordance with applicable data protection laws.

If you have additional questions regarding our use of your personal data, please direct your inquiries to the contact information specified in Section12 of this Policy. Note that we may request further information from you to verify your identity and ensure your entitlement to access your personal data.

You also have the right to file a complaint with a data protection agency. For more details, please contact your local data protection agency.

  1. Legal Basis for Processing Personal Data

We process your information in a lawful, transparent, and fair manner. Depending on the particular personal data and context, UGREEN may rely on various legal grounds for processing personal data as a controller in areas like the EEA and UK:

  1.       Contractual Necessity: When we enter into a contract directly with you, we process your personal data as necessary to prepare, sign, perform, and manage the contract;
  2.       Specific withdrawal of consent: We require your prior consent before using Cookies to show advertisements and analyze customized advertisements sent by our partners, or analyze your use of our website. You are entitled to withdraw your consent at any time via the Cookie management tool in Cookie Settings.
  3.       Required for compliance with our legal obligations: We process your personal data based on legal obligations to comply with EEA laws, codes of practice, guidelines, and rules that are applicable to us, and to respond to requests or other communications from jurisdictional EEA Agencies, governments, judicial, or other regulatory agencies. This includes detecting, investigating, preventing, and stopping fraudulent, harmful, unauthorized, or illegal activities (Fraud and Abuse Detection) and complying with privacy laws;
  4.       Protecting your material interests or those of others: We process some personal data to protect material interests and to identify and prevent any illegal activities that impact material interests and public security, including child sexual abuse data; and
  5.       we may process your personal data in accordance with the following legal rights to safeguard our (or others') legal rights unless such interests are secondary to your personal information protection or fundamental rights and freedoms:

①Fulfilling and performing contracts between you and the account owner/distributor for our products or services (including issuing bills, complying with contractual obligations and management, and support);

② Developing, testing, improving, and troubleshooting our products and services;

③ Ensuring the security and integrity of accounts, activities, products, and services, which involves detecting and preventing malicious activity and violations of our terms and policies, and preventing and addressing security threats;

④Distributing marketing communications, advertisements, or promotions about our products and services;

⑤Complying with laws, codes of practice, guidelines, and regulations applicable outside the EEA, and responding to requests from non-EEA public agencies, government, judicial, or regulatory agencies, and other communications to fulfill our corporate social responsibilities, protect our rights and assets and those of our clients, resolve disputes, and perform agreements.

  1. International Data Transfer

UGREEN operates globally, which may necessitate transferring, storing, or processing your personal data in locations outside the country or region of its initial collection.

For data transfers from the European Economic Area (EEA) and the UK to other countries or territories, it's important to note that the level of data protection in some destinations may not be considered adequate by the European Commission. The laws in these countries or regions may not offer the same rights as those in your location, or they may lack dedicated privacy regulators to address potential complaints. Nevertheless, we will utilize various legal processes, including, without limitation, having signed the standard contract clauses issued by the European Commission between America Ugreen Limited and the affiliates in your location (such as the Standard Contract Clauses issued by the European Commission under the Commission Implementing Decision 2021/914) to ensure the same protection of your data in the overseas receiving countries as that in the EU.

Regardless of the data storage location, UGREEN commits to processing it in accordance with this policy, adhering to applicable legal requirements, and implementing contractual or other measures to secure your personal data. Specifically, for data transfers involving EEA or UK users to countries outside these regions not recognized by the European Commission as having adequate data protection, we will adhere to the European Commission's standard contractual clauses for the transfer. For further information on this matter, please feel free to contact us.

 

  1.       The Right to Privacy in California and Other US states

If you are located in California or another U.S. state, the provisions in this section supplement those in this Policy.

The California Consumer Privacy Act of 2018 and the California Privacy Rights Act (CPRA), as amended, along with their implementing regulations (collectively referred to as the "CCPA"), grant California residents specific rights regarding their personal information. This section details your rights under the CCPA and how to exercise them.

  1. Your Personal Information Rights
  1.       Right to Know of the Collection, Disclosure, and Sale of Your Personal Information

California residents are entitled to request that a business collecting their personal information disclose the following:

①Categories, purposes, and sources of personal information collected in the past 12 months;

②Specific personal information collected in the past 12 months;

③Types of personal information disclosed for commercial purposes in the past 12 months.

You are entitled to submit up to two free, verifiable consumer access or data portability requests to us within a 12-month period.

  1.       Right to Request the Deletion of Personal Information

California residents are entitled to request businesses delete any personal information they have collected, subject to exceptions as outlined in the CCPA. UGREEN will provide a clear base for any denied requests for deletion.

  1.       Right to Limit Use of Sensitive Personal Information

You have the right to limit the use of your sensitive personal information for any purpose, except as provided under Section 7027 (m) of the CCPA.

  1.       Right to Opt-Out of the Sale of Personal Information

We do not, nor have we in the past 12 months, sold any personal information we have collected.

  1.       Right to Non-Discrimination

 UGREEN will not discriminate against individuals exercising their rights under the CCPA.

These rights are not absolute, and in some cases, we may be legally required or permitted not to fulfill your request.

  1. How to Exercise Your Rights

To exercise any of the above rights you may submit a verifiable consumer request to us using the contact information provided in Section12 of this Policy. Only you or an authorized agent can make a verifiable consumer request related to your personal information. An authorized agent must submit your written permission and their registration filed with the California Secretary of State to make a request on your behalf.

  1. Validating Your Request

To respond to your CCPA request, we need to verify your identity or your authorized agent's authority. If initial verification is unsuccessful, we may request additional information for verification purposes. Any personal information provided for verification will solely be used for that purpose. For verification, please provide your name, address, phone number, and email address. We will compare this information with what we already hold and may request additional documentation, including identification documents, to minimize fraud risks. We may deny or partially fulfill certain requests as permitted or required by law. For example, in requests for deletion of CCPA Personal Information, we may retain necessary information for legal purposes, like tax accounting.

California consumers have the right to file a complaint with the California Attorney General's Office under the CCPS. The Attorney General's Office can be contacted via https://oag.ca.gov/contact/consumer-complaint-against-business-or-company or by calling (916) 210-6276.

Contact us using the methods below, and we will respond within 30 days: Should more time be needed to process your request, we will inform you within the initial 30 days.

 

  1.       How We Process Minors' Personal Data

Our products and services are primarily intended for adult users. If you are a minor under the laws of your country or region, please ensure that your parent or guardian reviews this Policy thoroughly. We require that you use our services or share information with us only with the explicit consent of your parent or guardian.

We are committed to the protection of minors' personal information. If you are a parent or guardian, please ensure that any child under your care uses our services with your authorized consent. For inquiries regarding a child's personal information, please contact our dedicated personal information protection department. If you are considered a minor under the laws of your area, it's important to review this policy with your guardian before using our product/service. Please make certain that you have your guardian's explicit consent both for using this product and for sharing your personal information with us. Once a child's personal data is collected with parental consent, we will use or disclose it only as explicitly agreed by the parent or guardian, in compliance with applicable laws, or when necessary for the child's protection. If a guardian believes we have collected a minor's personal information without consent, please contact us at ugreennascss@gmail.com, and we will delete the relevant data promptly upon request.

 

  1.   How Your Personal Information is Transferred Globally

UGREEN offers products and services utilizing resources and servers located worldwide. Consequently, your personal information may be transferred to or accessed from jurisdictions outside the country where you use our products or services. These transfers and accesses are conducted in compliance with applicable laws.

To provide the user with global UGREEN NAS services, UGREEN transfers the user’s personal information from the account registration country/region (home country/region) to HONG KONG UGREEN LIMITED (UGREEN’s affiliate in Hong Kong, “HONG KONG UGREEN” ) on a need-to-know-basis.

Specifically, after registration by the user, UGREEN will transmit the home country/region to HONG KONG UGREEN. When you enable UGLINK function, we will transfer UGLINK information of your NAS device to HONG KONG UGREEN.With that, UGREEN can, through HONG KONG UGREEN, identify the home country/region  of the user’s account and then assign the user to the server in the his/her home country/region whenever a request is made by the user from any location worldwide. Suppose the user is traveling for business or pleasure to places such as Europe or North America, and accessing his/her device in mainland China there, then the home country/region and UGLINK information of the user’s NAS device will be transmitted from the Hong Kong server to UGREEN’s affiliates Ugreen Group GmbH (located in Germany) or AMERICA UGREEN LIMITED (located in the United States). This is required for us to provide the user with global UGREEN cloud services, which will allow the user to conveniently and efficiently access his/her UGREEN NAS device from any country/region worldwide.

To safeguard cross-border personal information security, we employ technical and managerial measures like encryption, anonymization, access restriction, and monitoring of offshore UGREEN affiliates and cloud service providers to comply with China's personal information protection standards.

If you wish to exercise your rights under6.How you can exercise your rights to manage your personal information, you can refer to this clause and contact the parties involved at ugreennascss@gmail.com.

Policy Updates

We may periodically update this policy. Without your explicit consent, we will not reduce your rights under the current Privacy Policy. Any changes to this policy will be posted on this page. For significant updates, we will inform you through push notifications, pop-ups, emails, etc., and seek your consent again.

Significant changes as referred to in this Policy include, but are not limited to:

Substantial changes in our service model. Such as changes in personal information processing purposes, processed information types, and usage methods;

  1. Significant changes in ownership or organizational structure. Such as those resulting from business adjustments, bankruptcy, mergers, or acquisitions;
  2. Modifications in the main entities of personal information sharing, transfer, or public disclosure;
  3. Major alterations in your participation in personal information processing and the exercise of your rights;
  4. Changes in our personal information processing departments, contact details, and complaint channels;
  5. When a security assessment indicates high risks to users’ personal information.

By utilizing our services, you acknowledge and consent to the collection, use, storage, sharing, management, and protection of your information as outlined in this policy.

 

  1.   Contact us
    1. For any inquiries, comments, or suggestions regarding this agreement or our services, please reach out to us using the contact details provided below.
  1.       Contact us through the "Help Center - Contact Us" feature within UGREEN NAS;
  2.       Our dedicated Personal Information Protection Officer can be contacted at: ugreennascss@gmail.com
  3.       You can also contact us by phone.
    Contact Numbers and Business Hours:

(US)+1 888 678 8925        Mon-Fri 9:00-17:00 PST 

  1.       Contact us by mail at the following address:

Registered Addresses: 108 WEST 13TH ST WILMINGTON, DE 19801, USA County of Delaware

  1. To ensure efficient handling of your inquiries and timely feedback, please provide proof of identity, valid contact information, written requests, and relevant evidence. We aim to process your request within 15 working days after verifying your identity.
  2. If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request.

UGREEN NAS Privacy Policy

Effective Date: May 17, 2024

Last Updated: Jun 04, 2024 |

Welcome to UGREEN NAS! America Ugreen Limited，along with its affiliates (LULIAN GROUP LIMITED, UGREEN Hong Kong- HONG KONG UGREEN LIMITED, and UGREEN Germany- UGREEN Group GmbH) hereinafter referred to as "UGREEN" or "We", ), sincerely thank you for trusting us with your personal information. Our commitment is to safeguard the privacy of your personal data, ensuring full compliance with legal requirements in doing so. Therefore, we have prepared this UGREEN NAS Privacy Policy (hereinafter referred to as "this Policy") to help you fully understand how we collect, utilize, share, secure, and store your personal information, and how you can effectively manage your data while using our products and services to make more informed decisions.

This Product Privacy Policy ("Privacy Policy") applies to UGREEN NAS and the applications we provide for use with UGREEN NAS，including mobile apps, desktop apps, TV apps and WeChat apps.

This Privacy Policy describes how Ugreen collects, uses, shares, secures, protects and stores your personal information in order to effectively manage your data to make more informed decisions when using our NAS and NAS application.

The use of information collected through our Products shall be limited to the purpose of providing the service for which our Customers have engaged Ugreen NAS. We maintain a separate privacy policy with respect to our website. To view our Website Privacy Policy, click here.

We urge you to thoroughly read this Policy, paying particular attention to the boldfaced sections, and confirm your complete understanding and agreement before using our products or services.

In addition to this Policy, we may also use real-time notifications (such as pop-ups and page alerts) and feature updates to explain the objectives, extent, and use of the collected information. These real-time notifications and updates form an essential part of this Policy and have the same legal effect. We aim to define all terms used in this policy in a clear, accessible manner for better comprehension. For inquiries, feedback, or suggestions regarding this Policy, please reach out to us using the contact details provided at the end of Section12 of this Privacy Policy should you have any questions, comments or suggestions about this Policy.

By accepting this Policy, you acknowledge the features of UGREEN NAS and consent to the necessary collection of personal data to facilitate the operation of these features. We will process such information for the features or services you select, or as required by law, upon your activation or use of UGREEN NAS. Apart from the essential data needed for UGREEN NAS's core functions and services, and information mandated by legal requirements, you reserve the right to opt-out of additional data processing. Be aware, however, that this may limit access to certain features or services.

  • This Policy will help you understand:
  • 1. Applicable Scope
  • 2. How We Collect and Use Your Personal Information
  • 3. Use of Cookies and Other Similar Technologies
  • 4. How We Store and Protect Your Personal Data
  • 5. How We Share, Assign, and Disclose Your Personal Information
  • 6. How to Exercise Your Right to Manager Personal Information
  • 7. Specific Clauses of EU General Data Protection Regulation
  • 8. The Right to Privacy in California and Other US states
  • 9. How We Process Minors' Personal Data
  • 10. How Your Personal Information is Transferred Globally
  • 11. Policy Updates
  • 12. Contact us

1. Applicable Scope
For the purposes of this agreement, "UGREEN NAS" encompasses the products and services accessed and used via the UGREEN Client, websites, UGREEN software development kit (SDK) for third-party websites or apps, application programming interfaces (APIs), mini-programs, and any new products and services resulting from technological advancements (collectively "UGREEN NAS"). Variations in features may exist among different UGREEN NAS versions. We collect and process your personal information in accordance with this privacy policy unless otherwise specified by separate policies of other UGREEN NAS versions. In cases where other UGREEN NAS versions have separate policies, those policies shall also apply. In the event of any conflicts between this Policy and those of other UGREEN NAS versions, the latter shall control. Please be aware that certain search paths and operations may differ across UGREEN NAS versions, and should be considered in the context of the actual usage. Except for the activities that the information would be collected and used for in this Policy, this Policy does not cover third party services, and such third parties are responsible for describing how they collect and use your personal information.

2. How We Collect and Use Your Personal Information
We collect and use personal information provided by you, generated during your use of UGREEN NAS, or obtained from third parties with your consent. This is done in order to satisfy your use of UGREEN NAS, communicate with you, and improve or optimize our products or services. As our offerings evolve, we might alter our products or services. Should we use your information for purposes not covered in this Policy, or use information collected for specific purposes for other uses, we will inform you and seek your consent, except where legal grounds or justifications exist for processing your data without consent. See the UGREEN NAS Personal Information Collection Check list for an overview of the personal data we gather.

2.1.Contexts for Collecting Personal Data
Registration and Login
Throughout the use of your NAS device, UGREEN has no access to your photos, documents, videos, etc. stored on your NAS device. Your data can only be accessed by you personally and your friends who accept your sharing.You can log in with your created local account (excluding official UGREEN Cloud website). The local account is divided into an administrator account and a non-administrator account; if you use the local account , all data is stored locally on your NAS device and your cell phone (or computer), UGREEN does not collect any personal data of you. You may also log in to UGREEN NAS through a local account, during which none of your personal information will be collected. We shall collect and process your personal information under this Policy if required in other circumstances.
In the official UGREEN website login channel, you can register and log in to UGREEN Cloud using a Ugreen Cloud account. You can also opt for quick registration and login to UGREEN NAS through a third-party account, provided we have authorization to access your personal data on the third-party platform, including Apple accounts, profile pictures, WeChat (nickname, openid), and QQ (nickname) for users in mainland China, as well as Facebook and Google accounts and other information authorized by you for users in other countries. This information is used for the creation of a UGREEN Cloud account linked to the third-party account, which you can use for registration, login, and accessing UGREEN NAS services. In certain instances, we may revalidate and link your phone number or email to confirm the authenticity and association of your third-party account.
If you encounter difficulties recalling your UGREEN NAS login credentials, you can utilize the password retrieval feature. For enhanced account security, we may request identity verification through one of four methods: your UGREEN Cloud account details, device information, local account, and password, or the device sharer's account information.

(1)UGREEN Cloud account
When logged in with a local account, if you need to use the UGREENlink service, Configuration Backup and Restoration, or the SMS alert function for important NAS device information, you need to bind and use a UGREEN Cloud account to register and log in. At this time, you need to provide your phone number (for users in mainland China) or email (for users in other countries or regions), along with additional identification information (such as a profile picture and nickname). This enables us to assist with the registration process, enhance your account details, maintain account security, and support account recovery. We may link the basic information you provide to your UGREEN NAS device and send important device notifications via SMS or email. Registration or login to UGREEN NAS is contingent on this information.

(2)Bind device
To successfully bind and manage your UGREEN NAS device, we need to collect the following information when you bind the device: UGREEN NAS Device model, device serial number SN and MAC address, IP address, UGREENlink ID (if you enable the UGREENlink feature) and your customized device name, device system status (online/offline/sleeping), device holding role (owner/sharer), and warranty expiration time (visible only to administrators). Collecting this information is to assist you in device binding, identifying your device, and associating it with your account. This ensures you can inquire and manage the devices you have bound with your account. This enables you to monitor the status of your device in real time and ensures that the management rights of the device are allocated appropriately. For device administrators, we also gather the device's warranty expiration date to provide prompt warranty expiration reminders.

(3)Login History and Trusted Device Management
  1. To protect your account against unauthorized access, swiftly identify and address abnormal activities, and safeguard against security threats, we collect the following login history details when you access UGREEN NAS:
  2. Login Time: Recording the precise login times, accurate to the second;
  3. Operation Record: Documenting your account logins and unbinding actions;
  4. Location Information: Determining your login city by analyzing and identifying your IP address;
  5. IP Address: Used to pinpoint the login network's location (accurate to city);
  6. Operating System: Identifying the operating system used during login, such as iOS, Android, macOS, Windows;
  7. Access Method: Determining whether access to UGREEN NAS is via the website or other clients.
  1. We permit the setting of "trusted devices" to bypass repeated verification for easier and more secure login on these devices. This feature simplifies the login process while maintaining security and ease of use.
  2. Collection of Login Details: To improve account security, we record the device model and name, login location (identified by IP address, accurate to city), and your most recent login time. This helps us promptly verify who is logging into the account and take the necessary security precautions.
  3. User Management: You can review your login history and trusted device list, and are entitled to remove any suspicious devices. Should you detect any unusual activity, we advise changing your password and removing suspicious devices to ensure account security.
Trusted Device Information Collection Aims to:
  1. Enhance Account Security: By monitoring login history, we effectively monitor for and prevent unauthorized access, maintaining account security. We can take prompt action, including by notifying you and taking further precautions, whenever our system detects any unusual login attempts or security threats.
  2. Manage Trusted Devices: You are entitled to manage your trusted devices, minimize verification on frequently used devices, and effortlessly delete any suspicious or outdated devices from our system.

(4)Ticket
The "Ticket" feature is available for technical assistance at any time while using UGREEN NAS. To provide optimal support, we may collect and use data such as your: UGREEN NAS device's serial number, device model and system, client model, WeChat ID, and other access methods to UGREEN NAS(such as via LAN or wireless network). This information aids in understanding your product usage, allowing us to offer tailored technical support and solutions. Our primary aim in collecting this data is to help users identify and resolve technical issues effectively. We warrant that this information is solely utilized for addressing your technical issues related to our products and services.

(5)Cloud Storage Services
If you choose to use UGREEN NAS services in conjunction with third-party cloud storage services, such as Baidu Netdisk (exclusively for mainland China users) and OneDrive, we will collect your account details for these third party cloud services, including account name, profile picture, membership level, and cloud storage capacity. This collection facilitates file transfer and synchronization tasks between UGREEN NAS and these third-party services. We will request file read and write permissions to ensure seamless file transfers and management between UGREEN NAS and the third-party cloud storage services. We warrant that such permissions will be used solely for the purpose of smooth file uploads, downloads, and task synchronization. You have the right to decide whether to link third-party cloud storage services with UGREEN NAS. Declining this connection won't affect your access to other UGREEN NAS services and features.

(6)LAN Device Search via find.ugnas.com
When you use the WebFind service on find.ugnas.com to search for and activate LAN devices, we collect device-specific data including the device name, IP address, Mac address, serial number, operating system version, model name, and status. This data ensures accurate and efficient identification of LAN devices for your convenience.

(7)UGREENlink Services
Accessing UGREENlink services requires an initial login to your UGREEN Cloud account. Upon login, you may opt to activate the UGREENlink feature for quick and remote connection to your UGREEN NAS device. To provide this feature, we will collect the product serial number, IP address, and routing port of your UGREEN NAS device. These details are essential for establishing a secure connection and optimizing user experience. Serial numbers help ensure precise and secure linkage to your UGREEN Cloud account, enabling access to UGREENlink services. We gather your IP address and routing port information when you use UGREENlink features to facilitate remote connectivity to your device, allowing you to access and manage your UGREEN NAS device from afar. Please note, that this information is only collected for UGREENlink features. If you choose not to use UGREENlink features, we will not collect or use this information for the aforementioned purposes.
When you enable our UGREENlink service in a LAN environment, we will collect some information on your device. Such information includes IPv4 address, IPv6 address, MAC address, DDNS address, device status information (whether the device has been initialized or whether it is currently online), WOL (Wake-on-LAN) switch status, device hostname, and device boot time. The abovementioned information is collected to ensure a better connection and access experience when you access the device in a LAN environment.

(8)Technical Support
  1. Device Information: This includes your device SN number, UGREEN NAS device system version, network conditions (including your IP address and network connection status), operational logs (including system activities and logs of user-initiated system operations, and) client information (including operating system type and version, and software version information).
  2. Personal Files in UGREEN NAS Devices Our technical support team may access your personal files stored on UGREEN NAS devices only with your explicit authorization and after granting the appropriate permissions:
This information is collected for the following purposes:
  1. Efficient Technical Support Services: By gathering device information, we can swiftly identify and resolve issues, providing you with precise technical support.
  2. Specific User Permissions: Initially, our technical support staff will request general user permissions to access device information. This ensures that our access to your device is limited to what is necessary only.
  3. Comprehensive Diagnostics: For complex technical issues, additional permissions may be requested with your consent. This involves creating and providing an administrator account for the technical support team to access. Access to personal files is only permitted under these specific circumstances.
(9)User Experience Survey (Excludes Mainland China Users)
UGREEN may invite you to participate in user experience surveys to continually optimize our products and services, aiming to deliver a more personalized user experience.
  1. Email Address Collection: We collect your email address to distribute survey questionnaires, helping us understand your real experiences and feedback regarding UGREEN NAS. Participation is voluntary, and you decide whether to provide this information.
  2. Survey Distribution: Upon your agreement to participate, we may send surveys to your provided email address. These surveys help us collect your usage experiences, preferences, and suggestions for UGREEN products, informing our product improvements and optimizations.
  3. Marketing Information: In addition to surveys, we may also send marketing communications to your email. However, we will send those only after obtaining your explicit consent.
Prior consent will be sought before conducting any user experience surveys or sending marketing information via email. We warrant that no surveys or marketing materials will be sent without your explicit agreement.

(10)Independent and Third Party Services UGREEN NAS contains information or links we have legally obtained, as well as other independent services we are licensed to operate. These services may be presented as separate features within UGREEN NAS (such as the UGREEN NAS Application Center). UGREEN NAS may also integrate or include links to third party content. We reserve the right to add, reduce, or adjust the content, form, and specific sectors within independent services at any time to expand our service offerings or optimize user experiences. While we will notify users of these changes in advance, some modifications may be implemented immediately under certain circumstances.
You may activate and use the above independent services and features via UGREEN NAS. You may be required to enter into additional agreements or accept separate terms between you and the service provider when using certain independent services or features. The primary service provider for independent services can be determined through the independent service agreements or information disclosed within such services. When necessary, we will make these agreements or terms available for you to review in a reasonable manner. Your use of the above services shall be deemed as your agreement and understanding of the associated agreements and rules.
Some services or features in UGREEN NAS may be provided by third parties either independently or in partnership with us. Such services may require separate user agreements, privacy policies, or other binding rules. Carefully review all agreements and rules (if any) before using third-party services, and ensure you fully understand and agree with them, assessing any risks involved. Exercise judgment and assess any potential risks when using third party websites or applications. You shall independently resolve any disputes, damages, or losses arising from the use of third party services with the third parties concerned. UGREEN NAS shall not be held liable for any direct or indirect damages caused by third parties.
Be aware that some third parties may use your account ID for data collection and processing. The third party service provider shall be responsible for the data collection, storage, use, and transmission. UGREEN is not involved in the processing of such data, nor will it process, access, control, or modify this data. Please choose and use third party services carefully, as your personal information and data security will be subject to the third party service provider's terms and policies when using such services.
We recommend consulting with legal experts or professionals before enabling any third party service should you have any concerns regarding the third party service provider's agreement or terms. UGREEN NAS may not be able to directly notify you of any changes to third party agreements or terms. Therefore, we recommend regularly reviewing the agreements or terms for any third party services you use to ensure your rights are protected.

