Uliya User Agreement

Last Updated: June 3, 2026

Welcome to Uliya! Uliya and related services (collectively referred to as "Uliya" or the "Service") refer to the AI-powered services provided by UGREEN Group Limited for users located in Mainland China, or AMERICA UGREEN LIMITED for users located in other countries and regions (hereinafter referred to as "UGREEN", "we", or "us").

1. Introduction

1.1. THIS USER AGREEMENT (hereinafter referred to as "this Agreement") sets forth the rights and obligations between you (the "user") and UGREEN regarding the download, installation, activation, registration, login, and use (collectively referred to as "use") of Uliya. This Agreement, along with other relevant agreements, privacy policies, event terms, announcements, statements, in-platform notices, and other similar documents (whether already published, to be released in the future, or revised from time to time), collectively constitute the entire agreement between you and UGREEN with respect to the use of the Service. Any matters not covered herein shall be governed by the UGREEN NAS User Agreement. In the event of any inconsistency between this Agreement and the UGREEN NAS User Agreement during the provision of the Service by UGREEN, this Agreement shall prevail. (For the full text of the “UGREEN NAS User Agreement”, please refer to https://nas-eu.ugreen.com/pages/user-agreement

1.2. In order for us to better provide the Service to you, please ensure that you carefully read and fully understand this Agreement before using Uliya. We will highlight important provisions, such as those concerning the exclusion or limitation of liability, by using prominent markings or bold text to ensure your attention. Please read these provisions carefully.

1.3. The Service is primarily directed to adults. If you are deemed a minor under the laws of your country or region, you may only use Uliya and related services after you have carefully reviewed and agreed to this Agreement under the supervision and guidance of your legal guardians, and with their consent.

1.4. If you do not agree to any provision of this Agreement, please discontinue your use of Uliya. By voluntarily agreeing to or using the Service, you acknowledge that you have fully understood this Agreement and agree to be bound by this Agreement as well as any other relevant agreements and rules.

2. The Service

2.1. Uliya is built on AI L.L.M model framework, consisting of both local and cloud-based models, and provides users with AI-powered inquiry services. The models generate corresponding responses (hereinafter referred to as "output") based on the information provided by users (hereinafter referred to as "input"), using methods such as computation and inference. The Service will, by default, utilize the local model. The local model supports offline mode and can be operated under unstable network conditions. All data is processed on your local device, and your input is not transmitted to our cloud servers, offering enhanced protection for your data and privacy. In addition to the AI-powered inquiry feature, this Service also includes functional modules such as Voice Memo and Online Search. For detailed information on data processing practices and the involvement of third-party services, please refer to the Uliya Privacy Policy.

2.2. To enhance user experience, optimize the Service, and ensure platform security and compliance, we may update, revise, or modify the Service from time to time, including but not limited to modifying, upgrading, suspending, interrupting, or discontinuing the Service, or introducing new features. We may notify you through platform notifications or other appropriate means.

2.3. The Service is only available to users who have registered their accounts and are logged in to the UGREEN NAS APP. Specific terms and conditions regarding account registration, login, information and security, user conduct, data transfer and sharing, password security, and account deactivation for the UGREEN NAS APP are governed by and can be found in the Uliya Privacy Policy and UGREEN NAS User Agreement.

2.4. To use the Service provided by us, including but not limited to invoking AI models and receiving responses, you hereby grant us a non-exclusive, worldwide, royalty-free, revocable, non-sublicensable, and non-transferable limited license, solely for the purpose of enabling us to:

(1) temporarily transmit, route, or cache your input and output generated by the models to the extent technically necessary to facilitate the bidirectional transfer of content between the local model or third-party models and you; and

(2) perform security checks or impose restrictions on the data flow during transmission in accordance with applicable laws or regulatory requirements in the event of anomalies, abuse, attacks, or similar circumstances.

2.5. We reserve the right to modify these service terms at any time at our sole discretion. We may notify you of any material changes to this Agreement through platform notifications or other appropriate means. Please periodically review these terms to stay informed of such changes. We will also update the "Last Updated" and "Effective Date" at the top of the terms. Your continued access to or use of the Service after the updated terms take effect shall constitute your acceptance of the revised Agreement. If you do not agree to the modified terms, please cease your access to and use of the Service. The latest version of the terms can be reviewed on the relevant pages of the Service.