(11)Operation and Security
To ensure the smooth operation and security of our products and services, and to protect the legal rights of users, the public, and ourselves, we may collect the following information:
  1. For secure and efficient software and service operations, we collect your hardware model, operating system version, device identifiers (Android includes IMEI/MEID, AndroidID, OAID, IMSI, SIM card details, GAID, Hardware SN; iOS includes IDFV, IDFA; identifier validity, reset capability, and acquisition methods vary), Network Device Hardware Address, hardware SN, IP address, WLAN access points, Bluetooth, base stations, software version, network access mode and quality, operational, usage, and service log data.
  2. Your account, device, and service log information may be used and shared with our affiliates and partners for account security assessments, identity verification, violation detection, security incident prevention, and to record, analyze, and address such violations.
  3. We may collect error log data in the event of unusual errors in UGREEN NAS to analyze and help resolve these issues and assist you in addressing such issues.
(12)Configuration Backup and Restoration
To preserve your device settings, you can back up your configurations using the "Configuration Backup and Restoration" function. When you repair your device or carry it from the original country or region to use abroad, you can actively restore your backup data. For this purpose, we need to collect and use the following setting information from you:
  1. Connectivity and Access: Users and user groups (permissions and advanced settings), file services, device connection data (UGREENlink, DDNS, portal settings), end devices, domains, and LDAP;
  2. General Settings: Time and language, notification, network, security, and indexing services;
  3. System Services: System updates, resets, configuration backups, and restorations.
2.2.Personal Information Processing Pursuant to the Law
We may collect and use your personal data pursuant to applicable laws under the following legal circumstances:
  1. With your consent;
  2. For contract fulfillment as requested by you;
  3. To comply with legal obligations such as those for anti-money laundering, anti-terrorism, anti-telecommunications fraud, and real-name management;
  4. The request is directly related to national defense and security;
  5. Whenever necessary in response to public health emergencies, or to protect the life, health, or property of a natural person in emergencies;
  6. For criminal investigations, prosecutions, trials, or executing court judgments;
  7. When you publicly disclose your personal data;
  8. When the data is sourced from legally disclosed information, including legitimate news reports and government disclosures;
  9. For maintaining the security and stable operation of our products/services, including fault detection and resolution;
  10. Any other circumstances provided by law.
Please note, in scenarios from (2) to (10) above, we may process your personal data in accordance with applicable laws without requiring your consent.

2.3.Use Permissions
UGREEN NAS may request certain permissions to provide services. Rest assured that UGREEN NAS will not activate these permissions by default. Only if you approve and confirm to grant those permissions will UGREEN NAS use them to collect your data, which will only be used in the necessary contexts specified. It is worth noting that granting UGREEN NAS a specific permission does not necessarily mean your data will be collected. Although you have granted such permissions to UGREEN NAS, your data will only be collected under lawful, valid, and necessary circumstances. Refusing to grant permissions may lead to the unavailability of specific features reliant on said permissions, but that will not affect you using other UGREEN NAS features. For more information on permissions and their uses, refer to the UGREEN NAS Permission Application and Usage Description.

3. Use of Cookies and Other Similar Technologies
Cookies and device identifiers are commonly utilized across the Internet. We may use such technologies to store cookies or anonymous identifiers on your device when accessing our platform or services, allowing us to collect and identify data during your use of our product. We warrant not to use cookies for any purposes other than those stated in this policy. Cookies and similar technologies are primarily used to facilitate product and service usage, enhance security and efficiency, improve login and response speed, and provide a more effective access experience. Most browsers allow users to delete browser cache data, including cookies. You can delete cookie data in your browser settings when using UGREEN NAS on the web. However, deleting cookies may render cookie-dependent features or services unavailable.

4. How We Store and Protect Your Personal Data

4.1.Save Date
Your personal information will be retained only for the duration necessary to fulfill the purposes outlined in this policy when using our services (unless a longer retention period is required or permitted by law). If you wish to delete your personal data, please contact us using the contact information provided in this Policy Following the necessary retention period, we will delete or anonymize your personal information, except where legal obligations mandate otherwise.
Date Retention Criteria:
  1. The length of time we maintain an ongoing relationship and provide UGREEN NAS products and services to you (such as the duration of your UGREEN Cloud account or ongoing use of our products);
  2. Whether the information is modified by the account owner, or deleted by users through their accounts;
  3. Legal obligations to retain data (for example, certain laws may necessitate retaining your transaction records for a specific period before deletion);
  4. Our legal team's recommendations for data retention (such as considerations related to contract performance, dispute resolution, legal validity, litigation, or regulatory investigations).

4.2.Data Residency
Generally, personal information collected and generated within the People's Republic of China is stored in the People's Republic of China, but as UGREEN NAS offers global services, we may transfer your personal information to our affiliates outside China. For more information, refer to "10. How Your Personal Information is Transferred Globally".

4.3.Security Measures
We prioritize the security of your personal information and adhere to prevailing information security standards. Our aim is to remain at the forefront of industry security practices. Our security strategy includes advanced security technologies such as encrypted transmission, secure data storage, intrusion detection, firewall protection, and regular vulnerability scanning to safeguard your data. Beyond technical solutions, we implement comprehensive management systems to bolster information security. This includes staff training in data protection and meticulous scrutiny and improvement of all data processing and storage procedures. Recognizing that no system is infallible, we continuously identify potential risks and implement precautions to mitigate the likelihood of information leaks, destruction, misuse, unauthorized access, disclosure, or alteration of your personal information. In the event of a security incident, we have established protocols and response mechanisms to promptly notify affected users, rectify security vulnerabilities, and take steps to prevent future occurrences.
  1. Your information is collected and used in accordance with industry-standard security practices, and you will be informed of the purposes and scope of data use through our user agreement and privacy policy.
  2. Our network services employ encryption technologies, such as transmission security protocols, to protect your data during transmission.
  3. Your personal information is encrypted and stored using advanced encryption and isolated through state-of-the-art technology.
  4. When processing personal information, such as when disclosing personal information and measuring the degree of association, we apply data desensitization techniques, including substitution and encryption-based methods, to enhance the security of any personal data we process.
  5. Our stringent data access control and multiple identity authorization systems are designed to prevent misuse of personal data and ensure compliance with regulations. Staff authorized to access personal information undergo identity verification, and access control measures, and sign confidentiality agreements, ensuring only authorized employees have access to your data.
While we implement robust security measures, we acknowledge that no system can guarantee absolute security. As such, we cannot promise complete data security, especially in instances beyond our control. Please be aware that despite our best efforts, security issues beyond our control, such as malicious attacks, may occur when using our products and services.

4.4.We appreciate your cooperation! Despite implementing these effective measures and complying with legal standards, we cannot assure the security of your personal information when transmitted over unsecured channels. Therefore, we strongly encourage you to take precautions to protect your personal information, including without limitation, the use of complex passwords, regularly changing your password, keeping your account password confidential, and helping us maintain the security of your account and personal data.

4.5.Resolving Information Security Incidents We have established emergency response plans for cybersecurity incidents. Should a personal information security breach occur, we will promptly activate these plans and assemble an emergency response team to identify the cause, minimize losses, and report to authorities as required by law. Additionally, we will inform you about the basics of the security incident, its potential impacts, our response plans, suggestions for mitigating risks, and any remedial measures we can offer. Communication will be through the contact information we have, such as notifications on our platform, messages, calls, or emails.

5. How we share, assign, and disclose your personal information 5.1.Application Programming Interfaces (API) and Software Development Kits (SDK) To guarantee the secure and stable operation of our products and services, UGREEN NAS incorporates software development kits (SDKs)and Application Programming Interfaces (APIs).When using products and services supported by these SDKs/APIs, third-party SDKs/APIs may collect and process your personal information. We perform security monitoring and assessments of third-party SDKs/APIs and adhere strictly to legal and regulatory requirements to safeguard data security. To maximize the protection of your personal information, we urge you to thoroughly understand the privacy policies of these third-party SDKs/APIs before use, as these entities are solely liable for your data under their respective privacy and data protection policies. This policy does not cover third-party products or services that you may access or initiate. We are not liable for the collection, use, and processing of your personal information by these third parties when you utilize their products or services. If you are concerned about the risks associated with these SDKs or APIs, we advise discontinuing their use and contacting us promptly. For circumstances involving UGREEN NAS's use of third-party SDKs/APIs for personal information processing, please refer to the UGREEN NAS Third-Party Personal Information Sharing List.

5.2.Sharing
Your personal information will not be shared with any entities other than UGREEN or its affiliates, except under the following circumstances:
  1. We receive your or your guardian's explicit authorization or consent.
  2. Judicial or administrative agencies demand disclosure as part of legal proceedings;
  3. We engage in legal action or arbitration against a user to protect our legal rights;
  4. Such sharing is necessitated by the service agreement or usage rules between you and UGREEN;
  5. To prevent infringement of the legal rights of UGREEN, its affiliates, users of our service, and the public to the extent permitted by law;
  6. The sharing complies with agreements made between you and third parties.
  7. The information is utilized for academic research purposes.
5.3.Assignment
We will not transfer your personal information to any company, organization, or individual outside of UGREEN's affiliates, except under the following circumstances:
  1. With your express prior authorization and consent;
  2. To comply with legal obligations, legal proceedings, mandatory government directives, and court orders;
  3. In cases of mergers, separations, bankruptcy liquidation, or acquisition/sale of our or our affiliates' business, your personal information may be transferred as part of the transaction. We will ensure confidentiality during the transfer and require the successor entity to adhere to this privacy policy, or otherwise, seek your reauthorization;
5.4.Disclosure
We will only publicly disclose your personal information under the following circumstances:
  1. 1. With your express prior consent;
  2. 2. In compliance with laws, legal proceedings, lawsuits, or government orders.
5.5.Exceptions to Obtaining Your Consent when Sharing, Assigning, or Disclosing
Your Personal Data
Please be aware that in certain instances, we may share, assign, or disclose your personal data without prior authorization or consent:
  1. The request is directly related to national defense and security;
  2. The request is related to public security, public health, and other material public interests;
  3. In circumstances directly involving criminal investigations, prosecutions, trials, or court order execution;
  4. To protect vital legal rights, such as the life and property of the data subject or other individuals, when obtaining consent is not possible;
  5. If the personal data has been publicly disclosed by the data subject;
  6. Personal data obtained from legally disclosed information sources, including without limitation news reports, government information disclosure, and other legal channels.
6. How to Exercise Your Right to Manage Personal Information
6.1.When you register or log in using a local account, all data is stored on your UGREEN NAS device and your mobile phone (or computer). We do not collect any of your personal data. At this time, to facilitate the management of your information, you can perform the related operations by following these paths:
  1. Accessing Path: Profile picture - Homepage (access to Profile picture and email) or Control Panel - User Management (access to Profile picture, username, role, email, etc.)
  2. Correction Path: Profile picture - Homepage (for editing Profile picture and email) or Control Panel - User Management (for editing Profile picture, username, role, email, etc.)
  3. Change or Withdraw Your Consent Authorization:
    ① Path to change the scope of related permission applications and usage: Personal Profile picture - Privacy Management - System Permission Management.
    ② Path to withdraw privacy policy authorization on mobile devices: Personal Profile picture - Privacy Management - Privacy Statement - Withdraw Consent.
  4. Deletion Path: Log in with an administrator account, go to Control Panel - User Management to delete a user, or go to Control Panel - Update and Restore to reset the device to factory settings (local accounts are stored on the device, so the device administrator can manage and delete local accounts, or even reset to factory settings to delete all user accounts).

6.2.When you bind and use a UGREEN Cloud account for registration and login, we ensure that you can exercise the following rights regarding your personal information:

(1) Accessing Your Personal Information Official Website Online Account Path: Home page - account and security (access to profile picture, username, password, phone number, email, and linked social accounts: WeChat, QQ, Apple, Facebook, Google)
For information not accessible through these methods, you can contact us anytime using the details in Section 12 of this Policy. We will respond to access requests within 15 business days after verifying your identity.

(2) Correcting Your Personal Account Informationbr/ Official Website Online Account Path: Home page - account and security (modify profile picture, username, password, phone number, email, and linked social accounts: WeChat, QQ, Apple, Facebook, Google)
For information not amendable via these methods, contact us anytime using the details in Section 12 of this Policy. We will respond to correction requests within 15 business days after verifying your identity.

(3) Modifying Authorization Scope or Withdrawing Consent
To preserve your device settings, you can back up your configurations using the "Configuration Backup and Restoration" function. When you repair your device or carry it from the original country or region to use abroad, you can actively restore your backup data. For this purpose, we need to collect and use the following setting information from you:
  1. To change authorization scope for permissions: Profile picture - privacy management - system permission management.
  2. To withdraw consent for the privacy policy on mobile: Profile picture - privacy management - privacy statement - withdraw consent.
  3. Rejecting marketing or withdrawing the consent for marketing (not applicable to users in the Chinese Mainland): We shall only send marketing information under applicable laws and with your consent, and you have the right to require us not to use your personal information for marketing. You may unsubscribe from our emails according to the unsubscribe guidelines shown in such emails for rejection and withdrawal.
Following the withdrawal of consent, we will cease processing the related personal information. However, your withdraw of consent will not affect the processing of personal information previously conducted based on your authorization. If you encounter issues during this process, contact us anytime using the details provided in Section12of this Policy.

(4) Deleting Your Personal Information You can delete your information as follows:
To delete device information:
Official Website Online Account Path: UGREEN NAS devices - unbind device. If we process your personal information unlawfully, collect or use it without your consent, or if you seek deletion due to account closure and cessation of our product or service use, you may request the deletion of your personal information. Contact us using the information in Section12 of this Policy at any time. We will address your deletion request within 15 business days. Upon deletion, your personal data will no longer be used. However, immediate deletion may not occur to comply with legal or policy requirements or to maintain necessary data for normal operations. We will store or back up your data for the required period, after which it will be permanently deleted.

(5) Account Closure
You have the right to close your UGREEN Cloud account using the following methods: https://web.ugnas.com/account/login/#/login
Home page - account and security - close this account;
For accounts logged in via third-party services (Wechat, QQ, Apple, Facebook, or Google) with authorization, please unbind using these methods:
  1. Official Website Third-Party Account Unbinding Path: Homepage - account and security - bind account - unbind social account;
For additional assistance, contact us using the information in Section12 We will process your account closure by deleting your personal information associated with the registered cellphone within 15 business days after verifying your identity.

(6) Obtaining a Copy of Your Personal Information You are entitled to obtain a copy of your personal information. To request this, please use the following method:
Application Email: ugreennascss@gmail.com

(7) Constraint-based Information System Automated Decision-Making Certain functions involve decisions made by automated systems, including information systems and algorithms. If you believe these automated decisions significantly impact your legal rights, you can request explanations or corrections, and we will provide appropriate solutions. For inquiries, contact us at ugreennascss@gmail.com.

(8) Response to Your Requests
For security, you may need to submit a written request or provide additional identification. We may ask you to verify your identity before processing your request.
We aim to respond within 15 business days.
Reasonable requests are typically processed free of charge. We reserve the right to refuse requests that are unjustifiably repetitive, technically burdensome (such as by necessitating the development of new systems or fundamentally amending current practices), infringe on others' legal rights, or are impractical (such as requests involving data on backup tapes).
Pursuant to applicable law, we are unable to accept requests under the following circumstances:
  1. The request involves the personal information controller's legal obligations;
  2. The request is directly related to national defense and security;
  3. The request is related to public security, public health, and other material public interests;
  4. The request is directly related to a criminal investigation, prosecution, trial, or enforcement of a judgment;
  5. If the personal information controller has evidence of the request being made in bad faith or as an abuse of rights;
  6. To protect vital legal rights, such as the life and property of the data subject or other individuals, when obtaining consent is not possible;
  7. When responding to a request made by a subject of the personal information will materially infringe upon the legal rights of the subject of the personal information or other individuals or organizations;
  8. A commercial trade secret is concerned.
This Policy does not create, extend, or modify rights for data subjects and consumers in mainland China, Hong Kong, China, the European Union, any U.S. state (including California), or UGREEN's obligations unless otherwise required by the GDPR, CCPA, or other privacy laws.
7. Sdivecific Clauses of EU General Data Protection Regulations
For users in the European Economic Area (EEA) or the UK, this Section applies in addition to the terms specified in this Policy.America Ugreen Limited is the Controller of your data under GDPR.
7.1.Data Subject Rights
As a user in the European Economic Area (EEA) or the UK, you are entitled to the following rights regarding the personal data we process as a personal data controller:
  1. Right to Data Access/Portability: You have the right to access personal information held by us and can request that we provide this data for you to transfer to other service providers;
  2. Right to Erasure: You can request the erasure of your personal data held by us under certain circumstances (such as where the data is no longer necessary for the purposes for which it was initially collected);
  3. Right to Object to Processing: You have the right to object to our processing of your personal data and require us to stop such and/or stop sending you instant messaging marketing;
  4. Right to Correction: You have the right to require us to correct any inaccurate or incomplete personal data;
  5. Right to Restrict Processing: You have the right to require that we limit the processing of your personal data under certain circumstances (for example, if you dispute the accuracy of the data we hold or if you believe the processing is unlawful).
To exercise these rights, please reach out to us using the contact information provided in Section12 of this Policy. We will review and respond to each request in accordance with applicable data protection laws.
If you have additional questions regarding our use of your personal data, please direct your inquiries to the contact information specified in Section12 of this Policy. Note that we may request further information from you to verify your identity and ensure your entitlement to access your personal data.
You also have the right to file a complaint with a data protection agency. For more details, please contact your local data protection agency.
7.2.Legal Basis for Processing Personal Data
We process your information in a lawful, transparent, and fair manner. Depending on the particular personal data and context, UGREEN may rely on various legal grounds for processing personal data as a controller in areas like the EEA and UK:
  1. Contractual Necessity: When we enter into a contract directly with you, we process your personal data as necessary to prepare, sign, perform, and manage the contract;
  2. Specific withdrawal of consent: We require your prior consent before using Cookies to show advertisements and analyze customized advertisements sent by our partners, or analyze your use of our website. You are entitled to withdraw your consent at any time via the Cookie management tool in Cookie Settings.
  3. Required for compliance with our legal obligations: We process your personal data based on legal obligations to comply with EEA laws, codes of practice, guidelines, and rules that are applicable to us, and to respond to requests or other communications from jurisdictional EEA Agencies, governments, judicial, or other regulatory agencies. This includes detecting, investigating, preventing, and stopping fraudulent, harmful, unauthorized, or illegal activities (Fraud and Abuse Detection) and complying with privacy laws;
  4. Protecting your material interests or those of others: We process some personal data to protect material interests and to identify and prevent any illegal activities that impact material interests and public security, including child sexual abuse data; and
  5. we may process your personal data in accordance with the following legal rights to safeguard our (or others') legal rights unless such interests are secondary to your personal information protection or fundamental rights and freedoms:
  6. Fulfilling and performing contracts between you and the account owner/distributor for our products or services (including issuing bills, complying with contractual obligations and management, and support);
  7. Developing, testing, improving, and troubleshooting our products and services;
  8. Ensuring the security and integrity of accounts, activities, products, and services, which involves detecting and preventing malicious activity and violations of our terms and policies, and preventing and addressing security threats;
  9. Distributing marketing communications, advertisements, or promotions about our products and services;
  10. Complying with laws, codes of practice, guidelines, and regulations applicable outside the EEA, and responding to requests from non-EEA public agencies, government, judicial, or regulatory agencies, and other communications to fulfill our corporate social responsibilities, protect our rights and assets and those of our clients, resolve disputes, and perform agreements.

7.3.International Data Transfer
UGREEN operates globally, which may necessitate transferring, storing, or processing your personal data in locations outside the country or region of its initial collection.
For data transfers from the European Economic Area (EEA) and the UK to other countries or territories, it's important to note that the level of data protection in some destinations may not be considered adequate by the European Commission. The laws in these countries or regions may not offer the same rights as those in your location, or they may lack dedicated privacy regulators to address potential complaints. Nevertheless, we will utilize various legal processes, including, without limitation, having signed the standard contract clauses issued by the European Commission between America Ugreen Limited and the affiliates in your location (such as the Standard Contract Clauses issued by the European Commission under the Commission Implementing Decision 2021/914) to ensure the same protection of your data in the overseas receiving countries as that in the EU.
Regardless of the data storage location, UGREEN commits to processing it in accordance with this policy, adhering to applicable legal requirements, and implementing contractual or other measures to secure your personal data. Specifically, for data transfers involving EEA or UK users to countries outside these regions not recognized by the European Commission as having adequate data protection, we will adhere to the European Commission's standard contractual clauses for the transfer. For further information on this matter, please feel free to contact us.

8. The Right to Privacy in California and Other US states
If you are located in California or another U.S. state, the provisions in this section supplement those in this Policy.
The California Consumer Privacy Act of 2018 and the California Privacy Rights Act (CPRA), as amended, along with their implementing regulations (collectively referred to as the "CCPA"), grant California residents specific rights regarding their personal information. This section details your rights under the CCPA and how to exercise them.

8.1.Your Personal Information Rights
We process your information in a lawful, transparent, and fair manner. Depending on the particular personal data and context, UGREEN may rely on various legal grounds for processing personal data as a controller in areas like the EEA and UK:

(1) Right to Know of the Collection, Disclosure, and Sale of Your Personal Information
California residents are entitled to request that a business collecting their personal information disclose the following:

  1. Fulfilling and performing contracts between you and the account owner/distributor for our products or services (including issuing bills, complying with contractual obligations and management, and support);
  2. Developing, testing, improving, and troubleshooting our products and services;
  3. Ensuring the security and integrity of accounts, activities, products, and services, which involves detecting and preventing malicious activity and violations of our terms and policies, and preventing and addressing security threats;

(2) Right to Request the Deletion of Personal Information
California residents are entitled to request businesses delete any personal information they have collected, subject to exceptions as outlined in the CCPA. UGREEN will provide a clear base for any denied requests for deletion.

(3) Right to Limit Use of Sensitive Personal Information
You have the right to limit the use of your sensitive personal information for any purpose, except as provided under Section 7027 (m) of the CCPA.

(4) Right to Opt-Out of the Sale of Personal Information
We do not, nor have we in the past 12 months, sold any personal information we have collected.

(5) Right to Non-Discrimination
UGREEN will not discriminate against individuals exercising their rights under the CCPA.

These rights are not absolute, and in some cases, we may be legally required or permitted not to fulfill your request.

8.2.How to Exercise Your Rights
To exercise any of the above rights you may submit a verifiable consumer request to us using the contact information provided in Section12 of this Policy. Only you or an authorized agent can make a verifiable consumer request related to your personal information. An authorized agent must submit your written permission and their registration filed with the California Secretary of State to make a request on your behalf.

8.3.Validating Your Request
To respond to your CCPA request, we need to verify your identity or your authorized agent's authority. If initial verification is unsuccessful, we may request additional information for verification purposes. Any personal information provided for verification will solely be used for that purpose. For verification, please provide your name, address, phone number, and email address. We will compare this information with what we already hold and may request additional documentation, including identification documents, to minimize fraud risks. We may deny or partially fulfill certain requests as permitted or required by law. For example, in requests for deletion of CCPA Personal Information, we may retain necessary information for legal purposes, like tax accounting.
California consumers have the right to file a complaint with the California Attorney General's Office under the CCPS. The Attorney General's Office can be contacted via https://oag.ca.gov/contact/consumer-complaint-against-business-or-company or by calling (916) 210-6276.
Contact us using the methods below, and we will respond within 30 days: Should more time be needed to process your request, we will inform you within the initial 30 days.

9. How We Process Minors' Personal Data
Our products and services are primarily intended for adult users. If you are a minor under the laws of your country or region, please ensure that your parent or guardian reviews this Policy thoroughly. We require that you use our services or share information with us only with the explicit consent of your parent or guardian.
We are committed to the protection of minors' personal information. If you are a parent or guardian, please ensure that any child under your care uses our services with your authorized consent. For inquiries regarding a child's personal information, please contact our dedicated personal information protection department. If you are considered a minor under the laws of your area, it's important to review this policy with your guardian before using our product/service. Please make certain that you have your guardian's explicit consent both for using this product and for sharing your personal information with us. Once a child's personal data is collected with parental consent, we will use or disclose it only as explicitly agreed by the parent or guardian, in compliance with applicable laws, or when necessary for the child's protection. If a guardian believes we have collected a minor's personal information without consent, please contact us at ugreennascss@gmail.com, and we will delete the relevant data promptly upon request.

10. How Your Personal Information is Transferred Globally
UGREEN offers products and services utilizing resources and servers located worldwide. Consequently, your personal information may be transferred to or accessed from jurisdictions outside the country where you use our products or services. These transfers and accesses are conducted in compliance with applicable laws.
To provide you with global UGREEN NAS services, we transfer your personal information from the country of your account registration (home country) to UGREEN's affiliated entities in various countries. This includes LULIAN GROUP LIMITED, UGREEN America- AMERICA UGREEN LIMITED, UGREEN Hong Kong- HONG KONG UGREEN LIMITED, and UGREEN Germany- UGREEN Group GmbH). These services include:

10.1.Global Services
After your registration, we transmit your account's hash value and home country/region details to Hong Kong GREEN. When you initiate an access request from anywhere in the world, Hong Kong UGREEN determines your home country/region. This information helps us assign a server close to your location, a necessary step in providing you with the global UGREEN NAS service. This system ensures that you can conveniently and efficiently access your UGREEN NAS equipment from any country or region worldwide.

10.2.International Usage
While using NAS abroad, activities like customizing settings, logging in, phone/email management, and managing UGREEN NAS devices involve transferring your account, device, and UGREEN NAS device data, along with activity logdata to the nearest UGREEN servers, which is necessary to provide the services to you. We will transmit the hash value UGREENlink node domain name identified by your UGREENlink to the UGREEN server closest to your current country when connecting to your device via UGREENlink.
When taking your private cloud device abroad, to facilitate device setting backup and restoration, your configuration backup data [refer to 2. (12) for specific data details] will be transferred from the server in your purchase country to the nearest server abroad upon your data migration request. In some cases, the same server may be used both domestically and abroad, eliminating cross-border data transfer.
To safeguard cross-border personal information security, we employ technical and managerial measures like encryption, anonymization, access restriction, and monitoring of offshore UGREEN affiliates and cloud service providers to comply with China's personal information protection standards.
If you wish to exercise your rights under 6.How you can exercise your rights to manage your personal information, you can refer to this clause and contact the parties involved at ugreennascss@gmail.com.

11. Policy Updates
We may periodically update this policy. Without your explicit consent, we will not reduce your rights under the current Privacy Policy. Any changes to this policy will be posted on this page. For significant updates, we will inform you through push notifications, pop-ups, emails, etc., and seek your consent again.

Significant changes as referred to in this Policy include, but are not limited to:

11.1.Substantial changes in our service model. Such as changes in personal information processing purposes, processed information types, and usage methods;

11.2.Significant changes in ownership or organizational structure. Such as those resulting from business adjustments, bankruptcy, mergers, or acquisitions;

11.3.Modifications in the main entities of personal information sharing, transfer, or public disclosure;

11.4.Major alterations in your participation in personal information processing and the exercise of your rights;

11.5.Changes in our personal information processing departments, contact details, and complaint channels;

11.6.When a security assessment indicates high risks to users’ personal information.

By utilizing our services, you acknowledge and consent to the collection, use, storage, sharing, management, and protection of your information as outlined in this policy.

12. Contact us

12.1.For any inquiries, comments, or suggestions regarding this agreement or our services, please reach out to us using the contact details provided below.

  1. Contact us through the "Help Center - Contact Us" feature within UGREEN NAS;
  2. Our dedicated Personal Information Protection Officer can be contacted at: ugreennascss@gmail.com
  3. You can also contact us by phone.
    Contact Numbers and Business Hours:
    (US)+1 888 678 8925           Mon-Fri 9:00-17:00 PST
  4. Contact us by mail at the following address:
    Registered Addresses: 108 WEST 13TH ST WILMINGTON, DE 19801, USA County of Delaware

12.2.To ensure efficient handling of your inquiries and timely feedback, please provide proof of identity, valid contact information, written requests, and relevant evidence. We aim to process your request within 15 working days after verifying your identity.

If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request.

UGREEN NAS Privacy Policy

Initial Effective Date: 17/05/2024

Last Updated Date:14/08/2024 |

Welcome to UGREEN NAS and sign up for a global unified account! America Ugreen Limited，along with its affiliates (LULIAN GROUP LIMITED, UGREEN Hong Kong- HONG KONG UGREEN LIMITED, and UGREEN Germany- UGREEN Group GmbH) hereinafter referred to as "UGREEN" or "We", ), sincerely thank you for trusting us with your personal information. Our commitment is to safeguard the privacy of your personal data, ensuring full compliance with legal requirements in doing so. Therefore, we have prepared this UGREEN NAS Privacy Policy (hereinafter referred to as "this Policy") to help you fully understand how we collect, utilize, share, secure, and store your personal information, and how you can effectively manage your data while using our products and services to make more informed decisions.

 

This Product Privacy Policy ("Privacy Policy") applies to UGREEN NAS and  the applications we provide for use with UGREEN NAS，including mobile apps, desktop apps, TV apps and WeChat apps.

 

This Privacy Policy describes how Ugreen collects, uses, shares, secures, protects and stores your personal information in order to effectively manage your data to make more informed decisions when using our NAS and NAS application.

 

The use of information collected through our Products shall be limited to the purpose of providing the service for which our Customers have engaged Ugreen NAS. We maintain a separate privacy policy with respect to our website. To view our Website Privacy Policy, click here.
 

 

 

We urge you to thoroughly read this Policy, paying particular attention to the boldfaced sections, and confirm your complete understanding and agreement before using our products or services.

 

In addition to this Policy, we may also use real-time notifications (such as pop-ups and page alerts) and feature updates to explain the objectives, extent, and use of the collected information. These real-time notifications and updates form an essential part of this Policy and have the same legal effect. We aim to define all terms used in this policy in a clear, accessible manner for better comprehension. For inquiries, feedback, or suggestions regarding this Policy, please reach out to us using the contact details provided at the end of Section12 of this Privacy Policy should you have any questions, comments or suggestions about this Policy.

 

By accepting this Policy, you acknowledge the features of UGREEN NAS and consent to the necessary collection of personal data to facilitate the operation of these features. We will process such information for the features or services you select, or as required by law, upon your activation or use of UGREEN NAS. Apart from the essential data needed for UGREEN NAS's core functions and services, and information mandated by legal requirements, you reserve the right to opt-out of additional data processing. Be aware, however, that this may limit access to certain features or services.

 

This Policy will help you understand:

1. Applicable Scope

2. How We Collect and Use Your Personal Information

3. Use of Cookies and Other Similar Technologies

4. How We Store and Protect Your Personal Data

5. How We Share, Assign, and Disclose Your Personal Information

6. How to Exercise Your Right to Manager Personal Information

7. Specific Clauses of EU General Data Protection Regulation

8. The Right to Privacy in California and Other US states

9. How We Process Minors' Personal Data

10. How Your Personal Information is Transferred Globally

11. Policy Updates

12. Contact us

 

  1.       Applicable Scope

For the purposes of this agreement, "UGREEN NAS" encompasses the products and services accessed and used via the UGREEN Client, websites, UGREEN software development kit (SDK) for third-party websites or apps, application programming interfaces (APIs), mini-programs, and any new products and services resulting from technological advancements (collectively "UGREEN NAS"). Variations in features may exist among different UGREEN NAS versions. We collect and process your personal information in accordance with this privacy policy unless otherwise specified by separate policies of other UGREEN NAS versions. In cases where other UGREEN NAS versions have separate policies, those policies shall also apply. In the event of any conflicts between this Policy and those of other UGREEN NAS versions, the latter shall control. Please be aware that certain search paths and operations may differ across UGREEN NAS versions, and should be considered in the context of the actual usage.

Except for the activities that the information would be collected and used for in this Policy, this Policy does not cover third party services, and such third parties are responsible for describing how they collect and use your personal information.

 

  1.       How We Collect and Use Your Personal Information

We collect and use personal information provided by you, generated during your use of UGREEN NAS, or obtained from third parties with your consent. This is done in order to satisfy your use of UGREEN NAS, communicate with you, and improve or optimize our products or services. As our offerings evolve, we might alter our products or services. Should we use your information for purposes not covered in this Policy, or use information collected for specific purposes for other uses, we will inform you and seek your consent, except where legal grounds or justifications exist for processing your data without consent. See the UGREEN NAS Personal Information Collection Check list for an overview of the personal data we gather.

  1. Contexts for Collecting Personal Data

Registration and Login

Throughout the use of your NAS device, UGREEN has no access to your photos, documents, videos, etc. stored on your NAS device. Your data can only be accessed by you personally and your friends who accept your sharing.You can log in with your created local account (excluding official UGREEN Cloud website). The local account is divided into an administrator account and a non-administrator account; if you use the local account , all data is stored locally on your NAS device and your cell phone (or computer), UGREEN does not collect any personal data of you. You may also log in to UGREEN NAS through a local account, during which none of your personal information will be collected. We shall collect and process your personal information under this Policy if required in other circumstances.

If you encounter difficulties recalling your UGREEN NAS login credentials, you can utilize the password retrieval feature. For enhanced account security, we may request identity verification through one of four methods: your UGREEN Cloud account details, device information, local account, and password, or the device sharer's account information.

  1. UGREEN Cloud account

When logged in with a local account, if you need to use the UGREENlink service, Configuration Backup and Restoration, or the SMS alert function for important NAS device information, you need to bind and use a UGREEN Cloud account to register and log in. At this time, you need to provide your phone number (for users in mainland China) or email (for users in other countries or regions), along with additional identification information (such as a profile picture and nickname). This enables us to assist with the registration process, enhance your account details, maintain account security, and support account recovery. We may link the basic information you provide to your UGREEN NAS device and send important device notifications via SMS or email. Registration or login to UGREEN NAS is contingent on this information.

  1. Bind device

To successfully bind and manage your UGREEN NAS device, we need to collect the following information when you bind the device: UGREEN NAS Device model, device serial number SN and MAC address, IP address, UGREENlink ID (if you enable the UGREENlink feature) and your customized device name, device system status (online/offline/sleeping), device holding role (owner/sharer), and warranty expiration time (visible only to administrators). Collecting this information is to assist you in device binding, identifying your device, and associating it with your account. This ensures you can inquire and manage the devices you have bound with your account. This enables you to monitor the status of your device in real time and ensures that the management rights of the device are allocated appropriately. For device administrators, we also gather the device's warranty expiration date to provide prompt warranty expiration reminders.

  1. Login History and Trusted Device Management

①To protect your account against unauthorized access, swiftly identify and address abnormal activities, and safeguard against security threats, we collect the following login history details when you access UGREEN NAS:

1)  Login Time: Recording the precise login times, accurate to the second;

2)  Operation Record: Documenting your account logins and unbinding actions;

3)  Location Information: Determining your login city by analyzing and identifying your IP address;

4)  IP Address: Used to pinpoint the login network's location (accurate to city);

5)  Operating System: Identifying the operating system used during login, such as iOS, Android, macOS, Windows;

6)  Access Method: Determining whether access to UGREEN NAS is via the website or other clients.

②We permit the setting of "trusted devices" to bypass repeated verification for easier and more secure login on these devices. This feature simplifies the login process while maintaining security and ease of use.

1)  Collection of Login Details: To improve account security, we record the device model and name, login location (identified by IP address, accurate to city), and your most recent login time. This helps us promptly verify who is logging into the account and take the necessary security precautions.

2)  User Management: You can review your login history and trusted device list, and are entitled to remove any suspicious devices. Should you detect any unusual activity, we advise changing your password and removing suspicious devices to ensure account security.

Trusted Device Information Collection Aims to:

  1.         Enhance Account Security: By monitoring login history, we effectively monitor for and prevent unauthorized access, maintaining account security. We can take prompt action, including by notifying you and taking further precautions, whenever our system detects any unusual login attempts or security threats.
  2.         Manage Trusted Devices: You are entitled to manage your trusted devices, minimize verification on frequently used devices, and effortlessly delete any suspicious or outdated devices from our system.
  1. Ticket

The "Ticket" feature is available for technical assistance at any time while using UGREEN NAS. To provide optimal support, we may collect and use data such as your: UGREEN NAS device's serial number, device model and system, client model, WeChat ID, and other access methods to UGREEN NAS(such as via LAN or wireless network). This information aids in understanding your product usage, allowing us to offer tailored technical support and solutions. Our primary aim in collecting this data is to help users identify and resolve technical issues effectively. We warrant that this information is solely utilized for addressing your technical issues related to our products and services. 

  1. Cloud Storage Services

If you choose to use UGREEN NAS services in conjunction with third-party cloud storage services, such as Baidu Netdisk (exclusively for mainland China users) and OneDrive, we will collect your account details for these third party cloud services, including account name, profile picture, membership level, and cloud storage capacity. This collection facilitates file transfer and synchronization tasks between UGREEN NAS and these third-party services. We will request file read and write permissions to ensure seamless file transfers and management between UGREEN NAS and the third-party cloud storage services. We warrant that such permissions will be used solely for the purpose of smooth file uploads, downloads, and task synchronization. You have the right to decide whether to link third-party cloud storage services with UGREEN NAS. Declining this connection won't affect your access to other UGREEN NAS services and features.

  1. LAN Device Search via find.ugnas.com

When you use the WebFind service on find.ugnas.com to search for and activate LAN devices, we collect device-specific data including the device name, IP address, Mac address, serial number, operating system version, model name, and status. This data ensures accurate and efficient identification of LAN devices for your convenience.

  1. UGREENlink Services

Accessing UGREENlink services requires an initial login to your UGREEN Cloud account. Upon login, you may opt to activate the UGREENlink feature for quick and remote connection to your UGREEN NAS device. To provide this feature, we will collect the product serial number, IP address, and routing port of your UGREEN NAS device. These details are essential for establishing a secure connection and optimizing user experience. Serial numbers help ensure precise and secure linkage to your UGREEN Cloud account, enabling access to UGREENlink services. We gather your IP address and routing port information when you use UGREENlink features to facilitate remote connectivity to your device, allowing you to access and manage your UGREEN NAS device from afar. Please note, that this information is only collected for UGREENlink features. If you choose not to use UGREENlink features, we will not collect or use this information for the aforementioned purposes.

When you enable our UGREENlink service in a LAN environment, we will collect some information on your device. Such information includes IPv4 address, IPv6 address, MAC address, DDNS address, device status information (whether the device has been initialized or whether it is currently online), WOL (Wake-on-LAN) switch status, device hostname, and device boot time. The abovementioned information is collected to ensure a better connection and access experience when you access the device in a LAN environment.

  1. Technical Support

When seeking assistance from our technical support team, we may collect the following information:

①Device Information: This includes your device SN number, UGREEN NAS device system version, network conditions (including your IP address and network connection status), operational logs (including system activities and logs of user-initiated system operations, and) client information (including operating system type and version, and software version information).

②Personal Files in UGREEN NAS Devices Our technical support team may access your personal files stored on UGREEN NAS devices only with your explicit authorization and after granting the appropriate permissions:

This information is collected for the following purposes:

①Efficient Technical Support Services: By gathering device information, we can swiftly identify and resolve issues, providing you with precise technical support.

②Specific User Permissions: Initially, our technical support staff will request general user permissions to access device information. This ensures that our access to your device is limited to what is necessary only.

③Comprehensive Diagnostics: For complex technical issues, additional permissions may be requested with your consent. This involves creating and providing an administrator account for the technical support team to access. Access to personal files is only permitted under these specific circumstances.

  1. User Experience Survey (Excludes Mainland China Users)

UGREEN may invite you to participate in user experience surveys to continually optimize our products and services, aiming to deliver a more personalized user experience.

①Email Address Collection: We collect your email address to distribute survey questionnaires, helping us understand your real experiences and feedback regarding UGREEN NAS. Participation is voluntary, and you decide whether to provide this information.

②Survey Distribution: Upon your agreement to participate, we may send surveys to your provided email address. These surveys help us collect your usage experiences, preferences, and suggestions for UGREEN products, informing our product improvements and optimizations.

③Marketing Information: In addition to surveys, we may also send marketing communications to your email. However, we will send those only after obtaining your explicit consent.

Prior consent will be sought before conducting any user experience surveys or sending marketing information via email. We warrant that no surveys or marketing materials will be sent without your explicit agreement.

  1. Independent and Third Party Services

UGREEN NAS contains information or links we have legally obtained, as well as other independent services we are licensed to operate. These services may be presented as separate features within UGREEN NAS (such as the UGREEN NAS Application Center). UGREEN NAS may also integrate or include links to third party content. We reserve the right to add, reduce, or adjust the content, form, and specific sectors within independent services at any time to expand our service offerings or optimize user experiences. While we will notify users of these changes in advance, some modifications may be implemented immediately under certain circumstances.

You may activate and use the above independent services and features via UGREEN NAS. You may be required to enter into additional agreements or accept separate terms between you and the service provider when using certain independent services or features. The primary service provider for independent services can be determined through the independent service agreements or information disclosed within such services. When necessary, we will make these agreements or terms available for you to review in a reasonable manner. Your use of the above services shall be deemed as your agreement and understanding of the associated agreements and rules.

Some services or features in UGREEN NAS may be provided by third parties either independently or in partnership with us. Such services may require separate user agreements, privacy policies, or other binding rules. Carefully review all agreements and rules (if any) before using third-party services, and ensure you fully understand and agree with them, assessing any risks involved. Exercise judgment and assess any potential risks when using third party websites or applications. You shall independently resolve any disputes, damages, or losses arising from the use of third party services with the third parties concerned. UGREEN NAS shall not be held liable for any direct or indirect damages caused by third parties.

Be aware that some third parties may use your account ID for data collection and processing. The third party service provider shall be responsible for the data collection, storage, use, and transmission. UGREEN is not involved in the processing of such data, nor will it process, access, control, or modify this data. Please choose and use third party services carefully, as your personal information and data security will be subject to the third party service provider's terms and policies when using such services.

We recommend consulting with legal experts or professionals before enabling any third party service should you have any concerns regarding the third party service provider's agreement or terms. UGREEN NAS may not be able to directly notify you of any changes to third party agreements or terms. Therefore, we recommend regularly reviewing the agreements or terms for any third party services you use to ensure your rights are protected.

  1. Operation and Security

To ensure the smooth operation and security of our products and services, and to protect the legal rights of users, the public, and ourselves, we may collect the following information:

①For secure and efficient software and service operations, we collect your hardware model, operating system version, device identifiers (Android includes IMEI/MEID, AndroidID, OAID, IMSI, SIM card details, GAID, Hardware SN; iOS includes IDFV, IDFA; identifier validity, reset capability, and acquisition methods vary), Network Device Hardware Address, hardware SN, IP address, WLAN access points, Bluetooth, base stations, software version, network access mode and quality, operational, usage, and service log data.

②Your account, device, and service log information may be used and shared with our affiliates and partners for account security assessments, identity verification, violation detection, security incident prevention, and to record, analyze, and address such violations.

③We may collect error log data in the event of unusual errors in UGREEN NAS to analyze and help resolve these issues and assist you in addressing such issues.

  1. Configuration Backup and Restoration

To preserve your device settings, you can back up your configurations using the "Configuration Backup and Restoration" function. When you repair your device or carry it from the original country or region to use abroad, you can actively restore your backup data. For this purpose, we need to collect and use the following setting information from you:

①Connectivity and Access: Users and user groups (permissions and advanced settings), file services, device connection data (UGREENlink, DDNS, portal settings), end devices, domains, and LDAP;

②General Settings: Time and language, notification, network, security, and indexing services;

③System Services: System updates, resets, configuration backups, and restorations.

  1. Personal Information Processing Pursuant to the Law

We may collect and use your personal data pursuant to applicable laws under the following legal circumstances:

  1. With your consent;
  2. For contract fulfillment as requested by you;
  3. To comply with legal obligations such as those for anti-money laundering, anti-terrorism, anti-telecommunications fraud, and real-name management;
  4. The request is directly related to national defense and security;
  5. Whenever necessary in response to public health emergencies, or to protect the life, health, or property of a natural person in emergencies;
  6. For criminal investigations, prosecutions, trials, or executing court judgments;
  7. When you publicly disclose your personal data;
  8. When the data is sourced from legally disclosed information, including legitimate news reports and government disclosures;
  9. For maintaining the security and stable operation of our products/services, including fault detection and resolution;
  10. Any other circumstances provided by law.

Please note, in scenarios from (2) to (10) above, we may process your personal data in accordance with applicable laws without requiring your consent.

  1. Use Permissions

UGREEN NAS may request certain permissions to provide services. Rest assured that UGREEN NAS will not activate these permissions by default. Only if you approve and confirm to grant those permissions will UGREEN NAS use them to collect your data, which will only be used in the necessary contexts specified. It is worth noting that granting UGREEN NAS a specific permission does not necessarily mean your data will be collected. Although you have granted such permissions to UGREEN NAS, your data will only be collected under lawful, valid, and necessary circumstances. Refusing to grant permissions may lead to the unavailability of specific features reliant on said permissions, but that will not affect you using other UGREEN NAS features. For more information on permissions and their uses, refer to the UGREEN NAS Permission Application and Usage Description.

  1.       Use of Cookies and Other Similar Technologies

Cookies and device identifiers are commonly utilized across the Internet. We may use such technologies to store cookies or anonymous identifiers on your device when accessing our platform or services, allowing us to collect and identify data during your use of our product. We warrant not to use cookies for any purposes other than those stated in this policy. Cookies and similar technologies are primarily used to facilitate product and service usage, enhance security and efficiency, improve login and response speed, and provide a more effective access experience. Most browsers allow users to delete browser cache data, including cookies. You can delete cookie data in your browser settings when using UGREEN NAS on the web. However, deleting cookies may render cookie-dependent features or services unavailable.

  1.       How We Store and Protect Your Personal Data
    1. Save Date

Your personal information will be retained only for the duration necessary to fulfill the purposes outlined in this policy when using our services (unless a longer retention period is required or permitted by law). If you wish to delete your personal data, please contact us using the contact information provided in this Policy Following the necessary retention period, we will delete or anonymize your personal information, except where legal obligations mandate otherwise.

Date Retention Criteria:

  1.       The length of time we maintain an ongoing relationship and provide UGREEN NAS products and services to you (such as the duration of your UGREEN Cloud account or ongoing use of our products);
  2.       Whether the information is modified by the account owner, or deleted by users through their accounts;
  3.       Legal obligations to retain data (for example, certain laws may necessitate retaining your transaction records for a specific period before deletion);
  4.       Our legal team's recommendations for data retention (such as considerations related to contract performance, dispute resolution, legal validity, litigation, or regulatory investigations).
    1. Data Residency

Generally, personal information collected and generated within the People's Republic of China is stored in the People's Republic of China, but as UGREEN NAS offers global services, we may transfer your personal information to our affiliates outside China. For more information, refer to "10. How Your Personal Information is Transferred Globally".

  1. Security Measures

We prioritize the security of your personal information and adhere to prevailing information security standards. Our aim is to remain at the forefront of industry security practices. Our security strategy includes advanced security technologies such as encrypted transmission, secure data storage, intrusion detection, firewall protection, and regular vulnerability scanning to safeguard your data. Beyond technical solutions, we implement comprehensive management systems to bolster information security. This includes staff training in data protection and meticulous scrutiny and improvement of all data processing and storage procedures. Recognizing that no system is infallible, we continuously identify potential risks and implement precautions to mitigate the likelihood of information leaks, destruction, misuse, unauthorized access, disclosure, or alteration of your personal information. In the event of a security incident, we have established protocols and response mechanisms to promptly notify affected users, rectify security vulnerabilities, and take steps to prevent future occurrences.

  1.       Your information is collected and used in accordance with industry-standard security practices, and you will be informed of the purposes and scope of data use through our user agreement and privacy policy.
  2.       Our network services employ encryption technologies, such as transmission security protocols, to protect your data during transmission.
  3.       Your personal information is encrypted and stored using advanced encryption and isolated through state-of-the-art technology.
  4.       When processing personal information, such as when disclosing personal information and measuring the degree of association, we apply data desensitization techniques, including substitution and encryption-based methods, to enhance the security of any personal data we process.
  5.       Our stringent data access control and multiple identity authorization systems are designed to prevent misuse of personal data and ensure compliance with regulations. Staff authorized to access personal information undergo identity verification, and access control measures, and sign confidentiality agreements, ensuring only authorized employees have access to your data.

While we implement robust security measures, we acknowledge that no system can guarantee absolute security. As such, we cannot promise complete data security, especially in instances beyond our control. Please be aware that despite our best efforts, security issues beyond our control, such as malicious attacks, may occur when using our products and services.

  1. We appreciate your cooperation!

Despite implementing these effective measures and complying with legal standards, we cannot assure the security of your personal information when transmitted over unsecured channels. Therefore, we strongly encourage you to take precautions to protect your personal information, including without limitation, the use of complex passwords, regularly changing your password, keeping your account password confidential, and helping us maintain the security of your account and personal data.