3. Code of Conduct

3.1. Uliya is an AI-powered inquiry service built on L.L.M model framework. Given the inherent uncertainty and generative nature of the models' output, which may depend on your input, and hence your input, usage method, and how you handle the output may all influence the models' response. These factors are directly related to information security, network security, and legal compliance. When submitting input to the Service, you shall:

(1) ensure that your input does not infringe upon the privacy of others, including but not limited to collecting, monitoring, analyzing, or disclosing any individual's private or sensitive information without authorization;

(2) (If your input includes commercial information) ensure that you have the right to handle such commercial information and anonymize the same in advance to avoid any adverse commercial impact;

(3) manage, handle, and share files and data stored on your NAS device in a lawful, prudent, and responsible manner; and

(4) ensure that your input does not contain any content prohibited by the laws, regulations, and policies of your country or region, as well as those applicable hereunder.

3.2. You shall not use or assist any person in using the Service to:

(1) promote, incite, or glorify terrorism or extremism;

(2) advocate discrimination and hatred, including but not limited to discrimination against others based on race, religion, nationality, gender, sexual orientation, age, occupation, or health status;

(3) engage in manipulation or deception, including but not limited to academic misconduct, fraud, scams, phishing, spamming, impersonation, fabrication, and spreading rumors or false information;

(4) disseminate, distribute, or promote violence, obscenity, pornography, explicit content, homicide, or horror content, or instigate crimes;

(5) insult, defame, offend, harass, abuse, provoke, bully, or manipulate others, or infringe upon the lawful rights and interests of others;

(6) engage in violent intimidation, threats, or doxxing against others;

(7) unlawfully collect or disclose personal data or engage in any activities that may infringe upon a third party's privacy rights;

(8) engage in unethical business practices, misappropriate trade secrets, or infringe upon the lawful rights and interests of others;

(9) disseminate unsolicited commercial advertisements, similar business solicitations, excessive marketing materials, or spam;

(10) post comments completely unrelated to the original content;

(11) publish meaningless information or deliberately use character combinations to evade technical audits;

(12) infringe upon others' lawful rights by secretly photographing or recording them without their consent;

(13) publish any content that is terrifying, violently graphic, involves high-risk activities, or endangers the physical or mental health of the performer or others; or

(14) disseminate any other information that violates the laws, regulations, and policies of your country or region, disrupts the normal operation of the Service, or infringes upon the legitimate rights and interests of other users or third parties.

3.3. You shall not use Uliya to provide professional advice or generate decisions, including but not limited to legal, financial, medical/health, investment, insurance, credit, education, employment, or housing-related advice or decisions, without prior review by qualified professionals.

3.4. You shall not use Uliya to exploit, harm, or attempt to exploit or harm minors, or infringe upon their legal rights, and shall not collect, process, or transmit data from minors who have not reached the legal age in your jurisdiction to independently consent to the processing of their personal data without the consent of their guardians.

3.5. You shall not use Uliya to engage in or facilitate any illegal or high-risk activities, including but not limited to military and warfare applications; development of weapons, explosives, or hazardous materials; management or operations of critical infrastructure (such as transportation or energy systems); creation or distribution of controlled substances or related services; generation or dissemination of content related to self-harm; activities with high risks of economic harm (such as gambling, automated determination of credit eligibility, employment or educational qualification decisions); political purposes; analysis of individuals or groups for illegal or discriminatory purposes; or law enforcement decision-making;

3.6. You shall use Uliya in accordance with all applicable export control and sanctions-related laws, regulations, rules, and policies of your jurisdiction. You shall not use the Service for the benefit of or to  benefit from, or export or re-export the Service to, any country or region subject to any embargo imposed under the laws of your jurisdiction (including but not limited to the United States, the European Union, and the United Kingdom), or to any individuals or entities prohibited or restricted from engaging in such transactions under applicable laws and regulations. You shall not use the Service for any ultimate purposes prohibited by applicable laws and regulations, and your input shall not contain any materials or information that requires government authorization for release or export.