  1. Resolving Information Security Incidents

We have established emergency response plans for cybersecurity incidents. Should a personal information security breach occur, we will promptly activate these plans and assemble an emergency response team to identify the cause, minimize losses, and report to authorities as required by law. Additionally, we will inform you about the basics of the security incident, its potential impacts, our response plans, suggestions for mitigating risks, and any remedial measures we can offer. Communication will be through the contact information we have, such as notifications on our platform, messages, calls, or emails.

 

  1.       How we share, assign, and disclose your personal information
    1. Application Programming Interfaces (API) and Software Development Kits (SDK)

To guarantee the secure and stable operation of our products and services, UGREEN NAS incorporates software development kits (SDKs)and Application Programming Interfaces (APIs).When using products and services supported by these SDKs/APIs, third-party SDKs/APIs may collect and process your personal information. We perform security monitoring and assessments of third-party SDKs/APIs and adhere strictly to legal and regulatory requirements to safeguard data security. To maximize the protection of your personal information, we urge you to thoroughly understand the privacy policies of these third-party SDKs/APIs before use, as these entities are solely liable for your data under their respective privacy and data protection policies. This policy does not cover third-party products or services that you may access or initiate. We are not liable for the collection, use, and processing of your personal information by these third parties when you utilize their products or services. If you are concerned about the risks associated with these SDKs or APIs, we advise discontinuing their use and contacting us promptly. For circumstances involving UGREEN NAS's use of third-party SDKs/APIs for personal information processing, please refer to the UGREEN NAS Third-Party Personal Information Sharing List.

  1. Sharing

Your personal information will not be shared with any entities other than UGREEN or its affiliates, except under the following circumstances:

  1.       We receive your or your guardian's explicit authorization or consent.
  2.       Judicial or administrative agencies demand disclosure as part of legal proceedings;
  3.       We engage in legal action or arbitration against a user to protect our legal rights;
  4.       Such sharing is necessitated by the service agreement or usage rules between you and UGREEN;
  5.       To prevent infringement of the legal rights of UGREEN, its affiliates, users of our service, and the public to the extent permitted by law;
  6.       The sharing complies with agreements made between you and third parties.
  7.       The information is utilized for academic research purposes.
    1. Assignment

We will not transfer your personal information to any company, organization, or individual outside of UGREEN's affiliates, except under the following circumstances:

  1.       With your express prior authorization and consent;
  2.       To comply with legal obligations, legal proceedings, mandatory government directives, and court orders;
  3.       In cases of mergers, separations, bankruptcy liquidation, or acquisition/sale of our or our affiliates' business, your personal information may be transferred as part of the transaction. We will ensure confidentiality during the transfer and require the successor entity to adhere to this privacy policy, or otherwise, seek your reauthorization.
    1. Disclosure

We will only publicly disclose your personal information under the following circumstances:

  1.       1. With your express prior consent;
  2.       2. In compliance with laws, legal proceedings, lawsuits, or government orders.
    1. Exceptions to Obtaining Your Consent when Sharing, Assigning, or Disclosing Your Personal Data

Please be aware that in certain instances, we may share, assign, or disclose your personal data without prior authorization or consent:

  1.       The request is directly related to national defense and security;
  2.       The request is related to public security, public health, and other material public interests;
  3.       In circumstances directly involving criminal investigations, prosecutions, trials, or court order execution;
  4.       To protect vital legal rights, such as the life and property of the data subject or other individuals, when obtaining consent is not possible;
  5.       If the personal data has been publicly disclosed by the data subject;
  6.       Personal data obtained from legally disclosed information sources, including without limitation news reports, government information disclosure, and other legal channels.

 

  1.       How to Exercise Your Right to Manage Personal Information
    1. When you register or log in using a local account, all data is stored on your UGREEN NAS device and your mobile phone (or computer). We do not collect any of your personal data. At this time, to facilitate the management of your information, you can perform the related operations by following these paths:
  1.       Accessing Path: Profile picture - Homepage (access to Profile picture and email) or Control Panel - User Management (access to Profile picture, username, role, email, etc.)
  2.       Correction Path: Profile picture - Homepage (for editing Profile picture and email) or Control Panel - User Management (for editing Profile picture, username, role, email, etc.)
  3.       Change or Withdraw Your Consent Authorization:

① Path to change the scope of related permission applications and usage: Personal Profile picture - Privacy Management - System Permission Management.

② Path to withdraw privacy policy authorization on mobile devices: Personal Profile picture - Privacy Management - Privacy Statement - Withdraw Consent.

  1.       Deletion Path: Log in with an administrator account, go to Control Panel - User Management to delete a user, or go to Control Panel - Update and Restore to reset the device to factory settings (local accounts are stored on the device, so the device administrator can manage and delete local accounts, or even reset to factory settings to delete all user accounts).
    1. When you bind and use a UGREEN Cloud account for registration and login, we ensure that you can exercise the following rights regarding your personal information:
  1.       Accessing Your Personal Information

Official Website Online Account Path: Home page - account and security (access to profile picture, username, password, phone number, email)

For information not accessible through these methods, you can contact us anytime using the details in Section 12 of this Policy. We will respond to access requests within 15 business days after verifying your identity.

  1.       Correcting Your Personal Account Information

Official Website Online Account Path: Home page - account and security (modify profile picture, username, password, phone number, email)

For information not amendable via these methods, contact us anytime using the details in Section 12 of this Policy. We will respond to correction requests within 15 business days after verifying your identity.

  1.       Modifying Authorization Scope or Withdrawing Consent

①To change authorization scope for permissions: Profile picture - privacy management - system permission management.

②To withdraw consent for the privacy policy on mobile: Profile picture - privacy management - privacy statement - withdraw consent.

③Rejecting marketing or withdrawing the consent for marketing (not applicable to users in the Chinese Mainland): We shall only send marketing information under applicable laws and with your consent, and you have the right to require us not to use your personal information for marketing. You may unsubscribe from our emails according to the unsubscribe guidelines shown in such emails for rejection and withdrawal.

Following the withdrawal of consent, we will cease processing the related personal information. However, your withdraw of consent will not affect the processing of personal information previously conducted based on your authorization. If you encounter issues during this process, contact us anytime using the details provided in Section12of this Policy.

  1.       Deleting Your Personal Information

You can delete your information as follows:

To delete device information:

Official Website Online Account Path: UGREEN NAS devices - unbind device.

If we process your personal information unlawfully, collect or use it without your consent, or if you seek deletion due to account closure and cessation of our product or service use, you may request the deletion of your personal information. Contact us using the information in Section12 of this Policy at any time. We will address your deletion request within 15 business days. Upon deletion, your personal data will no longer be used. However, immediate deletion may not occur to comply with legal or policy requirements or to maintain necessary data for normal operations. We will store or back up your data for the required period, after which it will be permanently deleted.

  1.       Account Closure

You have the right to close your UGREEN Cloud account using the following methods:

https://web.ugnas.com/account/login/#/login

Home page - account and security - close this account;

For additional assistance, contact us using the information in Section12 We will process your account closure by deleting your personal information associated with the registered cellphone within 15 business days after verifying your identity.

  1.       Obtaining a Copy of Your Personal Information

You are entitled to obtain a copy of your personal information. To request this, please use the following method:

Application Email: ugreennascss@gmail.com

(7) Constraint-based Information System Automated Decision-Making

Certain functions involve decisions made by automated systems, including information systems and algorithms. If you believe these automated decisions significantly impact your legal rights, you can request explanations or corrections, and we will provide appropriate solutions. For inquiries, contact us at ugreennascss@gmail.com.

(8) Response to Your Requests

For security, you may need to submit a written request or provide additional identification. We may ask you to verify your identity before processing your request.

We aim to respond within 15 business days.

Reasonable requests are typically processed free of charge. We reserve the right to refuse requests that are unjustifiably repetitive, technically burdensome (such as by necessitating the development of new systems or fundamentally amending current practices), infringe on others' legal rights, or are impractical (such as requests involving data on backup tapes).

Pursuant to applicable law, we are unable to accept requests under the following circumstances:

①The request involves the personal information controller's legal obligations;

②The request is directly related to national defense and security;

③The request is related to public security, public health, and other material public interests;

④The request is directly related to a criminal investigation, prosecution, trial, or enforcement of a judgment;

⑤If the personal information controller has evidence of the request being made in bad faith or as an abuse of rights;

⑥To protect vital legal rights, such as the life and property of the data subject or other individuals, when obtaining consent is not possible;

⑦When responding to a request made by a subject of the personal information will materially infringe upon the legal rights of the subject of the personal information or other individuals or organizations;

⑧A commercial trade secret is concerned.

This Policy does not create, extend, or modify rights for data subjects and consumers in mainland China, Hong Kong, China, the European Union, any U.S. state (including California), or UGREEN's obligations unless otherwise required by the GDPR, CCPA, or other privacy laws.

 

  1.       Specific Clauses of EU General Data Protection Regulations

For users in the European Economic Area (EEA) or the UK, this Section applies in addition to the terms specified in this Policy.America Ugreen Limited is the Controller of your data under GDPR.

  1. Data Subject Rights

As a user in the European Economic Area (EEA) or the UK, you are entitled to the following rights regarding the personal data we process as a personal data controller:

  1.       Right to Data Access/Portability: You have the right to access personal information held by us and can request that we provide this data for you to transfer to other service providers;
  2.       Right to Erasure: You can request the erasure of your personal data held by us under certain circumstances (such as where the data is no longer necessary for the purposes for which it was initially collected);
  3.       Right to Object to Processing: You have the right to object to our processing of your personal data and require us to stop such and/or stop sending you instant messaging marketing;
  4.       Right to Correction: You have the right to require us to correct any inaccurate or incomplete personal data;
  5.       Right to Restrict Processing: You have the right to require that we limit the processing of your personal data under certain circumstances (for example, if you dispute the accuracy of the data we hold or if you believe the processing is unlawful).

To exercise these rights, please reach out to us using the contact information provided in Section12 of this Policy. We will review and respond to each request in accordance with applicable data protection laws.

If you have additional questions regarding our use of your personal data, please direct your inquiries to the contact information specified in Section12 of this Policy. Note that we may request further information from you to verify your identity and ensure your entitlement to access your personal data.

You also have the right to file a complaint with a data protection agency. For more details, please contact your local data protection agency.

  1. Legal Basis for Processing Personal Data

We process your information in a lawful, transparent, and fair manner. Depending on the particular personal data and context, UGREEN may rely on various legal grounds for processing personal data as a controller in areas like the EEA and UK:

  1.       Contractual Necessity: When we enter into a contract directly with you, we process your personal data as necessary to prepare, sign, perform, and manage the contract;
  2.       Specific withdrawal of consent: We require your prior consent before using Cookies to show advertisements and analyze customized advertisements sent by our partners, or analyze your use of our website. You are entitled to withdraw your consent at any time via the Cookie management tool in Cookie Settings.
  3.       Required for compliance with our legal obligations: We process your personal data based on legal obligations to comply with EEA laws, codes of practice, guidelines, and rules that are applicable to us, and to respond to requests or other communications from jurisdictional EEA Agencies, governments, judicial, or other regulatory agencies. This includes detecting, investigating, preventing, and stopping fraudulent, harmful, unauthorized, or illegal activities (Fraud and Abuse Detection) and complying with privacy laws;
  4.       Protecting your material interests or those of others: We process some personal data to protect material interests and to identify and prevent any illegal activities that impact material interests and public security, including child sexual abuse data; and
  5.       we may process your personal data in accordance with the following legal rights to safeguard our (or others') legal rights unless such interests are secondary to your personal information protection or fundamental rights and freedoms:

①Fulfilling and performing contracts between you and the account owner/distributor for our products or services (including issuing bills, complying with contractual obligations and management, and support);

② Developing, testing, improving, and troubleshooting our products and services;

③ Ensuring the security and integrity of accounts, activities, products, and services, which involves detecting and preventing malicious activity and violations of our terms and policies, and preventing and addressing security threats;

④Distributing marketing communications, advertisements, or promotions about our products and services;

⑤Complying with laws, codes of practice, guidelines, and regulations applicable outside the EEA, and responding to requests from non-EEA public agencies, government, judicial, or regulatory agencies, and other communications to fulfill our corporate social responsibilities, protect our rights and assets and those of our clients, resolve disputes, and perform agreements.

  1. International Data Transfer

UGREEN operates globally, which may necessitate transferring, storing, or processing your personal data in locations outside the country or region of its initial collection.

For data transfers from the European Economic Area (EEA) and the UK to other countries or territories, it's important to note that the level of data protection in some destinations may not be considered adequate by the European Commission. The laws in these countries or regions may not offer the same rights as those in your location, or they may lack dedicated privacy regulators to address potential complaints. Nevertheless, we will utilize various legal processes, including, without limitation, having signed the standard contract clauses issued by the European Commission between America Ugreen Limited and the affiliates in your location (such as the Standard Contract Clauses issued by the European Commission under the Commission Implementing Decision 2021/914) to ensure the same protection of your data in the overseas receiving countries as that in the EU.

Regardless of the data storage location, UGREEN commits to processing it in accordance with this policy, adhering to applicable legal requirements, and implementing contractual or other measures to secure your personal data. Specifically, for data transfers involving EEA or UK users to countries outside these regions not recognized by the European Commission as having adequate data protection, we will adhere to the European Commission's standard contractual clauses for the transfer. For further information on this matter, please feel free to contact us.

 

  1.       The Right to Privacy in California and Other US states

If you are located in California or another U.S. state, the provisions in this section supplement those in this Policy.

The California Consumer Privacy Act of 2018 and the California Privacy Rights Act (CPRA), as amended, along with their implementing regulations (collectively referred to as the "CCPA"), grant California residents specific rights regarding their personal information. This section details your rights under the CCPA and how to exercise them.

  1. Your Personal Information Rights
  1.       Right to Know of the Collection, Disclosure, and Sale of Your Personal Information

California residents are entitled to request that a business collecting their personal information disclose the following:

①Categories, purposes, and sources of personal information collected in the past 12 months;

②Specific personal information collected in the past 12 months;

③Types of personal information disclosed for commercial purposes in the past 12 months.

You are entitled to submit up to two free, verifiable consumer access or data portability requests to us within a 12-month period.

  1.       Right to Request the Deletion of Personal Information

California residents are entitled to request businesses delete any personal information they have collected, subject to exceptions as outlined in the CCPA. UGREEN will provide a clear base for any denied requests for deletion.

  1.       Right to Limit Use of Sensitive Personal Information

You have the right to limit the use of your sensitive personal information for any purpose, except as provided under Section 7027 (m) of the CCPA.

  1.       Right to Opt-Out of the Sale of Personal Information

We do not, nor have we in the past 12 months, sold any personal information we have collected.

  1.       Right to Non-Discrimination

 UGREEN will not discriminate against individuals exercising their rights under the CCPA.

These rights are not absolute, and in some cases, we may be legally required or permitted not to fulfill your request.

  1. How to Exercise Your Rights

To exercise any of the above rights you may submit a verifiable consumer request to us using the contact information provided in Section12 of this Policy. Only you or an authorized agent can make a verifiable consumer request related to your personal information. An authorized agent must submit your written permission and their registration filed with the California Secretary of State to make a request on your behalf.

  1. Validating Your Request

To respond to your CCPA request, we need to verify your identity or your authorized agent's authority. If initial verification is unsuccessful, we may request additional information for verification purposes. Any personal information provided for verification will solely be used for that purpose. For verification, please provide your name, address, phone number, and email address. We will compare this information with what we already hold and may request additional documentation, including identification documents, to minimize fraud risks. We may deny or partially fulfill certain requests as permitted or required by law. For example, in requests for deletion of CCPA Personal Information, we may retain necessary information for legal purposes, like tax accounting.

California consumers have the right to file a complaint with the California Attorney General's Office under the CCPS. The Attorney General's Office can be contacted via https://oag.ca.gov/contact/consumer-complaint-against-business-or-company or by calling (916) 210-6276.

Contact us using the methods below, and we will respond within 30 days: Should more time be needed to process your request, we will inform you within the initial 30 days.

 

  1.       How We Process Minors' Personal Data

Our products and services are primarily intended for adult users. If you are a minor under the laws of your country or region, please ensure that your parent or guardian reviews this Policy thoroughly. We require that you use our services or share information with us only with the explicit consent of your parent or guardian.

We are committed to the protection of minors' personal information. If you are a parent or guardian, please ensure that any child under your care uses our services with your authorized consent. For inquiries regarding a child's personal information, please contact our dedicated personal information protection department. If you are considered a minor under the laws of your area, it's important to review this policy with your guardian before using our product/service. Please make certain that you have your guardian's explicit consent both for using this product and for sharing your personal information with us. Once a child's personal data is collected with parental consent, we will use or disclose it only as explicitly agreed by the parent or guardian, in compliance with applicable laws, or when necessary for the child's protection. If a guardian believes we have collected a minor's personal information without consent, please contact us at ugreennascss@gmail.com, and we will delete the relevant data promptly upon request.

 

  1.   How Your Personal Information is Transferred Globally

UGREEN offers products and services utilizing resources and servers located worldwide. Consequently, your personal information may be transferred to or accessed from jurisdictions outside the country where you use our products or services. These transfers and accesses are conducted in compliance with applicable laws.

To provide the user with global UGREEN NAS services, UGREEN transfers the user’s personal information from the account registration country/region (home country/region) to HONG KONG UGREEN LIMITED (UGREEN’s affiliate in Hong Kong, “HONG KONG UGREEN” ) on a need-to-know-basis.

Specifically, after registration by the user, UGREEN will transmit the home country/region to HONG KONG UGREEN. When you enable UGLINK function, we will transfer UGLINK information of your NAS device to HONG KONG UGREEN.With that, UGREEN can, through HONG KONG UGREEN, identify the home country/region  of the user’s account and then assign the user to the server in the his/her home country/region whenever a request is made by the user from any location worldwide. Suppose the user is traveling for business or pleasure to places such as Europe or North America, and accessing his/her device in mainland China there, then the home country/region and UGLINK information of the user’s NAS device will be transmitted from the Hong Kong server to UGREEN’s affiliates Ugreen Group GmbH (located in Germany) or AMERICA UGREEN LIMITED (located in the United States). This is required for us to provide the user with global UGREEN cloud services, which will allow the user to conveniently and efficiently access his/her UGREEN NAS device from any country/region worldwide.

To safeguard cross-border personal information security, we employ technical and managerial measures like encryption, anonymization, access restriction, and monitoring of offshore UGREEN affiliates and cloud service providers to comply with China's personal information protection standards.

If you wish to exercise your rights under6.How you can exercise your rights to manage your personal information, you can refer to this clause and contact the parties involved at ugreennascss@gmail.com.

Policy Updates

We may periodically update this policy. Without your explicit consent, we will not reduce your rights under the current Privacy Policy. Any changes to this policy will be posted on this page. For significant updates, we will inform you through push notifications, pop-ups, emails, etc., and seek your consent again.

Significant changes as referred to in this Policy include, but are not limited to:

Substantial changes in our service model. Such as changes in personal information processing purposes, processed information types, and usage methods;

  1. Significant changes in ownership or organizational structure. Such as those resulting from business adjustments, bankruptcy, mergers, or acquisitions;
  2. Modifications in the main entities of personal information sharing, transfer, or public disclosure;
  3. Major alterations in your participation in personal information processing and the exercise of your rights;
  4. Changes in our personal information processing departments, contact details, and complaint channels;
  5. When a security assessment indicates high risks to users’ personal information.

By utilizing our services, you acknowledge and consent to the collection, use, storage, sharing, management, and protection of your information as outlined in this policy.

 

  1.   Contact us
    1. For any inquiries, comments, or suggestions regarding this agreement or our services, please reach out to us using the contact details provided below.
  1.       Contact us through the "Help Center - Contact Us" feature within UGREEN NAS;
  2.       Our dedicated Personal Information Protection Officer can be contacted at: ugreennascss@gmail.com
  3.       You can also contact us by phone.
    Contact Numbers and Business Hours:

(US)+1 888 678 8925        Mon-Fri 9:00-17:00 PST 

  1.       Contact us by mail at the following address:

Registered Addresses: 108 WEST 13TH ST WILMINGTON, DE 19801, USA County of Delaware

  1. To ensure efficient handling of your inquiries and timely feedback, please provide proof of identity, valid contact information, written requests, and relevant evidence. We aim to process your request within 15 working days after verifying your identity.
  2. If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request.

UGREEN NAS Permissions Request and Description of Use

Effective Date: May 17, 2024

Last Updated: Mar 20, 2025|

  1. We may request or use specific operating system permissions to ensure the safe and stable operation of UGREEN NAS.
  2. We have listed the operating system permissions that may be requested or used by UGREEN NAS below to protect your right to know, and you may manage these permissions based on your actual needs.
  3. The type and purpose of the permissions requested and used may change due to UGREEN NAS updates. We will promptly amend the list in the event of such changes to ensure you are kept informed of the permissions requested and how they are used.
  4. Please note that we may use third party SDKs for our business and product features and security purposes and that these third parties may also request or use specific operating system permissions.
  5. You may use HTML5 plugins or applets developed by third parties when using our product, and such third party plugins or applets may also request or use certain operating system permissions necessary to provide business functions.

 

I. iOS (mobile devices)

Permission Name

Permission Description

Use Cases and Purposes

Camera Permissions

Use the mobile phone camera

For QR code scanning to bind devices or authorize logins

Gallery Permissions

Access photos and videos

For reading, writing, and uploading pictures, videos, and files

Local Area Network Permissions

Use the local area network

For the identification of UGREEN NAS devices on the local area network

Message Notifications Permissions

Notify you of in-app messages using the notification system of your phone

Grant this permission to receive important messages and notifications related to your device, account security, and more

 

II. Android System (mobile devices)

Permission Name

Permission Description

Use Cases and Purposes

Camera Permissions

Use the mobile phone camera

For QR code scanning to bind devices or authorize logins

Gallery Permissions

Access photos

For reading, writing, and uploading images to set a personalized profile photo or upload and back up photos to the UGREEN NAS device

Video Permissions

Access videos

For reading, writing, and uploading videos to upload and back up videos to the UGREEN NAS device

Audio Permissions

Access audio files

For the reading, writing, and uploading audio files to upload them to the UGREEN NAS device

Local Area Network Permissions

Use the local area network

For the identification of UGREEN NAS devices on the local area network

Message Notifications Permissions

Notify you of in-app messages using the notification system of your phone

Grant this permission to receive important messages and notifications related to your device, account security, and more

 

III. Mac Operating System (PC)

Permission Name

Permission Description

Use Cases and Purposes

Messages and Notifications

Showing notification pop-ups on your Computer Desktop

For device messages and notifications

Full Disk Access Permissions

Read and write files to the computer

For reading, writing, uploading, and synchronizing backups.

 

IV. Windows Operating System (PC)

Permission Name

Permission Description

Use Cases and Purposes

Messages and Notifications

Showing notification pop-ups on your Computer Desktop

For device messages and notifications

File System

Read and write files to the computer

For reading, writing, uploading, and synchronizing backups.

 

UGREEN NAS Permissions Request and Description of Use

Effective Date: May 17, 2024

Last Updated: Jun 04, 2024|

  1. We may request or use specific operating system permissions to ensure the safe and stable operation of UGREEN NAS.
  2. We have listed the operating system permissions that may be requested or used by UGREEN NAS below to protect your right to know, and you may manage these permissions based on your actual needs.
  3. The type and purpose of the permissions requested and used may change due to UGREEN NAS updates. We will promptly amend the list in the event of such changes to ensure you are kept informed of the permissions requested and how they are used.
  4. Please note that we may use third party SDKs for our business and product features and security purposes and that these third parties may also request or use specific operating system permissions.
  5. You may use HTML5 plugins or applets developed by third parties when using our product, and such third party plugins or applets may also request or use certain operating system permissions necessary to provide business functions.

 

I. iOS (mobile devices)

Permission Name

Permission Description

Use Cases and Purposes

Camera Permissions

Use the mobile phone camera

For QR code scanning to bind devices or authorize logins

Gallery Permissions

Access photos and videos

For reading, writing, and uploading pictures, videos, and files

Local Area Network Permissions

Use the local area network

For the identification of UGREEN NAS devices on the local area network

Message Notifications Permissions

Notify you of in-app messages using the notification system of your phone

Grant this permission to receive important messages and notifications related to your device, account security, and more

 

II. Android System (mobile devices)

Permission Name

Permission Description

Use Cases and Purposes

Camera Permissions

Use the mobile phone camera

For QR code scanning to bind devices or authorize logins

Gallery Permissions

Access photos

For reading, writing, and uploading images to set a personalized profile photo or upload and back up photos to the UGREEN NAS device

Video Permissions

Access videos

For reading, writing, and uploading videos to upload and back up videos to the UGREEN NAS device

Audio Permissions

Access audio files

For the reading, writing, and uploading audio files to upload them to the UGREEN NAS device

Local Area Network Permissions

Use the local area network

For the identification of UGREEN NAS devices on the local area network

Message Notifications Permissions

Notify you of in-app messages using the notification system of your phone

Grant this permission to receive important messages and notifications related to your device, account security, and more

 

III. Mac Operating System (PC)

Permission Name

Permission Description

Use Cases and Purposes

Messages and Notifications

Showing notification pop-ups on your Computer Desktop

For device messages and notifications

Full Disk Access Permissions

Read and write files to the computer

For reading, writing, uploading, and synchronizing backups.

 

IV. Windows Operating System (PC)

Permission Name

Permission Description

Use Cases and Purposes

Messages and Notifications

Showing notification pop-ups on your Computer Desktop

For device messages and notifications

File System

Read and write files to the computer

For reading, writing, uploading, and synchronizing backups.

 

UGREEN NAS Permissions Request and Description of Use

Effective Date: November 17, 2023

Last Updated: May 20, 2024 |

  1. We may request or use specific operating system permissions to ensure the safe and stable operation of UGREEN NAS.
  2. We have listed the operating system permissions that may be requested or used by UGREEN NAS below to protect your right to know, and you may manage these permissions based on your actual needs.
  3. The type and purpose of the permissions requested and used may change due to UGREEN NAS updates. We will promptly amend the list in the event of such changes to ensure you are kept informed of the permissions requested and how they are used.
  4. Please note that we may use third party SDKs for our business and product features and security purposes and that these third parties may also request or use specific operating system permissions.
  5. You may use HTML5 plugins or applets developed by third parties when using our product, and such third party plugins or applets may also request or use certain operating system permissions necessary to provide business functions.

 

I. iOS (mobile devices)

Permission Name

Permission Description

Use Cases and Purposes

Camera Permissions

Use the mobile phone camera

For QR code scanning to bind devices or authorize logins

Gallery Permissions

Access photos and videos

For reading, writing, and uploading pictures, videos, and files

Local Area Network Permissions

Use the local area network

For the identification of UGREEN NAS devices on the local area network

Message Notifications Permissions

Notify you of in-app messages using the notification system of your phone

Grant this permission to receive important messages and notifications related to your device, account security, and more

 

II. Android System (mobile devices)

Permission Name

Permission Description

Use Cases and Purposes

Camera Permissions

Use the mobile phone camera

For QR code scanning to bind devices or authorize logins

Gallery Permissions

Access photos

For reading, writing, and uploading images to set a personalized profile photo or upload and back up photos to the UGREEN NAS device

Video Permissions

Access videos

For reading, writing, and uploading videos to upload and back up videos to the UGREEN NAS device

Audio Permissions

Access audio files

For the reading, writing, and uploading audio files to upload them to the UGREEN NAS device

Local Area Network Permissions

Use the local area network

For the identification of UGREEN NAS devices on the local area network

Message Notifications Permissions

Notify you of in-app messages using the notification system of your phone

Grant this permission to receive important messages and notifications related to your device, account security, and more

 

III. Mac Operating System (PC)

Permission Name

Permission Description

Use Cases and Purposes

Messages and Notifications

Showing notification pop-ups on your Computer Desktop

For device messages and notifications

Full Disk Access Permissions

Read and write files to the computer

For reading, writing, uploading, and synchronizing backups.

 

IV. Windows Operating System (PC)

Permission Name

Permission Description

Use Cases and Purposes

Messages and Notifications

Showing notification pop-ups on your Computer Desktop

For device messages and notifications

File System

Read and write files to the computer

For reading, writing, uploading, and synchronizing backups.

 

Lista över personlig information som UGREEN NAS delar med tredje part

Senast uppdaterad: 2020-04-03

Vi kan komma att lägga till programvaruutvecklingspaket (SDK:er), applikationsprogrammeringsgränssnitt (API:er) och annan kod, som applikationsplugin som tillhandahålls av våra partners, eller samarbeta med partners på andra sätt för att säkerställa säker och stabil drift av alla UGREEN NAS-funktioner och appar. Vi har listat våra partners i listan nedan. Se partnernas integritetspolicy eller serviceavtal för detaljerad information om hur de hanterar dina personuppgifter. Observera att de informationsbehandlingstyper som används av partnerns kod kan variera på grund av versionsuppdateringar och policyjusteringar. Se de officiella riktlinjer som publicerats av partnern för mer information.

1. Mobila enheter

(1)Tencent Bugly (SDK)

Namn på tredjepartsföretaget: Shenzhen Tencent Computer Systems LLC

Tillämpligt område: Länder och regioner utanför det kinesiska fastlandet

Användning Syfte: Insamling av information om programfel

Personuppgifter som berörs:

Android: telefonmodell, telefonmärke, Android-systemversion, Android-systemets API-nivå, tillverkarens systemversion, processorarkitekturtyp, om enheten är rootad, upptaget diskutrymme, upptaget SD-kortutrymme, upptaget minnesutrymme, nätverkstyp och namn och PID för den process som appen kör för närvarande.
iOS: enhetsmodell, operativsystemversion, operativsystemets interna versionsnummer, wifi-status, processorattribut, återstående minnesutrymme, diskutrymme och återstående diskutrymme, telefonens status under körning (t.ex. minne som upptas av processer och virtuellt minne som används), idfv, om det är jailbreakat eller inte, och regionskod

Användningsfall: Insamling av felinformation

Delningsmetod: SDK

Riktlinjer för behandling av personuppgifter från tredje part:https://privacy.qq.com/document/preview/fc748b3d96224fdb825ea79e132c1a56

(2)Baidu-kartas (SDK)

Namn på tredjepartsföretaget: Peking Baidu Netcom Science Technology LLC

Tillämpligt område: kinesiska fastlandet

Användning Syfte: Hämta kartinformation

Personuppgifter som berörs: Enhetsinformation (inklusive enhetsidentifieringsinformation (Android ID, IDFA, IDFV), systeminformation (operativsystemversion, enhetsmärke och modell, enhetskonfiguration) och applikationsinformation (appnamn), extern lagringskatalog Platsinformation (inklusive latitud och longitud, GNSS-information, WiFi-gatewayadress, BSSID, SSID, WiFi-signalstyrka, WiFi-status, WiFi-parametrar, WiFi-lista, basstations-ID-datainformation, nätverksoperatörsuppgifter, information om enhetens signalstyrka, IP-adress, Bluetooth-information och sensorinformation (acceleration, gyroskop, orientering, tryck, rotationsvektor, ljus, magnetometer)) Nätverkstyp (t.ex. mobilnät eller WiFi-nätverk)

Användningsfall:Kartalbum och fotodetaljer

Delningsmetod:SDK

Riktlinjer för tredje part för behandling av personuppgifter:https://lbsyun.baidu.com/index.php?title=openprivacy

(3)Baidu-kartas (API)

Namn på tredjepartsföretaget: Peking Baidu Netcom Science Technology LLC

Tillämpligt område: Det kinesiska fastlandet

Användning Syfte: Kategorisera och visa bilder tagna i nära anslutning baserat på platsinformation från fotoalbumet.

Personuppgifter som berörs: Geografiska koordinater (latitud och longitud) från fotoalbumet

Användningsfall: Albumgeotaggning, fotodetaljer

Delningsmetod: API

Riktlinjer för tredje part för behandling av personuppgifter: https://lbsyun.baidu.com/index.php?title=openprivacy

(4)Google Maps (SDK)

Namn på tredjepartsföretaget: Google LLC

Tillämpligt område: Länder och regioner utanför det kinesiska fastlandet

Användning Syfte: Hämta kartinformation

Personuppgifter som berörs: Användarens geografiska platsinformation, inklusive platsdata i realtid

Användningsfall: Positionering

Delningsmetod: SDK

Riktlinjer för behandling av personuppgifter från tredje part: https://policies.google.com/privacy

(5)Google Maps (API)

Namn på tredjepartsföretaget: Google LLC

Tillämpligt område: Länder och regioner utanför det kinesiska fastlandet

Användning Syfte: Kategorisera och visa bilder tagna i nära anslutning baserat på platsinformation från fotoalbumet.

Personuppgifter som berörs: Geografiska koordinater (latitud och longitud) från fotoalbumet

Användningsfall: Albumgeotaggning, fotodetaljer

Delningsmetod: API

Riktlinjer för behandling av personuppgifter från tredje part: https://policies.google.com/privacy

(6)Dokumentation för Tencents webbläsartjänst (Android) (SDK)

Namn på tredjepartsföretaget: Shenzhen Tencent Computer System Co., Ltd.

Tillämpligt område: kinesiska fastlandet

Användning Syfte: Erbjud användarna en stabil, säker och mycket kompatibel lokal dokumentbläddringstjänst.

Personuppgifter som är inblandade: enhetsinformation (enhetsmodell, operativsystem och processortyp) och programinformation (värdprogrammets paketnamn och versionsnummer)

Användningsfall: dokumentbläddring

Delningsmetod: SDK

Riktlinjer för behandling av personuppgifter från tredje part:

https://rule.tencent.com/rule/b01dde7c-2c5b-487a-9bdd-3275dc716a83

(7)Firebase Crashlytics (SDK)

Namn på tredjepartsföretaget: Google Inc.

Tillämpligt område: Länder och regioner utanför det kinesiska fastlandet

Användning Syfte: Samla in information om programfel

Personuppgifter som berörs: Android: Crashlytics installations-UUID, Firebase installations-ID, kraschloggar och Breakpad minidump-data (Endast NDK-krascher)

Användningsfall: Samlar in felinformation

Delningsmetod: SDK

Riktlinjer för behandling av personuppgifter från tredje part: https://firebase.google.com/support/privacy

(8)WeChat-delning (SDK)

Namn på tredjepartsföretaget: Shenzhen Tencent Computer Systems LLC

Tillämpligt område:

Android: Det kinesiska fastlandet

iOS: Det kinesiska fastlandet och andra länder/regioner

Användning Syfte: Dela bilder eller innehåll från UGREEN NAS-enheter eller mobiltelefoner till WeChat

Personuppgifter som är inblandade: Användarvald imagiker eller innehåll att delas till WeChat (via urklipp i vissa fall)

Användningsfall: Dela bilder eller innehåll till WeChat

Delningsmetod: SDK

Riktlinjer för behandling av personuppgifter från tredje part: https://support.weixin.qq.com/cgi-bin/mmsupportacctnodeweb-bin/pages/RYiYJkLOrQwu0nb8

(9)Baidu Netdisk (API)

Namn på tredjepartsföretaget: Peking Baidu Netcom Science Technology LLC

Tillämpligt område: Det kinesiska fastlandet

Användning Syfte: Överföra data mellan UGREEN NAS-enheter och Baidu Netdisk baserat på användarkommandon

Personuppgifter som berörs: Användarvald ffiler och annat innehåll att laddas upp till Baidu Netdisk

Användningsfall: Logga in på Baidu Netdisk och ladda upp filer till eller ladda ner filer från Baidu Netdisk

Delningsmetod: API

Riktlinjer för behandling av personuppgifter från tredje part: https://pan.baidu.com/disk/main#/protocol/privacy_policy

(10)Snabbspårning (Full-Stack Collection och Growth Analytics) (SDK)

Namn på tredjepartsföretaget: Hangzhou Lingyang Intelligent Service Co., Ltd.

Tillämpligt område: Det kinesiska fastlandet

Användning Syfte: Statistisk analys av användarbesök på sidor och operativa beteenden för att optimera produktfunktioner och tjänstestabilitet

Personuppgifter som berörs: Inga (Personuppgifter som samlas in av SDK hanteras av UGREEN och kommer inte att delas med tredje part.)

Användningsfall: Sidor på alla enheter (mobil, webb, PC och firmware)

Riktlinjer för behandling av data från tredje part: https://help.aliyun.com/document_detail/467405.html?spm=a2c4g.11186623.help-menu-194063.d_4_0_1.7c7215b3PleAWJ&scm=20140722.H_467405._.OR_help-T_cn~zh-V_1

(11)MapKit (iOS-systemramverk)

Namn på tredjepartsföretaget: Apple Inc.
Tillämplig Enverklig: Global

Osse Ändamål: Att tillhandahålla kartvisning, geokodning och sökfunktioner baserade på fotogeolokaliseringsdata, vilket möjliggör klassificering och hämtning av foton efter geografisk plats.

Personuppgifter som är inblandade: Koordinater för fotogeolokalisering (latitud och longitud)

Använda Cases: Visa fotoplatser på en karta med zoomfunktioner; Konvertera fotons geolokaliseringskoordinater till specifik adressinformation; Filtrera foton efter plats baserat på användarinmatade stadsnamn.

Notera: MapKit är ett systemramverk som tillhandahålls av Apple. Kartdata kan tillhandahållas av Apple eller dess tredjepartsleverantörer av kartdata (till exempel i Kina kan data tillhandahållas av GaodeDen specifika dataleverantören kan variera beroende på användarens land eller region och kan ändras på grund av uppdateringar av Apples tjänster.

2. Webb- och PC-enheter

(1)Google Maps (SDK)

Namn på tredjepartsföretaget: Google LLC

Tillämpligt område: Länder och regioner utanför det kinesiska fastlandet

Användning Syfte: Hämta kartinformation

Personuppgifter som berörs: Användarens geografiska platsinformation, inklusive platsdata i realtid.

Användningsfall: Positionering

Delningsmetod: SDK

Riktlinjer för behandling av personuppgifter från tredje part: https://policies.google.com/privacy

(2)Google Maps (API)

Namn på tredjepartsföretaget: Google LLC

Tillämpligt område: Länder och regioner utanför det kinesiska fastlandet

Användning Syfte: Kategorisera och visa bilder tagna i nära anslutning baserat på platsinformation från fotoalbumet.

Personuppgifter som berörs: Geografiska koordinater (latitud och longitud) från fotoalbumet

Användningsfall: Albumgeotaggning, fotodetaljer

Delningsmetod: API

Riktlinjer för behandling av personuppgifter från tredje part: https://policies.google.com/privacy

(3)Baidu-kartas (SDK)

Namn på tredjepartsföretaget:Peking Baidu Netcom Science Technology LLC

Tillämpligt område: kinesiska fastlandet

Användning Syfte: Hämta kartinformation

Personuppgifter som berörs: Baidu Map SDK kräver vanligtvis användarnas geografiska platsinformation, inklusive platsdata i realtid.

Användningsfall: Positionering

Delningsmetod: SDK

Riktlinjer för behandling av personuppgifter från tredje part: https://lbsyun.baidu.com/index.php?title=openprivacy

(4)Baidu-kartas (API)

Namn på tredjepartsföretaget: Peking Baidu Netcom Science Technology LLC

Tillämpligt område: Det kinesiska fastlandet

Användning Syfte: Kategorisera och visa bilder tagna i nära anslutning baserat på platsinformation från fotoalbumet.

Personuppgifter som berörs: Geografiska koordinater (latitud och longitud) från fotoalbumet

Användningsfall: Albumgeotaggning, fotodetaljer

Delningsmetod: API

Riktlinjer för behandling av personuppgifter från tredje part: https://lbsyun.baidu.com/index.php?title=openprivacy

(5)Microsoft OneDrive (SDK)

Namn på tredjepartsföretaget: Microsoft Corporation

Tillämpligt område: Länder och regioner utanför det kinesiska fastlandet

Användning Syfte: Överföra data mellan UGREEN NAS-enheter och Microsoft OneDrive baserat på användarkommandon

Personuppgifter som berörs: Användarvalda filer och annat innehåll som ska laddas upp till Microsoft OneDrive

Användningsfall: Logga in på Microsoft OneDrive och ladda upp filer till eller ladda ner filer från Microsoft OneDrive

Delningsmetod: SDK

Riktlinjer för behandling av personuppgifter från tredje part: https://learn.microsoft.com/en-us/sharepoint/onedrive-privacy-security-overview

(6)Baidu Netdisk (API)

Namn på tredjepartsföretaget: Peking Baidu Netcom Science Technology LLC

Tillämpligt område: Det kinesiska fastlandet

Användning Syfte: Överföra data mellan UGREEN NAS-enheter och Baidu Netdisk baserat på användarkommandon

Personuppgifter som berörs: Användarvalda filer och annat innehåll som ska laddas upp till Baidu Netdisk

Användningsfall: Logga in på Baidu Netdisk och ladda upp filer till eller ladda ner filer från Baidu Netdisk

Delningsmetod: API

Riktlinjer för behandling av personuppgifter från tredje part: https://pan.baidu.com/disk/main#/protocol/privacy_policy

3. Inbyggd programvara

(1)Xunlei-nedladdning (SDK)

Namn på tredjepartsföretaget: Shenzhen Xunlei Networking Technologies, Co., Ltd.

Tillämpligt område: Det kinesiska fastlandet

Användning Syfte: Aktivering användare att använda Nedladdningsfunktioner för Thunder

Personuppgifter som berörs: lagringsbehörigheter (skrivning till SD-kort, läsning av extern lagring), enhetsinformation (enhetsmodell, systemtyp), nätverksinformation (nätverkstyp, IP-adress) och kontoinformation (Xunlei-konto-ID)

Användningsfall: Använda Xunlei-nedladdning

Delningsmetod: SDK

Riktlinjer för behandling av personuppgifter från tredje part: https://i.xunlei.com/policy/privacy.html

(2)Baidu Netdisk (SDK)

Namn på tredjepartsföretaget: Peking Baidu Netcom Science Technology LLC

Tillämpligt område: Det kinesiska fastlandet

Användning Syfte: Överföra data mellan UGREEN NAS-enheter och Baidu Netdisk baserat på användarkommandon

Personuppgifter som berörs: Användarvalda filer och annat innehåll som ska laddas upp till Baidu Netdisk

Användningsfall: Logga in på Baidu Netdisk och ladda upp filer till eller ladda ner filer från Baidu Netdisk

Delningsmetod: SDK

Riktlinjer för behandling av personuppgifter från tredje part: https://pan.baidu.com/disk/main#/protocol/privacy_policy

(3)Aliyun Drive (API)

Namn på tredjepartsföretaget: Hangzhou Duanqu Network Media Technology Co., Ltd.

Tillämpligt område: Det kinesiska fastlandet

Användning Syfte: Överföra data mellan UGREEN NAS-enheter och Aliyun Drive baserat på användarkommandon

Personuppgifter som berörs: Användarvalda filer och annat innehåll som ska laddas upp till Aliyun Drive

Användningsfall: Logga in på Aliyun Drive och ladda upp filer till eller ladda ner filer från Aliyun Drive

Delningsmetod: API

Riktlinjer för behandling av personuppgifter från tredje part: https://terms.alicdn.com/legal-agreement/terms/suit_bu1_alibaba_group/suit_bu1_alibaba_group202102022125_53871.html

(4)115 Molndisk (API)

Namn på tredjepartsföretaget: Guangdong 115 Technology Co., Ltd.

Tillämpligt område: Det kinesiska fastlandet

Användning Syfte: Överföra data mellan UGREEN NAS-enheter och 115 Cloud Disk baserat på användarkommandon

Personuppgifter som berörs: Användarvalda filer och annat innehåll som ska laddas upp till 115 Cloud Disk

Användningsfall: Logga in på 115 Cloud Disk och ladda upp filer till eller ladda ner filer från 115 Cloud Disk

Delningsmetod: API

Riktlinjer för behandling av personuppgifter från tredje part: https://115.com/privacy.html

(5)Quark Cloud Drive (API)

Namn på tredjepartsföretaget: Guangzhou Dongyue Information Technology Co., Ltd.

Tillämpligt område: Det kinesiska fastlandet

Användning Syfte: Överföra data mellan UGREEN NAS-enheter och Quark Cloud Drive baserat på användarkommandon

Personuppgifter som berörs: Användarvalda filer och annat innehåll som ska laddas upp till Quark Cloud Drive

Användningsfall: Logga in på Quark Cloud Drive och ladda upp filer till eller ladda ner filer från Quark Cloud Drive

Delningsmetod: API

Riktlinjer för behandling av personuppgifter från tredje part: https://terms.alicdn.com/legal-agreement/terms/suit_bu1_uc/suit_bu1_uc202002251416_20839.html

(6)Microsoft OneDrive (API)

Namn på tredjepartsföretaget: Microsoft Corporation

Tillämpligt område: Länder och regioner utanför det kinesiska fastlandet

Användning Syfte: Överföra data mellan UGREEN NAS-enheter och Microsoft OneDrive baserat på användarkommandon

Personuppgifter som berörs: Användarvalda filer och annat innehåll som ska laddas upp till Microsoft OneDrive

Användningsfall: Logga in på Microsoft OneDrive och ladda upp filer till eller ladda ner filer från Microsoft OneDrive

Delningsmetod: API

Riktlinjer för behandling av personuppgifter från tredje part: https://learn.microsoft.com/en-us/sharepoint/onedrive-privacy-security-overview

(7)Google Drive (API)

Namn på tredjepartsföretaget: Google LLC

Tillämpligt område: Länder och regioner utanför det kinesiska fastlandet

Användning Syfte: Överföra data mellan UGREEN NAS-enheter och Google Drive baserat på användarkommandon

Personuppgifter som berörs: Användarvalda filer och annat innehåll som ska laddas upp till Google Drive

Användningsfall: Logga in på Google Drive och ladda upp filer till eller ladda ner filer från Google Drive

Delningsmetod: API

Riktlinjer för behandling av personuppgifter från tredje part: https://policies.google.com/privacy

(8)Tianyi Moln Drive (API)

Namn på tredjepartsföretaget: E-surfing Digital Life Technology Co., Ltd.

Tillämpligt område: Det kinesiska fastlandet

Användning Syfte: Överföra data mellan UGREEN NAS-enheter och Tianyi Cloud Drive baserat på användarkommandon

Personuppgifter som berörs: Användarvalda filer och annat innehåll som ska laddas upp till Tianyi Cloud Drive

Användningsfall: Logga in på Tianyi Cloud Drive och ladda upp filer till eller ladda ner filer från Tianyi Cloud Drive

Delningsmetod: API

Riktlinjer för behandling av personuppgifter från tredje part: https://cloud.189.cn/web/license#/?policyCode=policy_7

List of Personal Information UGREEN NAS Shares with Third Parties

Effective Date: May 17, 2024

Last Updated: Oct 12, 2024|

We may add software development kits (SDKs), application programming interfaces (APIs), and other codes, like application plug-ins provided by our partners, or collaborate with partners in other ways to ensure the safe and stable operation of all UGREEN NAS features and apps. We have listed our partners in the list below. Refer to the partners' privacy policy or service agreements for detailed information on how they manage your personal information. Please note that the information processing types used by the partner’s code may vary due to version updates and policy adjustments. Refer to the official guidelines published by the partner for more details.

 

  1. Mobile Devices
  1. Tencent Bugly (SDK)

Name of the third party company:Shenzhen Tencent Computer Systems LLC

Applicable Area:International

Use Purpose:Collection of application error information

Personal Information Involved:

Android: phone model, phone brand, Android system version, Android system API level, manufacturer's system version, cpu architecture type, whether the device is rooted, disk space occupied, sdcard space occupied, memory space occupied, network type, and the name and PID of the process that the app is currently running
iOS: device model, operating system version, operating system internal version number, wifi status, cpu attributes, remaining memory space, disk space and remaining disk space, status of the phone while running (such as memory occupied by processes and virtual memory used), idfv, whether jailbroken or not, and region code

Use Cases:Collection of error information

Sharing method:SDK

Third party guidelines for processing personal information:https://privacy.qq.com/document/preview/fc748b3d96224fdb825ea79e132c1a56

  1. Baidu Positioning (SDK)

Name of the third party company:Beijing Baidu Netcom Science Technology LLC

Applicable Area:Mainland China

Use Purpose:Obtaining map information

Personal Information Involved:Device information (including device identification information (Android ID, IDFA, IDFV), system information (operating system version, device brand and model, device configuration) and application information (app name), external storage directory Location information (including latitude and longitude, GNSS information, WiFi gateway address, BSSID, SSID, WiFi signal strength, WiFi status, WiFi parameters, WiFi list, base station ID data information, network operator details, device signal strength information, IP address, Bluetooth information, and sensor information (acceleration, gyroscope, orientation, pressure, rotation vector, light, magnetometer))Network type (such as mobile network or WiFi network)

Use Cases:Map Albums and Photo Details

Sharing method:SDK

Third party guidelines for processing personal information:https://lbsyun.baidu.com/index.php?title=openprivacy

  1. Google location (SDK)

Name of the third party company:Google LLC

Applicable Area:Other Countries or Regions

Use Purpose:To obtain the map information

Personal Information Involved:The automatically collected data includes request metadata (device metadata (OS version, name, model, brand, and form factor), Maps SDK for Android build and its version information, and the number of results returned), stack traces, crash metrics, IP addresses, and Map SDK identifier.The data collected depending on the usage includes map interaction events.

Use Cases::Map album and photo details

Sharing method:SDK

Third party guidelines for processing personal information:https://developers.google.com/maps/documentation/android-sdk/play-data-disclosure?hl=en

  1. China Mobile Cloud Disk (API)

Name of the third party company:China Mobile Internet LLC

Applicable Area:Mainland China

Use Purpose:Connect to third party network drives to read, write, and synchronize backup files

Personal Information Involved:China Mobile Cloud Disk obtains user information, including user nicknames, information about stored user data, user uploads, downloads, and query file list details.