3.7. You shall not use or assist any person in using the Service to engage in activities that endanger cybersecurity and the operational security of the Service, including but not limited to the following:

(1) intrude into networks, interfere with the normal functions of networks, steal network data, or engage in other activities that endanger cybersecurity, or provide relevant programs and tools therefor;

(2) reverse engineer, disassemble, or decompile the Service, or otherwise attempt to discover the source code, models, algorithms, or underlying components of the Service;

(3) attempt to probe, scan, or test vulnerabilities in the software system or network, or perform any other acts that compromise cybersecurity without authorization;

(4) create or use any automated scripts, programs, or tools (including but not limited to bots, crawlers, or scheduled tasks) to simulate human interaction in an automated or bulk manner;

(5) disrupt the normal operation and stability of the Service by performing repetitive or similar operations, or repeatedly submitting identical or substantially similar content;

(6) input or generate unlawful content through the use of variants, garbled characters, special characters, homophones, or any other methods intended to evade detection;

(7) knowingly disseminate, transmit, or deploy malicious attack programs, viruses, worms, or other harmful software; or

(8) engage in any other activities that undermine cybersecurity, the operational security of the Service, or the operation order.

3.8. You shall not use or assist any person in using the Service to engage in activities that defeat the purpose of the Service, including but not limited to the following:

(1) employ or utilize any automated programs, plugins, scripts, software, or similar tools to access Uliya directly or indirectly without authorization, for the purpose of collecting, storing, processing, or transmitting any information or content therefrom;

(2) distribute, license, lease, sell, resell, transfer, or transmit all or any part of the Service without authorization;

(3) use the Service to develop applications, products, services, or models that may compete with the Service without authorization;

(4) engage in monopolistic or unfair competitive practices;

(5) use the Service beyond the authorized scope or in any manner that constitutes potential abuse of the Service; or

(6) engage in any other activities that violate applicable laws or regulations in your country or region, or infringe upon the rights and interests of others or UGREEN.

4. We reserve all rights to the Service.

Subject to your compliance with this Agreement, we grant you a non-exclusive, limited, non-transferable, non-sublicensable, and revocable license to access and use the Service provided by us. You acknowledge and agree that we may terminate the license granted to you at any time by written notice due to your breach of this Agreement or for other reasons, unless prohibited or restricted by applicable law.

5. Third-Party Services

5.1. The Service may include third-party services, including but not limited to third-party cloud-based AI models. You understand and acknowledge that third-party services are provided to you by the respective third-party service providers on cloud servers, and any output generated by such services is produced by and is the sole responsibility of the corresponding third-party service providers. Your use of any third-party cloud-based models is subject to the agreements and other terms and conditions (including but not limited to user agreements, terms of service, and privacy policies) issued by such third-party service providers. We do not provide any form of warranty regarding the security, accuracy, effectiveness, or other potential risks associated with such third-party services and their content.

5.2. You understand and acknowledge that your input and contextual information will be transmitted to servers operated by these third-party service providers and processed by them. Uliya does not store or control such data, nor can it guarantee the privacy protection measures implemented by third-party service providers. Please refrain from uploading sensitive personal information or trade secrets.

5.3. You understand and acknowledge that if your input violates the third-party providers' relevant usage policies (for example, by containing suspected illegal, infringing, or otherwise inappropriate content), the third-party cloud models may refuse to process such input or may suspend the provision of services to you at any time. You shall ensure that your input and usage of the third-party services comply with applicable laws and regulations as well as the terms of service of the third-party service providers.

5.4. You understand and acknowledge that all generated content is produced in real-time by third-party cloud-based AI models, and Uliya cannot intervene in this process. The third-party service providers shall be held liable for any incorrect, offensive, or illegal content generated by their cloud-based models, and Uliya disclaims any joint and several liability in this regard.

6. Modification, Suspension, and Termination of the Service

6.1. You understand and agree that the Service is provided on an "as is" basis, reflecting the current state of existing technology and conditions. We will use our best efforts to provide you with the Service and maintain its continuity and security. You understand and acknowledge that we cannot foresee or prevent technical and other risks, including but not limited to force majeure, network issues, defects in third-party services, and other factors that may lead to service interruptions, inability to use the Service normally, or other losses and risks.