Use Cases:Cloud Drive Tools

Sharing method:API

Third party guidelines for processing personal information:https://dev.10086.cn/docInside?contentId=11039019811152

  1. Baidu Netdisk (SDK)

Name of the third party company:Beijing Baidu Netcom Science Technology LLC

Applicable Area:Mainland China

Use Purpose:Cloud Data Storage

Personal Information Involved:The Baidu Netdisk SDK requires access to users' Baidu Netdisk data, including stored files and documents. (Information shared by UGREEN: brand and unique device identifier encrypted by device id; information shared by Baidu Netdisk: profile photo, nickname, netdisk account, membership status, and netdisk capacity)

Use Cases:Data Storage

Sharing method:SDK

Third party guidelines for processing personal information:https://pan.baidu.com/union/developer

  1. Tencent browsing service documentation SDK (Android) (SDK)

Third-party company: Shenzhen Tencent Computer System Co., Ltd.

Region: Mainland China

Purpose: Provide users with a stable, secure, and highly compatible local document browsing service.

Personal information to be accessed: device information (device model, operating system, and CPU type) and application information (host application package name and version number)

Scenario: document browsing

Sharing mode: SDK

Third-party personal information processing rules: https://rule.tencent.com/rule/b01dde7c-2c5b-487a-9bdd-3275dc716a83

  1. Xunlei download (SDK)

Third-party company: Shenzhen Xunlei Networking Technologies, Co., Ltd.

Region: Mainland China

Purpose: Provide users with download services and related extended features.

Personal information to be accessed: nickname, stored user data, list of files uploaded, downloaded, and queried, as well as disk file path and name

Scenario: media downloading and library services

Sharing mode: SDK

Third-party personal information processing rules: https://i.xunlei.com/policy/privacy.html

 

  1. PC Devices
  1. Google Map (SDK)

Name of the third party company:Google (a subsidiary of Alphabet Inc.)

Applicable Area:Other Countries or Regions

Use Purpose:Obtaining map information

Personal Information Involved:The Google Map SDK acquires users' geographic location information while in use, including real-time location data.

Use Cases:Positioning

Sharing method:SDK

Third party guidelines for processing personal information:https://policies.google.cn/privacy/archive/20221004?hl=en

  1. Baidu Map (SDK)

Name of the third party company:Beijing Baidu Netcom Science Technology LLC

Applicable Area:Mainland China

Use Purpose:Obtaining map information

Personal Information Involved:Baidu Map SDK typically requires users' geographical location information, including real-time location data.

Use Cases:Positioning

Sharing method:SDK

Third party guidelines for processing personal information:https://lbsyun.baidu.com/index.php?title=openprivacy&oldid=17830

  1. OneDrive (SDK)

Name of the third party company:Microsoft Corporation

Applicable Area:International

Use Purpose:Cloud Data Storage

Personal Information Involved:The OneDrive SDK requires access to users' OneDrive cloud storage data, which includes stored files and documents.

Use Cases:Data Storage

Sharing method:SDK

Third party guidelines for processing personal information:https://support.microsoft.com/zh-cn/office/%E4%BF%9D%E6%8A%A4%E4%B8%AA%E4%BA%BA%E4%BF%9D%E7%AE%A1%E5%BA%93%E4%B8%AD%E7%9A%84-onedrive-%E6%96%87%E4%BB%B6-6540ef37-e9bf-4121-a773-56f98dce78c4?ui=zh-cn&rs=zh-cn&ad=cn

  1. Baidu Netdisk (SDK)

Name of the third party company:Beijing Baidu Netcom Science Technology LLC

Applicable Area:Mainland China

Use Purpose:Cloud Data Storage

Personal Information Involved:The Baidu Netdisk SDK requires access to users' Baidu Netdisk data, including stored files and documents. (Information shared by UGREEN: brand and unique device identifier encrypted by device id; information shared by Baidu Netdisk: profile photo, nickname, netdisk account, membership status, and netdisk capacity)

Use Cases:Data Storage

Sharing method:SDK

Third party guidelines for processing personal information:https://pan.baidu.com/union/developer

  1. Tencent Cloud SDK – Waterwall (SDK)

Name of the third party company:Tencent

Applicable Area:Mainland China

Use Purpose:Data Verification

Personal Information Involved:Tencent Cloud's Waterwall SDK will filter and detect the data users submit. The specific personal information involved may vary based on actual usage.

Use Cases:Security check

Sharing method:SDK

Third party guidelines for processing personal information:https://www.tencentcloud.com/zh/document/product/301/17345

  1. OnlyOffice(API)

Name of the third party company:Ascensio System SIA (OnlyOffice developer)

Applicable Area:International

Use Purpose:Online Document Access and Editing

Personal Information Involved:OnlyOffice is a collaborative office suite. The specific personal information involved may vary depending on how the users use the platform and includes document content.

Use Cases:Text viewing and editing

Sharing method:API

Third party guidelines for processing personal information:https://www.onlyoffice.com/zh/security.aspx

  1. Xunlei download (SDK)

Third-party company: Shenzhen Xunlei Networking Technologies, Co., Ltd.

Region: Mainland China

Purpose: Provide users with download services and related extended features.

Personal information to be accessed: nickname, stored user data, list of files uploaded, downloaded, and queried, as well as disk file path and name

Scenario: media downloading and library services

Sharing mode: SDK

Third-party personal information processing rules: https://i.xunlei.com/policy/privacy.html

 

  1. Web Devices(Device)
  1. Google Map (SDK)

Name of the third party company:Google (a subsidiary of Alphabet Inc.)

Applicable Area:Other Countries or Regions

Use Purpose:Obtaining map information

Personal Information Involved:The Google Map SDK acquires users' geographic location information while in use, including real-time location data.

Use Cases:Positioning

Sharing method:SDK

Third party guidelines for processing personal information:https://policies.google.cn/privacy/archive/20221004?hl=en

  1. Baidu Map (SDK)

Name of the third party company:Beijing Baidu Netcom Science Technology LLC

Applicable Area:Mainland China

Use Purpose:Obtaining map information

Personal Information Involved:Baidu Map SDK typically requires users' geographical location information, including real-time location data.

Use Cases:Positioning

Sharing method:SDK

Third party guidelines for processing personal information:https://lbsyun.baidu.com/index.php?title=openprivacy&oldid=17830

  1. OneDrive (SDK)

Name of the third party company:Microsoft Corporation

Applicable Area:International

Use Purpose:Cloud Data Storage

Personal Information Involved:The OneDrive SDK requires access to users' OneDrive cloud storage data, which includes stored files and documents.

Use Cases:Data Storage

Sharing method:SDK

Third party guidelines for processing personal information:https://support.microsoft.com/zh-cn/office/%E4%BF%9D%E6%8A%A4%E4%B8%AA%E4%BA%BA%E4%BF%9D%E7%AE%A1%E5%BA%93%E4%B8%AD%E7%9A%84-onedrive-%E6%96%87%E4%BB%B6-6540ef37-e9bf-4121-a773-56f98dce78c4?ui=zh-cn&rs=zh-cn&ad=cn

  1. Baidu Netdisk (SDK)

Name of the third party company:Beijing Baidu Netcom Science Technology LLC

Applicable Area:Mainland China

Use Purpose:Cloud Data Storage

Personal Information Involved:The Baidu Netdisk SDK requires access to users' Baidu Netdisk data, including stored files and documents. (Information shared by UGREEN: brand and unique device identifier encrypted by device id; information shared by Baidu Netdisk: profile photo, nickname, netdisk account, membership status, and netdisk capacity)

Use Cases:Data Storage

Sharing method:SDK

Third party guidelines for processing personal information:https://pan.baidu.com/union/developer

  1. OnlyOffice(API)

Name of the third party company:Ascensio System SIA (OnlyOffice developer)

Applicable Area:International

Use Purpose:Online Document Access and Editing

Personal Information Involved:OnlyOffice is a collaborative office suite. The specific personal information involved may vary depending on how the users use the platform and includes document content.

Use Cases:Text viewing and editing

Sharing method:API

Third party guidelines for processing personal information:https://www.onlyoffice.com/zh/security.aspx

  1. Xunlei download (SDK)

Third-party company: Shenzhen Xunlei Networking Technologies, Co., Ltd.

Region: Mainland China

Purpose: Provide users with download services and related extended features.

Personal information to be accessed: nickname, stored user data, list of files uploaded, downloaded, and queried, as well as disk file path and name

Scenario: media downloading and library services

Sharing mode: SDK

Third-party personal information processing rules: https://i.xunlei.com/policy/privacy.html

 

  1. Web Devices(Official UGREEN Cloud website: https://web.ugnas.com/account/login/#/login)

  1. Tencent Cloud SDK – Waterwall (SDK)

Name of the third party company:Tencent

Applicable Area:Mainland China

Use Purpose:Data Verification

Personal Information Involved:Tencent Cloud's Waterwall SDK will filter and detect the data users submit. The specific personal information involved may vary based on actual usage.

Use Cases:Security check

Sharing method:SDK

Third party guidelines for processing personal information:https://www.tencentcloud.com/zh/document/product/301/17345

List of Personal Information UGREEN NAS Shares with Third Parties

Effective Date: May 17, 2024

Last Updated: Jun 04, 2024|

We may add software development kits (SDKs), application programming interfaces (APIs), and other codes, like application plug-ins provided by our partners, or collaborate with partners in other ways to ensure the safe and stable operation of all UGREEN NAS features and apps. We have listed our partners in the list below. Refer to the partners' privacy policy or service agreements for detailed information on how they manage your personal information. Please note that the information processing types used by the partner’s code may vary due to version updates and policy adjustments. Refer to the official guidelines published by the partner for more details.

 

  1. 1. Mobile Devices

 

(1)      Tencent Bugly (SDK)

Name of the third party company:Shenzhen Tencent Computer Systems LLC

Applicable Area:International

Use Purpose:Collection of application error information

Personal Information Involved:

Android: phone model, phone brand, Android system version, Android system API level, manufacturer's system version, cpu architecture type, whether the device is rooted, disk space occupied, sdcard space occupied, memory space occupied, network type, and the name and PID of the process that the app is currently running
iOS: device model, operating system version, operating system internal version number, wifi status, cpu attributes, remaining memory space, disk space and remaining disk space, status of the phone while running (such as memory occupied by processes and virtual memory used), idfv, whether jailbroken or not, and region code

Use Cases:Collection of error information

Sharing method:SDK

Third party guidelines for processing personal information:https://privacy.qq.com/document/preview/fc748b3d96224fdb825ea79e132c1a56

 

(2)      Baidu Positioning (SDK)

Name of the third party company:Beijing Baidu Netcom Science Technology LLC

Applicable Area:Mainland China

Use Purpose:Obtaining map information

Personal Information Involved:Device information (including device identification information (Android ID, IDFA, IDFV), system information (operating system version, device brand and model, device configuration) and application information (app name), external storage directory Location information (including latitude and longitude, GNSS information, WiFi gateway address, BSSID, SSID, WiFi signal strength, WiFi status, WiFi parameters, WiFi list, base station ID data information, network operator details, device signal strength information, IP address, Bluetooth information, and sensor information (acceleration, gyroscope, orientation, pressure, rotation vector, light, magnetometer))Network type (such as mobile network or WiFi network)

Use Cases:Map Albums and Photo Details

Sharing method:SDK

Third party guidelines for processing personal
information:https://lbsyun.baidu.com/index.php?title=openprivacy

 

(3)      Google location (SDK)

Name of the third party company:Google LLC

Applicable Area:Other Countries or Regions

Use Purpose:To obtain the map information

Personal Information Involved:The automatically collected data includes request metadata (device metadata (OS version, name, model, brand, and form factor), Maps SDK for Android build and its version information, and the number of results returned), stack traces, crash metrics, IP addresses, and Map SDK identifier.The data collected depending on the usage includes map interaction events.

Use Cases::Map album and photo details

Sharing method:SDK

Third party guidelines for processing personal information:https://developers.google.com/maps/documentation/android-sdk/play-data-disclosure?hl=en

 

(4)      China Mobile Cloud Disk (API)

Name of the third party company:China Mobile Internet LLC

Applicable Area:Mainland China

Use Purpose:Connect to third party network drives to read, write, and synchronize backup files

Personal Information Involved:China Mobile Cloud Disk obtains user information, including user nicknames, information about stored user data, user uploads, downloads, and query file list details.

Use Cases:Cloud Drive Tools

Sharing method:API

Third party guidelines for processing personal
information:https://dev.10086.cn/docInside?contentId=11039019811152

 

(5)      Baidu Netdisk (SDK)

Name of the third party company:Beijing Baidu Netcom Science Technology LLC

Applicable Area:Mainland China

Use Purpose:Cloud Data Storage

Personal Information Involved:The Baidu Netdisk SDK requires access to users' Baidu Netdisk data, including stored files and documents. (Information shared by UGREEN: brand and unique device identifier encrypted by device id; information shared by Baidu Netdisk: profile photo, nickname, netdisk account, membership status, and netdisk capacity)

Use Cases:Data Storage

Sharing method:SDK

Third party guidelines for processing personal information:https://pan.baidu.com/union/developer

 

(6)      JIGUANG (SDK)

Name of the third party company:Shenzhen Hexun Huagu Information Technology Co., Ltd

Applicable Area:Mainland China

Use Purpose:One-click Login and Push

Personal Information Involved:JIGUANG Push: device parameters, system information, device identifier, network information, location information, application list information, and message push logs JIGUANG Security Authentication: device parameters, system information, device identifier, network information, location information, phone number, and application list details

Use Cases:One-click Login and Push

Sharing method:SDK

Third party guidelines for processing personal information:https://www.jiguang.cn/license/privacy

 

 

 

  1. 2. PC Devices

 

(1)      Google Map (SDK)

Name of the third party company:Google (a subsidiary of Alphabet Inc.)

Applicable Area:Other Countries or Regions

Use Purpose:Obtaining map information

Personal Information Involved:The Google Map SDK acquires users' geographic location information while in use, including real-time location data.

Use Cases:Positioning

Sharing method:SDK

Third party guidelines for processing personal information:https://policies.google.cn/privacy/archive/20221004?hl=zh-cn&hl=zh_CN

 

(2)      Baidu Map (SDK)

Name of the third party company:Beijing Baidu Netcom Science Technology LLC

Applicable Area:Mainland China

Use Purpose:Obtaining map information

Personal Information Involved:Baidu Map SDK typically requires users' geographical location information, including real-time location data.

Use Cases:Positioning

Sharing method:SDK

Third party guidelines for processing personal information:https://lbsyun.baidu.com/index.php?title=openprivacy&oldid=17830

 

(3)      OneDrive (SDK)

Name of the third party company:Microsoft Corporation

Applicable Area:International

Use Purpose:Cloud Data Storage

Personal Information Involved:The OneDrive SDK requires access to users' OneDrive cloud storage data, which includes stored files and documents.

Use Cases:Data Storage

Sharing method:SDK

Third party guidelines for processing personal information:https://support.microsoft.com/zh-cn/office/%E4%BF%9D%E6%8A%A4%E4%B8%AA%E4%BA%BA%E4%BF%9D%E7%AE%A1%E5%BA%93%E4%B8%AD%E7%9A%84-onedrive-%E6%96%87%E4%BB%B6-6540ef37-e9bf-4121-a773-56f98dce78c4?ui=zh-cn&rs=zh-cn&ad=cn

 

(4)      Baidu Netdisk (SDK)

Name of the third party company:Beijing Baidu Netcom Science Technology LLC

Applicable Area:Mainland China

Use Purpose:Cloud Data Storage

Personal Information Involved:The Baidu Netdisk SDK requires access to users' Baidu Netdisk data, including stored files and documents. (Information shared by UGREEN: brand and unique device identifier encrypted by device id; information shared by Baidu Netdisk: profile photo, nickname, netdisk account, membership status, and netdisk capacity)

Use Cases:Data Storage

Sharing method:SDK

Third party guidelines for processing personal information:https://pan.baidu.com/union/developer

 

(5)      Tencent Cloud SDK – Waterwall (SDK)

Name of the third party company:Tencent

Applicable Area:Mainland China

Use Purpose:Data Verification

Personal Information Involved:Tencent Cloud's Waterwall SDK will filter and detect the data users submit. The specific personal information involved may vary based on actual usage.

Use Cases:Security check

Sharing method:SDK

Third party guidelines for processing personal information:https://www.tencentcloud.com/zh/document/product/301/17345

 

(6)      OnlyOffice(API)

Name of the third party company:Ascensio System SIA (OnlyOffice developer)

Applicable Area:International

Use Purpose:Online Document Access and Editing

Personal Information Involved:OnlyOffice is a collaborative office suite. The specific personal information involved may vary depending on how the users use the platform and includes document content.

Use Cases:Text viewing and editing

Sharing method:API

Third party guidelines for processing personal information:https://www.onlyoffice.com/zh/security.aspx

 

 

 

  1. 3. Web Devices(Device)

 

(1)      Google Map (SDK)

Name of the third party company:Google (a subsidiary of Alphabet Inc.)

Applicable Area:Other Countries or Regions

Use Purpose:Obtaining map information

Personal Information Involved:The Google Map SDK acquires users' geographic location information while in use, including real-time location data.

Use Cases:Positioning

Sharing method:SDK

Third party guidelines for processing personal information:https://policies.google.cn/privacy/archive/20221004?hl=zh-cn&hl=zh_CN

 

(2)      Baidu Map (SDK)

Name of the third party company:Beijing Baidu Netcom Science Technology LLC

Applicable Area:Mainland China

Use Purpose:Obtaining map information

Personal Information Involved:Baidu Map SDK typically requires users' geographical location information, including real-time location data.

Use Cases:Positioning

Sharing method:SDK

Third party guidelines for processing personal information:https://lbsyun.baidu.com/index.php?title=openprivacy&oldid=17830

 

(3)      OneDrive (SDK)

Name of the third party company:Microsoft Corporation

Applicable Area:International

Use Purpose:Cloud Data Storage

Personal Information Involved:The OneDrive SDK requires access to users' OneDrive cloud storage data, which includes stored files and documents.

Use Cases:Data Storage

Sharing method:SDK

Third party guidelines for processing personal information:https://support.microsoft.com/zh-cn/office/%E4%BF%9D%E6%8A%A4%E4%B8%AA%E4%BA%BA%E4%BF%9D%E7%AE%A1%E5%BA%93%E4%B8%AD%E7%9A%84-onedrive-%E6%96%87%E4%BB%B6-6540ef37-e9bf-4121-a773-56f98dce78c4?ui=zh-cn&rs=zh-cn&ad=cn

 

(4)      Baidu Netdisk (SDK)

Name of the third party company:Beijing Baidu Netcom Science Technology LLC

Applicable Area:Mainland China

Use Purpose:Cloud Data Storage

Personal Information Involved:The Baidu Netdisk SDK requires access to users' Baidu Netdisk data, including stored files and documents. (Information shared by UGREEN: brand and unique device identifier encrypted by device id; information shared by Baidu Netdisk: profile photo, nickname, netdisk account, membership status, and netdisk capacity)

Use Cases:Data Storage

Sharing method:SDK

Third party guidelines for processing personal information:https://pan.baidu.com/union/developer

 

(5)      OnlyOffice(API)

Name of the third party company:Ascensio System SIA (OnlyOffice developer)

Applicable Area:International

Use Purpose:Online Document Access and Editing

Personal Information Involved:OnlyOffice is a collaborative office suite. The specific personal information involved may vary depending on how the users use the platform and includes document content.

Use Cases:Text viewing and editing

Sharing method:API

Third party guidelines for processing personal information:https://www.onlyoffice.com/zh/security.aspx

 

 

 

  1. 4. Web Devices(Official UGREEN Cloud website: https://web.ugnas.com/account/login/#/login)

 

(1)      QQ (SDK)

Name of the third party company:Shenzhen Tencent Computer Systems LLC

Applicable Area:Mainland China

Use Purpose:Enable fast login by binding a third party account

Personal Information Involved:The QQ SDK involves users' basic personal information, such as their nickname, profile picture, and QQ number. Such information is used for login and authentication purposes.

Use Cases:Login in

Sharing method:SDK

Third party guidelines for processing personal information:https://rule.tencent.com/rule/e82cbd02-f078-4550-bf03-5d5ae7ac0249

 

(2)      Facebook (SDK)

Name of the third party company:Meta Platforms, Inc.

Applicable Area:Other Countries or Regions

Use Purpose:Enable fast login by binding a third party account

Personal Information Involved:The Facebook SDK involves users' basic personal information such as their nickname, profile photo, and account number. Such information is used for login and authentication purposes.

Use Cases:Login in

Sharing method:SDK

Third party guidelines for processing personal information:https://www.facebook.com/privacy/policy

 

(3)      WeChat (SDK)

Name of the third party company:Shenzhen Tencent Computer Systems LLC

Applicable Area:Mainland China

Use Purpose:Enable fast login by binding a third party account

Personal Information Involved:Device information (IMEI, IMSI, MAC address, Android ID, and IDFA), network details, WeChat account details

Use Cases:Login in

Sharing method:SDK

Third party guidelines for processing personal information:https://open.weixin.qq.com/cgi-bin/frame?t=news/protocol_developer_tmpl

 

(4)      Tencent Cloud SDK – Waterwall (SDK)

Name of the third party company:Tencent

Applicable Area:Mainland China

Use Purpose:Data Verification

Personal Information Involved:Tencent Cloud's Waterwall SDK will filter and detect the data users submit. The specific personal information involved may vary based on actual usage.

Use Cases:Security check

Sharing method:SDK

Third party guidelines for processing personal information:https://www.tencentcloud.com/zh/document/product/301/17345

 

 

List of Personal Information UGREEN NAS Shares with Third Parties

Effective Date: November 17, 2023

Last Updated: May 20, 2024 |

We may add software development kits (SDKs), application programming interfaces (APIs), and other codes, like application plug-ins provided by our partners, or collaborate with partners in other ways to ensure the safe and stable operation of all UGREEN NAS features and apps. We have listed our partners in the list below. Refer to the partners' privacy policy or service agreements for detailed information on how they manage your personal information. Please note that the information processing types used by the partner’s code may vary due to version updates and policy adjustments. Refer to the official guidelines published by the partner for more details.

 

  1. Mobile Devices

 

  1.       Tencent Bugly (SDK)

Name of the third party company:Shenzhen Tencent Computer Systems LLC

Applicable Area:International

Use Purpose:Collection of application error information

Personal Information Involved:

Android: phone model, phone brand, Android system version, Android system API level, manufacturer's system version, cpu architecture type, whether the device is rooted, disk space occupied, sdcard space occupied, memory space occupied, network type, and the name and PID of the process that the app is currently running
iOS: device model, operating system version, operating system internal version number, wifi status, cpu attributes, remaining memory space, disk space and remaining disk space, status of the phone while running (such as memory occupied by processes and virtual memory used), idfv, whether jailbroken or not, and region code

Use Cases:Collection of error information

Sharing method:SDK

Third party guidelines for processing personal information:https://privacy.qq.com/document/preview/fc748b3d96224fdb825ea79e132c1a56

 

  1.       Baidu Positioning (SDK)

Name of the third party company:Beijing Baidu Netcom Science Technology LLC

Applicable Area:Mainland China

Use Purpose:Obtaining map information

Personal Information Involved:Device information (including device identification information (Android ID, IDFA, IDFV), system information (operating system version, device brand and model, device configuration) and application information (app name), external storage directory Location information (including latitude and longitude, GNSS information, WiFi gateway address, BSSID, SSID, WiFi signal strength, WiFi status, WiFi parameters, WiFi list, base station ID data information, network operator details, device signal strength information, IP address, Bluetooth information, and sensor information (acceleration, gyroscope, orientation, pressure, rotation vector, light, magnetometer))Network type (such as mobile network or WiFi network)

Use Cases:Map Albums and Photo Details

Sharing method:SDK

Third party guidelines for processing personal information:https://lbsyun.baidu.com/index.php?title=openprivacy

 

  1.       Google location (SDK)

Name of the third party company:Google LLC

Applicable Area:Other Countries or Regions

Use Purpose:To obtain the map information

Personal Information Involved:The automatically collected data includes request metadata (device metadata (OS version, name, model, brand, and form factor), Maps SDK for Android build and its version information, and the number of results returned), stack traces, crash metrics, IP addresses, and Map SDK identifier.The data collected depending on the usage includes map interaction events.

Use Cases::Map album and photo details

Sharing method:SDK

Third party guidelines for processing personal information:https://developers.google.com/maps/documentation/android-sdk/play-data-disclosure?hl=en

 

  1.       China Mobile Cloud Disk (API)

Name of the third party company:China Mobile Internet LLC

Applicable Area:Mainland China

Use Purpose:Connect to third party network drives to read, write, and synchronize backup files

Personal Information Involved:China Mobile Cloud Disk obtains user information, including user nicknames, information about stored user data, user uploads, downloads, and query file list details.

Use Cases:Cloud Drive Tools

Sharing method:API

Third party guidelines for processing personal information:https://dev.10086.cn/docInside?contentId=11039019811152

 

  1.       Baidu Netdisk (SDK)

Name of the third party company:Beijing Baidu Netcom Science Technology LLC

Applicable Area:Mainland China

Use Purpose:Cloud Data Storage

Personal Information Involved:The Baidu Netdisk SDK requires access to users' Baidu Netdisk data, including stored files and documents. (Information shared by UGREEN: brand and unique device identifier encrypted by device id; information shared by Baidu Netdisk: profile photo, nickname, netdisk account, membership status, and netdisk capacity)

Use Cases:Data Storage

Sharing method:SDK

Third party guidelines for processing personal information:https://pan.baidu.com/union/developer

 

 

  1. PC Devices

 

  1.       Google Map (SDK)

Name of the third party company:Google (a subsidiary of Alphabet Inc.)

Applicable Area:Other Countries or Regions

Use Purpose:Obtaining map information

Personal Information Involved:The Google Map SDK acquires users' geographic location information while in use, including real-time location data.

Use Cases:Positioning

Sharing method:SDK

Third party guidelines for processing personal information:https://policies.google.cn/privacy/archive/20221004?hl=en 

 

 

  1.       Baidu Map (SDK)

Name of the third party company:Beijing Baidu Netcom Science Technology LLC

Applicable Area:Mainland China

Use Purpose:Obtaining map information

Personal Information Involved:Baidu Map SDK typically requires users' geographical location information, including real-time location data.

Use Cases:Positioning

Sharing method:SDK

Third party guidelines for processing personal information:https://lbsyun.baidu.com/index.php?title=openprivacy&oldid=17830

 

  1.       OneDrive (SDK)

Name of the third party company:Microsoft Corporation

Applicable Area:International

Use Purpose:Cloud Data Storage

Personal Information Involved:The OneDrive SDK requires access to users' OneDrive cloud storage data, which includes stored files and documents.

Use Cases:Data Storage

Sharing method:SDK

Third party guidelines for processing personal information:https://support.microsoft.com/zh-cn/office/%E4%BF%9D%E6%8A%A4%E4%B8%AA%E4%BA%BA%E4%BF%9D%E7%AE%A1%E5%BA%93%E4%B8%AD%E7%9A%84-onedrive-%E6%96%87%E4%BB%B6-6540ef37-e9bf-4121-a773-56f98dce78c4?ui=zh-cn&rs=zh-cn&ad=cn

 

  1.       Baidu Netdisk (SDK)

Name of the third party company:Beijing Baidu Netcom Science Technology LLC

Applicable Area:Mainland China

Use Purpose:Cloud Data Storage

Personal Information Involved:The Baidu Netdisk SDK requires access to users' Baidu Netdisk data, including stored files and documents. (Information shared by UGREEN: brand and unique device identifier encrypted by device id; information shared by Baidu Netdisk: profile photo, nickname, netdisk account, membership status, and netdisk capacity)

Use Cases:Data Storage

Sharing method:SDK

Third party guidelines for processing personal information:https://pan.baidu.com/union/developer

 

  1.       Tencent Cloud SDK – Waterwall (SDK)

Name of the third party company:Tencent

Applicable Area:Mainland China

Use Purpose:Data Verification

Personal Information Involved:Tencent Cloud's Waterwall SDK will filter and detect the data users submit. The specific personal information involved may vary based on actual usage.

Use Cases:Security check

Sharing method:SDK

Third party guidelines for processing personal information:https://www.tencentcloud.com/zh/document/product/301/17345

 

  1.       OnlyOffice(API)

Name of the third party company:Ascensio System SIA (OnlyOffice developer)

Applicable Area:International

Use Purpose:Online Document Access and Editing

Personal Information Involved:OnlyOffice is a collaborative office suite. The specific personal information involved may vary depending on how the users use the platform and includes document content.

Use Cases:Text viewing and editing

Sharing method:API

Third party guidelines for processing personal information:https://www.onlyoffice.com/zh/security.aspx

 

 

 

  1. Web Devices(Device)

 

  1.       Google Map (SDK)

Name of the third party company:Google (a subsidiary of Alphabet Inc.)

Applicable Area:Other Countries or Regions

Use Purpose:Obtaining map information

Personal Information Involved:The Google Map SDK acquires users' geographic location information while in use, including real-time location data.

Use Cases:Positioning

Sharing method:SDK

Third party guidelines for processing personal information:https://policies.google.cn/privacy/archive/20221004?hl=en 

 

  1.       Baidu Map (SDK)

Name of the third party company:Beijing Baidu Netcom Science Technology LLC

Applicable Area:Mainland China

Use Purpose:Obtaining map information

Personal Information Involved:Baidu Map SDK typically requires users' geographical location information, including real-time location data.

Use Cases:Positioning

Sharing method:SDK

Third party guidelines for processing personal information:https://lbsyun.baidu.com/index.php?title=openprivacy&oldid=17830

 

  1.       OneDrive (SDK)

Name of the third party company:Microsoft Corporation

Applicable Area:International

Use Purpose:Cloud Data Storage

Personal Information Involved:The OneDrive SDK requires access to users' OneDrive cloud storage data, which includes stored files and documents.

Use Cases:Data Storage

Sharing method:SDK

Third party guidelines for processing personal information:https://support.microsoft.com/zh-cn/office/%E4%BF%9D%E6%8A%A4%E4%B8%AA%E4%BA%BA%E4%BF%9D%E7%AE%A1%E5%BA%93%E4%B8%AD%E7%9A%84-onedrive-%E6%96%87%E4%BB%B6-6540ef37-e9bf-4121-a773-56f98dce78c4?ui=zh-cn&rs=zh-cn&ad=cn

  1.       Baidu Netdisk (SDK)

Name of the third party company:Beijing Baidu Netcom Science Technology LLC

Applicable Area:Mainland China

Use Purpose:Cloud Data Storage

Personal Information Involved:The Baidu Netdisk SDK requires access to users' Baidu Netdisk data, including stored files and documents. (Information shared by UGREEN: brand and unique device identifier encrypted by device id; information shared by Baidu Netdisk: profile photo, nickname, netdisk account, membership status, and netdisk capacity)

Use Cases:Data Storage

Sharing method:SDK

Third party guidelines for processing personal information:https://pan.baidu.com/union/developer

 

  1.       OnlyOffice(API)

Name of the third party company:Ascensio System SIA (OnlyOffice developer)

Applicable Area:International

Use Purpose:Online Document Access and Editing

Personal Information Involved:OnlyOffice is a collaborative office suite. The specific personal information involved may vary depending on how the users use the platform and includes document content.

Use Cases:Text viewing and editing

Sharing method:API

Third party guidelines for processing personal information:https://www.onlyoffice.com/zh/security.aspx

 

 

 

  1. Web Devices(Official UGREEN Cloud website: https://web.ugnas.com/account/login/#/login)

 

  1.       Tencent Cloud SDK – Waterwall (SDK)

Name of the third party company:Tencent

Applicable Area:Mainland China

Use Purpose:Data Verification

Personal Information Involved:Tencent Cloud's Waterwall SDK will filter and detect the data users submit. The specific personal information involved may vary based on actual usage.

Use Cases:Security check

Sharing method:SDK

Third party guidelines for processing personal information:https://www.tencentcloud.com/zh/document/product/301/17345

 

 

UGREEN NAS Insamlingslista för personlig information

Senast uppdaterad: 2026-04-03

Kontexter och affärsfunktioner

Typer av personuppgifter som är involverade

Ändamål

Registrering och inloggning

Telefonnummer (användare på det kinesiska fastlandet) eller e-postadress (användare i andra länder och regioner), verifieringskod, identitetsinformation (profilfoto, smeknamn), e-postadress för nödverifiering (när du aktiverar och ställer in tvåfaktorsautentisering)

Hjälpa dig med kontoregistreringsprocessen, förbättra dina kontouppgifter, upprätthålla kontosäkerhet, stödja kontoåterställning och göra det möjligt för dig att logga in på ditt UGREEN-konto om du tappar bort din telefon eller glömmer ditt lösenord. Vi kan länka den grundläggande information du anger till din UGREEN NAS-enhet och skicka viktiga enhetsmeddelanden via SMS eller e-post.

Bind enhet

UGREEN-konto, UGREEN NAS-enhetsmodell, enhetens systemversion, enhetens serienummer (SN) och MAC-adress, IP-adress, UGREENlink-ID (om aktiverat), anpassat enhetsnamn, enhetens anslutningsstatus (online, offline eller viloläge), enhetens vårdnadshavare (ägare och delningsansvarig) och garantins utgångsdatum (endast synligt för administratörer)

Hjälper dig med enhetskoppling, länkning av din enhet till ditt konto för hantering och möjliggör kontinuerlig enhetsövervakning för att säkerställa lämpliga hanteringsbehörigheter. För enhetsadministratörer samlar vi även in enhetens garantiutgångsdatum för att ge snabba påminnelser om garantiutgångsdatum och enhetens systemversion för statistisk analys som vägledning för produktoptimeringsplanering.

Inloggningshistorik och hantering av betrodda enheter

UGREEN-konto och följande information:

1) Inloggningstid: Registrerar exakta inloggningstider, med en noggrannhet på sekunden;

2) Operationsregister: Dokumentation av dina kontoinloggningar och åtgärder för att avbryta bindning;

3) Platsinformation: Bestämma din inloggningsstad genom att analysera och identifiera din IP-adress;

4) IP-adress: Används för att fastställa inloggningsnätverkets plats (noggrannhet i förhållande till stad);

5) Operativsystemtyp: Identifierar det operativsystem som används vid inloggning, till exempel iOS, Android, macOS eller Windows;

6) Åtkomstmetod: Avgör om åtkomst till UGREEN NAS sker via webbplatsen eller andra klienter.

För att säkra ditt konto och förhindra obehörig åtkomst, snabbt identifiera och reagera på ovanlig aktivitet, skydda ditt konto från säkerhetsrisker och förbättra kontosäkerheten.

Enhetsmodell, enhetsnamn, inloggningsplats (identifierad av IP-adress och korrekt för staden) och senaste inloggningstid

Skydda ditt konto och underlätta identifiering av inloggningsåtgärder som utförs av andra användare än kontoinnehavaren så att vi kan vidta nödvändiga säkerhetsåtgärder.

Inloggningshistorik och lista över betrodda enheter

Hjälpa dig med hantering av användarkonton. Du har rätt att ta bort alla inloggningsenheter som du anser vara misstänkta för att förbättra kontosäkerheten.

Teknisk supportärende (för användare utanför det kinesiska fastlandet)

(1) Obligatorisk information: Land/region, UGREEN NAS-enhetens serienummer (SN), problembeskrivning;

(2) Valfri information: Klienttyp, NAS-anslutningsmetod (via LAN eller internet), problemkategori och funktionsmodul;

(3) Automatiskt kopplad information: Ditt smeknamn och UGREEN-konto.

Hjälpa till att identifiera tekniska supportproblem, kontakta dig och tillhandahålla effektiva lösningar

find.ugnas.com Sökning efter LAN-enheter

Information om den enhet du använder, inklusive enhetsnamn, IP-adress, MAC-adress, UGREEN NAS-enhetens serienummer (SN), operativsystemversion och enhetens anslutningsstatus (initialiseringsstatus, online-/offline-tillstånd) och Wake-on-LAN (WOL)-status.

Säkerställa att sökfunktionen kan hitta LAN-enheter korrekt och effektivt för enkel åtkomst

UGREENlink-tjänster

UGREENlink-ID, UGREEN NAS-enhetens serienummer (SN), IP-adress och UGREENlink-routingport

Dessa uppgifter är viktiga för att upprätta en säker anslutning och optimera användarupplevelsen. Serienummer hjälper till att säkerställa exakt och säker koppling till ditt UGREEN-konto, vilket möjliggör åtkomst till UGREENlink-tjänster. Vi samlar in din IP-adress och routingportinformation när du använder UGREENlink-funktioner för att underlätta fjärranslutning till din enhet, så att du kan komma åt och hantera din UGREEN NAS-enhet på avstånd.

Biometrisk autentisering för UGREEN Nas-inloggning och NAS-kassaskåp

Åtkomsttokens för att logga in på Ugreen Nas-appen och låsa upp UGREEN NAS-kassaskåp lagras lokalt på din enhet (e.g. , mobiltelefon). UGREEN laddar inte upp dessa tokens till någon server förutom din NAS-enhet och behandlar inga biometriska data.

Logga in i Ugreen Nas-appen/Lås upp dina UGREEN NAS-kassaskåp.

Babyalbum

Barnets smeknamn, födelsedatum och andra önskade detaljer (inklusive födelsedatum och tid, kön, blodgrupp, längd och vikt)

När du skapar ett babyalbum i Galleriet samlar vi in ​​sådan information för att namnge barnet i albumet och visa barnets foton efter ålder. Informationen du anger kommer endast att visas i Babyalbumet.

Teknisk support

① Konto- och kontaktinformation, såsom ditt UGREEN-konto eller andra kontaktmetoder som du anger (e.g. , e-postadress);

② Enhetsinformation, inklusive UGREEN NAS-enhetens serienummer (SN), systemversionsnummer, NAS-produktmodell, NAS-anslutningsmetod, IP-adress, driftsloggar (med detaljerad information om systemaktiviteter, serviceloggar, felloggar och loggar över användarinitierade åtgärder såsom besökta sidor, klickbeteenden, funktionsanvändning, sessionslängd och driftsfrekvens) och klientinformation (inklusive operativsystemtyp och version samt information om programvaruversion).

① Effektiva tekniska supporttjänster: Genom att samla in enhetsinformation kan vi snabbt identifiera och lösa problem och ge dig exakt teknisk support.

② Specifika användarbehörigheter: Inledningsvis kommer vår tekniska supportpersonal att begära allmänna användarbehörigheter för att få åtkomst till enhetsinformation.

③ Omfattande diagnostik: Vid komplexa tekniska problem kan ytterligare behörigheter begäras med ditt samtycke.Detta innebär att man skapar ett administratörskonto som den tekniska supporten har åtkomst till. Åtkomst till personliga filer är endast tillåten under dessa specifika omständigheter.

Användarupplevelseundersökning (exkluderar användare på det kinesiska fastlandet)

E-postadress, UGREEN-konto

① För att kontinuerligt förbättra våra produkter och tjänster och ge dig en mer personlig användarupplevelse.

② Underlätta vår kunskap om din faktiska erfarenhet och feedback efter att du använt UGREEN NAS.

③ Samla in dina användarupplevelser och förslag på preferenser för UGREEN-produkter för att bättre kunna utforma våra produktförbättringar och optimeringar.

④ Vi kan också använda din e-postadress för att skicka marknadsföringsinformation till dig via e-post.

Drift och säkerhet

Kraschloggar, systemversion, enhetsmodell, programvaruversionsnummer, leverantörsidentifierare (IDFV), Android-ID, öppen anonym enhetsidentifierare (OAID) och klientloggar (som kan innehålla enhetsstatus och användaraktivitetsposter som är viktiga för att reproducera problem)

Säkerställa säker drift av programvara och tjänster samt verksamhetens kvalitet och effektivitet

Säkerhetskopiering och återställning av konfiguration

① Anslutning och åtkomst: Användare och användargrupper (behörigheter och avancerade inställningar), filtjänster, enhetsanslutningsdata (UGREENlink, DDNS, portalinställningar), slutenheter, domäner och LDAP;

② Allmänna inställningar: Tid och språk, aviseringar, nätverk, säkerhetskonfiguration och indexeringstjänster;

③ Systemtjänster: Systemuppdateringar.

Funktionen "Säkerhetskopiering och återställning av konfiguration" låter dig säkerhetskopiera och återställa konfigurationsdata efter att du har reparerat din enhet eller använt den i ett annat land.

Program för enhetsanalys och förbättring (endast för användare på det kinesiska fastlandet)

Om du frivilligt deltar i det här programmet kan vi komma att samla in följande uppgifter: konto-ID, enhets-ID, IP-adress, enhetsinformation, platsdata, nätverksinformation, prestandamätvärden, sidbesök, klickbeteenden, surfaktiviteter, sökfrågor, statistik över funktionsanvändning, sessionslängd, driftsfrekvens och kraschdiagnostik.

Denna data används enbart för statistisk analys för att utvärdera produktanvändningsmönster, förbättra systemstabilitet och utveckla och förbättra produktfunktioner. Den kommer inte att användas för att identifiera någon enskild användare.

App Center-funktioner och programrapportering/klagomål

① UGREEN NAS-enhetens serienummer (SN), enhetsmodell, systemversion, IP-adress
② Namn på den rapporterade/klagade applikationen, problemkategori, problembeskrivning, bildbevis (om sådant tillhandahålls), e-postadress

① För att identifiera enhetens driftsmiljö, se till att App Center-funktionerna fungerar korrekt.
② För att ta emot, granska och hantera användarinlämnade ansökningsrapporter eller klagomål; e-postadressen används enbart för att kontakta användaren och ge feedback och kommer inte att lämnas ut till den anmälda eller klagade parten.

OpenClaw AI-funktion

Enhetens serienummer och enhetsmodell

För att verifiera AI-relaterade fördelar.

Observera: I händelse av eventuella variationer mellan de översatta versionerna (koreanska, japanska och tyska) ska den engelska versionen ha företräde.

UGREEN NAS Personal Information Collection List

Effective Date: May 17, 2024

Last Updated: Mar 20, 2025 |

Contexts and Business Functions

Types of Personal Information Involved

Purpose

Registration and Login

Phone number (mainland China users) or email address (users in other countries and regions), identification information (profile photo and nickname)

Assist you with the account registration process, enhance your account details, maintain account security, and support account recovery. We may link the basic information you provide to your UGREEN NAS device and send important device notifications via SMS or email.

Apple account, profile photo, mainland China users' WeChat information (nickname and openid), QQ (nickname), Facebook account or Google account for users in other countries and regions, and other information you authorize us to collect.

Allows for quick and easy registration and login, third party account authentication and suitability, and identity verification

Bind device

UGREEN NAS device model, device serial number SN and MAC address, IP address, UGREENlink ID (if enabled), customized device name, device system status (online, offline, or sleep), device custodian (owner and sharer), and warranty expiration date (visible to administrators only)

Assist you in device binding, linking your device to your account for management, and enabling continuous device monitoring to ensure appropriate management permissions. For device administrators, we also gather the device's warranty expiration date to provide prompt warranty expiration reminders.

Login History and Trusted Device Management

1) Login Time: Recording the precise login times, accurate to the second;

2) Operation Record: Documenting your account logins and unbinding actions;

3) Location Information: Determining your login city by analyzing and identifying your IP address;

4) IP Address: Used to pinpoint the login network's location (accurate to city);

5) Operating System: Identifying the operating system used during login, such as iOS, Android, macOS, or Windows;

6) Access Method: Determining whether access to UGREEN NAS is via the website or other clients.

To secure your account and prevent unauthorized access, swiftly identify and respond to any unusual activity, protect your account from security risks, and enhance account security.

Device model, device name, login location (identified by IP address and accurate to the city), and last login time

Protect your account and facilitate the identification of login operations conducted by users other than the account owner to allow us to take the necessary security precautions.

Login History and Trusted Device List

Assist you in user account management. You have the right to remove any login devices you consider suspicious to improve account security.

International Tickets

UGREEN NAS device serial number, NAS device product model, NAS device system type, client type, information about how the client accesses the NAS device (such as whether it accesses the device via LAN or wireless network)

Help identify and effectively resolve user technical support issues

find.ugnas.com LAN Device Search

Information about the device you use, including the device name, IP address, Mac address, serial number, operating system version, model name, and device status

Ensuring that the find feature can accurately and efficiently locate LAN devices for ease of access

UGREENlink Services

UGREEN NAS device product serial number, IP address, and routing port

These details are essential for establishing a secure connection and optimizing user experience. Serial numbers help ensure precise and secure linkage to your UGREEN account, enabling access to UGREENlink services. We gather your IP address and routing port information when you use UGREENlink features to facilitate remote connectivity to your device, allowing you to access and manage your UGREEN NAS device from afar.

IPv4 address, IPv6 address, MAC address, DDNS address, device status information (whether the device has been initialized or whether it is currently online), WOL (Wake-on-LAN) switch status, device hostname, and device boot time.

The abovementioned information is collected to ensure a better connection and access experience when you access the device in a LAN environment.

Technical Support

① Device Information: Including but not limited to the SN number of your device, the system version of your UGREEN NAS device, network details (including your IP address and network connection status), operational logs (detailing system activities and logs of user-initiated operations), and client information (including operating system type and version, and software version information)

② Personal Files in UGREEN NAS Devices: Our technical support team may access your personal files stored on UGREEN NAS devices only with your explicit authorization and after granting the appropriate permissions.

① Efficient Technical Support Services: By gathering device information, we can swiftly identify and resolve issues, providing you with precise technical support.

② Specific User Permissions: Initially, our technical support staff will request general user permissions to access device information.

③ Comprehensive Diagnostics: For complex technical issues, additional permissions may be requested with your consent. This involves creating an administrator account for the technical support team to access. Access to personal files is only permitted under these specific circumstances.

User Experience Survey (Excludes Mainland China Users)

Email Accounts

① To continuously improve our products and services, and provide you with a more personalized user experience.

② Facilitate our knowledge of your actual experience and feedback after using UGREEN NAS.

③ Collect your usage experiences, and preferences suggestions for UGREEN products to better inform our product improvements and optimizations.

④We may also use your email address to send you marketing information via email.

Operation and Security

Hardware model, operating system version number, device identifiers (Android device identifiers include IMEI/MEID, AndroidID, OAID, IMSI, SIM card information (including ICCID), GAID, and hardware serial number (SN) while iOS device identifiers include IDFV and IDFA; the identifiers' effective period and acquiring method and whether they can be reset by the user may vary from identifier to identifier), network device hardware serial number, IP address, WLAN access point (including SSID and BSSID), Bluetooth (Bluetooth), base station, software version number, network access mode, type, status, network quality data, operation, usage, and service log data.

Ensure the secure operation of software and services and the quality and efficiency of operations

Account information, device information, service log information, and information that you have authorized our affiliates and partners to share with us, or information you are legally required to provide to us.

Verify account security and identification, identify legal violations, detect and prevent security incidents, and conduct the necessary documentation, analysis, and resolution pursuant to law.

Failure Logs

Used to analyze the discrepancies and malfunctions and assist you in troubleshooting and resolving them.

Configuration Backup and Restoration

① Connectivity and Access: Users and user groups (permissions and advanced settings), file services, device connection data (UGREENlink, DDNS, portal settings), end devices, domains, and LDAP;

② General Settings: Time and language, notification, network, security, and indexing services;

③ System Services: System updates, resets, configuration backups, and restorations.

The "Configuration Backup and Restoration" feature allows you to bac up and restore configuration data after repairing your device or using it in another country.

UGREEN NAS Personal Information Collection List

Effective Date: May 17, 2024

Last Updated: Jun 04, 2024|

Contexts and Business Functions

Types of Personal Information Involved

Purpose

Registration and Login

Phone number (mainland China users) or email address (users in other countries and regions), identification information (profile photo and nickname)

Assist you with the account registration process, enhance your account details, maintain account security, and support account recovery. We may link the basic information you provide to your UGREEN NAS device and send important device notifications via SMS or email.

Apple account, profile photo, mainland China users' WeChat information (nickname and openid), QQ (nickname), Facebook account or Google account for users in other countries and regions, and other information you authorize us to collect.

Allows for quick and easy registration and login, third party account authentication and suitability, and identity verification

Bind device

UGREEN NAS device model, device serial number SN and MAC address, IP address, UGREENlink ID (if enabled), customized device name, device system status (online, offline, or sleep), device custodian (owner and sharer), and warranty expiration date (visible to administrators only)

Assist you in device binding, linking your device to your account for management, and enabling continuous device monitoring to ensure appropriate management permissions. For device administrators, we also gather the device's warranty expiration date to provide prompt warranty expiration reminders.

Login History and Trusted Device Management

1) Login Time: Recording the precise login times, accurate to the second;

2) Operation Record: Documenting your account logins and unbinding actions;

3) Location Information: Determining your login city by analyzing and identifying your IP address;

4) IP Address: Used to pinpoint the login network's location (accurate to city);

5) Operating System: Identifying the operating system used during login, such as iOS, Android, macOS, or Windows;

6) Access Method: Determining whether access to UGREEN NAS is via the website or other clients.

To secure your account and prevent unauthorized access, swiftly identify and respond to any unusual activity, protect your account from security risks, and enhance account security.

Device model, device name, login location (identified by IP address and accurate to the city), and last login time

Protect your account and facilitate the identification of login operations conducted by users other than the account owner to allow us to take the necessary security precautions.

Login History and Trusted Device List

Assist you in user account management. You have the right to remove any login devices you consider suspicious to improve account security.