6.2. You understand and agree that we reserve the right, at our sole discretion and for the operational needs of the Service, to determine the scope and configuration of the Service and its features, and to modify, suspend, or discontinue the Service.

6.3. You may terminate your use of the Service at any time. We may terminate your access to the Service at our sole discretion if you breach any applicable laws and regulations, this Agreement, or related policies, or infringe upon the legitimate rights and interests of the public, us, or any third party. Should we terminate your access to the Service, the provisions of this Agreement governing the relationship between you and us shall be automatically terminated.

6.4. Any and all rights and licenses granted to us by you, as well as any other provisions that by their nature should survive the termination of this Agreement, shall remain in full force and effect after the termination hereof.

7. Intellectual Property Rights Statement

7.1. Except for the rights that are granted to relevant rights holders in accordance with applicable laws, we reserve all rights to the Service (including but not limited to software, technology, programs, code, user interfaces, web pages, text, graphics, layout designs, trademarks, and electronic documents) to the fullest extent permitted by applicable laws, including intellectual property rights such as copyrights, trademarks, and patents, as well as other proprietary rights.

7.2. You understand and warrant that your input does not infringe upon any third party's intellectual property rights or other legal rights, and does not contain any content that violates applicable laws and regulations or infringes upon the legitimate rights and interests of others, including but not limited to intellectual property rights (such as copyrights, patent rights, and trademark rights) as well as personal rights and personal information rights. Otherwise, you shall be held liable for any infringement risks and liabilities arising therefrom.

7.3. You understand and acknowledge that the intellectual property rights you hold over the output will be subject to the terms of service, intellectual property policies, and usage restrictions of the third-party AI model services we integrate with.

7.4. You understand and acknowledge that we do not claim any rights to the output generated by the AI models.

8. Liability for Breach

8.1. You understand and agree that any violation of the terms or provisions of this Agreement, or any action which we have reasonable grounds to believe may cause harm to our operations, other users, or third parties, or result in legal liability, shall be deemed a breach of this Agreement. We reserve the right to take such measures as we deem reasonably necessary in response to your breach, including but not limited to issuing warnings, restricting certain functionalities, suspending or terminating the provision of the Service, removing illegal or non-compliant information, or freezing your account. We reserve the right to publicize the outcome of such measures and shall determine whether to restore your access to the Service based on the specific circumstances.

8.2. You shall indemnify and hold us harmless from and against any and all losses including all direct and indirect losses we sustain (such as loss of profits, business interruption, and damage to reputation or goodwill) in case both economic losses such as compensatory payments, fines, legal costs, and litigation damages as well as non-economic losses such as harm to our reputation and goodwill that we may suffer or incur as a result of your breach of this Agreement.

8.3. Should your breach of this Agreement result in any third-party complaints, litigation, or claims, you shall handle and address all claims asserted by such third parties and bear all legal liabilities that may arise therefrom. We reserve the right to recover from you all losses suffered or incurred by us or our affiliates as a result of your actions, including but not limited to liabilities owed to third parties, penalties imposed by government authorities, and any other financial or reputational damages.

9. Disclaimer

9.1. You understand and agree that, except as otherwise provided by applicable laws and regulations, we shall not be held liable for any delays, failures, or deficiencies in the performance of our obligations hereunder resulting from:

(1) force majeure events, including but not limited to natural disasters (such as floods, earthquakes, typhoons), strikes, riots, wars, governmental actions, or judicial or administrative actions;

(2) interruptions in public services (including power supply or communication network failures) or third-party actions (such as computer viruses or hacker attacks); or

(3) routine or emergency maintenance of equipment and systems, equipment and system failures, and issues related to network information and data security.

9.2. You understand and agree that, except as otherwise provided by applicable laws and regulations, and given that the Service may be affected or interfered with by various factors, we make no warranties regarding the following:

(1) that the Service will fully meet your specific requirements;

(2) that the Service will be accurate, reliable, timely, uninterrupted, free from errors, or operate without disruption;

(3) that the output generated by the Service will be flawless, unbiased, non-infringing, or entirely accurate; or

(4) that any output resulting from malicious inducement or other uses that violate this Agreement aligns with the views of the operator of the Service.