International Tickets

UGREEN NAS device serial number, NAS device product model, NAS device system type, client type, information about how the client accesses the NAS device (such as whether it accesses the device via LAN or wireless network)

Help identify and effectively resolve user technical support issues

Cloud Drive Tools

Third party cloud drive account information, including account name, profile photo, membership level, and cloud drive capacity

Facilitating file upload and download services between UGREEN NAS and third party cloud drives, and creating and managing synchronization tasks with third party cloud drives.

find.ugnas.com LAN Device Search

Information about the device you use, including the device name, IP address, Mac address, serial number, operating system version, model name, and device status

Ensuring that the find feature can accurately and efficiently locate LAN devices for ease of access

UGREENlink Services

UGREEN NAS device product serial number, IP address, and routing port

These details are essential for establishing a secure connection and optimizing user experience. Serial numbers help ensure precise and secure linkage to your UGREEN account, enabling access to UGREENlink services. We gather your IP address and routing port information when you use UGREENlink features to facilitate remote connectivity to your device, allowing you to access and manage your UGREEN NAS device from afar.

IPv4 address, IPv6 address, MAC address, DDNS address, device status information (whether the device has been initialized or whether it is currently online), WOL (Wake-on-LAN) switch status, device hostname, and device boot time.

The abovementioned information is collected to ensure a better connection and access experience when you access the device in a LAN environment.

Technical Support

① Device Information: Including but not limited to the SN number of your device, the system version of your UGREEN NAS device, network details (including your IP address and network connection status), operational logs (detailing system activities and logs of user-initiated operations), and client information (including operating system type and version, and software version information)

② Personal Files in UGREEN NAS Devices: Our technical support team may access your personal files stored on UGREEN NAS devices only with your explicit authorization and after granting the appropriate permissions.

① Efficient Technical Support Services: By gathering device information, we can swiftly identify and resolve issues, providing you with precise technical support.

② Specific User Permissions: Initially, our technical support staff will request general user permissions to access device information.

③ Comprehensive Diagnostics: For complex technical issues, additional permissions may be requested with your consent. This involves creating an administrator account for the technical support team to access. Access to personal files is only permitted under these specific circumstances.

User Experience Survey (Excludes Mainland China Users)

Email Accounts

① To continuously improve our products and services, and provide you with a more personalized user experience.

② Facilitate our knowledge of your actual experience and feedback after using UGREEN NAS.

③ Collect your usage experiences, and preferences suggestions for UGREEN products to better inform our product improvements and optimizations.

④We may also use your email address to send you marketing information via email.

Operation and Security

Hardware model, operating system version number, device identifiers (Android device identifiers include IMEI/MEID, AndroidID, OAID, IMSI, SIM card information (including ICCID), GAID, and hardware serial number (SN) while iOS device identifiers include IDFV and IDFA; the identifiers' effective period and acquiring method and whether they can be reset by the user may vary from identifier to identifier), network device hardware serial number, IP address, WLAN access point (including SSID and BSSID), Bluetooth (Bluetooth), base station, software version number, network access mode, type, status, network quality data, operation, usage, and service log data.

Ensure the secure operation of software and services and the quality and efficiency of operations

Account information, device information, service log information, and information that you have authorized our affiliates and partners to share with us, or information you are legally required to provide to us.

Verify account security and identification, identify legal violations, detect and prevent security incidents, and conduct the necessary documentation, analysis, and resolution pursuant to law.

Failure Logs

Used to analyze the discrepancies and malfunctions and assist you in troubleshooting and resolving them.

Configuration Backup and Restoration

① Connectivity and Access: Users and user groups (permissions and advanced settings), file services, device connection data (UGREENlink, DDNS, portal settings), end devices, domains, and LDAP;

② General Settings: Time and language, notification, network, security, and indexing services;

③ System Services: System updates, resets, configuration backups, and restorations.

The "Configuration Backup and Restoration" feature allows you to bac up and restore configuration data after repairing your device or using it in another country.

UGREEN NAS Personal Information Collection List

Effective Date: November 17, 2023

Last Updated: May 20, 2024 |

Contexts and Business Functions

Types of Personal Information Involved

Purpose

Registration and Login

Phone number (mainland China users) or email address (users in other countries and regions), identification information (profile photo and nickname)

Assist you with the account registration process, enhance your account details, maintain account security, and support account recovery. We may link the basic information you provide to your UGREEN NAS device and send important device notifications via SMS or email.

Apple account, profile photo, mainland China users' WeChat information (nickname and openid), QQ (nickname), Facebook account or Google account for users in other countries and regions, and other information you authorize us to collect.

Allows for quick and easy registration and login, third party account authentication and suitability, and identity verification

Bind device

UGREEN NAS device model, device serial number SN and MAC address, IP address, UGREENlink ID (if enabled), customized device name, device system status (online, offline, or sleep), device custodian (owner and sharer), and warranty expiration date (visible to administrators only)

Assist you in device binding, linking your device to your account for management, and enabling continuous device monitoring to ensure appropriate management permissions. For device administrators, we also gather the device's warranty expiration date to provide prompt warranty expiration reminders.

Login History and Trusted Device Management

1) Login Time: Recording the precise login times, accurate to the second;

2) Operation Record: Documenting your account logins and unbinding actions;

3) Location Information: Determining your login city by analyzing and identifying your IP address;

4) IP Address: Used to pinpoint the login network's location (accurate to city);

5) Operating System: Identifying the operating system used during login, such as iOS, Android, macOS, or Windows;

6) Access Method: Determining whether access to UGREEN NAS is via the website or other clients.

To secure your account and prevent unauthorized access, swiftly identify and respond to any unusual activity, protect your account from security risks, and enhance account security.

Device model, device name, login location (identified by IP address and accurate to the city), and last login time

Protect your account and facilitate the identification of login operations conducted by users other than the account owner to allow us to take the necessary security precautions.

Login History and Trusted Device List

Assist you in user account management. You have the right to remove any login devices you consider suspicious to improve account security.

International Tickets

UGREEN NAS device serial number, NAS device product model, NAS device system type, client type, information about how the client accesses the NAS device (such as whether it accesses the device via LAN or wireless network)

Help identify and effectively resolve user technical support issues

Cloud Drive Tools

Third party cloud drive account information, including account name, profile photo, membership level, and cloud drive capacity

Facilitating file upload and download services between UGREEN NAS and third party cloud drives, and creating and managing synchronization tasks with third party cloud drives.

find.ugnas.com LAN Device Search

Information about the device you use, including the device name, IP address, Mac address, serial number, operating system version, model name, and device status

Ensuring that the find feature can accurately and efficiently locate LAN devices for ease of access

UGREENlink Services

UGREEN NAS device product serial number, IP address, and routing port

These details are essential for establishing a secure connection and optimizing user experience. Serial numbers help ensure precise and secure linkage to your UGREEN account, enabling access to UGREENlink services. We gather your IP address and routing port information when you use UGREENlink features to facilitate remote connectivity to your device, allowing you to access and manage your UGREEN NAS device from afar.

IPv4 address, IPv6 address, MAC address, DDNS address, device status information (whether the device has been initialized or whether it is currently online), WOL (Wake-on-LAN) switch status, device hostname, and device boot time.

The abovementioned information is collected to ensure a better connection and access experience when you access the device in a LAN environment.

Technical Support

① Device Information: Including but not limited to the SN number of your device, the system version of your UGREEN NAS device, network details (including your IP address and network connection status), operational logs (detailing system activities and logs of user-initiated operations), and client information (including operating system type and version, and software version information)

② Personal Files in UGREEN NAS Devices: Our technical support team may access your personal files stored on UGREEN NAS devices only with your explicit authorization and after granting the appropriate permissions.

① Efficient Technical Support Services: By gathering device information, we can swiftly identify and resolve issues, providing you with precise technical support.

② Specific User Permissions: Initially, our technical support staff will request general user permissions to access device information.

③ Comprehensive Diagnostics: For complex technical issues, additional permissions may be requested with your consent. This involves creating an administrator account for the technical support team to access. Access to personal files is only permitted under these specific circumstances.

User Experience Survey (Excludes Mainland China Users)

Email Accounts

① To continuously improve our products and services, and provide you with a more personalized user experience.

② Facilitate our knowledge of your actual experience and feedback after using UGREEN NAS.

③ Collect your usage experiences, and preferences suggestions for UGREEN products to better inform our product improvements and optimizations.

④We may also use your email address to send you marketing information via email.

Operation and Security

Hardware model, operating system version number, device identifiers (Android device identifiers include IMEI/MEID, AndroidID, OAID, IMSI, SIM card information (including ICCID), GAID, and hardware serial number (SN) while iOS device identifiers include IDFV and IDFA; the identifiers' effective period and acquiring method and whether they can be reset by the user may vary from identifier to identifier), network device hardware serial number, IP address, WLAN access point (including SSID and BSSID), Bluetooth (Bluetooth), base station, software version number, network access mode, type, status, network quality data, operation, usage, and service log data.

Ensure the secure operation of software and services and the quality and efficiency of operations

Account information, device information, service log information, and information that you have authorized our affiliates and partners to share with us, or information you are legally required to provide to us.

Verify account security and identification, identify legal violations, detect and prevent security incidents, and conduct the necessary documentation, analysis, and resolution pursuant to law.

Failure Logs

Used to analyze the discrepancies and malfunctions and assist you in troubleshooting and resolving them.

Configuration Backup and Restoration

① Connectivity and Access: Users and user groups (permissions and advanced settings), file services, device connection data (UGREENlink, DDNS, portal settings), end devices, domains, and LDAP;

② General Settings: Time and language, notification, network, security, and indexing services;

③ System Services: System updates, resets, configuration backups, and restorations.

The "Configuration Backup and Restoration" feature allows you to bac up and restore configuration data after repairing your device or using it in another country.

Sårbarhetspolicy

Ugreen Group Limited (nedan kallat "Vi" eller "Ugreen"), som tillverkare av NAS-produkter, lägger stor vikt vid säkerheten för sina egna produkter och verksamheter och inser vikten av integritet och datasäkerhet. Hanteringen av varje säkerhetsbrist och förbättringen av företagssäkerheten kan inte separeras från det gemensamma samarbetet mellan alla parter. Om du upptäcker eller tror att du har upptäckt en potentiell säkerhetsbrist i din användning av NAS-tjänster, uppmuntrar vi dig att rapportera din upptäckt till oss så snart som möjligt i enlighet med denna policy för sårbarhetsrapportering. Vi lovar att vi har dedikerad personal för att följa upp, analysera och hantera de problem som rapporteras av varje anmälare, och kommer att svara i tid.

1. Process för återkoppling och bearbetning av sårbarheter

[Feedback om sårbarheter]

Om du tror att NAS-produkter har sårbarheter eller säkerhetsincidenter som behöver rapporteras, vänligen fyll i följande formulär för sårbarhetsrapportering.

[Process för hantering av sårbarheter]

Steg 1: Rapportören behöver lämna detaljerad information om sårbarheten.

Steg 2: Ugreen kontrollerar och verifierar den mottagna sårbarhetsinformationen och utvärderar den.

Steg 3: Åtgärda sårbarheten och verifiera reparationen av NAS-produkter.

Steg 4: Släpp ut en ny version av NAS-produkten för uppdateringar.

Steg 5: Svara reportern med bearbetningsresultaten.

Steg 6: Övervaka NAS-produktens stabilitet efter uppdateringen.

[Sårbarhetsgranskningsfas]

1. Rapporten bekräftas inom 1 arbetsdag efter mottagandet och en första bedömning genomförs.

2. Inom 3 arbetsdagar kommer bedömningen att vara slutförd och sårbarheten åtgärdas eller en åtgärdsplan utarbetas.

[Buggfix] & Färdigställandefas]

1. Kritiska sårbarheter kommer att åtgärdas inom 3 arbetsdagar efter att bedömningen är slutförd.

2. Högrisksårbarheter kommer att åtgärdas inom 7 arbetsdagar efter att bedömningen är slutförd.

3. Sårbarheter med medelhög risk kommer att åtgärdas inom 30 arbetsdagar efter att bedömningen är slutförd.

4. Lågrisksårbarheter kommer att åtgärdas inom 60 arbetsdagar efter att bedömningen har slutförts.

5. Vissa sårbarheter är föremål för miljö- eller hårdvarubegränsningar, och den slutliga reparationstiden kommer att baseras på den faktiska situationen.

Ett separat säkerhetsmeddelande för nödsituationer utfärdas för allvarliga eller betydande sårbarheter.

2. Standarder för sårbarhetsklassificering

Beroende på graden av skada hos sårbarheter delas de in i fyra nivåer: allvarlig, hög risk, medelhög risk och låg risk risk.When När vi får en sårbarhetsrapport vidtar vi en rad åtgärder för att åtgärda den internt, internt med hänvisning till ISO/IEC 30111. Alla rapporterade sårbarheter poängsätts enligt Common Vulnerability Scoring System CVSS 3.1-kriterierna.

[Kritiska sårbarheter]

1. Sårbarheter för direkt fjärråtkomst till systembehörigheter (serverbehörigheter, klientbehörigheter, smarta enheter), inklusive men inte begränsat till godtycklig kodkörning, godtycklig kommandokörning, uppladdning och användning.

2. Kärnsystemet har logiska designfel, inklusive men inte begränsat till ändringar av kontolösenord utan några skyddsrestriktioner, all kontoinloggning etc.

3. Det leder direkt till allvarliga sårbarheter för informationsläckage i online-affärssystemet, inklusive men inte begränsat till SQL-injektionssårbarheter i kärndatabasen.

4. Mobil terminal: Sårbarhet med fjärrkodkörning som direkt kan påverka ett stort antal användare utan interaktion.

5. Enhetssidan: Fjärråtkomst till enhetskörningsbehörigheter (t.ex. nedladdning av annan NAS-användardata, fjärråtkomst till enheter etc.) i internetmiljön, det finns ingen sårbarhet för interaktiv fjärrkörning av kommandon i internetmiljön.

【 Högrisksårbarhet 】

1. Sårbarheter som direkt leder till läckage av känslig information på onlineservrar, inklusive men inte begränsat till läckage av källkod i kärnsystemet, nedladdning av serverkänsliga loggfiler etc.

2. Kärnverksamhetssystemet kan använda andras identitet för att utföra alla sårbarheter, vilket gör att kärnverksamhetssystemet kan vara viktig eller känslig för obehöriga operationer.

3. Obehörig åtkomst till hanteringsplattformen och användning av administratörsfunktioner, inklusive men inte begränsat till känslig bakgrundsinloggning för administratörskonton, aktiviteten på den relevanta plattformen, användarbas, funktionell betydelse och känslighet för användarinformation, kommer att betraktas som kriterier för hög risk för sårbarhetsbedömning.

4. Sårbarhet för informationsläckage med hög risk. Inklusive men inte begränsat till läckage av känsliga data som kan utnyttjas direkt, och läckagesårbarheter som kan leda till en stor mängd användaridentitetsinformation.

5. SSRF-sårbarheter med ekon som kan komma åt Ugreens intranät.

6. Mobil terminal: Tredjepartsapplikationer använder mobila klientfunktioner i olika applikationer för att utföra högriskåtgärder (som att läsa och skriva filer, läsa och skriva SMS och läsa och skriva klientdata) och högriskläckage av känslig information.

7. Enhet: erhåller körtillstånd för enheten (t.ex. nedladdning av annan NAS-användardata eller fjärråtkomst till enheter) från den nära källan eller nätverket. Det finns ingen sårbarhet för körning av interaktiva fjärrkommandon i den nära källan eller nätverket.

8. Enhet: Sårbarheter som på distans orsakar permanent överbelastningsattacker på enheter, inklusive men inte begränsat till fjärrattacker mot systemenheter (enheter kan inte längre användas, är helt permanent skadade eller hela systemet måste skrivas om), och attacker tillåter inte fysisk kontakt med enheter, och attacker måste snabbt replikeras i omgångar.

【Medelhög risksårbarhet】

1. Vanligt informationsläckage, inklusive men inte begränsat till lösenord för lagring i klartext för mobilklienter, som innehåller känslig information från servern eller databasen, källkod för nedladdning av komprimeringspaket.

2. De logiska designfel som finns i systemet, såsom kryphål i betalningssystem.

3. Sårbarheter orsakade av defekter i svaga autentiseringsmekanismer, inklusive men inte begränsat till känsliga funktioner där captcha kan brute force-knäckas, inloggningsgränssnitt utan captcha, etc.

4. SSRF-sårbarhet utan eko.

5. Sårbarheter som kräver interaktion för att erhålla användaridentitetsinformation, inklusive men inte begränsat till CSRF för känsliga operationer, lagrings-XSS, JSONP-kapning för känslig information etc.

6. Sårbarhet för fjärrstyrd överbelastning som kan inaktivera vissa funktioner i en onlineapplikation (måste visas för att påverka andra användare).

7. En sårbarhet som gör att en smart enhet nekar service. Till exempel utsätts en systemenhet för en lokalt initierad permanent denial-of-service-attack (enheten kan inte längre användas: helt permanent skadad eller hela operativsystemet måste skrivas om), en tillfällig denial-of-service-sårbarhet orsakad av fjärrattacker (fjärravstängning eller omstart), och attacken måste kunna replikeras snabbt i batchar.

8. En sårbarhet som gör att vanliga affärssystem kan använda andra personers identiteter för att utföra alla funktionella operationer utanför deras befogenhet.

【Låg risksårbarhet】

1. Sårbarheter som kan utnyttjas i nätfiskeattacker, inklusive men inte begränsat till sårbarheter i URL-omdirigering.

2. Lågriskiga logiska designfel.

3. Mindre sårbarheter för informationsläckage, inklusive men inte begränsat till sökvägsläckor, .git-filläckor och innehåll i affärsloggar på serversidan.

4. Sårbarheter som kan utnyttjas för nätfiske eller hackning, inklusive men inte begränsat till godtyckliga URL-justeringar och reflektiva XSS-sårbarheter.

5. Mobil terminal: lokal överbelastning (inklusive men inte begränsat till överbelastning orsakad av behörigheter för Android-komponenter som inte kommer från tredje part), mindre informationsläckage (som endast påverkar enskilda användare) etc.

6. En sårbarhet som gör att en enhet tillfälligt nekar service. Detta inkluderar men är inte begränsat till tillfälliga denial-of-service-attacker orsakade av lokala attacker (enheter måste återställas till fabriksinställningarna).

【Att ignorera problemet】

1. Buggproblem som inte är relaterade till säkerhet, inklusive men inte begränsat till långsam öppning av webbsidor, rörig stil etc.

2. Den inlämnade rapporten är för enkel och kan inte reproduceras enligt rapportens innehåll, inklusive men inte begränsat till de sårbarheter som inte kan reproduceras ens efter upprepad kommunikation med sårbarhetsrevisorn.

3. Outnyttjade eller ofarliga rapporter, inklusive men inte begränsat till falska CSRF (ingen egentlig påverkan på användare), lokala överbelastningsanrop som inte kan påverka andra, Self-XSS, PDF XSS, läckage av icke-känslig information (intranät-IP, domännamn), e-postbomber etc.

4. Ingen praktisk läckage av källkod.

5.Säkerhetsproblemet i den icke-Ugreen-modulen i hårdvaruprodukten, eller defekten i själva hårdvaran.

6. Säkerhetsproblem som Ugreen proaktivt avslöjar eller har avslöjats externt.

7. Säkerhetsproblem på produkter, appar eller webbapplikationer som inte längre underhålls.

8. Sårbarheter som Ugreen kan självvalidera internt är kända och har åtgärdats.

9. Överbelastning orsakad av behörigheter för tre Android-komponenter.

All information som lämnas till Ugreen om sårbarheter i NAS-produkter, inklusive all information i produktsårbarhetsrapporter, som du överför, kommer att ägas och användas av Ugreen.

Ugreen förbehåller sig rätten att ändra denna policy när som helst.

UGREEN NAS Warranty Service Terms

  1. Service Products

UGREEN NAS hardware products (including the power adapters and network cables necessary for their use) purchased from us or our authorized distributors/resellers by clients, as well as hard disks provided by us. The SN number attached to the product is a proof of your warranty service. Please keep it properly.

 

  1. Warranty Period

The Warranty Period for NAS products and their accessories is as follows:

Warranty Category

Model

Warranty Period

 

Main Device

DH series/DX series

2 years

DXP series

(such as DXP2800/4800/4800Plus/DXP480TPlus)

2 years

DXP6800 series/DXP8800 series

3 years

Power Adapter

1 year

Network Cables

1 year

Hard Disk

Subject to the warranty period provided by the hard disk manufacturer

The warranty period following replaced products、parts repair or replacement shall follow the remaining warranty period for the entire device. . If other online platforms or the laws in your location provide otherwise, the rules of the online platform you purchased the product from or the laws in your location shall prevail.

 

  1. Return and Exchange Instructions
  1. This warranty and return and exchange period applies only to NAS hardware products sold in the United States.

If the product experiences a performance failure due to non-human damages within 14 days (including the 14th day) from 0 o'clock following the day the customer purchases and signs for the product, the consumer is entitled to free return, exchange, or warranty service.

 

  1. Please check whether the following items are missing before any returns or exchanges to facilitate the return or exchange process. We may not be able to provide you with after-sale services should any items be missing.

 

Complete Main Device and Accessories

Integral Packaging and Appearance

Receipt (Unmarked)

Gifts (If Any)

Warranty Card

Returned

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√

√

√

√

Exchanges

√

√

√

 

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  1. Products must be returned to the address designated by UGREEN in the same condition as received, with the shipping pre-paid by you and in packaging sufficient to protect the product inside the box.

 

Please be aware that our return and exchange services may vary depending on the country/region or the platform used. To ensure your rights are protected to the fullest extent, please refer to the return and exchange policy of your country/region or the platform used. You acknowledge that product returns or exchanges are only valid in the country/region or on the platform where the product was purchased. If there are different mandatory regulations in your country/region, or on the platform you use, the regulation that is most favorable to you will apply.

 

  1. Repair Guidelines
  1. During the repair process, we may remove all information or data from the product to protect your privacy. Therefore, before sending the product for repair or return, please ensure you back up all personal data and delete all data and personal information stored on the product.
  1. You only need to send the malfunctioning device back for repairs (advance confirmation with us is required) and do not need to return any parts that were not pre-installed.
  2. Our customer service center will notify you of any repair fees owed for repairs to products that do not meet the warranty conditions, and we will provide you with the repair services upon obtaining your consent.
  1. Required Information for Warranty

Please carefully fill in the required information for warranty to protect your rights.

Warranty Information: User name, address, contact phone number, product name, specification, model, product SN, warranty period, and repair records.

 

  1. Scenarios Not Covered by the Free Warranty and Return and Exchange Policy
  1. 1. The product warranty period has expired.
  2. 2. Altered, torn, or damaged product identification (such as SN or model number).
  3. 3. Man-made damages, whether intentional or due to negligence, including without limitation damage caused by use in inappropriate environments or the failure to follow instructions.
  4. 4. Normal color fading and wear and tear while using the product (such as natural wear and tear of the case and connectors, wear and aging, and dirt or blockages caused by dust accumulation).
  5. 5. Unauthorized alteration or modification of original condition.
  6. 6. Any malfunction or damages resulting from overhaul, modification, or disassembly performed by any agency or individual not authorized by UGREEN.
  7. 7. Any malfunction or damages due to force majeure events (including natural disasters such as fires, earthquakes, and floods), power surges, or improper maintenance.
  8. 8. Obvious signs of negligent or accidental damage, such as damage caused by the use of the product (including all its components, such as motherboard) for special testing purposes, and damage to product ports or slots caused by incorrectly connecting and disconnecting products for extended periods.
  9. 9. Improper storage, such as performance failures caused by prolonged exposure of the product to abnormal temperatures, humidity, excessive altitude, or corrosive substances.
  10. 10. Data loss or corruption includes but is not limited to the following circumstances:
    1. Data loss or corruption due to network interruptions or delays.
    2. Data loss or corruption due to the use of unlicensed, non-standard, or non-public software.
    3. Financial losses due to data loss or corruption caused by viruses, hacker attacks, or other malicious acts.
  11. 11. Usage in a manner that infringes upon the intellectual property rights (including without limitation patents, trademarks, and copyrights) of UGREEN or any third party.

 

  1. Contact Us

You can directly contact us through the following methods:

1. Contact the online customer service directly if you purchase the product via our online store.

2. Contact Numbers and Business Hours:

Country/Region

Contact Number

Business Hours

US

+1-888-820-8830

Mon-Fri 9:00-17:00 PST

DE

0800-181-0127

Mon-Fri 9:00-17:00

EU

+49-800-181-0127

Mon-Fri 9:00-17:00

Mainland China

0755-21044617

Mon-Sat 9:00-12:00，13:30-22:00

3. Official Website:www.ugreen.com

4. Email:nas-support@ugreen.com

 

Refer to the full UGREEN NAS Product Warranty for more detailed information.