9.3. You understand and acknowledge that you are responsible for exercising caution on and independently assessing any information related to loans, investment and financing, wealth management, and other financial matters, as well as content such as account passwords or advertisements. Except as otherwise required by applicable laws and regulations, we shall not be liable for any judgments you make or consequences you incur based on the aforementioned information.

9.4. Unless expressly required by applicable laws and regulations, we shall not be liable for any direct or indirect losses you may suffer. Our aggregate direct liability to you for all claims, regardless of the basis or manner in which any claim is brought, shall not exceed the total amount of fees you have paid to us (if any) during your use of the Service.

9.5. While we reserve the right to address illegal or non-compliant content pursuant to this Agreement, such right shall not be construed as an obligation or commitment on our part. We cannot guarantee that we will identify and address all violations in a timely manner.

10. Terms for Minor Users

10.1. You shall be at least 13 years of age to use the Service. Minors under the legal age of majority in their jurisdiction who are at least 13 years old may only use the Service provided that their parents or legal guardians have accepted these terms on their behalf prior to such use. By using the Service, you represent and warrant that you meet the eligibility requirements set forth above.

10.2. Minor users and their guardians understand and acknowledge that any violation of applicable laws and regulations of minor users' countries or regions or this Agreement may result in all legal consequences being borne by the minors and their guardians in accordance with applicable laws and regulations.

10.3. In order to better protect the privacy rights of minors, please strictly comply with applicable laws and regulations, this Agreement, and related policies. You shall exercise utmost caution when uploading any content containing minors’ information or materials. By uploading such content, you consent to our processing of the content related to minors in accordance with applicable laws and regulations and this Agreement during our provision of the Service.

11. Applicable Law and Dispute Resolution

11.1. The formation, effectiveness, performance, and interpretation of this Agreement and resolution of disputes arising out of or in connection with this Agreement shall be governed by the laws of the People's Republic of China (for the purpose of this Agreement, excluding Hong Kong, Macao and Taiwan). All provisions of this Agreement shall be interpreted and applied to the fullest extent permitted by law.

11.2. The place of execution and performance of this Agreement is Longhua District, Shenzhen, Guangdong Province, the People's Republic of China. Any dispute arising out of or in connection with this Agreement shall be submitted to the Shenzhen Court of International Arbitration for arbitration in accordance with its arbitration rules then in effect. The seat of arbitration shall be Shenzhen, Guangdong Province, the People's Republic of China.

12. Waiver of Class Actions and Class Arbitrations

12.1. To ensure fair and efficient resolution of disputes, both you and UGREEN agree that, except where explicitly required by applicable laws and regulations, any dispute, claim, or controversy relating to this Agreement, UGREEN's products or services, or your relationship with UGREEN shall be resolved on an individual basis only, and shall not be brought as a class action, class arbitration, or any other representative or collective legal proceeding.

12.2. You and UGREEN expressly waive any right to initiate or participate in any class action or class arbitration. Unless otherwise agreed in writing by both you and UGREEN, no others shall have the right to consolidate claims or pursue any form of class or collective action or arbitration.

12.3. Before accepting this Agreement, you acknowledge that you have fully read and understood the terms related to class action and class arbitration, and agreed to the waiver of class actions and class arbitrations, and have independently considered the consequences of these terms.

13. Contact Information

13.1. If you have any questions, comments, or suggestions regarding this Agreement or our services, you may contact us through the following channels:

(1) Reach our Data Protection Officer via email at ugreennascss@gmail.com;

(2) Send correspondence to the following address:

108 WEST 13TH ST WILMINGTON, DE 19801, USA County of Delaware

14. Miscellaneous

14.1. You understand and acknowledge that both you and UGREEN are independent entities. Under no circumstances shall this Agreement constitute any express or implied warranty or condition by UGREEN to you, nor does it create any agency, partnership, joint venture, or employment relationship between you and UGREEN.

14.2. If any provision of this Agreement is held to be invalid or unenforceable under applicable laws and regulations, such provision shall be construed and enforced to the fullest extent permitted by the law to most closely reflect the original intent thereof, while the remaining provisions hereof shall continue in full force and effect.